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1 – 10 of over 6000Abhinav Verma and Jogendra Kumar Nayak
This paper aims to explain how consumer persuasion knowledge and perceived deception in advertisements can influence consumers’ future evaluation of fake news about a brand.
Abstract
Purpose
This paper aims to explain how consumer persuasion knowledge and perceived deception in advertisements can influence consumers’ future evaluation of fake news about a brand.
Design/methodology/approach
This research develops a conceptual model using widely used persuasion knowledge theory and confirmation bias theory. A questionnaire-based online survey (n = 410) was conducted by displaying an advertisement stimulus followed by a fake news stimulus to test the model. Covariance-based structural equation modeling was used to analyze the hypothesized research model.
Findings
The results demonstrate that consumers with high persuasion knowledge are more likely to trust and adopt fake news about an advertised brand through the mediation of perceived deception in the advertisement. Additionally, perceived deception indirectly affects information adoption through the mediation of news credibility.
Practical implications
Theoretically, this study contributes to the existing body of literature on advertising deception and fake news. This research also extends theory of persuasion knowledge in understanding adoption of fake news. Practically, this study has significant implications for various stakeholders, including brands, social media corporations and consumers.
Originality/value
This research adds novel insights in the relationship of consumers’ persuasion knowledge and credibility and adoption of fake news. Furthermore, the investigation of the relationship between the perceived deception in advertising and the adoption of fake news has not been explored, which is also novel.
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Sergio Román, Isabel P. Riquelme and Dawn Iacobucci
In this chapter, we introduce a new construct we call “Perceived Deception in Online Consumer Reviews” (PDOCR). Online reviews of products are very important to companies and…
Abstract
In this chapter, we introduce a new construct we call “Perceived Deception in Online Consumer Reviews” (PDOCR). Online reviews of products are very important to companies and customers, yet they are vulnerable to unethical representations. Even regardless of whether a deceptive review has been posted or not, we take the position that it is important to understand consumers’ perceptions of deception because it is a consumer’s perception that leads him or her to experience subsequent feelings and opinions and to consider follow-up actions. We draw on the literature and build on the Elaboration Likelihood Model and Cognitive Dissonance Theory to create an overarching framework of antecedents of PDOCR, consequences, and moderators. We also report findings from a sample of in-depth interviews with real consumers about their thoughts on these phenomena and related constructs. We use our framework and theories and the qualitative data to derive Research Questions that we hope will spur future research on these important issues.
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Akmal Mirsadikov, Ali Vedadi and Kent Marett
With the widespread use of online communications, users are extremely vulnerable to a myriad of deception attempts. This study aims to extend the literature on deception in…
Abstract
Purpose
With the widespread use of online communications, users are extremely vulnerable to a myriad of deception attempts. This study aims to extend the literature on deception in computer-mediated communication by investigating whether the manner in which popularity information (PI) is presented and media richness affects users’ judgments.
Design/methodology/approach
This study developed a randomized, within and 2 × 3 between-subject experimental design. This study analyzed the main effects of PI and media richness on the imitation magnitude of veracity judges and the effect of the interaction between PI and media richness on the imitation magnitude of veracity judges.
Findings
The manner in which PI is presented to people affects their tendency to imitate others. Media richness also has a main effect; text-only messages resulted in greater imitation magnitude than those viewed in full audiovisual format. The findings showed an interaction effect between PI and media richness.
Originality/value
The findings of this study contribute to the information systems literature by introducing the notion of herd behavior to judgments of truthfulness and deception. Also, the medium over which PI was presented significantly impacted the magnitude of imitation tendency: PI delivered through text-only medium led to a greater extent of imitation than when delivered in full audiovisual format. This suggests that media richness alters the degree of imitating others’ decisions such that the leaner the medium, the greater the expected extent of imitation.
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Yasmin Richards, Mark McClish and David Keatley
Understanding when an individual is being deceptive is an important part of police and criminal investigations. While investigators have developed multiple methods, the research…
Abstract
Purpose
Understanding when an individual is being deceptive is an important part of police and criminal investigations. While investigators have developed multiple methods, the research literature has yet to fully explore some of the newer applied techniques. This study aims to investigate statement analysis, a recent approach in forensic linguistic analysis that has been applied to criminal investigations.
Design/methodology/approach
Real-world statements of individuals exposed as deceptive or truthful were used in the analyses. A behaviour sequence analysis approach is used to provide a timeline analysis of the individuals’ statements.
Findings
Results indicate that sequential patterns are different in deceptive statements compared to truthful statements. For example, deceptive statements were more likely to include vague words and temporal lacunas, to convince investigators into believing that the suspect was not present when the crime occurred. The sample in this research did not use one deceptive indicator, instead, electing to frequently change the order of deceptive indicators. Gaps in deception were also noted, and there was common repetition found in both the deceptive and truthful statements. While gaps are predicted to occur in truthful statements to reflect an absence of deception, gaps occurring in the deceptive statements are likely due to cognitive load.
