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The main goal of the article is to determine the mediating role of HRM outcomes in the relationships between staffing the organization and company performance results and to establish whether there are any identifiable regularity in this scope in the pre-pandemic and pandemic period in the HQs and foreign subsidiaries of MNCs.

The empirical research included 200 MNCs headquartered in Central Europe. To capture the actual relations between the variables under study the raw data in the variables were adjusted with the efficiency index (EI). The Partial Least Squares Structural Equation Modeling (PLS-SEM) was used to verify the research hypotheses and assess the mediating effects.

The research findings show that, with the exception of the HQs in the pandemic period, when staffing had a negative effect on the company performance results in quality, in other cases it had a positive effect on results in HRM, finance, innovativeness and quality, both in the pre-pandemic and pandemic period, although this effect was not always statistically significant. Furthermore, the company's performance results in HRM mediate positively the relationships between staffing and the other three categories of company performance results, regardless of the organizational level (HQs' or subsidiaries') and time period under consideration. Additionally, during the pandemic, the company's performance results in HRM mediate the relationships between staffing and the other company's performance results stronger than in the pre-pandemic time.

In addition to confirming the results of some other studies, the article also provides new knowledge. It determines the mediating role of HRM outcomes in the relationship between staffing and company performance results in finance, innovativeness and quality. Moreover, it identifies certain regularities in the four studied contexts, which is a novelty in this type of research. It also uses an innovative approach to including employee KPIs as the efficiency index in analyzing the relationships between the variables under study.

In this paper, the authors examine auditor upward feedback, which provides a unique opportunity for staff auditors to exercise their voice within an audit firm. Upward feedback can improve employee perceptions of fairness and justice while mitigating feelings of burnout and turnover intentions, thus enhancing audit quality. However, it is unclear which circumstances improve the likelihood that auditors will use their voice and give feedback to superiors. The purpose of this study is to investigate contextual factors that impact the likelihood that auditors will provide upward feedback.

Using a 2 × 2 + 2 experiment with staff auditors, the authors test the likelihood of giving feedback when presented with different feedback systems (electronic anonymous, face-to-face or no opportunity) and experiences with managers (favorable or unfavorable).

The authors find that, while feedback type alone does not change the likelihood of auditors providing upward feedback, auditors are more likely to provide feedback after a favorable manager experience than an unfavorable one. The likelihood of providing feedback after an unfavorable experience is higher, however, when the feedback type is electronic and anonymous as opposed to face-to-face. Additional analyses illustrate strong relationships between manager experience, feedback type and procedural justice, which significantly influence the turnover intentions of staff auditors.

To the best of the authors’ knowledge, the authors are the first to examine the value of subordinates’ upward feedback on firm outcomes, including burnout and turnover intention.

By older adulthood, the majority of individuals will have experienced at least one traumatic event. Trauma-informed care (TIC) is proposed to improve effectivity of health-care provision and to reduce likelihood of services causing retraumatisation. This study aims to assess the effectiveness of staff training in TIC in older adult services.

TIC training was delivered across eight Older Adult Community Mental Health Teams in the same UK organisation. Questionnaires were administered before and after training: a psychometrically robust measure, the Attitudes Related to Trauma-Informed Care, was used to assess TIC-related attitudes, and a service-developed scale was used to measure changes in TIC competence. Data was analysed using linear mixed effects modelling (LMM). Qualitative data regarding the impact of training was gathered one month after training through a free-text questionnaire.

There were 45 participants, all of whom were white British. LMM on pre- and post-data revealed that staff training significantly increased competencies across all measured TIC domains. Overall, staff attitudes were also significantly more trauma-informed after training. Qualitatively, staff identified time as the only additional resource required to deliver the skills and knowledge gained from training.

Training was found to be effective in increasing TIC-related skills and attitudes. Organisations aiming to become trauma-informed should consider staff training as one aspect of a wider development plan.

To the best of the authors’ knowledge, this paper is the first to examine TIC training for staff working in Older Adults Mental Health Services. Recommendations for services aiming to develop a trauma-informed culture have been provided.

This preliminary investigation aims to examine the psychological impact of the COVID-19 pandemic on patients and staff within a high secure service.

To discern the connection between COVID-19-related distress and multiple factors, the study involved 31 patients and 34 staff who completed assessments evaluating coping strategies, resilience, emotional reactivity, ward atmosphere and work-related aspects.

Results demonstrated that around a third of staff (31.2%) experienced COVID-19-related distress levels that met the clinical cut-off for possible post-traumatic stress disorder. Emotional reactivity, staff shortages, secondary traumatic stress and coping strategies were all positively correlated with COVID-19-related-distress. Resilience was negatively associated with distress, thus acting as a potential mitigating factor. In comparison, the prevalence of distress among patients was low (3.2%).

