Search results

This chapter employs an emerging theoretical perspective—social rules theory—to reframe and redefine organizational change and development in ways potentially overcoming some of their conceptual inadequacies. After elaborating social rules theory, it is first utilized to reframe organizational change, and second, to redefine OD as a special type of project system in organizations which facilitates change by surfacing, assessing, and modifying as needed, the rules and rule systems within or linking organizational components.

The sustainable performance of hotels which constitute a major part of the tourism industry, gains increasing importance day by day. Sustainability has become mandatory not only for the tourism industry but also for all industries producing goods and services. Reducing the negative impact of development on the environment and environmental innovation which aims to benefit from natural resources and energy effectively and consciously helps hotels to be sustainable. The tourism industry has a complex structure and exists as being intertwined with other branches of science. Tourism, which is a multidisciplinary industry, is nourished by other branches of science as well as supplies other fields of science by providing working space. Some new solutions that are put forward by materials science and engineering take place in the tourism industry as new innovations. Owing to this interaction, the workload of the personnel working in hotels is reduced and the enterprises save material and energy. At the same time, the customers who benefit from the services of the hotels consume the services in more comfortable and safer environments.

Ceramic materials are generally used in toilet and bathroom parts of hotels. However, ceramics are observed to be used in lobbies, cafes, restaurants, pools, facades, and similar areas in addition to toilets and baths in hotels. The aim of this study is to identify new ceramic solutions that affect and contribute to the sustainability of the hotels which is a major sector under the roof of the tourism industry and to contribute the literature. In order to actualize this aim, the document analysis method which is one of qualitative research methods was used and the literature search was carried out to identify new ceramic solutions. The result of study includes moisture control tiles with the ability to keep the humidity at normal standards in terms of human health and that can be used in hotels, facade systems that clean themselves and the polluted air, thermal coating systems for heat insulation, antibacterial materials that provide hygiene, and dirt repelling products. Also, it is seen that there are new ceramic solutions such as costless night lighting and security strips as well as materials with a phosphorescence property for aesthetical purposes and also, tiles with heat control which offer different possibilities aesthetically. It is observed that the different benefits obtained from each of identified new ceramic solutions ease off the workload of personnel working in the hotels, enable material and energy saving in hotels and at the same time, provide an accommodation in a more comfortable and safer environment for customers. In addition to this, the use of high-technology ceramics and nanomaterials in the field of tourism creates places where technology and aesthetics combine.

How are our cities confronting the challenges posed by a warming climate, the loss of biodiversity, and the increasing urban heat island effect? ― This chapter discusses the opportunities and benefits of applying the concepts of renaturalization and rewilding of cities. It introduces nature-based solutions (NBS) in urban planning that are integrated with the aim to enhance urban resilience and to slow down the biodiversity decline, which can be applied in two areas: through the conception of new green neighborhoods and through the regeneration and regreening of existing but neglected parts of the city, such as postindustrial brownfields or economically weak districts.

Contact to nature is essential for human existence, urban well-being, and a good quality of life. Green spaces in cities – big or small – all contribute to health and well-being. However, many cities do not offer residents easy access to green space within the city. Improving better access and extending gardens and parks will deliver a large number of benefits, such as ecosystem services, better water management for enhanced urban flood control, and slowing down the biodiversity loss, with the potential to restore damaged ecosystems. Furthermore, additional green space and NBS help to keep cities cool during heat waves and improve the urban microclimate.

In this context, NBS and regreening can generate significant benefits for citizens, improve urban health and well-being, and offer an opportunity to effectively deploy nature to resolve major societal challenges ― such as social inclusion, food security, and disaster risk reduction. However, it is essential that the design of NBS is fully integrated with other complementary planning interventions and seeks synergies across all sectors.

This paper depicts barbershop singing as a masculine social form, and compares and contrasts the original masculine form with the ways the form is feminized. Two organizations, Sweet Adelines International (SAI) and The Barbershop Harmony Society (BHS) perform and promote barbershop singing. We document the devices used to feminize the form (naming, song selection, choreography, fashion, and organizational style), and argue that an interaction between form and content takes place in the women’s organization that genders the form in spite of its original masculine meanings. Theoretically significant is the description of how feminizing a masculine form reinforces the conservative ethos of, and hence senses of membership in, the barbershop form. Demonstrating that forms can accommodate even culturally distinctive content has implications for understanding the interaction between form and content.

University libraries have traditionally been the primary caretaker of scholarly resources. However, as electronic modes of information delivery replace print materials, expectations of academic libraries have evolved rapidly. In this environment, academic libraries need to be adaptable organizations. Librarianship, though, is deeply rooted in strong values and beliefs which inherently limit receptivity to change and innovation, but these constraints are not absolute. Social network research indicates that professional advice networks play a significant role in how one thinks about and performs work and that individual perspectives are broadened when diverse input is received. Based on social network analysis methods, this study explored the relationship between individual receptivity to innovation and the composition of a person's professional advice network through a purposive sample of academic librarians in Illinois. The group completed a survey that explored two dimensions: (1) the nature of relationships within their professional advice network and (2) the individual's personal receptivity to innovation. Analysis of the nature of relationships within the professional advice networks was based on a combination of quantitative and qualitative techniques, in contrast to the analysis of the respondents’ receptivity to innovation which was based on quantitative measures. Based on the information from the 440 respondents, the results of this research indicate that there is a relationship between the size of the professional advice networks and individual's receptivity to innovation, but additional aspects of the professional advice network may play a role in an individual's overall receptivity to innovation.

Complexity theorists propose that organizations are made up of complex responsive processes in which people create and recreate organizational forms through dynamic micro-level interactions. Social constructionists add that conversations are the means by which these interactions occur. Our analysis illustrates how the U.S. Nuclear Regulatory Commission (NRC) engaged a wide range of stakeholders in a successful dialogue process to recreate a new system for monitoring nuclear reactors. The success was due, in large part, to the conversational qualities tacitly and explicitly agreed to by those involved in the process which included a spirit of freedom, inclusion, inquiry, spontaneity, and possibility. Using a grounded theory building process, we show how these qualities produced transformative change by increasing levels of interconnectivity, shared identity, and collective capacity among participants. These findings provide the beginnings of a model for understanding continuous and transformative change and demonstrate the value of engaging the “whole system” in sustained dialogue, even in complex, highly regulated environments.

This chapter addresses how emotional labor relates to effort; an important mediator in the relationship between emotional labor strategies and important outcomes. To better understand how effort functions in these relationships, a new way of understanding emotional labor strategies is considered. This new approach accounts for effort profiles associated with different types of emotional labor. Consequently, three distinct categories of emotional labor strategies emerge; cause-focused, symptom-focused, and avoidance actions. These new categories are contrasted with the current dichotomous understanding of emotional labor strategies; surface and deep acting. How these three distinct sets of emotional labor strategies are specifically related to effort – and thus to outcomes of interest – is discussed and propositions are made. The implications of, and avenues for future research afforded by this new categorization of emotional labor are discussed.