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Article
Publication date: 30 January 2023

Lovemore Chikazhe, Sibonile Siziba, Thomas Bhebhe, Obert Sifile and Brighton Nyagadza

The purpose of the study is to establish the relationship between public health sector performance (PHSP), fleet management system, perceived service quality (PSQ) and management

Abstract

Purpose

The purpose of the study is to establish the relationship between public health sector performance (PHSP), fleet management system, perceived service quality (PSQ) and management style (MS).

Design/methodology/approach

A total of 260 managerial employees were randomly selected from 5 major public hospitals in Zimbabwe to participate in this cross-sectional survey.

Findings

Fleet management system was found to positively influence both PSQ and PHSP. The results indicated that PSQ has a positive effect on PHSP. MS was found to moderate the effect of fleet management system on both PSQ and PHSP.

Originality/value

The current study provides fresh insights and validates extant knowledge on PHSP, fleet management and PSQ within the public health sector departments. It extends further knowledge on the public health performance in the Sub-Saharan region, as it shows that dimensions on fleet management have a direct influence on PHSP.

Details

International Journal of Public Sector Management, vol. 36 no. 2
Type: Research Article
ISSN: 0951-3558

Keywords

Article
Publication date: 6 July 2020

Santosh B. Rane, Prathamesh Ramkrishana Potdar and Suraj Rane

The purpose of this study is to investigate the best fleet for a new purchase based on multi-objective optimization on the basis of ratio (MOORA), reference point and multi-MOORA…

Abstract

Purpose

The purpose of this study is to investigate the best fleet for a new purchase based on multi-objective optimization on the basis of ratio (MOORA), reference point and multi-MOORA methods. This study further identifies critical parameters for fleet performance monitoring and exploring optimum range of critical parameters using Monte Carlo simulation. At the end of this study, fleet maintenance management and operations have been discussed in the perspectives of risk management.

Design/methodology/approach

Fleet categories and fleet performance monitoring parameters have been identified using the literature survey and Delphi method. Further, real-time data has been analyzed using MOORA, reference point and multi-MOORA methods. Taguchi and full factorial design of experiment (DOE) are used to investigate critical parameters for fleet performance monitoring.

Findings

Fleet performance monitoring is done based on fuel consumption (FC), CO2 emission (CE), coolant temperature (CT), fleet rating, revenue generation (RG), fleet utilization, total weight and ambient temperature. MOORA, reference point and multi-MOORA methods suggested the common best alternative for a particular category of the fleet (compact, hatchback and sedan). FC and RG are the critical parameters for monitoring the fleet performance.

Research limitations/implications

The geographical aspects have not been considered for this study.

Practical implications

A pilot run of 300 fleets shows saving of Rs. 2,611,013/- (US$36,264.065), which comprises total maintenance cost [Rs. 1,749,033/- (US$24,292.125)] and FC cost [Rs. 861,980/- (US$11,971.94)] annually.

Social implications

Reduction in CE (4.83%) creates a positive impact on human health. The reduction in the breakdown maintenance of fleet improves the reliability of fleet services.

Originality/value

This study investigates the most useful parameters for fleet management are FC, CE, CT. Taguchi DOE and full factorial DOE have identified FC and RG as a most critical parameters for fleet health/performance monitoring.

Details

Journal of Modelling in Management, vol. 16 no. 1
Type: Research Article
ISSN: 1746-5664

Keywords

Article
Publication date: 7 December 2015

Nathan Kunz, Luk N. Van Wassenhove, Rob McConnell and Ketil Hov

Fleet management is a key function in humanitarian organizations, but is not always recognized as such. This results in poor performance and negative impacts on the organization…

Abstract

Purpose

Fleet management is a key function in humanitarian organizations, but is not always recognized as such. This results in poor performance and negative impacts on the organization. The purpose of this paper is to demonstrates how the UN High Commissioner for Refugees (UNHCR) managed to substantially improve its fleet management through the introduction of an Internal Leasing Program (ILP), in which headquarters procures vehicles and leases them to field offices.

Design/methodology/approach

This paper develops a framework for fleet management based on a longitudinal case study with UNHCR. It compares fleet performance indicators before and after implementation of an ILP.

Findings

At UNHCR, vehicle procurement was driven by availability of funding. Fleet management was highly decentralized and field offices had limited awareness of its importance. These systems and behaviors led to major challenges for the organization. The introduction of the ILP positively impacted fleet management at UNHCR by reducing fleet size, average age of fleet and procurement costs.

Practical implications

This paper provides fleet managers with a tool for analyzing their fleet. The frameworks and actions described in this paper contain practical recommendations for achieving a well-performing fleet.

Originality/value

This paper is the first to analyze fleet management before and after introduction of an ILP. It describes the benefits of this model based on empirical data, and develops frameworks to be used by researchers and practitioners.

