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Article
Publication date: 1 April 2002

Luca Graf and Christine Ossig

The study aims at reviewing the concept of travel typologies. For this purpose the two determination factors explaining travel behavior, motivation and destination choice, are…

Abstract

The study aims at reviewing the concept of travel typologies. For this purpose the two determination factors explaining travel behavior, motivation and destination choice, are chosen to verify the validity of travel typologies. The study is based on an extensive and representative travel survey covering almost 2,000 households and more than 12,000 trips within Switzerland. Generally, travel typologies seem to be a valuable instrument for the tourism industry to anticipate consumer behavior and to plan marketing activities appropriately. The results reveal that there is no clear and highly significant connection between travel typologies and the selected determination factors. As a conclusion, the concept of travel typologies seems to be not reliable.

Details

Tourism Review, vol. 57 no. 4
Type: Research Article
ISSN: 1660-5373

Keywords

Article
Publication date: 7 September 2018

Jan Hendrik Havenga and Zane Paul Simpson

The purpose of this paper is to present the results of South Africa’s national freight demand model and related logistics cost models, and to illustrate the application of the…

Abstract

Purpose

The purpose of this paper is to present the results of South Africa’s national freight demand model and related logistics cost models, and to illustrate the application of the modelling outputs to inform macrologistics policy.

Design/methodology/approach

Spatially and sectorally disaggregated supply and demand data are developed using the input-output (I-O) model of the economy as a platform, augmented by actual data. Supply and demand interaction is translated into freight flows via a gravity model. The logistics costs model is a bottom-up aggregation of logistics-related costs for these freight flows.

Findings

South Africa’s logistics costs are higher than in developed countries. Road freight volumes constitute 80 per cent of long-distance corridor freight, while road transport contributes more than 80 per cent to the country’s transport costs. These challenges raise concerns regarding the competitiveness of international trade, as well as the impact of transport externalities. The case studies highlight that domestic logistics costs are the biggest cost contributor to international trade logistics costs and can be reduced through inter alia modal shift. Modal shift can be induced through the internalisation of freight externality costs. Results show that externality cost internalisation can eradicate the societal cost of freight transport in South Africa without increasing macroeconomic freight costs.

Research limitations/implications

Systematic spatially disaggregated commodity-level data are limited. There is however a wealth of supply, demand and freight flow information collected by the public and private sector. Initiatives to create an appreciation of the intrinsic value of such information and to leverage data sources will improve freight demand modelling in emerging economies.

Originality/value

A spatially and sectorally disaggregated national freight demand model, and related logistics costs models, utilising actual and modelled data, balanced via the national I-O model, provides opportunities for increased accuracy of outputs and diverse application possibilities.

Details

The International Journal of Logistics Management, vol. 29 no. 4
Type: Research Article
ISSN: 0957-4093

Keywords

Book part
Publication date: 7 September 2023

Caleb Lugar, Jeremy D. Meuser, Milorad M. Novicevic, Paul D. Johnson, Anthony P. Ammeter and Chad P. Diaz

In this chapter, the authors examined expatriates that self-initiate their international work for personal reasons and the factors that affect their departure from an…

Abstract

In this chapter, the authors examined expatriates that self-initiate their international work for personal reasons and the factors that affect their departure from an organization. The authors conducted a systematic review of self-initiated expatriation (SIE) and its definitions in order to propose an integrated definition of SIE and model its nomological network. In addition, the authors construct a roadmap for future research directions in the SIE domain. Finally, using a qualitative research design, the authors studied the organizational practices designed to reduce SIE turnover in an exemplary multinational organization. Overall, our contributions are enhanced clarity of the SIE construct and the theorized practice of SIE retention.

Details

Research in Personnel and Human Resources Management
Type: Book
ISBN: 978-1-83753-389-3

Keywords

Article
Publication date: 20 February 2020

Jiyoung Kim, Sunmee Choi and Drew Martin

Applying social capital and the social exchange theories to customer-to-customer (C2C) interactions, this study aims to propose that interaction quality perceptions affect the…

Abstract

Purpose

Applying social capital and the social exchange theories to customer-to-customer (C2C) interactions, this study aims to propose that interaction quality perceptions affect the customer-to-service provider’s interaction quality perceptions in a prolonged, close-proximity service setting. Examining this exogenous dimension, the study also tests socio-emotional support perception’s mediating effect and customer proactiveness’ moderating effect.

Design/methodology/approach

This study adopts and modifies existing general services of C2C interaction dimensions to fit the health-care context. An in-person survey of 192 neurosurgery inpatients and their care-giving companions (both considered health-care customers) provides data to validate the dimensions and test the model. Structural equation modeling and moderated regression test the hypotheses.

Findings

Results show that affirmative C2C interactions positively affect the customer’s perceived socio-emotional support, whereas negative C2C interactions show no significant impact. Greater socio-emotional support acuity improves customers’ assurance and empathy quality perceptions about the provider’s service. Customer proactiveness moderates C2C interaction dimensions.

