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One area of concern for retailers is the impact of employee theft on retailing profit margins and operations. It is possible that the application of the theory of planned behavior (TPB) to the employee theft could shine some light on the problem and possibly offer some assistance to retailers. The purpose of this paper is to apply TPB to this phenomenon.

A model and series of propositions are developed. The propositions are open to empirical verification and can form the basis for a research stream on retail employee theft.

The model incorporates certain individual difference factors that are likely to influence intentions to engage in retail theft. The model proposes that variables such as organizational commitment and an employee's moral norm are likely to have an impact on retail theft.

The propositions stemming from the model have to be tested empirically. The model incorporates certain individual difference factors that are likely to influence intentions to engage in retail theft. There are additional individual and external factors that will have direct and indirect on the variables in the proposed model.

Before efforts can be undertaken to stem employee theft, retail managers need to understand the phenomenon. The application of the TPB to this phenomenon is a step in that direction. It can provide insights to retail management on the nature of employee theft and who is likely to engage in it. In addition, information can be obtained for use in human resources efforts such as pre‐employment screening.

Prior work on retail employee theft has not applied the TPB in an effort to understand the phenomenon. This is an initial effort to do so.

Because of a lamentable lack of evidence, no‐one really knows how extensive theft is in economic terms in companies. Employee theft is estimated by the US Government to be $40 billion a year. The enormity of this figure can be put into perspective when compared to the estimate of $4 billion annually for street crime. Moreover, law enforcement officials maintain that more than 90 per cent of crime today occurs inside businesses rather than in the streets.

Employee theft is a large problem for firms of all sizes, particularly small businesses where profit margins are often slim. The purpose of this paper is to examine the perceptions of current and previous employees regarding their advice for detecting and preventing employee theft.

The study presents and analyzes the responses and ensuing discussion to questions posed to 79 individuals in three college‐level entrepreneurship courses. Using a controlled internet discussion board, an interactive dialogue developed among the study participants. The relationship of these findings to the existing literature on employee theft and how these findings support and expand the scholarship base is examined.

According to the qualitative research findings, a majority of participants in the study recommend implementation or increase usage of video surveillance, and better control systems and record keeping. Other recommendations include better hiring, using a “ringer” on staff, raising salaries, offering free products for employees, and other advice. Some of these findings correspond to previous research on employee theft, while some results offer new and expanded advice for managers.

Limitations of the study are stated, and recommendations are made for further qualitative and empirical research of employee theft in follow‐up to these findings.

The employees surveyed in this study recommend that greater surveillance and managerial diligence in control of the operations is needed to decrease employee theft. This advice is from the “inside” by current and former employees who have inside knowledge and first‐hand experience as witnesses to employee theft in businesses today.

The methodology used for the research in this study is innovative and fairly recent, because it involves the use of controlled discussion groups on the internet which allow for thorough scrutiny by the research and greater freedom by participants to compose their perceptions. In addition, study participants also may have perceived a higher level of anonymity and confidentiality using this medium, which may result in more accurate findings that traditional surveys or in‐person research methods.

In a field study, we build on previous research examining employee theft, which has focused on the influence of job dissatisfaction and pay inequity (distributive injustice). In a survey of employees at 18 fast food restaurants, where employee theft was a problem, we examine the relationship between employee‐observed theft and justice perceptions (distributive, procedural, and interactional justice), employees' job satisfaction, and judgments regarding the deviancy of theft. As expected, perceptions of procedural justice and employees' judgments regarding the deviancy of theft explained a significant amount of variance in employee‐observed theft; the other predictor variables did not. Theoretical and practical implications for managing employee theft are discussed.

Employee theft is a major component of retail shrinkage. The purpose of this paper is to analyze the use of two methods, internal control and random inspections of the locations at which employees work, to deter employee theft. An inspection strategy is designed in which retailers try to minimize their costs while trying to prevent employees from stealing.

We employ an analytical approach. The employees are assumed to be strategic, i.e. they respond to the decisions made by the retailer, and likewise the retailer is strategic. Consequently, game theory is used to model their interaction, and to obtain the best decisions for both the retailer and employee after taking into consideration the other's actions.

The solution of the game depends upon various parameters such as the cost and effectiveness of random inspections and of the internal control system. The paper determines the optimal frequency of inspections, the total budget to be spent on inspections and the total expected retail shrinkage due to employee theft. The paper also shows the extent to which an effective internal control system and the recruitment of honest employees can benefit retail organizations in preventing losses due to employee theft.

The paper provides normative guidelines for decisions such as the frequency of inspections. Retailers can limit employee theft but eliminating theft altogether turns out to be too expensive if the goal is to minimize organizational losses. The retailer should try to reduce inspection costs and increase their effectiveness. Adding honest employees helps the retailer, but note that adding just a few is not beneficial because organizational losses remain unchanged, but adding a larger number qualitatively affects the equilibrium outcome and lowers organizational losses. The paper describes when investing in better internal control systems is appropriate.

