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This study aims to develop an inclusive, multidisciplinary, flexible and organizationally adaptable safety risk management framework, including diversity management, that will be implemented to ensure safety is and remains at the desired level. If the number of incidents and potential incidents that could lead to accidents and their impact rates are to be reduced operationally and administratively, aviation safety risks and sources of risk must be better understood, sources of risk identified, and the safety risk management framework designed in an organization-specific and organization-wide sustainable way. At this point, it is necessary to draw the conceptual framework well and to define the boundaries of the concepts well. In this study, a framework model that can be adapted to the organization is proposed to optimize the management of risks and provide both efficient and effective resource allocation and organizational structure design in its operations and management functions.

The qualitative research method – triple techniques – was deemed appropriate for this study, which aims to identify, examine, interpret and develop the situations of safety management models. In this context, document analysis, business process modeling technique and Delphi techniques from qualitative research methods were used via integration as the methodology of this research.

To manage dynamic civil aviation management activities and business processes effectively and efficiently, the risk management process is the building block of the “Proposed Process Model” that supports the decision-making processes of aviation organizations and managers. This “Framework Conceptual Model” building block also helps build capacity and resilience by enabling continuous development, organizational learning, and flexible structuring.

This research is limited to air transportation and aviation safety management issues. This research is limited specifically to a safety-based risk management framework for the aviation industry. This research may have social implications as source saving, optimum resource use and capacity building will make a contribution to society and add value besides operational and practical implementation.

This research may contribute to more safe operations and functions in the aviation industry.

Management and academia may gain considerable support from this research to manage their safety risks via a corporate-tailored risk management framework, both improving resilience and developing corporate capacity. With this model presented, decision-makers will have a guiding structure that can optimally manage the main risk types that may be encountered in the safety risk in the fields of suppliers, manufacturers, demand changes, logistics, information management, environmental, legal and regulatory. Existing studies in the literature are generally in the form of algorithms and cannot be used as a decision-making support tool. This model aims to fill the gap in the literature. In addition, added value may be created by applying this model to optimum management safety risks in the real aviation industry and its related sectors.

Aviation has multi-cultural business environment in all aspects as operational and management. Managing aviation requires high awareness on human factor risk which includes organizational behavior-related topics. The greatest risk to an enterprise’s ability to achieve its strategic goals and objectives is the human factor. Both organizational behavior and corporate culture behavior with social psychology are the most vital aspects of management and strategy in terms of human resources. Related risks, including organizational behavior and culture, have the potential to directly impact on both business performance and corporate sustainability. Therefore, in this paper, the most prominent risks were determined in accordance with social psychology, and after identification of human factor-based risks, these have prioritized and prepared risk mapping with fresh approach. For this reason, this study aims to develop risk mapping model for human factors that takes into account interrelations among risk factors three dimensional based new approach. This approach includes both identification of human factor based risks, prioritization them and setting risk mapping according to corporate based qualifications via tailoring risk list. Developed risk map in this paper will help to manage corporate risks to achieve improved performance and sustainability.

This new organizational behavior- and culture-focused risk mapping model developed in this study has the potential to make significant contribution to the management of the human factor for modern management and strategy. In enterprise risk management system, risk mapping is both strong and effective strategic methodology to manage ergonomics issue with strategic approach. Human factor is both determinative and also strategic element to both continuity and performance of business operations with safely and sound. In view of management and strategy, vitally, the human factor determines the outcome in both every business and every decision-making.

