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Article
Publication date: 27 December 2021

Chandra Dwipayana, Ruslan Prijadi and Mohammad Hamsal

This study proposed the integrative model of dynamic dominant logic (DL) with exploitation (EP) and exploration (ER) as a pattern of actions in endeavoring firm performance (FP)…

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Abstract

Purpose

This study proposed the integrative model of dynamic dominant logic (DL) with exploitation (EP) and exploration (ER) as a pattern of actions in endeavoring firm performance (FP). This study also intended to explain the multiple patterns of DL in creating technical and evolutionary fitness simultaneously.

Design/methodology/approach

This study used a cross-sectional quantitative analysis of the Indonesian commercial banking population facing digital transformation and was analyzed using covariance-based structural equation modeling through parceling.

Findings

The model confirmed that DL positively affects EP and ER. It also revealed that DL indirectly impacts FP through EP, indicating changes in the traditional banking business through the strong acceptance of “new realities” in adapting to the rapid growth of technology. Hence, this study discovered that during the recent banking digital transformation, the beneficial inertia of the technical pattern of action might lose effectiveness in creating superior performance.

Practical implications

DL is vital in locking short-term performance while maintaining long-term performance opportunities through EP and ER to promote digital transformation. Accordingly, it induced banks to adopt new technology for value creation and fortifying competitive advantage.

Originality/value

This study provided a theory about how DL links the firm's decision-making process by promoting multiple patterns of action in achieving technical and evolutionary fitness. It highlighted the DL as a resource conceptualization that promotes resource development through EP and ER as microfoundation of dynamic capabilities during the tension of institutionalization and digital transformation.

Details

Management Decision, vol. 60 no. 7
Type: Research Article
ISSN: 0025-1747

Keywords

Article
Publication date: 30 July 2018

Moez Essid and Nicolas Berland

This paper aims to analyze the organizational capabilities involved in the adoption of environmental management tools in eight large French firms. The analysis also examines the…

Abstract

Purpose

This paper aims to analyze the organizational capabilities involved in the adoption of environmental management tools in eight large French firms. The analysis also examines the antecedents that contributed to the emergence of those capabilities and the consequences of their involvement in terms of environmental management.

Design/methodology/approach

To analyze the organizational capabilities deployed when environmental management tools are adopted, this paper takes an exploratory approach based on a qualitative study of eight large French firms.

Findings

The findings show how organizational capabilities, dynamic and ordinary, are operationalized in the adoption of environmental management tools. This operationalization is made possible by internal and external antecedents and simple and complex routines. The findings also identify two possible configurations of organizational capabilities, each one leading to a specific form of environmental management. The first configuration leads to stand-alone environmental management systems, while the second succeeds in engendering integrated management systems. This study shows that this difference is explained by heterogeneous endowments in terms of antecedents across firms.

Practical implications

The study provides useful information for managers about the conditions that favor and facilitate adoption of environmental management tools and the ways these conditions operate.

Social implications

The study illustrates the impact of society on large firms’ adoption of certain environmental management practices. It shows that external visibility – which has created strong societal pressure – is one of the external antecedents that led eight large French firms to develop specific organizational capabilities.

Originality/value

In analyzing the antecedents, routines and capabilities involved in the adoption of environmental management tools, the study adds some original, innovative contributions to current knowledge on the conditions for adoption of such tools.

Details

Sustainability Accounting, Management and Policy Journal, vol. 9 no. 3
Type: Research Article
ISSN: 2040-8021

Keywords

Article
Publication date: 1 January 1986

Ronald M. Locklin

Despite potential pitfalls, users of information technology are increasingly finding it advantageous to interconnect to “network” computer systems. In fact, the widespread use of…

Abstract

Despite potential pitfalls, users of information technology are increasingly finding it advantageous to interconnect to “network” computer systems. In fact, the widespread use of networking is becoming the next major wave in the evolution of information technology.

Details

Journal of Business Strategy, vol. 6 no. 3
Type: Research Article
ISSN: 0275-6668

Article
Publication date: 27 May 2022

Brice Terpstra, Michael D. White and Henry F. Fradella

The purpose of this study is to outline components of a proposed screen-in (not out) hiring process for police.

Abstract

Purpose

The purpose of this study is to outline components of a proposed screen-in (not out) hiring process for police.