Details

Journal of Humanitarian Logistics and Supply Chain Management, vol. 5 no. 3
Type: Research Article
ISSN: 2042-6747

Keywords

Article
Publication date: 4 October 2019

Enzo Bivona, Francesco Ceresia and Giovanni Tumminello

The purpose of this paper is to show how the changing interrelationships between fleet management, human resources and outsourcer capacity areas are likely to counterbalance…

Abstract

Purpose

The purpose of this paper is to show how the changing interrelationships between fleet management, human resources and outsourcer capacity areas are likely to counterbalance managerial policies, thereby generating a performance decay. The use of system dynamics modelling in a waste collection company offered an effective contribution to support decision makers to overcoming myopic decisions.

Design/methodology/approach

Literature review and a case study analysis (including interviews with company actors and data gathering) offered the basis to build a system dynamics model. The model built was then used to run simulations sessions to assess alternative investments decisions.

Findings

Simulation results show that understanding cause-and-effect relationships between company sub-systems can help managers to shift the focus of their decision process from a single department to the whole business system. Further, the paper offers three alternative scenarios (myopic, reactive and proactive) from which to learn how to design effective long-term sustainable policies.

Research limitations/implications

The simulation model was developed based on a literature review and a single-case study. Although it offers a useful contribution in the investigated case, to generalise its results, additional application to waste collection companies would be desirable.

Practical implications

The findings of the study have implications for public decision makers and those scholars investigating how to discourage the adoption of myopic decisions in complex environments.

Originality/value

To the best of our knowledge, only few studies investigated how the fleet management is likely to impact on the performance of waste collection companies. This study offers a contribution in this direction.

Details

Journal of Modelling in Management, vol. 14 no. 4
Type: Research Article
ISSN: 1746-5664

Keywords

Article
Publication date: 4 March 2014

Jan Block, Alireza Ahmadi, Tommy Tyrberg and Peter Söderholm

The purpose of this paper is to present the prerequisites for a part-out-based spares provisioning (PBSP) programme during the phase-out of an aircraft fleet. Furthermore…

1331

Abstract

Purpose

The purpose of this paper is to present the prerequisites for a part-out-based spares provisioning (PBSP) programme during the phase-out of an aircraft fleet. Furthermore, associated key decision criteria are identified and a framework for the phase-out management process is presented.

Design/methodology/approach

Once a decision has been taken to phase-out an aircraft fleet, a number of routines for operations, maintenance and storage are affected and new tasks and functions must be introduced before initiating the actual parting-out process. A decision-making system and a management framework is needed to manage spares planning during the end-of-life phase to ensure availability at minimum cost and to ensure a manageable risk of backorders.

Findings

For PBSP programme during the phase-out of an aircraft fleet to succeed and be cost-effective, a number of linked processes, tasks and decisions are required, e.g., those included in the framework proposed in this paper (see Figure 3). A successful implementation of PBSP also requires that these processes and tasks are carried out in a timely manner and that the communications between the concerned parties are prompt, clear and direct. One experience from the studied case is that close and trustful contacts and cooperation between the operator and maintenance provider(s) will greatly facilitate the process.

Originality/value

Although the PBSP method is fairly commonly applied within both the military and the civilian sector, somewhat surprisingly very literature has been published on the subject. Indeed, remarkably little has been published on any aspects of maintenance during the end-of-life period.

Details

Journal of Quality in Maintenance Engineering, vol. 20 no. 1
Type: Research Article
ISSN: 1355-2511

Keywords

Article
Publication date: 19 July 2024

Ajith Tom James

The purpose of this paper is to develop a framework for the assessment of service quality of bus fleet services based on the service quality influencing factors. The paper also…

Abstract

Purpose

The purpose of this paper is to develop a framework for the assessment of service quality of bus fleet services based on the service quality influencing factors. The paper also tries to evolve a quantitative measure for fleet service quality in the form of a fleet service quality index.

Design/methodology/approach

A graph theoretical approach is employed in this paper for bus fleet service quality assessment. Modelling of fleet service quality factors and their interrelations with due attention towards their structure is achieved through graph theory. A directed graph (digraph) of the service quality is developed, where its nodes represent factors influencing the quality while its edges show the degree of interrelationships. A matrix, which is equivalent to the digraph, is established that will generate a service quality function that will result in the development of a fleet service quality index (FSQI).

Findings

Attaining customer satisfaction through assurance of quality is the cornerstone of the existence and survival of any business organization, and bus fleet services are no exception to this. Several influential factors are there for the bus fleet service quality. This research paper has identified factors such as fleet management practices, operational characteristics, safety and reliability features, travel comfort, bus maintenance and environmental concerns that affect fleet service quality. Every factor is composed of distinct sub-factors. Furthermore, these factors are linked with one another. A higher value of the fleet service quality index indicates the adequate performance of the bus fleet service organization.

Practical implications

The methodology is useful for not only evaluating but also for comparison of service quality of different fleet agencies or organizations. The perceptions would be useful to the fleet service managers to create procedures and arrangements for improving the service quality.

Originality/value

The paper identifies various service quality factors of the bus fleet and an evaluation scheme for those factors has been developed. Based on these, a framework had been developed for the assessment of the service quality of different fleet service providers.