It is assumed that, if managers manage human risk you may get advantages to achieving corporate strategies in timely manner. Aviation is sensitive sector for its ingredients: airports, airlines, air traffic management, aircraft maintenance, pilotage and ground handling. Aim of this paper is to present risk management approach to optimize human performance while minimizing both failures and errors by aircraft maintenance technician (AMT). This model may apply all human factors in other departments of aviation such as pilots and traffic controllers. AMT is key component of aircraft maintenance. Thus, errors made by AMTs will cause aircraft accidents or incidents or near miss incidents. In this study, new taxonomy model for human risk factors in aircraft maintenance organizations has been designed, and also new qualitative risk assessment as three dimensions is carried out by considering the factors affecting the AMT’s error obtained from extensive literature review and expert opinions in the field of aviation. Human error risks are first categorized into two main groups and sub three groups and then prioritized using the risk matrix via triple dimension as probability, severity and interrelations ratio between risks.

Risk mapping is established to decide which risk management option they will apply for managers when they will look at this map. Managers may use risk map to both identify their managerial priorities and share sources to managing risks, and make decisions on risk handling options. This new model may be a useful new tool to manage ergonomic human factor-based risks in developing strategy in aviation business management. In addition, this paper will contribute to department of management and strategy and related literature.

This study has originality via new modeling of risk matrix. In this study, dimension of risk analysis has been improved as three dimensions. This study has new approach and new assessment of risk with likelihood (probability), impact (severity) and interrelations ratio. This new model may be a useful new tool to both assess and prioritize mapping of ergonomic-based risks in business management. In addition, this research will contribute to aviation management and strategy literature and also enterprise risk management literature.

In this study, research problem has been designed as a fleet-based optimization problem. This paper aims to present fleet modelling with risk taxonomy. Fleet modelling has been assumed as strategic multi-criteria decision-making problem to capacity building. Capacity building risk management is an essential element within the scope of its strategy to ensure sustainable corporate performance. Optimization is a fundamental target in aviation business’ strategy and management since the manager make decisions in their multi-interrelated criteria environment. Also, aviation is a highly regulated sector, and its operational and business procedures have certain limits by both national and international authorities. For this reason, companies implement risk management for strategic optimization while performing operations in compliance with the legislation. Risk management with capacity building and resource dependency perspective applied for strategic optimization aims to capture opportunities and result in threats with minimum accidents and incidents.

The taxonomy and analytical hierarchy process (AHP) have been identified as methodologies in this research. The type of training in the high organizational performance of an approved training organization, strategy, resources and allocations with the corporate objectives, the amount and qualifications of the flight crew, their professionalism, maintenance team and licenses, hangar conditions and capacity, authority requirements and limits, region conditions, altitude and meteorology, student profile, together with a multi-criteria decision are to be considered. For each criterion, there are resources and thus resource dependence. In this study, the analytical network process method was used. In the construction of new taxonomy, specific criteria have been considered, and the analysis has been accomplished as multi-criteria decision-making problem because of the relationship and interaction between them. A number of professionals with high knowledge of the pilots and manager from Air Traffic Organization participated in the study.

The fleet modelling is both strategic and operational decision issue for training organizations. In this issue, there is a vital problem as which aircrafts should include fleet? Main criteria and sub-criteria are analyzed by AHP method and sorted according to their priorities and the fleet qualifications consisting of the most suitable aircraft/aircraft are presented. The finding and suggestions will contribute to establish sustainable organization in based on capacity building and resource dependency for managers. While analyzing main criteria, the important criteria which were found were strategic and then operational. After ordering main criteria, sub-criteria were analyzed and were multiplicated with their items. According to study findings, aircraft suitability for training model is the most important item. It follows respectively aircraft maintenance sustainability, cost of aircraft supply and faculty budget adequacy. However, operation characteristics of the square that is less important item was found. It was seen that the strategies used to manage dependencies used the bridge strategy. The results we obtained with the interviews with pilot managers are very significant in terms of resource dependence on the subject of fleet optimization. While first criterion is operational, it continues with strategic and financial criteria. After interviews with pilot managers, it was figured out that maintenance is also very important criteria. For managing this dependency, university has acquisitions, which is one of the strategy to manage dependency, rather than outsourcing. For this reason, maintenance criterion has lower importance than others. When thinking of other criteria, strategic and financial criteria have played an important role. University has tried to decrease dependency and increase sustainability.

