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Book part
Publication date: 24 September 2010

Lauren M. Fryc

Numerous travel websites have become popular in the past decade. Some destination websites allow travelers to book flights, hotels, restaurant visits, and tours. They also provide…

Abstract

Numerous travel websites have become popular in the past decade. Some destination websites allow travelers to book flights, hotels, restaurant visits, and tours. They also provide a great way for other tourists to leave feedback on the visits they had to specific travel destinations and provide other customers with reliable accounts. In this case, the theory proposes that unique offerings on a website have a greater affect on getting website visitors who are potential tourists to actually visit the website's destination. The findings show that interactive tourism websites that keep up with current technology will translate into attracting the most visitors to that specific city location. This study is unique and valuable as the analysis of the three tourism websites indicates the uniqueness of each of the three specific cities located on the Mediterranean Sea: Valencia, Marseille, and Genoa. This study provides a detailed analysis of each of the three cities’ travel websites and ranks each of the websites to evaluate which is the most reliable and most appealing to today's busy travelers. Valencia's tourism website earns “Best” of the three tourism destination websites. Marseille and Genoa's website do not offer the same caliber of information and lack the detail of Valencia's website. Valencia's website is easy to use, has the most up-to-date technology sources, and is physically the most appealing.

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Tourism-Marketing Performance Metrics and Usefulness Auditing of Destination Websites
Type: Book
ISBN: 978-1-84950-901-5

Book part
Publication date: 24 September 2010

Kathleen J. Duggan and Jill Lang

Through the use of website usability literature and tourism website analysis and experience, this theory proposes that user satisfaction on the website relates to six key drivers…

Abstract

Through the use of website usability literature and tourism website analysis and experience, this theory proposes that user satisfaction on the website relates to six key drivers. The six drivers are crucial offerings of a tourism website and without successfully applying them the website may fail to meet the requirements of the end user. The six drivers for high website usability include tourist details, site appearance/usability, deals/promotions, segment marketing, foreign focus, and use of social media. This chapter puts the theory to action during an analysis of three northeastern states’ tourism websites. This study analyzes the tourism websites of New York, Massachusetts, and Maine using the six key drivers. The analysis demonstrates areas of strength and development for each state and directly ties back to the six drivers of user satisfaction for tourism websites.

Details

Tourism-Marketing Performance Metrics and Usefulness Auditing of Destination Websites
Type: Book
ISBN: 978-1-84950-901-5

Book part
Publication date: 10 November 2011

Maria Knoerr and Carol M. Megehee

The ability travelers have to learn about the destination, explore and visualize activities and events, and book accommodations through the destinations' websites likely affects…

Abstract

The ability travelers have to learn about the destination, explore and visualize activities and events, and book accommodations through the destinations' websites likely affects tourism visit behavior. Information availability, utility, and value of information on websites are the essential factors in the process of planning a vacation. This study compares the websites of America's three largest tourist destination states: California (visitcalifornia.com), Florida (visitflorida.com), and New York (iloveny.com). The study compares the three destination websites' quality, quantity, and utility through an evaluation rubric comprised of 22 attributes. One hypothesis that the study examines is that destination websites are assessable in order of good, better, best. The findings indicate that California provides the most useful and valuable information and is easiest to use. The assessment of visitcalifornia.com as the best website is the result of applying attribute rubrics covering hotel booking, events calendars, maps, and ability to create a trip.

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Tourism Sensemaking: Strategies to Give Meaning to Experience
Type: Book
ISBN: 978-0-85724-853-4

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Book part
Publication date: 24 November 2011

Robert L. Bothmann and Kellian Clink

This chapter describes means for selecting websites and the resources needed to add them to online catalogs. Reasons are given for including websites in online catalogs such as…

Abstract

This chapter describes means for selecting websites and the resources needed to add them to online catalogs. Reasons are given for including websites in online catalogs such as timeliness and geographic specificity. A historical overview of Choice Reviews, wikis, and web-based sources of websites is given along with an overview of Minnesota state resources from the point of view of using them as collection development tools for finding web resources. Social work librarians in the state were surveyed about their websites selection processes and the authors conducted time/cost studies of cataloging of online web resources. Findings were that librarians had little time to seek out websites and relied on Choice reviews to keep abreast of new and changing sites. Sources from the library literature and logs of staff time for cataloging of websites were used to approximate the costs of providing access. Although the cost/time study applied only to one library, the methodology and findings can be applied in almost any discipline and different types and sizes of libraries. While budgetary hardships will make librarians think hard about adding free resources to their catalogs, this chapter helps to quantify the necessary resources, implications, and reasons for inclusion of free web resources in online catalogs.

