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Article
Publication date: 19 May 2021

Danielle M. Gardner, Caitlin Q. Briggs and Ann Marie Ryan

As COVID-19 cases rose in the US, so too did instances of discrimination against Asians. The current research seeks to understand and document discrimination toward Asians in the…

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Abstract

Purpose

As COVID-19 cases rose in the US, so too did instances of discrimination against Asians. The current research seeks to understand and document discrimination toward Asians in the US specifically linked to the global pandemic (study 1). The authors test hypotheses based in social categorization and intergroup contact theories, demonstrating perceived pandemic blame is a mechanism for discrimination (study 2).

Design/methodology/approach

In study 1, the authors survey Asians living in the US regarding experiences and perceptions of COVID-19-related discrimination. In study 2, a two-time point survey examined whether participant perceptions of pandemic blame toward China predict discriminatory behavior toward Asians.

Findings

Study 1 demonstrated that 22.5% of US-residing Asians report personally encountering pandemic-related discrimination. Study 2 indicated that COVID-19 blame attributions toward China predicted anticipated hiring bias and increased physical distancing of Asians at work, associated with higher levels of US identification.

Research limitations/implications

The findings have theoretical implications for research on blame and stigmatization, as well as practical implications regarding bias mitigation.

Originality/value

The present studies advance understanding of event-based blame as a driver of prejudice and discrimination at work and suggest organizations attend to bias mitigation in conjunction with uncertainty reduction communications in challenging times.

Details

Equality, Diversity and Inclusion: An International Journal, vol. 41 no. 1
Type: Research Article
ISSN: 2040-7149

Keywords

Article
Publication date: 5 August 2019

Ann Marie Ryan and Caitlin Q. Briggs

Work-life research has been critiqued for focusing on the experiences of middle and upper class, younger, White, western and heterosexual women. The purpose of this paper is to…

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Abstract

Purpose

Work-life research has been critiqued for focusing on the experiences of middle and upper class, younger, White, western and heterosexual women. The purpose of this paper is to provide a critical lens to conceptualizations that take an intersectionality approach, or at least consider multiple identities, in examining work-life conflict and balance.

Design/methodology/approach

A brief review of the current status of intersectionality research within the work-life realm is provided before discussing the implications of primarily using a single-identity approach to work-life issues. The advantages and challenges of adopting a multiple identity approach are discussed.

Findings

This paper highlights the problems of a lack of an intersectional focus in terms of unidentified needs, ignored values, unresolved conflicts and unhelpful advice. Tensions inherent in trying to adopt an intersectional perspective when dealing with practice and policy issues, particularly with regard to visibility and authenticity, are noted. The paper concludes with a discussion of how considerations of identity and power in work-family research connect to the broader concept of inclusion in the workplace, noting the possible challenges of stereotyping and ambiguity in doing so.

Originality/value

Applying an intersectionality lens to efforts to promote work-life balance in organizations can increase inclusivity, but there are tensions and pitfalls associated with this that are particularly of note for practitioners and policy. A research agenda is outlined as a starting point for addressing these issues.

Details

Equality, Diversity and Inclusion: An International Journal, vol. 39 no. 5
Type: Research Article
ISSN: 2040-7149

Keywords

Article
Publication date: 16 January 2021

The existing work-life literature is full of studies that consider the influence of a single social identity, which is “an individual’s self-concept derived from membership in a…

177

Abstract

Purpose

The existing work-life literature is full of studies that consider the influence of a single social identity, which is “an individual’s self-concept derived from membership in a social group.” There are many values and emotions attached to a social identity, but in the modern world, individuals often belong to more than one social grouping. Therefore, the authors wanted to discuss the effect of belonging to “multiply stigmatised groups.”

Design/methodology/approach

The authors began their study with a review of the literature in the work-life space on multiply stigmatized identities. They included ProQuest searches of 104 databases using key words such as “religion”, “ethnicity”, “race”, “disability”, “sexual orientation”, “religion” and “intersectionality.” They found 31 papers that focused on the intersection of two, or more, identities.