Aircraft selection is a strategic decision of fleet modelling in both aviation business and also training organizations via influencing their corporate performance, operational performance, capacity building and their sustainability. There are some factors that limit the criteria, as research problem has been developed for approved training organizations not airlines. For this reason, our research is limited with fleet of training organizations. Our findings and suggestions may be useful for flight schools to managing their resource dependency and also to their capacity building. In this research, new taxonomy has been developed depending on training organizations’ qualifications. Airlines may improve this taxonomy to use in their decision-making process.

The fleets, which were established considering the taxonomy in this study, will be able to manage the risk of resource dependency more successfully. Pilot candidates will be able to provide a more ergonomic and higher quality education. This research and its findings will contribute to the development of organizations’ accurate and timely decision-making skills. Resource dependency may threat organizational sustainability in our research, New taxonomy and our holistic approach will support organizational efforts to achieve sustainable strategies.

New taxonomy to modelling fleet that has been developed in this research may provide contribution to approved training organizations for both managing resource dependency-based risks and to capacity building-related decision-making process. This research may serve organizations as strategic decision-making tool. And also this kind of study may contribute to improve sustainability of organizations and serve more good fleet for their pilot candidates. For these reasons, this research may create social implications, as both resource using and capacity building will make contribution for society and add value.

This research presents new risk taxonomy and criteria. Also new taxonomy and its criteria are analysed with AHP. It is thought that this research shows risk management-based approach for fleet modelling creates benefits for approved training organizations to using their limited sources effectively and efficiently. The article includes risk management and capacity building-related approach to decision-making. also, this research presents modeling which will contribute to the management field besides literature. In developing taxonomy process, the analysis has been conducted, based on expert opinions and referred to for these pairwise comparisons. Airlines managers and risk managers may examine their fleet modelling according to our taxonomy which is based on risk management.

Research carried out within the scope of the present new emerging optimum market to Greek regional airlines. This study (based on interconnected flight network) aims to provide an optimal alternative for flights to be carried out by small Greek airlines to Eskisehir Airport in Turkey. The airlines seek to sustainable demand base to improve themselves in a profitable way.

In this study, the analytical network process method was used. In the construction of network models, specific criteria have been considered, and the analysis has been accomplished as multi-criteria decision-making problem because of the relationship and interaction between them. A number of professionals with high knowledge of the Greek and Turkish aviation market were participated in the study.

Both Greek and Turkish experts think that the scenarios should include more airports (multi leg flights) to benefit from the increased traffic from all these destinations. Although, the model showed that more sustainable and effective routes are the simplest ones (single leg flights). Thus, the experts suggested the following five routes: Athens (ATH)-Antalya (AYT)-Eskisehir (AOE)-ATH; Heraklion (HER)-AOE-ATH; ATH-Istanbul (IST)-AOE-Thessaloniki (SKG); ATH-AOE-Cologne (CGN)-ATH and ATH-AOE-Izmir (ADB)-CGN-ATH. In addition, the experts pointed out the routes Eskisehir (AOE)-Brussel (BRU) and AOE-Cologne (CGN), as the passenger demand for them is high. These are considerable suggestions and should be examined by airlines’ managers, while aviation authorities should take these under consideration.

There are some factors that limit the potential extension of the small Greek regional airlines to Eskisehir airport. Istanbul’s Atatürk International Airport is the most used airport for international connected flight in Turkey, and the most airlines prefer this as a destination airport, although it has slots limitations and intense traffic. According to a previous project, sustainable flight network may include Istanbul and Izmir. Also, the bilateral agreement between Greece and Turkey according to Memorandum of Understanding between the Aeronautical Authorities of the Republic of Turkey and Hellenic Republic consists the main limitation of the traffic increase.