Originality/value
The current research provides more support for using statement analysis in real-world criminal cases.
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Sanket Sunand Dash and Lalatendu Kesari Jena
The purpose of this paper is to define workplace victimization as any behavior that impairs employees’ basic psychological needs and explores the mutually interactive association…
Abstract
Purpose
The purpose of this paper is to define workplace victimization as any behavior that impairs employees’ basic psychological needs and explores the mutually interactive association between trait self-deception; emotional neglect, especially by supervisors, and workplace victimization.
Design/methodology/approach
Workplace victimization is identified as a pervasive problem in organization. This paper zeroes in on self-deception and emotional neglect as two possible antecedents of workplace victimization, explores the genesis of the two concepts and analyzes their conceptual relationship with each other and with workplace victimization. Based on the conceptual analysis, it identifies the lack of intentionality as a common element in both constructs and identifies a set of possible frameworks linking self-deception, emotional neglect and workplace victimization for future research.
Findings
This paper explores four possible frameworks to model the expected association while advocating for investigation of these given models to check whether one has considerable expository success than other by either connecting or disassociating these two constructs.
Research limitations/implications
The amount of linkage between self-deception and emotional neglect at workplace is worth investigating, and this research paper presents several possible models that might help to focus and organize the future workplace investigations.
Practical implications
The current paper postulates that supervisors’ and subordinates’ ability to display appropriate leadership and follower behavior and interaction will be impaired if they are high in trait self-deception and have been the victim or perpetrators of emotional neglect.
Originality/value
In the workplace, self-deceptive individuals display behaviors such as conscientiousness, resilience, optimism and competitiveness that are considered characteristics of good employees and, hence, are more likely to be promoted to supervisory positions, where emotional neglect of others such as subordinates becomes more pertinent.
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William R. King and Thomas M. Dunn
This paper aims to systematically compare the textbook‐based criminal justice and psychological literatures on detecting deception in field settings to determine the accuracy of…
Abstract
Purpose
This paper aims to systematically compare the textbook‐based criminal justice and psychological literatures on detecting deception in field settings to determine the accuracy of the criminal justice literature in this area.
Design/methodology/approach
A total of 18 criminal justice textbooks covering detecting deception were systematically reviewed and coded. The alleged indicators of deception were then compared with the psychological literature on the valid indicators of deception.
Findings
Many criminal justice textbooks on interviewing, interrogation, and criminal investigation claim that there are numerous accurate indicators of deception which can be readily used in field settings. The comparison of these claims with the research in psychology indicates that a great deal of the information found in criminal justice textbooks is erroneous. Further review indicates that in controlled studies criminal justice practitioners rarely detect deception at levels greater than chance or comparison groups of non‐practitioners. It is exceedingly difficult to detect deception in field settings without the help of technology or complicated instruments or aids.
Practical implications
Much of the information in criminal justice textbooks on detecting deception is erroneous and may have negatively affected practitioners to the extent that they are unable to detect deception effectively. Textbooks on interviewing, interrogation, and criminal investigation should be circumspect regarding an individual's ability to detect deception in field settings. Texts should refrain from presenting deception detection as a simple and accurate science. Practitioners should be cautious when attempting to detect deception in field settings.
Originality/value
The criminal justice and psychological literatures on detecting deception have not been synthesized before. This information will be useful to criminal justice practitioners who seek to detect deception.
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Joseph York Thomas and David P. Biros
The study of deception and the theories, which have been developed have relied heavily on laboratory experiments in controlled environments, using American college students…
Abstract
Purpose
The study of deception and the theories, which have been developed have relied heavily on laboratory experiments in controlled environments, using American college students participating in mock scenarios. The purpose of this paper is to validate previous deception detection research in a real-world, high stakes environment where the unit of analysis is the question–response pair.
Design/methodology/approach
The study used previously confirmed linguistic and paralinguistic speech cues and the constructs of deception in an attempt to validate a leading deception theory, interpersonal deception theory (IDT). A combination of descriptive and predictive analysis was conducted to best understand the relationship between speech cues and changes in the subjects’ behavior.
Findings
The result validates IDT with mixed results on individual measures and their constructs. However, there is clear evidence across the 711 question-response pairs that not only was it possible to differentiate truth from deceptive behavior but also patterns of behavior can be seen over time.
Research limitations/implications
Because of the real-world nature of the study, it is difficult to generalize the results to a larger population. However, one implication for future research is the development of methods to capture, process and prepare raw speech into data ready for analysis.
Originality/value
This paper attempts to fill the gap between the controlled mock scenarios and the harsh reality of real-world deception.
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Umar Iqbal Siddiqi, Jin Sun and Naeem Akhtar
The study aims to examine the effects of ulterior motives in peer and expert supplementary online hotel reviews on consumers' perceived deception, dissatisfaction, and its…
Abstract
Purpose
The study aims to examine the effects of ulterior motives in peer and expert supplementary online hotel reviews on consumers' perceived deception, dissatisfaction, and its downstream effects on altruistic response and repurchase intentions. The research also examines the moderating role of hotel attribute performance on perceived deception and its consequents.
