Search results

1 – 10 of over 7000
Article
Publication date: 30 October 2023

Asli D.A. Tasci and Ady Milman

This study aims to explore what may have contributed to risk-taking travel behavior during the COVID-19 pandemic and what may be the drivers of satisfaction and intention to…

Abstract

Purpose

This study aims to explore what may have contributed to risk-taking travel behavior during the COVID-19 pandemic and what may be the drivers of satisfaction and intention to travel again. The study compares travelers based on their travel purposes (business, pleasure and visiting friends and relatives [VFR]) and explore the influence of subjective well-being received from their travel activities.

Design/methodology/approach

Data from a structured survey of 323 US residents who traveled during the COVID-19 pandemic were collected on MTurk. Respondents were asked travel behavior questions related to their favorite trips and to rate several multi-item scales measuring the benefits expected and received from their trip, the trip’s contribution to their positive mental and subjective psychological well-being, as well as their satisfaction with the trip and intention to travel in the future. In addition, personality measures focused on risk-taking, thrill-seeking and self-confidence, as well as additional risk-related concepts of optimism bias, probability neglect and proximity to self.

Findings

Data analysis revealed some differences among respondents who traveled for business, pleasure and VFR purposes. Business travelers were more risk takers and thrill seekers; pleasure travelers achieved more well-being benefits from their favorite trips during the pandemic; however, VFR travelers’ satisfaction and intention to go on similar trips were explained more by the benefits they received from their favorite trips.

Originality/value

Although several studies addressed consumers’ travel motivation during the COVID-19 pandemic, there is a lack of empirical research comparing the characteristics of travelers based on their travel purposes, as well as their sociodemographics, personality traits and the expected and perceived well-being benefits from traveling.

Details

Consumer Behavior in Tourism and Hospitality, vol. 18 no. 4
Type: Research Article
ISSN: 2752-6666

Keywords

Article
Publication date: 21 September 2023

Mina Westman, Shoshi Chen and Dov Eden

The goals of this review are to identify key theories, constructs and themes in the international business travel (IBT) literature and to propose a model based on findings…

Abstract

Purpose

The goals of this review are to identify key theories, constructs and themes in the international business travel (IBT) literature and to propose a model based on findings, theories and constructs drawn from adjacent research literature.

Design/methodology/approach

The authors reviewed the business travel (BT) literature to identify conceptual and empirical articles on IBT published from 1990 to 2022. Only 53 publications were suitable for review. The authors reviewed them using an open coding system.

Findings

The IBT literature is dispersed across several disciplines that use different methods, focus on different aspects of travel and emphasize different positive and negative outcomes that IBT engenders. The publications employed a diverse range of methods, including review and conceptual (11), quantitative (28) and qualitative methods (14). The samples were diverse in country, age, marital status and tenure. Many publications were descriptive and exploratory. The few that based their research on theory focused on two stress theories: Job Demands-Resources (JD-R) theory and conservation of resources (COR) theory.

Research limitations/implications

Experimental and longitudinal designs are needed to reduce the causal ambiguity of this body of mostly correlational and cross-sectional research. The authors discuss the impact of emerging advances in virtual global communication technology on the future of IBT.

Practical implications

More research is needed on positive aspects of IBT. Human resource (HR) people should be aware of these issues and are encouraged to decrease the deleterious aspects of the international trips and increase the positive ones.

Social implications

Increasing well-being of international business travelers is important for the travelers, their families and the organization.

Originality/value

This is the first IBT review focused on the theoretical underpinnings of research in the field. The authors offer a model for IBT and introduce adjustment and performance as important constructs in IBT research. The authors encompass crossover theory to add the reciprocal impact of travelers and spouses and label IBT a “double-edge sword” because it arouses both positive and negative outcomes.