The underlying assumption is of strategic retailers and employees. This gaming analysis brings a new perspective to examining retail crime problems than has been hitherto the case. This work follows in the tradition of the economics of crime literature, which views crime as a rational choice decision made by potential offenders. The study examines employee crime in the context of retail organizations, and provides several new insights. Although the idea of random inspections is not new, features of the retail environment such as internal control system, employee dissatisfaction and the ability to recruit honest employees have no direct parallels in the economics of crime literature, and are being touched upon for the first time.

This paper aims to investigate employee fraud within small enterprises in the Nigerian mobile phone sector. It also seeks to understand the key factors that motivate employees to engage in fraudulent behaviours against their employers, and the consequences of these fraudulent behaviours on small businesses (SMEs) in Nigeria.

The empirical study involves the use of quantitative research. Data were collected through structured questionnaires from 159 business owners, sales representatives, cashiers and suppliers. Frequency distribution, percentages, Pearson correlation and multiple regression analysis were used to analyse the collected data.

The findings from this research show a significant relationship between personal and organisational factors and employee theft. Particularly, organisational factors made the strongest positive contribution to employee theft. The research also revealed that employee theft had significant effects on employers but less significance on employees. In addition, the research revealed that many businesses did not have preventive measures against employee theft in their firms. The findings of this study were compared with existing literature.

This study shows the relationship between different factors that could cause an employee to engage in fraudulent behaviours, particularly in SMEs in Nigeria.

The consequences of employee theft have a profound impact on employers, employees, consumers, and society. Estimates of employee theft range from $40 to $400 billion a year in the USA alone. Although identifying employee theft is difficult, certain behavioral‐based studies have been able to separate employee theft from customer theft (shoplifting). The current study extends a behavioral‐based technique (posting) by posting total monetary loss and total items missing rather than posting the individual targeted items as in the prior studies. The study was conducted in an retail setting (one drug store in a large chain) for a 12‐week period. Data demonstrated posting was able to lower the amount of employee theft while also providing the ability to separate most of the losses caused by employee theft versus shoplifting. Furthermore, the results appear to reinforce the hypothesis that survey data alone may underestimate the actual amount of employee theft.

This paper aims to increase the understanding of the types of insider financial frauds that occur within small businesses by focusing on a sample of businesses that have not employed a certified fraud examiner (CFE) in response to employee theft.

The survey data analyzed come from 102 small businesses (100 employees or fewer) in a midsized Midwestern city in the USA, and reflect 125 reported employee thefts.

The study results indicate that small businesses that do not hire a CFE report certain thefts with greater and lower frequencies as compared to small businesses that do hire a CFE. For particular types of frauds, CFEs may be no more useful than the efforts of business owners or managers, and other employees.

There may be important organizational differences between businesses that hire CFEs and those that do not, differences related to the ways in which business finances are maintained, the ways in which specific controls are used and the ability of employees to access business resources. These factors may create business-based opportunity structures that make particular types of insider financial frauds more or less likely to occur within a particular business.

Existing research on insider financial frauds may not appropriately account for small businesses that cannot afford, or are unwilling, to hire a CFE. The findings discussed in this paper contribute to a more complete picture of the types of frauds that small businesses experience, as well as how these businesses deal with insider theft.

Lack of individual awareness of knowledge sharing practices to prevent identity theft is a significant issue for online retail organisations (OROs). Agile learning processes and sharing of knowledge is essential, but the lack of relevant training inhibits these processes within the online industry. This study aims to identify the inhibiting factors in agile learning and knowledge sharing process with recommendations for best practice for organisations and staff to effectively share knowledge on identity theft prevention.

Three qualitative case studies were undertaken in OROs in the UK. Data were collected using semi-structured interviews, internal documents and related external material. The data were analysed using a thematic analysis method.

The findings identified that individual staff members within OROs from the information security and fraud prevention departments often share their knowledge as a community. However, there is no formal knowledge sharing process or any related training facilitating this exchange. There is a need for agile learning environment in OROs of the UK.

The study offers both theoretical and practical contributions to the extant literature of agile learning of knowledge sharing to prevent identity theft in OROs. Existing learning opportunities are not being used to enhance the knowledge of individuals, and OROs need to increase the skills and trust of their staff to share knowledge efficiently. This study identifies the systemic weaknesses inherent in the process of knowledge sharing and existing training provision within OROs. It provides ORO managers with practical guidelines in facilitating trust between individuals and developing appropriate training systems to educate staff on sharing organisational knowledge. This study contributes by extending the knowledge sharing framework proposed by Chong et al. (2011) for enhanced individual knowledge sharing processes to prevent identity theft within OROs. It also identifies OROs’ weaknesses in knowledge sharing learning processes for theft prevention and offers prevention guidelines and recommendations for developing effective agile learning environments.

According to the American Institute of Criminology and Research, employee theft is responsible for over $50 billion worth of losses for both small and large businesses in the USA. Of this “shrinkage”, approximately 60 per cent is due to employee theft. Explains what kinds of activities constitute employee theft, and discusses the employee motivations, justifications and psychological drives, based on current social science thinking. Identifies the types of evidence ‐ documentary, physical, personal observations and testimonial ‐ and the techniques that can be used to gather this evidence and investigate the theft. Also discusses preventive measures in the form of revised employee reward systems and employee hot lines.