Research limitations/implications

This study extends the research of the C2C interaction to include their effect on service quality perceptions in a prolonged close-proximity service setting. Study results validate C2C interaction’s dimensions specific to an inpatient setting. Finally, this study extends the application of social capital theory and social exchange theory to C2C settings.

Practical implications

Findings emphasize the importance of managing C2C interactions during prolonged, close-proximity service delivery processes to improve customer perceptions of service quality. Results suggest that managers should monitor customer proactiveness to maximize positive C2C interactions’ positive effects while minimizing negative C2C interactions.

Originality/value

Prior service quality studies tend to focus on managing internal resources (staff, processes or physical environment); however, this study examines how the interactions among external resources create a halo effect and impact customers’ service quality perceptions. Results inform methods to improve their quality perceptions by better managing exogenous factors. The study also responds to calls for research on how C2C interactions affect functional service contexts (vs hedonic service contexts).

Details

Journal of Services Marketing, vol. 34 no. 4
Type: Research Article
ISSN: 0887-6045

Keywords

Article
Publication date: 15 June 2015

Etayankara Muralidharan, Hari Bapuji and André Laplume

– This paper aims to understand why firms expedite or delay product recall decisions involving international sourcing.

Abstract

Purpose

This paper aims to understand why firms expedite or delay product recall decisions involving international sourcing.

Design/methodology/approach

This paper combines US toy recall data from the Consumer Products Safety Commission database for the period from 1988to 2011 with World Economic Forum data on institutional environments to predict the effect the host country conditions have on recall timing decisions.

Findings

Firms tend to expedite decisions to recall defective products sourced from countries where the informal institutional profile is perceived to be unfavorable for quality manufacture.

Research limitations/implications

The reported research is empirical in nature and uses pooled cross-country, single-industry data.

Practical implications

Managers should be careful not to allow their biases to affect their product recall timing decisions.

Originality/value

Whereas previous research has examined recall timing decisions, this study is the first to consider the institutional environment where products are sourced from as an explanatory variable.

Details

Management Research Review, vol. 38 no. 6
Type: Research Article
ISSN: 2040-8269

Keywords

Article
Publication date: 25 September 2018

J. Peter Leeds, Krystal N. Roach, Scott K. Burtnick and Holly M. Moody

The purpose of this study is to develop and validate a taxonomy useful for classifying the training activity preference patterns adopted by executives and for describing how these…

Abstract

Purpose

The purpose of this study is to develop and validate a taxonomy useful for classifying the training activity preference patterns adopted by executives and for describing how these patterns relate to important workplace measures. Although many organizations hold that well-trained and developed leaders are important for organizational success, little is known about the patterns of self-developmental activities that such leaders choose to initiate and how such training impacts organizational outcomes. Understanding these patterns may be useful in characterizing leaders in terms of training interest and showing a relation between executive training and valued organizational outcomes.

Design/methodology/approach

Using a sample of 4,624 senior executives who completed a training activity and attitude survey, cluster analysis was used to derive a five-type training and development (T&D) taxonomy. Types varied by training activity pattern/attitudes and the proportion of well-trained and less-well-trained executives in each agency were described. The researchers collected an independent sample of employee perceptions of engagement and leader effectiveness and number of equal employment opportunity (EEO) complaints within each agency.

Findings

Organizations with higher concentrations of well-trained/developed leaders tend to have employees with more favorable workplace attitudes and higher regard for senior leaders and generate smaller proportions of EEO complaints.

Research limitations/implications

Data were collected from 2011 and 2012, government leaders were sampled, and outcome analyses were conducted at the agency level rather than at the individual level.

Practical implications

A link between leader training and organizational outcome is useful for promoting and justifying such training to stakeholders.

Social implications

Characterizing leaders by training pattern will be useful in examining training usage/interest and in crafting programs tailored to leaders of different patterns.

Originality/value

An executive training pattern taxonomy is unique in the literature and evidence linking such training to outcome is rare.

Details

Journal of Workplace Learning, vol. 30 no. 6
Type: Research Article
ISSN: 1366-5626

Keywords

Article
Publication date: 7 February 2019

Yi-Shun Wang, Ching-Hsuan Yeh, Yu-Min Wang, Timmy H. Tseng, Hsin-Hui Lin, Shinjeng Lin and Min-Quan Xie

With the proliferation of virtual reality (VR) applications in electronic commerce, investigations on the effects of VR on consumer responses are important. The purpose of this…

1325

Abstract

Purpose

With the proliferation of virtual reality (VR) applications in electronic commerce, investigations on the effects of VR on consumer responses are important. The purpose of this paper is to examine the effects of online presentation modes (i.e. situational VR, pure VR and picture) on consumer responses for three product types (i.e. geometric, material and mechanical).

Design/methodology/approach

This study conducted a 3×3 between-subjects experiment to validate the research model and hypotheses.

