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Tourism and servicescape are usually figuring in the literature as mobile and seeing as a template for all guests. However, mass-customized servicescapes tend to restrict moves and acts of some groups of customers. The purpose of this research is to understand why manmade servicescapes may create barriers and how restricted customers behave. The research gap is addressed through the specific case of how visually impaired persons (VIPs) act and move in hospitality servicescapes. The study emphasizes the importance of spatial approach in service research.

By utilizing a qualitative approach the research employed go-along observation, individual and focus group interviews to elaborate more on how this thesis relates to mainstream tourism. The empirical data were collected during three years in Sweden and Kazakhstan. Fifty-six visually impaired and blind travelers were interviewed and/or observed. Research results demonstrate that hospitality servicescapes restrict acts and moves of visually impaired guests. But VIPs resist constraints by developing different tactics to get expected services.

Assistive technology has been developed to assist the visually impaired individuals in their social interactions. Specifically designed to enhance communication skills, facilitate social engagement and improve the overall quality of life, conversational assistive technologies include speech recognition APIs, text-to-speech APIs and various communication tools that are real. Enable real-time interaction. Using natural language processing (NLP) and machine learning algorithms, the technology analyzes spoken language and provides appropriate responses, offering an immersive experience through voice commands, audio feedback and vibration alerts.

These technologies have demonstrated their ability to promote self-confidence and self-reliance in visually impaired individuals during social interactions. Moreover, they promise to improve social competence and foster better relationships. In short, assistive technology in conversation stands as a promising tool that empowers the visually impaired individuals, elevating the quality of their social engagement.

The main benefit of assistive communication technology is that it will help visually impaired people overcome communication barriers in social contexts. This technology helps them communicate effectively with acquaintances, family, co-workers and even strangers in public places. By enabling smoother and more natural communication, it works to reduce feelings of isolation and increase overall quality of life.

Research findings include successful activity recognition, aligning with activities on which the VGG-16 model was trained, such as hugging, shaking hands, talking, walking, waving and more. The originality of this study lies in its approach to address the challenges faced by the visually impaired individuals in their social interactions through modern technology. Research adds to the body of knowledge in the area of assistive technologies, which contribute to the empowerment and social inclusion of the visually impaired individuals.

The purpose of this paper is to argue that government‐led social legislation inspired by Victorian ideals of paternalistic law‐making is still an appropriate way of intervening to promote citizenship and equity in the information society of the 21st century. However, to do so effectively is more complex than traditional models suggest and needs ongoing and energetic participation from the library and information services (LIS) profession to ensure good laws are put on to the statute book.

A detailed review of certain targeted aspects of the relevant legislation, put into the context of broad concepts of social reform from UK history.

That the outcomes of recent legislation in the area of intellectual property protection and disability discrimination have not been as beneficial as they could have been had the insights of the LIS profession been incorporated into the process of law‐making.

The international comparative dimension of legislation in this area could give scope for further academic research.

This paper suggests ways in which the UK library and information professionals’ association, Chartered Institute of Library and Information Professionals, can be supported in its work to improve the quality of laws relating to library services and practice in the UK.

This paper combines a number of different perspectives – historical, informational, and legal – in an attempt to give insight on some important contemporary social and political issues of particular interest to Library and Information practitioners.

The purpose of this paper is to investigate current library services for people with disabilities in Greece and their information seeking behavior and to study both libraries' and users' perspectives in this field for the first time in Greece.

Survey methodology has been used as the basic research tool by sending questionnaires both to Greek libraries and to associations for the disabled.

The paper depicts the lack of library services to the disabled and acknowledges possible barriers but also presents several, recent steps of improvement and development in Greek libraries.

Difficulty in identifying these vulnerable group of disabled users and estimating their exact figures.

This paper is useful for information professionals who seek a greater understanding of library services for people with disabilities in Greece, since there is almost no literature and research relevant to this topic. Furthermore, it shows that effective library programs for disabled users are generally lacking in Greece.

Millions of visually impaired people (VIP) in the world still face difficulties browsing the Web and accessing information. This paper aims to present a proxy service that takes advantage of the concept of context-aware to help contextualizing web pages for visually impaired users.

The VIP-aware proxy combines five components to utilize the user preferences, adapts the requested web page and reorganizes its content to best match the preferences set by the user. This new scenario will assist VIP in browsing the Web more effectively.

A preliminary evaluation of the system resulted in general user satisfaction.

The VIP-aware proxy will provide users with a clean, accessible web page, save them time when screen readers examine content related to their preferences and save them money when unnecessary content is not downloaded.

The VIP-aware proxy presented in this paper is the first of its kind targeting VIP.

This paper aims to investigate accessibility and usage of mobile smartphones by Arabic-speaking visually impaired people in Saudi Arabia.

In total, 104 participants with visual impairments were interviewed about their use of mobile phones with the following questions: What is the most commonly used mobile phone? What is the popular domain for which they use mobile phones? What are their favorite applications? What accessibility challenges do they usually face while using mobile phones? How often do they use the Internet via mobile phones and what are the reasons behind that?

This research is the first study with such magnitude to investigate smartphone usage by Arabic-speaking visually impaired people. The survey has revealed that Arabic-speaking visually impaired people utilize mobile phones in different ways and strategies. Getting assistance in performing daily tasks and navigating independently are two of the most common uses for mobile phones.

Based on the findings, the authors are going to propose some guidelines to developers to improve smartphone accessibility, application design and Internet usage to improve accessibility for visually impaired people.

The purpose of this paper is to discuss how the participatory approach should be considered and applied in research for the disabled. It aims to arouse the awareness of policymakers, professionals, researchers and the general public that disabled people must not only be considered, but also invited to participate in research actively in order to bring real benefit to disabled people.

An in‐depth case study related to policy, implementation and management quality of tactile guide paths (TGP) was carried out in Hong Kong. Participatory approach was adopted to explore how to help visually impaired people (VIP) access places independently. The methods included group discussions, direct individual interviews, field studies and intensive observations.

The quality of TGP is still unsatisfactory in policy, implementation and management aspects in that VIP still face a lot of difficulties in accessing places, in particular the places they have never gone before. Two of the major causes of poor quality of TGP are misunderstanding and neglect. VIP, as well as other disabled people, still face many difficulties arising from different sources; from the grant society policies to small objects in their daily lives.

VIP should not be considered as a group of people with ills, trouble and problems in the society. Policymakers, professionals in design and implementation and management people must recognise that they should not impose their value judgments and preferences on VIP. Instead, user participation is a good and applicable approach to assure a high quality of design.

The paper offers insights into quality assurance for user‐fit designs.