Design/methodology/approach

This study uses survey data collected from police officers of all ranks (n = 166) in one Arizona police department, exploring officer perceptions of the most important qualities necessary to be an exceptional police officer, as well as the optimal processes for finding people with those traits.

Findings

Results build on prior studies that have begun to identify sought-after traits including honesty, integrity, ethics, compassion, empathy, as well as communication and listening skills. Findings also suggest preliminary steps for finding good cops through expansion of existing screen-out processes to also screen-in desirable prospects, application of some academy training processes to the hiring pool, and more proactive recruitment efforts.

Originality/value

This study adds value to the extant literature on the characteristics of good policing and on identifying the qualities by which to “screen-in” officers during the hiring and recruitment process. Further, the authors expand this understanding by capturing perceptions of the best processes to identify individuals with desirable qualities during the hiring and recruitment process. The implications of these findings are used to initiate a discussion of foundational components of a screening-in hiring process for police, informed by both empirical research and community perspectives.

Details

Policing: An International Journal, vol. 45 no. 4
Type: Research Article
ISSN: 1363-951X

Keywords

Book part
Publication date: 26 August 2014

Ricky C. Leung

This research examines how social media helps increase the dynamic capabilities of health organizations. Using the concepts of “technical fitness” and “evolutionary fitness,” the…

Abstract

Purpose

This research examines how social media helps increase the dynamic capabilities of health organizations. Using the concepts of “technical fitness” and “evolutionary fitness,” the research focuses on changes in: (1) the number of “likes”; (2) the amount of discussions in these pages; and (3) enabling factors for (1) and (2) over time.

Methodology

Missouri Hospital Association (MHA) provides a sample of 164 hospitals. The Facebook pages of these hospitals are analyzed. Specifically, the number of “likes” and the amount of discussions are readily available for analysis. Data collection was conducted at two time points.

Findings

At time 1, 39% of the hospitals had an official Facebook page, increased to 47% at time 2. On average, there was a 22.2% increase in likes and a 4.0% increase in pages of discussions. Whether measured by staffs or patients’ capacity, size is a significant factor that contributes to the increase in likes and discussions. Yet, the location of a hospital — measured by urbanity — is statistically insignificant. Qualitative analyses suggest that certain patient groups particularly welcomed social media. Beside, pictures, videos, and “happy news” tended to increase usage of social media for hospital stakeholders.

Implications

Social media can help health organizations fulfill the social needs of their patients. This research applies several useful concepts. In further study, researchers may examine how hospitals optimize staffs’ and patients’ inputs. Besides, comparing how hospitals’ social media platforms operate differently in other states or countries may yield findings with practical implications.

Details

Social Media in Strategic Management
Type: Book
ISBN: 978-1-78190-898-3

Keywords

Abstract

Details

Understanding Industry 4.0: AI, the Internet of Things, and the Future of Work
Type: Book
ISBN: 978-1-78973-312-9

Abstract

Details

Understanding Industry 4.0: AI, the Internet of Things, and the Future of Work
Type: Book
ISBN: 978-1-78973-312-9

Article
Publication date: 25 August 2023

Hong Xue, Sujie Zhang, Zezhou Wu and Lin Zhang

Despite smart construction technology's great potential to improve the productivity of the architectural, engineering and construction (AEC) industry, the implementation of smart…

Abstract

Purpose

Despite smart construction technology's great potential to improve the productivity of the architectural, engineering and construction (AEC) industry, the implementation of smart construction technology has failed to achieve the expected benefits due to the negative usage behaviors of construction enterprise employees. This study aims to identify the determinants and their configuration effects on the smart construction technology usage behavior (SCTUB) based on the Technology-Organization-Environment (TOE) framework. This study then verifies the practical paths to improve the employee's SCTUB from the configuration perspective.

Design/methodology/approach

A mixed-method approach involving survey and qualitative comparative analysis (QCA) is conducted in this study. Based on the detailed literature review and semi-structured interview, this study identifies the factors and proposes the TOE framework to determine the configuration conditions affecting employee's SCTUB and verify practical paths to promote this user behavior.

Findings

The TOE framework's technical, organizational and environmental elements are interdependent. The emergence of a high SCTUB is not determined by a single determinant but by configuration conditions. Four equifinal conditions (e.g. organization-technology type, technology-organization type, environment type and organization-technology balanced type) are verified to promote construction enterprise employee's SCTUB.

