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Addressing the question, how might socio-technical systems help homeless young people to succeed broadly in employment, the purpose of this paper is to present a future vision, the U-District Job Co-op, where youth take on “mini-jobs” offered by neighborhood stakeholders.

Drawing on value sensitive design, design-based, and qualitative research methods, the Job Co-op is explicated by reporting on three linked studies.

First, based on empirical research with varied neighborhood stakeholders, barriers and possible solutions to employment for homeless young people are presented. Second, three design insights for shaping a solution space of socio-technical systems for job search are presented and used analytically to examine six existing systems. Third, findings from a co-design study in which homeless young people expressed their understandings for web-based job services explicate the vision of the Job Co-op.

This study offers a socio-technical approach, grounded in the neighborhood context, for supporting homeless young people in job search and related activities.

The studies reported in this paper demonstrate how methods for information system design can be used to generate and clarify opportunities for human benefit and for the development of socio-technical systems that account for human values.

An increasingly urbanized global population is facing multiple, inter-related and inter-connected challenges. By applying the so-called Living Lab concept, the authors open up innovation processes through online and offline collaborations between urban policymakers, non-profit organizations, citizens and other stakeholder groups. However, much of the current research being conducted on Living Labs is lacking in empirically tested methodologies for the co-creation of sustainable urban innovations in defined contexts. This research is intended to fill this gap by presenting a systemic approach to digital co-creation processes in Living Labs. The purpose of this paper is to present the first evaluation results of European Living Labs by applying the new developed digital co-creation monitoring technique.

By emphasizing the interplay between places, technology and people, the Digital Co-Creation Index (DCCI) calculation methodology provides a systemic understanding of the basic factors shaping the co-creative processes in Living Labs. DCCI has been used to evaluate such labs in four different European cities: Aukštamiestis in Vilnius, Lithuania; Alvalade in Lisbon, Portugal; Città Studi in Milano, Italy and Zuid Park in Ghent, Belgium. The empirical data for assessment and index calculation were collected by using a mixed-method approach (i.e. qualitative and quantitative analysis).

While the findings are complex and varied, the case studies in this paper share several characteristics and patterns – the attractiveness of physical spaces, opportunities for experimentation, the density and diversity of stakeholders involved and the emergence of creative communities that co-design novel initiatives. The results show that digital technologies are underused in the evaluated Living Labs.

The results are limited to a comparison of the European Living Labs in the research sample. In the absence of an index that was obtained, designed and tested in other territorial contexts, the comparative value of the outcomes of this research can be established between only four case studies. The authors anticipate that the implementation of the C3Places project and other research activities will yield even more scientific results. The findings and their implications should be discussed and tested in the broadest context possible. By focusing on creative synergy between places, technology and people, this paper presents a unified and empirically validated systemic approach to assessing digital co-creation efforts in urban planning.

Unlike previous research, this paper presents a unified and empirically based approach to assessing digital co-creation efforts in urban planning by emphasizing interplay between place, technology and people.

The overarching aim of our research is the social and environmental sustainability of cities, with a focus on ensuring the rights and needs of the children who live in them are considered in policy and planning arenas. How do we, as researchers, work ethically and effectively with children to foreground their voices and produce robust evidence to inform policies and processes which promote their wellbeing in child-friendly cities, and in line with Sustainable Development Goals? Children have the right to be heard, and their views taken seriously, in policy and planning arenas. Conducting ethical and effective child-centred research requires balancing considerations of children’s rights to genuine participation and their rights to protection at all stages of the research process. This balance requires methodological flexibility and a situated ethical approach, where researchers and participants together determine appropriate research pathways. In this chapter, the authors reflect on ethical and methodological insights gained during a decade of conducting urban-related research with children. The various projects used different methods and provided different lessons; but common to all was an understanding of the importance of relationship-building, of supportive and engaged adults, and of methods which were respectful, age/culturally appropriate and ‘fit for purpose’. These factors are crucial to ethically enable the foregrounding of children’s voices, the collection of robust data and effective dissemination of research with children.

Citizen participation in urban governance has established itself as a paradigm, promising greater democracy, empowerment, and more cost-effective public service delivery against the backdrop of increased urban conflicts. The dominant focus on the “citizen” or even “smart citizen” in the context of smart cities and urban innovation is however a relatively recent phenomenon. A growing number of initiatives seek to revamp the smart city as a human smart city. Therein, design thinking and human-centered design have become the buzzwords of choice to describe “putting people first” approaches that promise to develop solutions tailored to citizens’ needs. What was previously known as user-centered design in the context of information and communication technology (ICT) product and service development now proliferates the urban through innovation labs or civic hackathons. But what are the implications of using design thinking in a smart city context? And moreover, how to unpack human-centered design and design thinking within urban scholarship? This chapter contextualizes the phenomenon of design thinking in cities and renders implicit design thinking processes more explicit. Drawing upon ongoing research in Manchester and Amsterdam since 2014, my work-in-progress suggests that governing through design thinking results in a designing of the social rather than for the social. This trend requires historically informed political analysis and alternative ways to govern if the “right to the smart city” is not to become yet another iteration of shape-shifting neoliberal strategies.

The purpose of this study is to analyse the nexus between Crime Prevention through Urban Design and Planning (CP-UDP) and e-participation in urban planning, with the idea that a comprehensive planning approach is needed in order to have effective safe cities.

This study relies on some European case studies on CP-UDP learned by the European Cooperation in Science and Technology (EU COST) Action TU1203 and on a personal research experience focused on CPTED and its potential development in Italy – which was based on literature review and interviews with key informants.

