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1 – 10 of 11Fujing Xue, Longzhu Dong, Baojun Gao, Zhen Yu and Vasyl Taras
This study aims to investigate the determinants of herd behavior in online hotel service evaluations, focusing on the cultural and geographic distance characteristics of customers.
Abstract
Purpose
This study aims to investigate the determinants of herd behavior in online hotel service evaluations, focusing on the cultural and geographic distance characteristics of customers.
Design/methodology/approach
On the basis of 381,462 TripAdvisor reviews of hotels in the USA written by more than 100,000 customers from 92 countries, this study uses the empirical analysis to explore the collective roles of cultural distance, geographic distance and hospitality experience on herd behavior in online hotel ratings.
Findings
Cultural and geographic distances between customers and product and service locations positively affect herding and these two effects are substitutable. The hospitality experience of customers attenuates the impacts of distances on herding. These results are robust for multiple hotel service ratings.
Practical implications
Findings help hotels understand perceptual biases of customers on hotel services under the social influence and consequently develop effective marketing strategies to boost hotel revenues and increase profitability.
Originality/value
The research contributes to hospitality and online review literature by understanding how cultural and geographic distances shape online hotel service evaluations under the root of the uncertainty of decision-making and the observation of others’ behavior. The research also contributes to the distances in international business literature by deepening the understanding of the substitution and heterogeneity of distance effects. Methodologically, a time-varying and monotonously increasing variable is constructed to depict customers’ hospitality experience. The extensive data volume ensures the generalizability of our results.
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Keywords
Debin Fang, Haixia Yang, Baojun Gao and Xiaojun Li
Discovering the research topics and trends from a large quantity of library electronic references is essential for scientific research. Current research of this kind mainly…
Abstract
Purpose
Discovering the research topics and trends from a large quantity of library electronic references is essential for scientific research. Current research of this kind mainly depends on human justification. The purpose of this paper is to demonstrate how to identify research topics and evolution in trends from library electronic references efficiently and effectively by employing automatic text analysis algorithms.
Design/methodology/approach
The authors used the latent Dirichlet allocation (LDA), a probabilistic generative topic model to extract the latent topic from the large quantity of research abstracts. Then, the authors conducted a regression analysis on the document-topic distributions generated by LDA to identify hot and cold topics.
Findings
First, this paper discovers 32 significant research topics from the abstracts of 3,737 articles published in the six top accounting journals during the period of 1992-2014. Second, based on the document-topic distributions generated by LDA, the authors identified seven hot topics and six cold topics from the 32 topics.
Originality/value
The topics discovered by LDA are highly consistent with the topics identified by human experts, indicating the validity and effectiveness of the methodology. Therefore, this paper provides novel knowledge to the accounting literature and demonstrates a methodology and process for topic discovery with lower cost and higher efficiency than the current methods.
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Keywords
Zhijun Yan, Roberta Bernardi, Nina Huang and Younghoon Chang
Yan Wan, Ziqing Peng, Yalu Wang, Yifan Zhang, Jinping Gao and Baojun Ma
This paper aims to reveal the factors patients consider when choosing a doctor for consultation on an online medical consultation (OMC) platform and how these factors influence…
Abstract
Purpose
This paper aims to reveal the factors patients consider when choosing a doctor for consultation on an online medical consultation (OMC) platform and how these factors influence doctors' consultation volumes.
Design/methodology/approach
In Study 1, influencing factors reflected as service features were identified by applying a feature extraction method to physician reviews, and the importance of each feature was determined based on word frequencies and the PageRank algorithm. Sentiment analysis was used to analyze patient satisfaction with each service feature. In Study 2, regression models were used to analyze the relationships between the service features obtained from Study 1 and the doctor's consultation volume.
Findings
The study identified 14 service features of patients' concerns and found that patients mostly care about features such as trust, phraseology, overall service experience, word of mouth and personality traits, all of which describe a doctor's soft skills. These service features affect patients' trust in doctors, which, in turn, affects doctors' consultation volumes.
Originality/value
This research is important as it informs doctors about the features they should improve, to increase their consultation volume on OMC platforms. Furthermore, it not only enriches current trust-related research in the field of OMC, which has a certain reference significance for subsequent research on establishing trust in online doctor–patient relationships, but it also provides a reference for research concerning the antecedents of trust in general.
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Keywords
Qiongwei Ye and Baojun Ma
Internet + and Electronic Business in China is a comprehensive resource that provides insight and analysis into E-commerce in China and how it has revolutionized and continues to…
Abstract
Internet + and Electronic Business in China is a comprehensive resource that provides insight and analysis into E-commerce in China and how it has revolutionized and continues to revolutionize business and society. Split into four distinct sections, the book first lays out the theoretical foundations and fundamental concepts of E-Business before moving on to look at internet+ innovation models and their applications in different industries such as agriculture, finance and commerce. The book then provides a comprehensive analysis of E-business platforms and their applications in China before finishing with four comprehensive case studies of major E-business projects, providing readers with successful examples of implementing E-Business entrepreneurship projects.
Internet + and Electronic Business in China is a comprehensive resource that provides insights and analysis into how E-commerce has revolutionized and continues to revolutionize business and society in China.
