What should the travel industry do as the world becomes more of an office?
Worldwide Hospitality and Tourism Themes
ISSN: 1755-4217
Article publication date: 10 May 2024
Issue publication date: 14 June 2024
Abstract
Purpose
This study aims to guide travel agencies to adapt their services to the expectations of digital nomads and to create new packages.
Design/methodology/approach
This study, which is undertaken with the social constructivism approach, is designed as a case study. Secondary data on Remote Year as the case, experiences were obtained within the Trustpilot application. Four hundred and eighty-seven useable comments made between 2016, the year of its establishment, and 2024 were accepted as documents. These data were supported by interviews.
Findings
The findings of the study basically identify that the services provided by RY provide physical, social and psychological support to the digital nomad and are therefore preferred.
Originality/value
This study attempts to address the lack of supply-side studies in the digital nomadism literature. The concept of NomadEase was introduced to the literature and the need for entrepreneurs to manage physical, social and psychological resources together and in harmony was emphasized.
Keywords
Citation
Sökmen, S. and Çapa, A.B. (2024), "What should the travel industry do as the world becomes more of an office?", Worldwide Hospitality and Tourism Themes, Vol. 16 No. 3, pp. 345-354. https://doi.org/10.1108/WHATT-03-2024-0048
Publisher
:Emerald Publishing Limited
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