Connected flight network model suggestions developed in this research may provide contribution to airlines’ research and development activities. Also this kind of studies may contribute to the increase of the passengers’ traffic between the two countries with mutual benefits.

Based on the current study, with determined the grid network flights, new flights can be scheduled that are offering significant benefits. Also passengers will have the ability to travel to an attractive destination. In particular, the study may positively contribute to the further development of AOE and to the region around the city. On the other side, the Greek regional airlines can find an important market. Anadolu University’s entrepreneurship ability will be improved and also AOE’s business will be increased. This study will enforce the stronger links between both Greek [Hellenic (Greek) Civil Aviation Authority] and Turkish (General Directorate of Civil Aviation) aviation authorities. In addition, this study may contribute to the improvement of the economic relations between Greece and Turkey with mutual benefits.

It is thought that this research shows Greek and Turkish airports feasibility to cooperate providing benefits to passengers, airlines and the countries’ economies. The study includes current social, economic and cultural dynamics of the countries making significant contribution to academic literature. The capacity and demand analysis is useful for the management of the specific Greek carriers. Expert opinions are consulted over the course of taking strategic decisions. The analysis has been conducted, based on expert opinions and referred to for these pairwise comparisons. Airlines and airport managers based on the suggested methodology may examine potential flights, although more numerical data are necessary.

Main issue in management and strategy is corporate performance. Managers seek effective and strategic way to improve their performance. Authorization, which includes reputational and strategic indicators, is one of these ways. The applying authorization and using this authorization are decision-making process for managers. These processes have potential to make considerable effect on corporate performance. As a considerable result of this research that need of resource dependency type certified aircraft technicians in Anadolu University are decreased owing to this research and, also the purpose of this study is that technicians have got opportunity to creating own human resource in view of both sustainability, and competition in training field.

In this study, both specified and organizational-tailored flowchart as the problem solving techniques in decision-making process of maintenance training organization have been developed, compiled after taking the opinions of experts, for the effective implementation of type rating training, following approval, that cover the types of fleet at Anadolu University. This flowchart may guide to the relevant aircraft maintenance training organizations in their type trainings implementation process.

Human factor is both vital and necessary element to achieve high corporate performance. By following the flow chart, the implementation process is shortened by eliminating the difficulties in complying with the depth and complexity of the required regulation.

The development of the necessary skills and competencies of the workforce is one of the critical points for the creation, preservation and improvement of corporate value. This research has been carried out with the aim of effective utilization of institutional resources, development of personnel and hence corporate value creation. Anadolu University, which is aware of the importance of core competence, is trying to make it one of its strengths institutionally. The Anadolu University Faculty of Aeronautics and Astronautics, as an organization that has completed the necessary steps to become authorized to give type rating training, may guide other aviation organizations using the organization-specified tailored flow chart developed with the help of expert opinion.

Each decision-making involves risk; therefore, risk is a strategic element in management and organization. In terms of risk management, the transformation process in organizations should be aimed at optimizing and improving the most important performance criteria such as cost, quality, flexibility and speed, rather than just as required by legislation. Transformation process has sustainability risks for organizations. ATO transformation process should be well designed. Process also should include clear steps to implement them. Sound and well-designed process will be useful for organizational performance and quality management. The management of the risks of conversion processes is vital for the continuation of operations without interruption. In aviation universities’ approved training organizations (ATOs), each system must be handled and processed separately. Transformation plans should be prepared considering the risks of each system. The purpose of this study is to develop process flowcharts of all systems in sustainable ATO transformation process from risk management perspective.

Flowchart method is useful to identify process risks in organizational system transformation. Flowcharts simplify communication and provide effective analysis of the process. Flowchart enables designing plan which is suitable for aimed results. Flowcharts method provides efficient coding and system analysis and program development phase also serves as a guide while debugging errors. In this study, flowcharts including all stages have been developed for transition to an ATO authorization. With these flowcharts, all elements of the process and the risks, threats and opportunities that may be faced can be proactively identified together. Thus, improvements will be possible to achieve the corporate objectives of the transformation and reorganization process and increase the corporate performance with optimum resource usage.