CP-UDP, as a proactive and potentially effective crime prevention strategy plays an important role in order to implement safer cities. Information and communications technology (ICT) can provide a valuable tool to enhance participatory planning. The thesis supported in this paper is that through the widespread of e-participation in urban planning is possible to implement safer cities if a comprehensive planning approach is applied and Italy has already made its first steps forward this direction.

The smart city concept pervades contemporary urban studies, supported by European policies, according to the logic that the use of ICT could contribute to sustainable development in its various dimensions. A new-generation CP-UDP focused on e-participation may enhance safer cities.

The study aims to underscore the initiatives taken by the Gulf Cooperation Council (GCC) countries in spearheading their drive towards creating “smart” cities.

The study uses a qualitative approach by invoking documentary analysis supplemented by responses provided by 13 interviewees from public and private sector.

All the six GCC countries (Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and United Arab Emirates) are keen on building upon their infrastructure to push their “smart city” agenda which would go a long way in furthering the economic diversification objective of their region besides improving the quality of public services.

Hitherto, research has been focused on appreciating the “smart city” initiatives of developed countries; this study seeks to build upon the literature on “smart cities” by contextualizing the research setting in the developing countries. Second, the study shows that with the ongoing oil prices crisis in the GCC, the “smart city” initiatives of the countries are conceived as possible avenues of economic diversification and competitiveness.

This paper explores social resilience through the lenses of migration. It specifically studies the role of community architects in building socially resilient refugee camps which are human settlements characterized by a transient and heterogeneous community with unique vulnerabilities. These settlements are managed through exceptional governance arrangements between hegemonic and counter-hegemonic humanitarian organizations.

Empirical evidences are drawn from the Office of Displaced Designers (ODD), a design-focused creative integration organization active on Lesvos island. During one-month ethnographic research with ODD, empirical data were harvested through an extensive review of project archive materials including transcripts and audio files of interviews with project participants and collaborators conducted by ODD, architectural drawings and teaching materials, photo and video archives and administrative documents. The ethnographic research was complemented with semi-structured interviews with the founding members and former volunteers and partners of ODD; key site visits to the Moria Hotspot and the surrounding Olive Groves; as well as a desk study on European Union (EU) policies and legislative papers and legal information regarding the asylum seeker application procedure in Europe and Greece.

Reflecting on the potential and limitations of community architects in building socially resilient refugee camps, the paper concludes that in order for community architects to make long lasting improvements they must think holistically and design flexible structural solutions for the entire camp, leverage existing expertise within communities and assist other organizations through administrative, financial and design consultancy support. Community architects are also expected to take active roles in forming pro-equity governance structures and steering pro-resilient humanitarian trajectories by acting as mediators, lobbying their partners, advocating for inclusive practices and social spaces and documenting their projects to build an evidence base across practices and contexts and to strengthen their voice as a collective of community architects.

The role of community architects in building socially resilient human settlements in post-disaster place-based recovery processes has been widely discussed in the disaster scholarship. These studies have primarily emphasized permanent and in situ reconstruction efforts in disaster-affected areas. What remains limitedly discussed is the resilience-building potential of community architects in extraterritorial temporary human settlements characterized by displacement and temporality such as in refugee camps. In light of these observations, the aim of this paper is to push the boundaries of knowledge on post-crisis recovery by re-approaching the notion of social resilience from a migratory perspective and revealing the potential and limitations of community architects in fostering socially resilient refugee camps in new (national) territories.

The purpose of this paper is to propose an enhanced conceptual model for the integrated public service (IPS) functionality of the European interoperability framework (EIF). The enhanced model incorporates co-creation within the three stages of the IPS cycle. While co-creation can provide innovative routes to overcome interoperability challenges, how co-creation can be a part of the EIF has not been tackled before (Casiano Flores, et al., 2021).

A preferred Reporting Items for systematic reviews and meta-analyses scoping literature review was used to develop the model and identify decisive aspects of co-creation, service users and service providers. Next, a purposive snowball sampling of grey literature comprising primarily of official documentation produced by the European Union was then undertaken to further inform the central argument. Finally, the subsequent validation of the model and derived conclusions was undertaken both internally and externally by peers and experts.

Relationships between key sets of actors during co-creation are bi-directional. Furthermore, different sets of actors are, in turn, service providers and service users depending on the service provided and the stage in the public service cycle under consideration. Understanding these bi-directional interrelationships can help improve public services provided by governmental actors through collaboration with users.

Most public service delivery models see relationships between key stakeholders as unidirectional and one-dimensional. By contrast, this study proposes a shift in paradigm where IPS users are not passive actors and mere consumers of services but instead are key stakeholders actively participating in IPS provision.

Tehran’s health-care system is growing, yet it lacks emergency planning procedures. The premise of this study is that the urban environment around a hospital is just as robust as the hospital itself. This study aims to look at hospital resilience in an urban setting to see where it may be improved to keep the hospital operational during a disaster.

The urban resilience (UR) of Amir-Alam Hospital was analyzed in this study using a customized version of the United Nations Office for Disaster Risk Reduction’s City Resilience Profiling Tool. The 34 indications were broken down into five categories.

The result revealed that the hospital’s UR score was 51.75 out of 100, indicating medium resilience. The results of this study enable the decision-makers to determine what measures they may take to improve the hospital’s resilience in terms of its surrounding urban context.

The originality of this research is based on the surrounding urban environment’s resilience as an integral part of hospital resilience.