The authors postulate that increased staff burdens during the pandemic may have led to long-term distress, while their efforts to maintain minimal service disruption potentially shielded patients from psychological impacts, possibly lead to staff “problem-focused coping burnout”. This highlights the need for in-depth research on the enduring impacts of pandemics, focusing on mechanisms that intensify or alleviate distress. Future studies should focus on identifying effective coping strategies for crisis situations, such as staff shortages, and strategies for post-crisis staff support.

The authors postulate that the added burdens on staff during the pandemic might have contributed to their distress. Nonetheless, staff might have inadvertently safeguarded patients from the pandemic’s psychological ramifications by providing a “service of little disruption”, potentially leading to “problem-focused coping burnout”. These findings underscore the imperative for further research capturing the enduring impacts of pandemics, particularly scrutinising factors that illuminate the mechanisms through which distress is either intensified or alleviated across different groups. An avenue worth exploring is identifying effective coping styles for pandemics.

During the academic session 1991/92, a project was carried out to review the strategic and operational management of the staffed public information points in the Library and Information Services at Aston University. Three main methods were used: an analysis of enquiries; a staff attitudes survey; and a customer survey. The main results which emerged were that staff perceived that there was no‐one with overall management responsibility for the service that an on‐going training programme for information point staff should be introduced; and that most customers were satisfied with the existing quality of service and approachability of the staff. Consequently, the Head of Information Services has assumed strategic and operational responsibility for the service; a rolling training programme for staff has been introduced; and a Quality Circle has been established to formulate a Customer Care Policy, and to produce recommendations for continuous improvement of the service.

This paper aims to focus on staff injuries arising from incidents involving physical intervention (PI) with service users in a forensic, learning disability hospital.

Incident reports and individual electronic patient records were analysed to review all incidents in which staff were injured from January‐September 2011.

Injury rates for staff were consistently higher than those for service users over the nine month period. The majority of staff injuries happen as a result of an assault on staff by the service user either before PI is used (36.3 per cent) or during the PI process (47.6 per cent). The remaining 16.1 per cent of staff injuries occur as a result of accidents during PI (12.9 per cent) or re‐escalation of aggression after the incident (3.2 per cent). Very few (4.8 per cent) staff injuries are reported as “serious”. Most serious injuries are caused by kicks from service users. Kicks from service users are the highest cause of all staff injury.

This review is a retrospective analysis of incident reports and as such does not capture the richness of data which would be available in the planned qualitative piece of research.

The findings of this review can be used to inform aspects of physical intervention training which may be tailored to specifically address areas where staff are at increased risk of injury.

This review is unique in the available literature in highlighting the point at which the injury occurs during the PI process.

The general knowledge and skills of staff working with people with learning disabilities have been of interest for a number of years, and Valuing People (DH, 2001) highlighted them as a significant issue. Research has shown that there are further deficits in the knowledge and skills of staff concerning the mental health of people with learning disabilities. This paper gives a general overview of some of the factors involved in the training and knowledge of learning disabilities staff relating to mental health. Early indications from research have shown that training may be effective as a way of addressing these problems, but further research and clear guidance on best practice in implementing staff training are needed in this important area.

A principal should expect to get no more out of his staff than he puts into it. Recent leadership theory stresses the importance of involving the staff group in decision making and action taking. The involvement of a staff group in an Australian rural high school was investigated and it was found that little communication took place on school matters, that there was little involvement in decision making, that the goals of the group were confused. Although the power of the group was not being released there was a considerable interest by the staff in the possibility of their being given a share in decision making. There appear to be strong arguments, in the interests of the education of children and of staff morale, for the maximum involvement of staff members in all phases of the operation of the school.

A preliminary investigation and discussion of effective methods of staff development as identified by a sample of teachers from international schools. Discusses the nature and purpose of staff development, and the views of teachers on the most effective methods of staff development. Identifies the importance of staff development by colleagues from within a school as one of the most effective methods, and also the development of local school groups as a means of enhancing development for both the individual and the institution. Develops a list of questions that both teachers and administrators may wish to address when evaluating the role and effectiveness of staff development within their own schools.

All personnel in libraries are key to good service. The visibility of library support staff and their important positions of initial contact with library users make their efforts especially crucial. Training programs for support staff often include discussion of the library mission, how library resources connect with users, how to communicate with library users, and how library service can be enjoyable. When managers plan staff training and continuing education programs for support staff, readers' advisory is a very good topic.