Qiongwei Ye and Baojun Ma
Internet + and Electronic Business in China is a comprehensive resource that provides insight and analysis into E-commerce in China and how it has revolutionized and continues to…
Abstract
Internet + and Electronic Business in China is a comprehensive resource that provides insight and analysis into E-commerce in China and how it has revolutionized and continues to revolutionize business and society. Split into four distinct sections, the book first lays out the theoretical foundations and fundamental concepts of E-Business before moving on to look at internet+ innovation models and their applications in different industries such as agriculture, finance and commerce. The book then provides a comprehensive analysis of E-business platforms and their applications in China before finishing with four comprehensive case studies of major E-business projects, providing readers with successful examples of implementing E-Business entrepreneurship projects.
Internet + and Electronic Business in China is a comprehensive resource that provides insights and analysis into how E-commerce has revolutionized and continues to revolutionize business and society in China.
Qiongwei Ye and Baojun Ma
Internet + and Electronic Business in China is a comprehensive resource that provides insight and analysis into E-commerce in China and how it has revolutionized and continues to…
Abstract
Internet + and Electronic Business in China is a comprehensive resource that provides insight and analysis into E-commerce in China and how it has revolutionized and continues to revolutionize business and society. Split into four distinct sections, the book first lays out the theoretical foundations and fundamental concepts of E-Business before moving on to look at internet+ innovation models and their applications in different industries such as agriculture, finance and commerce. The book then provides a comprehensive analysis of E-business platforms and their applications in China before finishing with four comprehensive case studies of major E-business projects, providing readers with successful examples of implementing E-Business entrepreneurship projects.
Internet + and Electronic Business in China is a comprehensive resource that provides insights and analysis into how E-commerce has revolutionized and continues to revolutionize business and society in China.
Qiongwei Ye and Baojun Ma
Internet + and Electronic Business in China is a comprehensive resource that provides insight and analysis into E-commerce in China and how it has revolutionized and continues to…
Abstract
Internet + and Electronic Business in China is a comprehensive resource that provides insight and analysis into E-commerce in China and how it has revolutionized and continues to revolutionize business and society. Split into four distinct sections, the book first lays out the theoretical foundations and fundamental concepts of E-Business before moving on to look at internet+ innovation models and their applications in different industries such as agriculture, finance and commerce. The book then provides a comprehensive analysis of E-business platforms and their applications in China before finishing with four comprehensive case studies of major E-business projects, providing readers with successful examples of implementing E-Business entrepreneurship projects.
Internet + and Electronic Business in China is a comprehensive resource that provides insights and analysis into how E-commerce has revolutionized and continues to revolutionize business and society in China.
Qiongwei Ye and Baojun Ma
Internet + and Electronic Business in China is a comprehensive resource that provides insight and analysis into E-commerce in China and how it has revolutionized and continues to…
Abstract
Internet + and Electronic Business in China is a comprehensive resource that provides insight and analysis into E-commerce in China and how it has revolutionized and continues to revolutionize business and society. Split into four distinct sections, the book first lays out the theoretical foundations and fundamental concepts of E-Business before moving on to look at internet+ innovation models and their applications in different industries such as agriculture, finance and commerce. The book then provides a comprehensive analysis of E-business platforms and their applications in China before finishing with four comprehensive case studies of major E-business projects, providing readers with successful examples of implementing E-Business entrepreneurship projects.
Internet + and Electronic Business in China is a comprehensive resource that provides insights and analysis into how E-commerce has revolutionized and continues to revolutionize business and society in China.
BaoJun Dong, Wei Liu, Fei Wu, JiaQi Zhu, Banthukul Wongpat, Yonggang Zhao, Yueming Fan and TianYi Zhang
The salinity of the oilfield produced water has a significant effect on steel corrosion. The purpose of this paper is to study the influence of salinity on corrosion behavior of…
Abstract
Purpose
The salinity of the oilfield produced water has a significant effect on steel corrosion. The purpose of this paper is to study the influence of salinity on corrosion behavior of X60 steel and it also provides basic for material selection of gas wells with high salinity.
Design/methodology/approach
The weight loss experiment was carried out on steel with high temperature and high pressure autoclave. The surface morphology and composition of corrosion scales were studied by means of scanning electron microscopy, energy dispersive spectroscopy and X-ray diffractometry.
Findings
The results show that as salinity increases, the corrosion rate of X60 steel will gradually experience a rapid decline stage and then a slow decline stage. X60 steel is mainly exhibiting uniform corrosion in the first rapid decline stage and pitting corrosion in the second slow decline stage. The increase in salinity reduces gas solubility, which, in turn, changes the morphology and density of the corrosion scales of X60 steel. At low salinity, loose iron oxides generated on the surface of the steel, which poorly protects the substrate. At high salinity, surface of the steel gradually forms protective films. Chloride ions in the saline solution mainly affect the structure of the corrosion scales and initiate pitting corrosion. The increased chloride ions lead to more pitting pits on the surface of steel. The recrystallization of FeCO3 in pitting pits causes the corrosion scales to bulge.
Originality/value
The investigation determined the critical concentration of pitting corrosion and uniform corrosion of X60 steel, and the new corrosion mechanism model was presented.
Details