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According to regulations, aircraft must be in an airworthy condition before they can be operated. To ensure airworthiness, they must be maintained by an approved component maintenance organisation. This study is aimed to identify potential errors that may arise during the final inspection and certification process of aircraft components, categorise them, determine their consequences and quantify the associated risks. Any removed aircraft components must be sent to an approved aircraft component maintenance organisation for further maintenance and issuance of European Union Aviation Safety Agency (EASA) Form 1. Thereafter, a final inspection and certification process must be conducted by certifying staff to receive an EASA Form 1. This process is crucial because any errors during this stage can result in the installation of unsafe components in an aircraft.

The Systematic Human Error Reduction and Prediction Approach (SHERPA) method was used to identify potential errors. This method involved a review of the procedures of three maintenance organisations, individual interviews with ten subject matter experts and a consensus group of 14 certifying staff from different maintenance organisations to achieve the desired results.

In this study, 39 potential errors were identified during the final inspection and certification process. Furthermore, analysis revealed that 48.7% of these issues were attributed to checking errors, making it the most common type of error observed.

This study pinpoints the potential errors in the final inspection and certification of aircraft components. It offers maintenance organisations a roadmap to assess procedures, implement preventive measures and reduce the likelihood of these errors.

The purpose of this paper is to explore farmers’ intention to stay under a quality certification scheme, and the factors that impact this intention.

Combining the agricultural household approach with the value concept, the paper analyses farmers’ intention using field research data. The improvements farmers observe after certification are viewed as utilities the farm household derives, which have an impact on farmers’ intention. These improvements are located as “enablers” and “results” in the EFQM Excellence Model to better explain the findings.

Farmers’ intention tends to be positive, and impacted by five improvements. These are located in both the enablers and results fields, implying that farmers’ intention is holistically shaped. Furthermore, eight characteristics of the farm and farm household, and four sources of information, shift farmers’ intention.

Since farmers’ intention is examined independently of the quality standards that each one implements, future research should account for the impact of these differences. It should also examine the impact of various policy measures on farmers’ intention. Since analysis assumes a linear relationship, future research should introduce a more complex model, possibly in structural form.

Public authorities should make the maintenance of quality certification more attractive, especially for segments without strong intention. Certifiers should adjust their audit services to enhance value; and players in the food supply chain should consider the drivers of farmers’ intention when building marketing strategies.

To the authors’ knowledge, there are no extant studies exploring farmers’ intention to maintain certification. In addition, the paper proposes a novel theoretical framework, which should also be used in cases where quality-related changes in enterprises impact the income and quality of life of the enterprise owners, for instance in small- and medium-sized enterprises (SMEs).

This study aims to investigate causes of sustainability failures of ISO 9001 Quality Management Systems in Botswana.

The research employed qualitative and quantitative methods, including literature review and secondary data analysis to understand trends relating to Botswana, and a survey to identify gaps leading to certification sustainability failures, focusing on; motives for certification, causes of decertification and issues in the certification process.

ISO 9001 adoption in Botswana is slow, with low acceptance rate in the public sector at 13% compared to the private sector at 87%. Termination rates have been high at 55% over two decades. Manufacturing dominates certification with 45% of total certification. While micro and small companies struggle to sustain certification, often failing within 2 years, medium-sized companies demonstrate better sustainability, lasting beyond 6 years. Product/service quality and process improvement drive certification while decertification is influenced by management factors, financial constraints, and process management. The study recommends a model for effective integration of ISO 9001.

Integrated systems are crucial for consistent process performance and continual improvement in all sectors for sustainable organizational success. Although the ISO 9001 Quality Management System has shown positive impacts globally, the impact of its adoption in Botswana remains questionable with high failure rates post implementation. There appears to exist a significant gap in development, implementation, and maintenance of the QMS. The public domain has no evidence of any past investigation on causes of sustainability failures of ISO 9001 post certification. The current study sought to close that knowledge gap.