Flowcharts may contribute to the reorganization and transformation of processes in all aviation academies. In this sense, it provides infrastructure for future studies. New studies can be carried out for the reorganization of all departments in aviation. It is believed that this research will contribute to the aviation management literature. Flowchart is also called as process flowchart or process flow diagram. Flowchart is effective methodology to manage transformation process risk. Owing to clarify each step in transformation process, risks may be managed with timely decision-making by managers. In this research, five fundamental flowcharts have been developed in ATO system. These include all processes in transformation as preparation of manuals, new authority application, competent authority inspections, corrective and preventive actions, revalidation and fees in transformation process and its parts. Presented flowcharts may be useful to identify and manage process risk in initial phase as consent with proactive management style.

This research presents designed flowcharts for ATO transformation risk management process. This research may extend at other departments in aviation universities such as air traffic control, maintenance and management.

As a methodology, flowcharts can be considered as schematic algorithms. The flowchart is a detailed representation of the process to carry out a specific task. In this research, flowcharts have been developed for transformation process stages at ATO authorization. These flowcharts are useful for proactive identification of process elements and their risks – threats and opportunities. Thus, improvements will be possible to achieve the corporate objectives of the transformation and reorganization process and increase the corporate performance with optimum resource usage. Flowcharts may contribute to the reorganization and transformation of processes in all aviation academies. In this sense, it provides infrastructure for future studies. New studies can be carried out for the reorganization of all departments in aviation. It is believed that this research will contribute to the management and strategy literature with engineering.

ATO transformation process risk management has not been studied much in literature. The operational manuals of ATO's management and strategy planning prepare according to both legal regulations and handbooks of aviation authorities which obliged for ATO. It is anticipated that this original study may be useful for determining the risks of transformation processes of flight training departments of civil aviation universities and for good process design. Flowcharts may contribute to the reorganization and transformation of processes in all aviation academies. In this sense, this study provides infrastructure for future studies. New studies can be carried out for the reorganization of all departments in aviation. It is believed that this research will contribute to the aviation management literature. Flowchart is also called as process flowchart or process flow diagram. Flowchart is effective methodology to manage transformation process risk. Owing to clarify each step in transformation process, risks may be managed with timely decision-making by managers. The aviation universities operate with authorization. This research may contribute to their process management and strategy to complete their transformation and transition via risk management. Developed flowcharts present all necessary steps to become authorized as an ATO. This research may serve as a kind of framework guide for other aviation organizations to be used in their transformation/transition process.

Airline business management is set on airworthy strategy. Airline sustainability depends upon corporate-based airworthy strategy as airworthiness is the base to any airline business management and strategy. An airline can ensize its corporate sustainability if it has airworthiness strategy and risk management. The main condition to survive in the airline business is to maintain airworthiness with the fleet, maintenance and corporate-risk management. Aircraft maintenance technician (AMT) has a dual role in aircraft maintenance system as the source of failure in maintenance process via his volatility and unmanageable qualifications and secondly source of manager of maintain airworthiness of the aircrafts in airline. Situational awareness of managers about both limitations and qualifications of human factors is vital determinant to the decision-making process in aviation. Although continuously improving in related literature, one of the biggest weaknesses of the current methods of AMT error or performance is that the ability to model the reciprocal effects of the factors affecting the fault is limited. For this reason, this study aims to develop an analytic network process (ANP) model that takes into account the effects of mutual dependences among factors.