Practical implications

The four verified configuration conditions could guide construction enterprises to formulate complementary strategies for promoting the construction enterprises' employees to implement smart construction technology and achieve the enterprise's digital transformation.

Originality/value

The inter-dependence of the three-dimension factors, namely technical, organizational and environmental elements are explored to enrich the literature on the TOE framework. Meanwhile, the configuration effects of these factors on usage behavior are identified, expanding the literature on the information technology acceptance model.

Details

Engineering, Construction and Architectural Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0969-9988

Keywords

Article
Publication date: 8 February 2018

Jorge Matute, Ramon Palau-Saumell and Giampaolo Viglia

This paper aims to investigate how employees’ emotional competences affect customers’ responses in the context of emotional-driven and personalized services. Specifically, it…

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Abstract

Purpose

This paper aims to investigate how employees’ emotional competences affect customers’ responses in the context of emotional-driven and personalized services. Specifically, it proposes a model to analyze the influence of employees’ emotional competence on rapport, trust and loyalty toward the service employee and the company.

Design/methodology/approach

The empirical context to validate the proposed theory is the fitness realm. The sample comprises 296 clients from fitness personal training services. Data collection was carried out by means of personal surveys in three relevant fitness clubs in the city of Barcelona (Spain). The study uses partial least squares to test and validate the proposed theoretical model.

Findings

Employee emotional competence (EEC) directly affects personal loyalty, trust toward the service employee and rapport. However, higher levels of emotional skills are not significantly associated with loyalty toward the company. The results also suggest that trust significantly enhances loyalty. Interestingly, high levels of rapport between the service worker and the employee could even damage the level of loyalty toward the company.

Originality/value

Prior research documents that emotional intelligence enhances diverse positive customer outcomes, especially in emotionally charged interactions. Nonetheless, few studies have focused on analyzing how customers’ perceptions about services employees’ emotional skills are determining their attitudes and behavioral intentions. This study provides evidence on employee’s influences on consumer behaviors and outcomes, with a specific focus on EEC. It also sheds light on the unintuitive impact of customer employee rapport on loyalty toward the company.

Details

Journal of Services Marketing, vol. 32 no. 3
Type: Research Article
ISSN: 0887-6045

Keywords

Open Access
Article
Publication date: 4 October 2019

Ulrich Schmitt

In addressing the future trajectory of knowledge management systems, this paper uses the psycho-social notion of generativity which recently stimulated contributions in technology…

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Abstract

Purpose

In addressing the future trajectory of knowledge management systems, this paper uses the psycho-social notion of generativity which recently stimulated contributions in technology and innovation for a holistic systemic knowledge management (KM) review. The purpose of this study is to identify current shortcomings and fixations together with their ramifying affordances, all enveloped within a novel KM concept and prototype-system-under-development.

Design/methodology/approach

It follows up on prior publications using design science research (DSR) methodologies in compliance with theory effectiveness, a principle expecting system designs to be purposeful in terms of utility and communication. The KM perspective taken prioritizes a decentralizing agenda benefiting knowledge workers while also aiming to foster a fruitful co-evolution with traditional organizational KM approaches.

Findings

The notions of generative fit and capacities in their technical, informational and social interpretations prove able to accommodate diverse KM models and to cumulatively synthesize a wide range of related concepts and perspectives. In the process, Nonaka’s renowned socialize, externalize, combine, internalize and Ba model is repurposed and extended to suggest a corresponding complementing seize, imbed, collate, encompass, effectuate workflow embedded in distinct digital ecosystems fully aligned to the diversity of the generative attributes introduced.

Research limitations/implications

Although the prototype development is still in progress, the study conforms to the DSR practice to report on early visions of technology impact on users, organizations and society and also refers to and reflects on aspects of feasibility, suitability, acceptability and the system’s prospect as a general-purpose technology or disruptive innovation.

Originality/value

The paper transdisciplinarily integrates the well-established psychological notions of generativity into its newer digital and systemic KM dimensions. The resulting new insights transparently inform the concept and prototype design, present a holistic framework for individuals and organizations and suggest avenues for new KM applications and KM research directions inspired by the adopted and adapted novel generativity contexts.

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