The purpose of this paper is to present a framework for environmental management system (EMS) adoption which can be used by managers to enable them to achieve a faster, smoother, effective and sustainable EMS implementation. This is termed by the authors as “successful” EMS implementation.

The framework presented is based on an extensive field study conducted in Australia that included a questionnaire survey and in‐depth interviews conducted with practitioners, the results of which have been reported in this and other journals.

The framework presented covers three distinct phases, namely development, certification and maintenance and continuous improvement. Preliminary assessment of this framework by a group of Australian experts that included four senior managers, one academic and one consultant suggests that this framework is a useful tool for implementing an effective EMS.

Each of the three phases of the framework provides a step‐by‐step approach and a sequential map towards a successful EMS implementation.

The framework has been developed from extensive fieldwork and has been validated by a group of “experts” which comprised of four industry practitioners, one management academic, and one EMS consultant. The framework provides a detailed understanding of the steps involved in the implementation, certification, and maintenance of EMS.

This paper aims to analyze the antecedents of two variables concerning the presence of quality certifications in hotel chains: the (ex ante) decision to become a member of the quality system and the (ex post) trend to increase or decrease the number of certified properties. Six hypotheses are posed and tested.

The empirical investigation is carried out on the Spanish Q for Quality in Tourism using a database including 295 hotel chains and 2,727 hotels.

The results evidence the presence of differences in the behavior of hotel chains relative to certification depending on their size, market segment, customer origin and the geographical concentration of their establishments.

This research deepens in how the hotel chain characteristics affect the effectiveness of a quality certification. The consideration of two stages in investment decisions allows the authors to identify differences in the ex ante and ex post decision processes. As a result, one factor (geographical concentration) has been detected as being underrated by managers in the first stage.

Este artículo analiza los antecedentes de dos variables relacionadas con las certificaciones de calidad en cadenas hoteleras: La (ex-ante) decisión de formar parte de un sistema de calidad, y la (ex-post) tendencia a incrementar o reducir el número de establecimientos certificados. Seis hipótesis han sido propuestas y contrastadas.

La investigación empírica ha sido desarrollada en el marco de la marca Q de calidad para el turismo en España usando una base de datos que incluye 295 cadenas hoteleras y 2,727 hoteles.

Los resultados ponen de manifiesto la presencia de diferencias en el comportamiento de las cadenas hoteleras en materia de certificación dependiendo de su tamaño, segmento de mercado atendido, origen de la clientela y del grado de concentración geográfica de sus establecimientos.

El artículo profundiza en cómo las carfacterísticas de la cadena hotelera afectan a la eficacia de la certificación de calidad. Tener en consideración la existencia de dos etapas en las decisones de inversión nos permite identificar diferencias entre los procesos de decisión ex-ante y ex-post. Como resultado, hemos observado que un factor (la concentración geográfica) está siendo infravalorado por parte de os directivos en sus decisiones en la primera etapa.

With every passing day, the center of gravity for air traffic for the Middle East and Turkey is shifting toward becoming a center for airway transport, maintenance, repair, overhaul (MRO) and transfer. The MRO sector is gaining importance because of this increase in Turkey. The purpose of this study is to examine the future employability of the graduates receiving civil aviation maintenance training in Turkey.

The paper uses past seven years’ data about maintenance personnel of Turkey. It includes all-level students, recently working personnel and retired personnel of each year. Regression analysis and Markov analysis were used to show the prediction of aviation maintenance personnel.

The paper provides quantitative results about employability of maintenance personnel under the real numbers of alumni and working and retired personnel in Turkey. The results show that the number of graduates will be greater than the number of staff members in certifying categories in 2018. Presently, Turkey meets the employment expected, but in the future, aviation maintenance personnel number is rising, and there will be an excess number of graduates left over in Turkey.

Because of the chosen region, Turkey, the research results may lack generalizability. Therefore, researchers are encouraged to conduct analysis for other countries which have an important role in aviation.

The paper includes implications for the government maintenance personnel policy and educational policy for managing all types of maintenance personnel in Turkey.