Details

Librarianship in Times of Crisis
Type: Book
ISBN: 978-1-78052-391-0

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Pioneering New Perspectives in the Fashion Industry: Disruption, Diversity and Sustainable Innovation
Type: Book
ISBN: 978-1-80382-345-4

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30-Minute Website Marketing
Type: Book
ISBN: 978-1-83867-078-8

Book part
Publication date: 21 January 2022

Ismail Metin and Ahmed Yusuf Sarihan

Today, millions of exporters and importers are using hundreds of business-to-business (B2B) electronic marketplaces to buy or sell goods and services. With this reason, this study…

Abstract

Today, millions of exporters and importers are using hundreds of business-to-business (B2B) electronic marketplaces to buy or sell goods and services. With this reason, this study aims to provide the related literature sufficient information concerning the most appropriate and beneficiary criteria which should be taken into consideration in the web pages of B2B companies via applying a content analysis method. The analysis results exhibit that globally oriented websites like B2B marketplaces must contain at least two or three language options, since people from different parts of the world speak and learn different languages according to their geography; and that B2B websites which do not provide trade assurances must consider adding this feature to attract more customers. In the scope of the study, it has been found out that all the selected websites take a good care of the information they share. When visiting these companies, it is really easy to learn everything about industries and international trade relations. Some of them even share information about the effect of the COVID-19 outbreak on industries. Among all the websites analyzed in the scope of the study, only Alibaba.com meets all the criteria taken into consideration. Moreover, it would be appropriate to suggest that Turkish B2B e-marketplaces, such as Tradeatlas.com, ptttrade.com, and steelorbis.com, should have these criteria to become leading B2B e-marketplaces in the world. Finally, it can be suggested that websites should prepare specific pages for newcomers to enlighten them in the best way they can do.

Details

Industry 4.0 and Global Businesses
Type: Book
ISBN: 978-1-80117-326-1

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Applying Partial Least Squares in Tourism and Hospitality Research
Type: Book
ISBN: 978-1-78756-700-9

Book part
Publication date: 30 November 2018

Baiba Arina

The website is a digital media, a platform that represents the school through its visual and textual elements. This way, it is becoming an important channel of communication and…

Abstract

The website is a digital media, a platform that represents the school through its visual and textual elements. This way, it is becoming an important channel of communication and source of information. This chapter primarily looks at the school image as one of the aspects that the school needs to take into account in the context of the website, thinking not only about the good image, but, in particular, about the goals and values as a whole. Secondly, previous studies on the content and function of websites are analysed. In order to better explore the current practice of content creation and discover its weaknesses and potential, semi-structured in-depth interviews with Latvian school representatives, namely website content managers, were carried out.

The school website still has a lot of unrealised potential. Nonetheless, the website as a technological tool can improve both the learning process and the school image, as well as serve as an information channel in the local community. Schools, for the most part, do not control their self-image, as well as the choice of content on the website is often not strategic enough. Overall, schools focus on regularly informing the audience, but much less on the marketing and learning solutions on the website. The represented image of the schools include both the characteristics of the local community and the formal institution. Identifying audience and its desires, as well as redistributing resources, are one of the necessities for realising the website’s potential.

Details

The Future of Innovation and Technology in Education: Policies and Practices for Teaching and Learning Excellence
Type: Book
ISBN: 978-1-78756-555-5

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Book part
Publication date: 24 September 2010

Carlynn Woolsey

This chapter reports on how to assess the usefulness of official tourism websites; the study applies for information audit rubrics to assess the marketing websites for three…

Abstract

This chapter reports on how to assess the usefulness of official tourism websites; the study applies for information audit rubrics to assess the marketing websites for three cities in the state of California. The study provides tools that may be useful for designing destination websites to include information that visitors find useful. The three focal cities include Los Angeles (discoverlosangeles.com), San Diego (sandiego.org), and San Francisco (onlyinsanfrancisco.com). One of the hypotheses that the study examines is that destination websites are assessable in order of good, better, best. Findings: San Francisco provides the most useful information and is likely to be the most successful official tourism website. The assessment of San Francisco as the best website is the outcome of applying macro and micro rubrics covering: general and practical information, ability to book a vacation, digital and print materials, use of media components, and partnerships.

Details

Tourism-Marketing Performance Metrics and Usefulness Auditing of Destination Websites
Type: Book
ISBN: 978-1-84950-901-5

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