Findings

The study provides a framework for future research into the impact of multiple identities on issues of power and privilege. If intersectionality is not considered, the authors say, there will be “unidentified needs, ignored values, unresolved conflicts and unhelpful advice.”

Originality/value

The authors said they had written the paper in response to the criticism that work-life research tends to focuses on the experiences of middle, or upper-class, younger, white, western and heterosexual women.

Details

Human Resource Management International Digest , vol. 29 no. 2
Type: Research Article
ISSN: 0967-0734

Keywords

Article
Publication date: 9 February 2021

Caitlin Wilson, Gillian Janes, Rebecca Lawton and Jonathan Benn

The primary aim of this systematic review is to identify, describe and synthesise the published literature on the types and effects of feedback received by emergency ambulance…

Abstract

Purpose

The primary aim of this systematic review is to identify, describe and synthesise the published literature on the types and effects of feedback received by emergency ambulance staff. The secondary aim will be to describe the mechanisms and moderators of the effects of prehospital feedback in an organisational context.

Design/methodology/approach

The application and effects of feedback for healthcare professionals, to support improved practice, is well researched within the wider healthcare domain. Within a prehospital context, research into feedback has been developing in specific areas such as automated feedback from defibrillators and debrief after simulation. However, to date there has been no systematic review published on the types and effects of feedback available to emergency ambulance staff.

Findings

This study will be a systematic mixed studies review including empirical primary research of qualitative, quantitative and mixed methods methodology published in peer-reviewed journals in English. Studies will be included if they explore the concept of feedback as defined in this review, i.e. the systematised provision of information to emergency ambulance staff regarding their performance within prehospital practice and/or patient outcomes. The search strategy will consist of three facets: ambulance staff synonyms, feedback synonyms and feedback content. The databases to be searched from inception are MEDLINE, Embase, AMED, PsycINFO, HMIC, CINAHL and Web of Science. Study quality will be appraised using the mixed methods appraisal tool (MMAT) developed by Hong et al. (2018). Data analysis will consist of narrative synthesis guided by Popay et al. (2006) following a parallel-results convergent synthesis design.

Originality/value

Registration: PROSPERO (CRD42020162600)

Details

International Journal of Emergency Services, vol. 10 no. 2
Type: Research Article
ISSN: 2047-0894

Keywords

Article
Publication date: 29 July 2022

Flevy Lasrado, Park Thaichon and Munyaradzi W. Nyadzayo

In the past few decades, relationship management (RM) theory and RM strategies in business-to-business (B2B) contexts have evolved tremendously, driven by constant innovation…

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Abstract

Purpose

In the past few decades, relationship management (RM) theory and RM strategies in business-to-business (B2B) contexts have evolved tremendously, driven by constant innovation. Hence, the purpose of this study is to understand the trends and evolution of RM and relationship quality (RQ) in B2B contexts and empirical insights on RM and RQ in B2B, which in turn would provide insights into trends and future research directions.

Design/methodology/approach

Grounded on the industrial marketing and purchasing group, this study adopts a critical systematic literature review to provide a comprehensive analysis of the past, current and future trends in empirical research insights of RM and RQ in B2B markets.

Findings

This study provides some novel insights into RM in B2B context by using a multidimensional approach to RM and RQ and analyzing prior marketing research from three perspectives: the evolution of RM and RQ in B2B context; prior empirical research; and practical business insights. Overall, these perspectives inform the development of an evolving side of RQ in B2B contexts, leading to some predictions regarding the future of RM in B2B markets.

Practical implications

The exploratory results of this study shed light on the key factors that drive RQ and the importance of RM in B2B markets in the digital age where customers still long for human interaction regardless of the prevalence of advanced technology.

Originality/value

In the wake of advanced technologies and particularly, B2B companies had to turn to virtual platforms and embrace digital transformation to establish and manage their customer relationships. Yet, managing relationships via digital channels has its own challenges for both B2B practitioners and scholars. This indicates that there is still a huge need for attuned RM strategies that align with the changing environments – mainly driven by technological advancement – in B2B markets.

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