Details

Journal of Advances in Management Research, vol. 21 no. 5
Type: Research Article
ISSN: 0972-7981

Keywords

Open Access
Article
Publication date: 23 December 2020

Adam Redmer

The purpose of this paper is to develop an original model and a solution procedure for solving jointly three main strategic fleet management problems (fleet composition…

7853

Abstract

Purpose

The purpose of this paper is to develop an original model and a solution procedure for solving jointly three main strategic fleet management problems (fleet composition, replacement and make-or-buy), taking into account interdependencies between them.

Design/methodology/approach

The three main strategic fleet management problems were analyzed in detail to identify interdependencies between them, mathematically modeled in terms of integer nonlinear programing (INLP) and solved using evolutionary based method of a solver compatible with a spreadsheet.

Findings

There are no optimization methods combining the analyzed problems, but it is possible to mathematically model them jointly and solve together using a solver compatible with a spreadsheet obtaining a solution/fleet management strategy answering the questions: Keep currently exploited vehicles in a fleet or remove them? If keep, how often to replace them? If remove then when? How many perspective/new vehicles, of what types, brand new or used ones and when should be put into a fleet? The relatively large scale instance of problem (50 vehicles) was solved based on a real-life data. The obtained results occurred to be better/cheaper by 10% than the two reference solutions – random and do-nothing ones.

Originality/value

The methodology of developing optimal fleet management strategy by solving jointly three main strategic fleet management problems is proposed allowing for the reduction of the fleet exploitation costs by adjusting fleet size, types of exploited vehicles and their exploitation periods.

Details

Journal of Quality in Maintenance Engineering, vol. 28 no. 2
Type: Research Article
ISSN: 1355-2511

Keywords

Book part
Publication date: 12 April 2019

Sharon Newnam and Carlyn Muir

Road trauma remains a significant concern internationally. Traffic crashes rank within the top three leading causes of death for individuals aged between 15–44 years old, with…

Abstract

Road trauma remains a significant concern internationally. Traffic crashes rank within the top three leading causes of death for individuals aged between 15–44 years old, with nonfatal casualties occurring at around 30 times the rate of fatal incidents. Historically, road safety research has not captured factors relating to driving purpose. However, more recently, researchers have focused on the importance of driving for work. Over a third of traffic volume represents commuting or driving in the line of employment; improving workplace road safety practices represents a tangible way of reducing road trauma. This chapter considers the link between safety culture and best practice in workplace road safety. It is argued that best practice is not a term to define individual safety practices, but a system of practices that create a culture of safety. This research uses data collected on organizations workplace road safety practices within the Australian context. This data has been collected by the National Road Safety Partnership Program (NRSPP); an initiative that constitutes a network of organizations and academics working together to develop a positive road safety culture. Twenty-four case studies are presented of organizations that have implemented workplace road safety programs to improve their safe driving culture. Qualitative analysis was conducted to systematically categorize the safety initiatives and their indicators of success. Almost all case studies expressed the importance of developing a safety-first culture in the workplace. Third-party regulation, internal policy and corporate social responsibility form the foundation of workplace safety. However, it was the culture and attitude towards the safety initiatives that achieved effectiveness in the long-term. The findings of this research support the argument that best practice is best achieved when integrated within a culture that values and prioritizes safety, rather than implemented in isolation to other elements in the workplace system.

Article
Publication date: 18 May 2012

Stephen D. Treanor

The purpose of this paper is to develop a simple model illustrating the benefits of operating a diverse fleet of aircraft.

1678

Abstract

Purpose

The purpose of this paper is to develop a simple model illustrating the benefits of operating a diverse fleet of aircraft.

Design/methodology/approach

The paper is theoretical. It describes how real options are beneficial to the firm in both capital budgeting and risk management. It illustrates the use of real options in the airline industry, and how real options are used as a risk management tool. Then the model is developed which illustrates how a diverse fleet can provide an airline protection against fuel price risk.

Findings

The results of the model show that a diverse fleet is value enhancing to an airline during periods when fuel prices are high or uncertain. Furthermore, this paper shows that a diverse fleet provides an airline with an operational hedge to jet fuel prices. Though the paper focuses on the airline industry, the results are applicable to those industries vulnerable to volatile input costs, and prohibitive abandonment and re‐entry costs.

Originality/value

The paper uses real option analysis to show the benefits for an airline deriving from operating a diverse fleet of aircraft.

Details

Management Research Review, vol. 35 no. 6
Type: Research Article
ISSN: 2040-8269

Keywords

Article
Publication date: 1 March 1971

S. Eilon, C.D.T. Watson‐Gandy and A. Heilbron

The growing interest in recent years in the use of operational research methods in fleet management probably stems from the realization that the cost of distribution of goods and…

Abstract

The growing interest in recent years in the use of operational research methods in fleet management probably stems from the realization that the cost of distribution of goods and services constitutes in some cases a significant proportion of the sales value of items. It is not surprising, therefore, to find many studies concerned with the problems of fleet management: What size should the fleet be? What replacement policy for the purchase of new vehicles should be adopted? What maintenance policy is best? How should the fleet be used to deliver goods in response to customer demand?

Details

International Journal of Physical Distribution, vol. 1 no. 3
Type: Research Article
ISSN: 0020-7527

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