Design/methodology/approach
This study used convenient non-probability sampling and collected data from 448 inbound tourists in China. It used partial least square structural equation modeling technique and SmartPLS 3.0 for analyzing the main and moderating effects of the variables.
Findings
The ulterior motives in peer and expert supplementary reviews significantly affect perceived deception, further leading to consumers' dissatisfaction and engagement in altruistic response. Noticeably, consumers' dissatisfaction is positively associated with repeat purchase intentions. Hotel attribute performance significantly moderates the relationship between the ulterior motives in supplementary reviews and consumers' perceived deception.
Originality/value
The study examines the key issue in online hotel reviews using the expectancy disconfirmation theory and identifies consumers' altruistic behavior because of their dissatisfaction, contributing to ethics and consumer behavior literature. Moreover, the research offers prolific implications for hotel and travel websites and hoteliers in the study context.
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Maria Petrescu, Philip Kitchen, Costinel Dobre, Selima Ben Mrad, Anca Milovan-Ciuta, Deborah Goldring and Anne Fiedler
This study aims to formulate a new framework for identifying deception in consumer reviews through the lens of interpersonal deception theory (IDT) and the persuasion knowledge…
Abstract
Purpose
This study aims to formulate a new framework for identifying deception in consumer reviews through the lens of interpersonal deception theory (IDT) and the persuasion knowledge model (PKM). It evaluates variables contributing to consumer intentions to purchase after reading deceptive reviews and proposes deception identification cues to be incorporated into the interpersonal communication theoretical framework.
Design/methodology/approach
The first study is qualitative and quantitative, based on sentiment and lexical analysis of 1,000 consumer reviews. The second study uses the US national consumer survey with a partial least squares partial least squares-structural equation modeling and a process-based mediation–moderation analysis.
Findings
This study shows deceptive characteristics that cannot be dissimulated by reviewing consumers that represent review legitimacy based on review valence, authenticity, formalism and analytical writing. The results also support the central role of consumer suspicion of an ulterior motive, with a direct and mediation effect regarding consumer emotions and intentions, including brand trust and purchase intentions.
Research limitations/implications
This paper presents a new framework for identifying deception in consumer reviews based on IDT and PKM, adding new theoretical elements that help adapt these theories to written digital communication specificities. This study clarifies the role of suspicion in a deceptive communication context and shows the variables contributing to consumers’ purchase intention after reading deceptive reviews. The results also emphasize the benefits of lexical analysis in identifying deceptive characteristics of reviews.
Practical implications
Companies can consider the vulnerability of certain generations based on lower levels of suspicions and different linguistic cues to detect deception in reviews. Long-term, marketers can also implement deception identification practices as potential new business models and opportunities.
Social implications
Policymakers and regulators need to consider critical deception cues and the differences in suspicion levels among segments of consumers in the formulation of preventative and deception management measures.
Originality/value
This study contributes to the literature by formulating a new framework for identifying deception in consumer reviews, adapted to the characteristics of written digital communication. This study emphasizes deception cues in electronic word-of-mouth and provides additional opportunities for theorizing deception in electronic communication.
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J. Pete Blair, Timothy R. Levine and Bob E. Vasquez
To function effectively, police must separate lies from truth. Police, ideally, would be experts at this task, yet there is debate surrounding whether expertise in detecting…
Abstract
Purpose
To function effectively, police must separate lies from truth. Police, ideally, would be experts at this task, yet there is debate surrounding whether expertise in detecting deception is possible. Drawing upon literature outside of deception detection, the purpose of this paper is to explore whether subjects making deception judgments can improve their performance.
Design/methodology/approach
The sample was 19 students from two graduate-level classes. Subjects viewed six sets of videos over eight weeks. The first five sets displayed individuals reporting whether they cheated on an exam. The sixth set displayed individuals reporting whether they had committed a (mock) robbery. After each video, subjects judged whether the videoed individual was truthful, and then the actual status was revealed.
Findings
Subjects’ accuracy improved consistently over the first five sets of videos; from about 69 percent accuracy to about 89 percent accuracy. However, the accuracy for the sixth set of videos dropped dramatically to 46 percent. The results indicate that expertise in deception detection may be possible, but is likely to be limited in terms of generalizability.
Research limitations/implications
The actual environment of police investigations is more variable than the study’s setting. Future studies should integrate inaccurate and incomplete feedback, which are realistic characteristics of investigations.
Practical implications
The findings suggest that, like other areas of expertise, it may be possible to develop expertise in detecting deception through the use of deliberate practice with accurate feedback.
Originality/value
This study combines three literature-substantiated criteria for developing deception detection expertise. The study environment involved regularity. Subjects were deliberately practicing, and subjects received accurate feedback.
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