Findings

The results revealed that both the situational VR mode and the pure VR mode had a greater impact on product knowledge and purchase intention than the picture mode. The situational VR mode yielded a higher level of product knowledge and purchase intention than the pure VR mode although it was not statistically significant. Furthermore, the pattern of VR modes superiority was found to be consistent across geometric, material and mechanical product types.

Originality/value

This research study contributes to the VR literature by investigating a new type of VR: situational VR, and offering a more comprehensive picture of consumer responses to online product presentations. The authors then drew the implications from the findings to suggest guidelines for practitioners to efficiently allocate resources and maximize the effectiveness of online presentation modes.

Article
Publication date: 24 October 2023

Chad S. Seifried, Milorad M. Novicevic and Stephen Poor

This study aims to use a theoretical-based case study of two distinct ownership groups of the Jack Daniel’s brand to explore how rhetorical history (i.e. malleability of the past…

Abstract

Purpose

This study aims to use a theoretical-based case study of two distinct ownership groups of the Jack Daniel’s brand to explore how rhetorical history (i.e. malleability of the past for strategic goals) may evoke and capitalize on different forms of nostalgia. Within, the authors configure four forms of nostalgia (i.e. personal, historical, collective and cultural) from the individual or collective interaction and level of direct experience one has with the past as lived or happened.

Design/methodology/approach

This study uses an historical research approach which involved the identification of primary and secondary sources, facility tour, source criticism and triangulation to create themes of rhetorical history infused with nostalgic narratives using compelling evidence through rich description of this fusion.

Findings

The findings reveal how nostalgia-driven narratives reflecting different collective longing for the re-creation of an American Paradise Lost used by Jack Daniel (i.e. the man) and later but differently by Brown-Forman. This study uncovers how the company’s inherited past was used rhetorically throughout its history, beginning with the nostalgic story of Jack Daniel and the distillery’s nostalgically choreographed location in Lynchburg, Tennessee. This study delves into this setting to highlight the importance of symbols, details, emotional appeals and communications for collective memory and identity development and to showcase the ways in which they are influenced by different types and forms of nostalgia.

Originality/value

This study adds to a limited number of studies focused on understanding the impact of founders on an organization’s brand and how that is malleable. This study responds to scholarly calls to study the influence of sequenced historical rhetoric on an organization and highlight the relevance of social emotions such as nostalgia for rhetorical history. Finally, the theoretical contribution involves the advancing and construction of a theory typology of nostalgia previously proposed by Havlena and Holak in 1996.

Details

Journal of Management History, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1751-1348

Keywords

Article
Publication date: 17 July 2017

Yiwei Wang and Chirag Shah

People face barriers and failures in various kinds of information seeking experiences. These are often attributed to either the information seeker or the system/service they use…

1069

Abstract

Purpose

People face barriers and failures in various kinds of information seeking experiences. These are often attributed to either the information seeker or the system/service they use. The purpose of this paper is to investigate how and why individuals fail to fulfill their information needs in all contexts and situations. It addresses the limitations of existing studies in examining the context of the task and information seeker’s strategy and seeks to gain a holistic understanding of information seeking barriers and failures.

Design/methodology/approach

The primary method used for this investigation is a qualitative survey, in which 63 participants provided 208 real life examples of failures in information seeking. After analyzing the survey data, ten semi-structured interviews with another group of participants were conducted to further examine the survey findings. Data were analyzed using various theoretical frameworks of tasks, strategies, and barriers.

Findings

A careful examination of aspects of tasks, barriers, and strategies identified from the examples revealed that a wide range of external and internal factors caused people’s failures. These factors were also caused or affected by multiple aspects of information seekers’ tasks and strategies. People’s information needs were often too contextual and specific to be fulfilled by the information retrieved. Other barriers, such as time constraint and institutional restrictions, also intensified the problem.

Originality/value

This paper highlights the importance of considering the information seeking episodes in which individuals fail to fulfill their needs in a holistic approach by analyzing their tasks, information needs, strategies, and obstacles. The modified theoretical frameworks and the coding methods used could also be instrumental for future research.

Details

Aslib Journal of Information Management, vol. 69 no. 4
Type: Research Article
ISSN: 2050-3806

Keywords

Article
Publication date: 7 July 2011

Marzena Świgoń

This paper seeks to organize the extensive field and to compile the complete list of information limits.

2063

Abstract

Purpose

This paper seeks to organize the extensive field and to compile the complete list of information limits.

Design/methodology/approach

A thorough analysis of literature from the field beginning with the 1960s up to the present has been performed.

Findings

A universal typology of information limits has been proposed. A list of barriers mentioned in the literature of the subject has been compiled.

Research limitations/implications

The term “information limits” is not commonly used.

Originality/value

The complete list of information limits with bibliographical hints (helpful for future research) is presented.

Details

Aslib Proceedings, vol. 63 no. 4
Type: Research Article
ISSN: 0001-253X

Keywords

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