This kind of personnel needs analysis has not been done before, and this is the originality of this paper. It will in turn lead to an analysis of planning for allocation of maintenance staff and alumni. The authors collected all official numbers about maintenance personnel from Turkish Student Selection and Placement Center of Turkey, Turkish Technic and Turkish Civil Aviation Reports.

The purpose of this paper is to describe how a large public university sustains its ISO 9001 quality management system (QMS) for the past 20 years. At the same time, this paper also provides a snapshot on the problems and challenges faced and overcame by the university in its quality journey.

This is a case study and therefore it describes interventions and experiences within the university as the subject understudy.

There are four main phases of QMS that the university has undergone, namely, initiation, internalisation, alignment and improvement in the last 20 years. Critical success factors for implementing and maintaining the QMS are commitment from people, training and good communication. Some of the problems and challenges encountered have included a lack of knowledge and understanding of the processes and standards, lack of relevant skills, lack of commitment and cooperation from people, lack of resources and poor communication.

This paper provides insights into the world of QMS’s sustainability in a large public university that will be useful as a guide for academic managers and administrators. It also presents the issues of transitioning from the previous to the current standard experienced by the university which has not been discussed by many.

This viewpoint aims to increase the awareness on the demand faced by the technical sector of the Indian and Chinese aviation industry and how this can be met by the adoption of the European Aviation Safety Agency (EASA) regulatory framework.

A brief overview of the challenges that the Indian and the Chinese aviation industry is facing is provided, in terms of meeting the demand for sustainable growth. A description of the structure of the EASA framework and its main characteristics is presented, along with a focussed discussion on the framework’s applicability to the Indian and the Chinese aviation maintenance and broader continuing airworthiness sector.

The EASA regulatory framework can offer a safe and business-effective solution for the Indian and the Chinese aviation industry, aligning with world’s best practice.

A discussion in adopting the EASA framework in India and China can be helpful in increasing awareness and assisting decision makers realise that this is a possible option.

This viewpoint can be useful in provoking discussion, by summarising the key issues and points surrounding aviation regulation standardisation in India and China, along the lines of the EASA framework. Moreover, some possible ways to increase awareness around EASA in India and China are discussed from the point of view of influencing tomorrow’s decision makers.

Unlike other health professions, there has historically been no licensing, registration, or certification of public health practitioners to demonstrate their qualification to the public and employers. The purpose of this paper is to outline the rationale for developing public health workforce certification, describes the certification process developed by the National Board of Public Health Examiners (NBPHE), and explains how it is affecting public health education and practice.

This paper is a narrative review from records of NBPHE.

The Association of Schools and Programs of Public Health commissioned a formal study of health worker credentialing in 1989 and created a task force in 1999 to determine the need for public health credentialing. Based on input from public health leaders and stakeholders, the NBPHE was formed in 2005 to offer the Certified in Public Health (CPH) examination. The first CPH examination was administered in 2008. Uptake of the CPH was strong the first year (693 examinees), dropped by nearly half (369 examinees) in the second year, and then increased each year through 2015. Part of the increase may be due to eligibility revisions for taking the CPH examination. Eligibility for taking the CPH examination was revised in 2010 to include graduate students in public health and in 2015 to include candidates with a bachelor degree from any field and at least five years of work experience in public health. The NBPHE is piloting open professional eligibility for candidates with no formal education in public health and at least five year’s public health work experience. Schools and programs of public health accredited by the Council on Education for Public Health (CEPH) view the CPH examination as a useful tool in curriculum assessment and improvement and for maintaining CEPH accreditation. Several schools and programs of public health have begun requiring all graduate students to take the CPH examination. The CPH credential is also increasingly being used as a hiring factor among employers.

NBPHE’s CPH credential is unique in the world. Foreign students graduating with American public health degrees have been taking the exam before returning to leadership roles in their own country. The CPH program described can serve as a model for other nations.

What is the difference between Airworthiness and Quality?