Firstly, with the help of experts and extensive literature, 67 factors that contributed to AMT error are identified and grouped. Then, the factors identified as eligible criteria and sub-criteria that contributed to the AMT errors are determined. In this study, the weights of identified criteria that have influence on AMT error try to determine by using ANP method. ANP is the common method to solve multi-criteria decision-making problems and is used to calculate priorities of factors. Criteria determined in this study are classified into three main clusters: “individual-related criteria”, “working environment-related criteria” and “organisational-related criteria”. These main clusters include 15 sub criteria such as communication, documentation (quality/updating/availability) and peer pressure.

The result of this study shows that time pressure, organisational culture, safety culture and supervision are the most important criteria that contributed to AMT error. Their weights are 0.207, 0.172, 0.102 and 0.094, respectively.

There are many difficulties and limitations in measuring the factors that have an influence on AMT errors. For this reason, the weights of criteria and sub-criteria necessary are determined using ANP, and in this manner, it is possible to make better decisions in this process as ANP is a multi-criteria decision-making technique that considers qualitative factors in decision-making problems. The factors’ taxonomy determined as a result of the expert opinions and the extensive literature and the ANP model developed taking into account the dependencies between the factors will contribute to the literature.

This research has the potential to contribute to the understanding of the sustainable ground handling operations framework. Ramp operations as the main system of ground handling include critical services for aircraft/airlines. The purpose of this study is to identify the risk factors in ramp operations for all related stakeholders’ awareness to enhance flight safety. Classifying risk factors, the four main performance fields under risk taxonomy is determined. Thus, managers may allocate resources effectively to handle related threats for corporate sustainability.

New taxonomy with human performance value indicators, which sources from the environment is developed. New developed taxonomy is entitled as “environmental value approach,” which represents environmental value-based approach. The developed new risk factors taxonomy is divided into groups such as ramp personnel, organizational, sustainability-based risk factors: triple view and ergonomics obtained from an extensive literature review and experts’ opinions in the field of human performance.

The findings of this research show that managers need a risk management-oriented approach to manage the human factor affecting performance and sustainability. The newly developed taxonomy offers not only identifying the sources of unsafe operational risk factors but also using as a decision-support tool to manage risks for achieving their sustainability goals. When managerial decisions are made according to risk taxonomy and managing these risks, then corporate performance and individual performance may improve.

The new taxonomy presents the performance-based management of the human factor with a holistic and systematic risk management-based approach. There is no risk taxonomy study designed considering ramp operations and sustainability-based human factor performance.

Training management has critical in developing of civil aviation sector in Turkey. It requires using serious corporate sources for this reason is directly topic of aviation management and strategy.it is also about process management. According to this view, this paper aims to become a guidance to management training for maintenance or training organisations in the aviation sector wishing to obtain the authorisation, given national civil aviation authority (Directorate General of Civil Aviation), of providing type rating trainings that cover the types of aeroplanes including Beech 90 Series, Socata TB Series and Cessna/Reims-Cessna 172/F172 Series.

Aviation training organisations must be managed according to aviation law and regulations. It includes several approval processes about training content. Managers must be organising their resources, and they should get well timely decision made in optimum time. In this study, a flowchart, that is the procedure to follow in accordance with the related aviation regulations, has been developed while taking the opinion of experts and using experience gained from the approval process for the type trainings. This flowchart may gain time to managers in their approval process. It may use as guidance to create optimum flow in their process management.

The purpose of flowchart developed is to shorten the authorisation processes of the relative institutions by eliminating the challenges caused by the excess and complexity of national or international regulations related to the of authorisation of aircraft type rating training.

It is important to gain authority. But more important is to manage the authority as sustainable way in aviation training. Loosing authority in specific field may effect on both corporate reputation and doing aviation business. Anadolu University manages related risk via scientific project during using their authorisation. The results developed as a result of the expert opinions and the experience gained during the aircraft type training authorisation process will contribute to the literature. When considered from this point of view, it is expected for this study to fill an important gap in the literature. It is highly important for the aviation sector in terms of evaluating and interpreting academically such a process for practice, and also raising awareness or providing awareness for similar practices. It may also useful for process management.