Details

Journal of Global Mobility: The Home of Expatriate Management Research, vol. 11 no. 4
Type: Research Article
ISSN: 2049-8799

Keywords

Open Access
Article
Publication date: 21 October 2022

Tingting Hou, Shixuan Fu, Yichen Cao, Xiaojiang Zheng and Jianhua (Jordan) Yu

This research is motivated by the increasing need for international interactions during the gradual recovery of the tourism industry. By recognizing the paucity of research on…

Abstract

Purpose

This research is motivated by the increasing need for international interactions during the gradual recovery of the tourism industry. By recognizing the paucity of research on cultural closeness and accommodation categories, this research aims to illuminate the influencing mechanisms of psychological closeness and travelers’ willingness to book an accommodation-sharing property while booking an accommodation.

Design/methodology/approach

The authors employ a mixed-methods approach, including an experiment and semistructured interviews.

Findings

Results show that hosts’ higher cultural identity congruence leads to travelers’ higher willingness to book an accommodation-sharing property. Psychological closeness mediates the positive effect of cultural identity congruence on travelers’ willingness to book. The authors further explore the moderating role of room types (entire room vs. private room) and find that the mediation effect is stronger for booking an entire room.

Originality/value

The current research underlines the importance of cultural identity congruence and accommodation type on travelers’ willingness to book an accommodation-sharing property and psychological closeness.

Details

Journal of Electronic Business & Digital Economics, vol. 1 no. 1/2
Type: Research Article
ISSN: 2754-4214

Keywords

Article
Publication date: 19 January 2023

Raksmey Sann and Pei-Chun Lai

This study aims to understand the satisfaction and needs of eastern and western travelers as hotel guest, based on their experiences as seen in guest reviews and review topics.

Abstract

Purpose

This study aims to understand the satisfaction and needs of eastern and western travelers as hotel guest, based on their experiences as seen in guest reviews and review topics.

Design/methodology/approach

Considering 2,965 and 1,035 western and eastern traveler reviews, respectively, from 47 countries, obtained from TripAdvisor listed-hotel in Phnom Penh and Siem Reap city in Cambodia, this study investigates the differences in hotel guest satisfaction and needs by using topic modeling (i.e. latent Dirichlet allocation [LDA]).

Findings

The results reveal differences in the online preferences, experiences, expectations and behaviors of hotel guests from different cultural backgrounds. Though western and eastern travelers appear to place similar emphasis on service, location, room and destination. The westerners more likely focus on meal and online reservation, whereas the easterners focus on hotel facility.

Research limitations/implications

Reviews were obtained from only two cities in Cambodia, which is not an adequate representation of the diverse travelers visiting the country.

Practical implications

The comparison highlighting the similarities and dissimilarities between western and eastern traveler perspectives enable hoteliers to understand guests’ preferences and their hidden changes in (dis)satisfaction and leverage it to improve hotel service quality, increase occupancy and, thereby, maximize profits.

Originality/value

This study contributes to the literature on hotel guests’ experiences by presenting the difference in perceptions of service experience of western and eastern travelers, through topic modeling.

Details

Consumer Behavior in Tourism and Hospitality, vol. 18 no. 1
Type: Research Article
ISSN: 2752-6666

Keywords

Article
Publication date: 19 August 2022

Andreas Strebinger and Horst Treiblmaier

Blockchain technology is predicted to revolutionize the tourism and hospitality industry through peer-to-peer hotel bookings with little or no involvement of intermediaries…

Abstract

Purpose

Blockchain technology is predicted to revolutionize the tourism and hospitality industry through peer-to-peer hotel bookings with little or no involvement of intermediaries. Outstanding features of this technology are its distributed form of storing data, its collaborative way of identifying the “true state” of a system and the immutability of data. These features may lead to a perceived loss of controllability among travelers. Based on the Agentic Theory of Human Behavior, the purpose of this study is to propose that this assumed loss of control matters more to travelers with an individualistic rather than a collectivistic predisposition.

