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In this chapter, we consider the model of call center incoming call forecasting and staffing-level optimization. We first present the structure of the model and how an agent-based modeling technique could enrich the decision rule and the model. A matrix layout is introduced to present the model so that it can be understood in an efficient way from the perspective of a programmer. The agent-based queuing model will be used in forecasting. We then utilize the bisection method and stepwise method to optimize the staff level to satisfy a target range service-level criteria. Call center management could use the model in practice for their management forecasting and optimization decision-making process in terms of how many agents they need to achieve the target business efficiency goal.

This study combines different perspectives on herding, viewing it as a social network heuristic in comparison to other heuristics. The purpose is to use the heuristic view of herding as found in early literature and test it on grounds of efficiency and payoff, in essence, combining the heuristic and rational agent view of herding. The simulated double auction setting includes agents embedded in a social network, allowing for an examination of herding alongside rational behaviour and imperfect signals.

In each round of the simulation, levels of homophily, density and fractions of types of agents is set and agents are allowed to follow their respective heuristics under those conditions. Characteristics of the social network, such as the size, levels of different homophilies, density and fractions of different types of agents are varied randomly to gauge their effect on the performance of herders vis-à-vis others and the overall market efficiency through simulation based approach. The data used for the study has been developed in Python and linear models are estimated using R.

Herding decreases total surplus in private value double auctions, but herders are not worse off than other agents and perform equally in common value auctions. Further, herders and random offerers reduce payoffs of other agents as well, and herding effects the surplus per transaction and not the quantum.

This study explores herding as a strategic behaviour coexisting with rationality and other strategies in specific circumstances. It presents intriguing findings on the impact of herding on individual outcomes and market efficiency, raising new avenues for future research. Implication to research includes a dent on the “sieve” argument of markets rooting out irrationality and from it, a policy implication that follows is the need for corrective measures as markets cannot self-correct this, given herders do not perform worse than others.

The study links the phenomenon of herding to the dynamics of social networks and heuristic-based learning mechanisms that sets apart this research from the majority of existing literature, which predominantly conceptualizes herding as an outcome derived from a perfect Bayesian Equilibrium and a rational learning process.

Information was obtained in interviews with Richard Nagel in Winter/Spring 2022. This information was supplemented by material from secondary sources. The only information that was disguised were the real names for Bob Crater, Tim Landy, Jane Tolley and Mary Nagel.

The case was classroom tested in Summer 2022. The responses from students helped to shape the writing of the case.

Richard Nagel, the owner of the RE/MAX Elite real estate agency in Monmouth Beach, New Jersey, has just learned that one of his agents, Tim Landy, quit and left the industry. Tim was a young real estate agent and Richard had spent considerable time training him. Tim was motivated and he worked hard to prospect for business, but he showed that he was experiencing difficulty closing on his sales. Richard decided to recommend that Tim work with another agent, Bob Crater, as Bob was an experienced salesman but was not doing the up-front prospecting that Tim was doing. Richard suggested two different strategies to the two agents – a pairing up arrangement and peer-to-peer learning. The outcome that Richard envisioned was that both of the struggling salesmen would benefit from either of these strategies, but Bob refused to collaborate.

Tim’s quitting was characteristic of an ongoing problem with employee retention that Richard had been experiencing as a manager in recent years. This problem caused Richard to think about how he recruited his real estate agents, how he developed them through coaching and how he motivated them so that they would stay happy in their job and not leave. He recognized the importance of thoroughly examining his retention strategy within the next 12 months so that he could better manage the problem and strengthen the productivity of his real estate agency.

The case is intended for an undergraduate course in human resources management, as it deals directly with recruiting, coaching and retaining employees.

We attempt to construct a grey three-way conflict analysis model with constraints to deal with correlated conflict problems with uncertain information.

In order to address these correlated conflict problems with uncertain information, considering the interactive influence and mutual restraints among agents and portraying their attitudes toward the conflict issues, we utilize grey numbers and three-way decisions to propose a grey three-way conflict analysis model with constraints. Firstly, based on the collected information, we introduced grey theory, calculated the degree of conflict between agents and then analyzed the conflict alliance based on the three-way decision theory. Finally, we designed a feedback mechanism to identify key agents and key conflict issues. A case verifies the effectiveness and practicability of the proposed model.

The results show that the proposed model can portray their attitudes toward conflict issues and effectively extract conflict-related information.

By employing this approach, we can provide the answers to Deja’s fundamental questions regarding Pawlak’s conflict analysis: “what are the underlying causes of conflict?” and “how can a viable consensus strategy be identified?”

The purpose of this paper is to create a platform framework based on agent for virtual enterprise (VE) with the characteristic of supply chain by adopting multi‐agent technology.

According to the system hierarchy theory and the features of VE with the characteristic of supply chain, the conception and organization structure of supply chain‐oriented VE are proposed. Combined with characters of multi‐agent, a platform framework based on agent for VE with the characteristic of supply chain is created. Aiming at complexity of net node of running platform framework, two‐layer architecture mode, which are information alternation layer and basic function layer inside net node based on agent, are designed. The modes are proved to be reasonable in the management of the system and networks resources.

The theory base of realization of the VE based on agent with the characteristic of supply chain is found.

The reasonable basic function design of various agents are main limitations.

The paper presents a very useful tool for the operation and management of VE.

A new approach and scheme for VE with the characteristic of supply chain is presented. This paper is aimed at researchers and engineers.

First this paper introduces the concepts of virtual manufacturing system (VMS). The host enterprise and the multiple numbers of supply and distribution enterprises that make up a VMS, and the hierarchical and horizontal relationship that exists between these enterprises are explained. The steps involved in formation and operation of a VMS are then analyzed in detail. Second, we present a three view based methodological approach to make a multi‐agent model of VMS. Finally, with the help of a testing prototype, we show how to develop an autonomous Internet based data collection system for operation of VMS in accordance with the proposed methodological approach.

This article describes the use of intelligent agents to filter and categorise information and concludes with case studies of select Verity partners who have built unique applications using Verity agent technology.

The mythological ‘Daily Me’. At the recent NetMedia 97 conference at City University I watched a presentation by Steve Yelvington, Editor of the Star Tribune Online in Minneapolis. He was describing the development of an intelligent agent system called MOM (My Own Matrix) that the Star Tribune is developing to serve the needs of its readers.

Fairly rapid environmental changes call for continuous surveillance and on‐line decision making. There are two main areas where IT technologies can be valuable. In this paper we present a multi‐agent system for monitoring and assessing air‐quality attributes, which uses data coming from a meteorological station. A community of software agents is assigned to monitor and validate measurements coming from several sensors, to assess air‐quality, and, finally, to fire alarms to appropriate recipients, when needed. Data mining techniques have been used for adding data‐driven, customized intelligence into agents. The architecture of the developed system, its domain ontology, and typical agent interactions are presented. Finally, the deployment of a real‐world test case is demonstrated.