Design/methodology/approach

In two studies (n = 475 and n = 196) using verbal scenarios, this study manipulates the perceived controllability of a blockchain-enabled hotel booking app by varying the number of additional services linked to the app. This study tests for the interaction of controllability with individual-level measures of individualistic versus collectivistic (I-C) predisposition.

Findings

Collectivistic travelers are more willing than individualistic travelers to use blockchain technology for their hotel bookings. This effect can be mitigated by offering additional services that give individualistic travelers an enhanced sense of “being in control”.

Practical implications

Blockchain-enabled applications facilitating direct hotel bookings without any additional intermediary services are more readily accepted by travelers with a collectivistic mindset. Blockchain applications addressing individualistic travelers require added services that establish a sense of controllability.

Originality/value

To the best of the authors’ knowledge, this paper is the first to investigate the interaction of I-C predisposition with perceived controllability in tourism and hospitality. Furthermore, it is the first in the technology-acceptance literature to test this interaction using individual-level measures of I-C predisposition and an experimental manipulation of perceived controllability.

研究目的

预计区块链技术将通过点对点酒店预订彻底改变旅游业和酒店业, 而中介机构很少或根本不参与。该技术的突出特点是其存储数据的分布式形式、识别系统“真实状态”的协作方式以及数据的不变性。这些特征可能会导致旅行者感觉失控。基于人类行为的代理理论, 我们提出这种假设的失控对具有个人主义而非集体主义倾向的旅行者更重要。

研究设计/方法/途径

在两项使用口头场景的研究(n = 475 和 n = 196)中, 我们通过改变与应用程序链接的附加服务的数量来操纵支持区块链的酒店预订应用程序的感知可控性。我们测试了可控性与个人主义与集体主义 (I-C) 倾向的个体水平测量的相互作用。

研究发现

集体主义旅行者比个人主义旅行者更愿意使用区块链技术进行酒店预订。这种影响可以通过提供额外的服务来减轻个人主义旅行者增强了“掌控感”。

研究原创性

本文首次研究了旅游和酒店业中 I-C 倾向与感知可控性的相互作用。此外, 它是技术接受文献中第一个使用 I-C 倾向的个体水平测量和感知可控性的实验操作来测试这种相互作用。

实践意义

研究建议具有集体主义心态的旅行者更容易接受支持区块链的应用程序, 无需任何额外的中介服务即可直接预订酒店。针对个性化旅行者的区块链应用程序需要额外的服务来建立可控感。

关键词

区块链, 、文化, 、个人主义, 、集体主义, 、自我建构, 、技术接受, 、可控性, 、人类行为的代理理论

Details

Journal of Hospitality and Tourism Technology, vol. 13 no. 5
Type: Research Article
ISSN: 1757-9880

Keywords

Article
Publication date: 27 September 2013

Albert Barreda and Anil Bilgihan

The broad goal of the study is to determine how travelers communicate in the cyberspace in relation to their positive and negative experiences they had when staying in a…

4881

Abstract

Purpose

The broad goal of the study is to determine how travelers communicate in the cyberspace in relation to their positive and negative experiences they had when staying in a particular hotel. Further goals of this study include identifying the main themes that motivate consumers to evaluate hotel experiences in online environments and categorize the most frequently mentioned areas in the online hotel reviews.

Design/methodology/approach

Content analysis techniques were applied by using the software tool NVivo 8 in order to analyze comments extracted using an automated web spider. The spider extracted qualitative data in the form of reviews and comments and quantitative data in the form of demographic information and ratings. The reviews were considered as a primary data for analysis, these reviews portrayed both positive and negative experiences. During this process, the spider collected data on 3,124 hotels and 17,357 traveler reviews from the TripAdvisor site.

Findings

By reviewing and understanding traveler comments of their hotel experiences, managers could gain knowledge concerning which element influence to form a positive brand image. Cleanliness of the hotel generally is a common concern in traveler's expectations. Words about deficiency of cleanliness (dirty) appeared more regularly when travelers write negative reviews about the hotel. Travelers showed to be more likely to write positive reviews of hotels with convenient location to good areas such as attractions, shopping, airports, and restaurants. The data in this research shows that travelers can be positively influenced by quality of service received a friendly and well trained staff. When travelers are pleased with the quality of human contact offerings of a well‐trained employee, they tend to feel more satisfied and to form a positive brand image that it is translated into a positive review.

Research limitations/implications

Limitations could be listed using a relatively small sample size, and a relatively limited geographical capacity. Future studies are advised to include bigger sample sizes and also advised to explore a diverse pool of geographical.

Originality/value

The study identifies the possible areas that hoteliers need to pay close attention to improve service. Further, it is one of the first studies in hospitality that highlights strategies to create and reinforce brand image by using online reviews.

Details

Journal of Hospitality and Tourism Technology, vol. 4 no. 3
Type: Research Article
ISSN: 1757-9880

Keywords

Article
Publication date: 11 May 2015

Ajay Aluri, Lisa Slevitch and Robert Larzelere

The main purpose of this study was to examine the effectiveness of embedded social media channels and determine whether the embedded social media channels enhance the overall…

5741

Abstract

Purpose

The main purpose of this study was to examine the effectiveness of embedded social media channels and determine whether the embedded social media channels enhance the overall experience of travelers using the hotel Web sites.

Design/methodology/approach

A true-experimental, between-group and post-test-only design was used to address the primary research questions. Two privately accessible complete versions of the Web site (one with embedded social media channels and one without them) were designed for the experiment. The uses and gratifications approach was used to test the proposed hypotheses. Data were analyzed using ANOVA.

Findings

The results of this study revealed that embedded social media channels on the hotel Web site enhanced travelers’ social gratifications of perceived social interaction. Apart from these benefits for travelers seeking social gratifications, embedded social media channels did not enhance the overall experience (content and process gratifications) of travelers using the Web site.

Practical implications

In the case of embedded social media on hotel Web sites, this study suggests that hotel managers measure return on engagement to examine the effectiveness of embedded social media, instead of return on investment.

Social implications

The study revealed that the emergence of embedded social media channels and their integration on hotel Web sites will have significant influence on travelers who seek social gratifications.

Originality/value

The findings of this study offer new empirical evidence that embedded social media channels enhance only travelers’ perceived social interaction during their first visit to the hotel Web site.

Details

International Journal of Contemporary Hospitality Management, vol. 27 no. 4
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 15 March 2013

Cristian Morosan

Today's increasingly interconnected world presents substantial challenges for the security of air travel, which can be attenuated by using registered traveler biometric systems…

1664

Abstract

Purpose

Today's increasingly interconnected world presents substantial challenges for the security of air travel, which can be attenuated by using registered traveler biometric systems (RTBS). While several systems have been deployed (i.e. Global Entry), it is not clear how a mass adoption of registered traveler biometric systems can be predicted. Using data from air travelers, the aim of this study is to examine the link between air travelers' perceptions of several air travel attributes and their intentions to use RTBS.

Design/methodology/approach

This study used an exploratory factor analysis to reduce the dimensionality of 17 perceptions of air travel experience attributes. Further, a discriminant function analysis was used to determine if any of the air travel attribute groups are useful in distinguishing between travelers favorable v. unfavorable toward RTBS.

Findings

This study found that travelers' perceptions of several air travel attributes are linked to their intentions to use RTBS. Specifically, the in‐flight service experience, the efficiency of the pre‐flight processing, and the emphasis on customers' time are useful in discriminating between travelers who are favorable v. unfavorable toward registered traveler biometric systems.

Research limitations/implications

This study shows how certain groups of air travel attributes, which are “visible”, can discriminate between air travelers willing and unwilling to use RTBS. Also, by focusing on general air travel attributes, this study provides a broader understanding of how travelers form criteria to evaluate air travel service performance. Finally, this study offers distinctive insight into the voluntary use of biometric technology in airports.

Social implications

This study has important implications for improving the security of air travel and understanding better a technology that is associated with strong consumer sentiments.

Originality/value

Being among the first studies to examine air travel attribute perceptions and travelers' intentions to approach or reject RTBS, this study makes an important step in the general understanding of biometric system adoption in air travel. By finding the links between air travel attributes and intentions to use RTBS, this study provides a unique approach to understanding the potential use of RTBS in travel, with important implications for an improved management and marketing of RTBS. Also, the study establishes a link between air travel attributes and technologies designed to enhance the air service experience.

Details

Journal of Hospitality and Tourism Technology, vol. 4 no. 1
Type: Research Article
ISSN: 1757-9880

Keywords

Article
Publication date: 26 June 2009

Thomas M. Cooney

The purpose of this paper is to explore the distinctive challenges faced by female travellers (Roma, Sinti and Gypsy) in starting their own business.

627

Abstract

Purpose

The purpose of this paper is to explore the distinctive challenges faced by female travellers (Roma, Sinti and Gypsy) in starting their own business.

Design/methodology/approach

The paper details a pilot “start your own business” programme that was delivered in Ireland to 12 women from the traveller community.

Findings

Four distinct categories of entrepreneurship barriers faced by female travellers were recognised: self‐esteem, traveller identity, welfare trap and family responsibilities.

Research limitations/implications

The findings are based on just one programme and so no general conclusions can be drawn.

Practical implications

The paper identifies the successes and failures of the programme, plus it highlights the future steps that need to be taken to bring appropriate entrepreneurship support to traveller women who experience triple discrimination – discrimination as women, as travellers and as traveller women.

Originality/value

Very little is known about female travellers in terms of entrepreneurship activity and so this is a significant addition to a very small body of knowledge.

Details

International Journal of Gender and Entrepreneurship, vol. 1 no. 2
Type: Research Article
ISSN: 1756-6266

Keywords

Article
Publication date: 11 September 2017

Zhenxing Mao and Jiaying Lyu

The purpose of this study is to examine the psychological factors that motivate travelers to consider reusing Airbnb.

11212

Abstract

Purpose

The purpose of this study is to examine the psychological factors that motivate travelers to consider reusing Airbnb.

Design/methodology/approach

This study proposes and tests an integrative model that synthesizes the Theory of Planned Behavior (TPB), Prospect Theory (PT) and other Airbnb-relevant constructs (unique experience expectation, familiarity and electronic word of mouth) as the primary determinants of the Airbnb repurchase intention using an structural equation model (SEM) approach.

Findings

Both attitude and subject norms are significant determinants of repurchase intention, whereas perceived behavioral control is not. In addition, perceived value and risk have only direct significant impacts on attitude and, in turn, indirectly affect repurchase intention. Unique experience expectation, familiarity and electronic word of mouth exert direct and indirect influences on repurchase intention.

Research limitations/implications

This study extends the body of knowledge by integrating TPB and PT to investigate consumer repurchase intention in Airbnb, which provides a theoretical baseline and serves as a starting point for exploring the structural relationships of Airbnb and the sharing economy.

Practical implications

Airbnb should place more emphasis on value packages and authentic/unique travel experience to retain and attract more travelers. More safety/security programs should be put in place and clearly communicated to reduce the perceived risks. In addition, Airbnb may publicize positive word of mouth and introduce and expand familiarity programs to incentivize Airbnb travelers.

Originality/value

This study explores the psychological reasons why travelers will re-patronize Airbnb, providing insights into the motives of Airbnb travelers. A clear understanding of Airbnb travelers’ repurchase intention will facilitate to develop effective strategies for Airbnb to induce positive repurchase behaviors.

Details

International Journal of Contemporary Hospitality Management, vol. 29 no. 9
Type: Research Article
ISSN: 0959-6119

Keywords

1 – 10 of over 7000