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The purpose of this paper is to contrast two views, a transformative and a coordinative view, on business process management (BPM) in order to propose an integrated view.

The investigation has been made with the purpose of developing a synthesis of these two views working as thesis and antithesis. The core of such dialectic approach is to create a synthesis that transcends contradictions of the thesis and antithesis. Pros and cons in the two perspectives have been identified and an integrated process view has been proposed, as well as operationalised into modelling methods. The integrated process view comprises a number of definitions of different process types (business process, assignment process, transformation process and provision process).

The paper derives characteristics of the transformative as well as the coordinative view. These are used as the basis for pinpointing important characteristics of an integrative view. These characteristics put forward coordination in relation to transformation as well as assignment processes in relation to other types of processes (such as transformation processes and provision processes)

The proposed integrated view has practical implications in the work of modelling, analysing and designing business processes.

The value of the paper is that it presents a complementary view on business processes derived from two existing views. In the paper, coordination aspects are seen as superior to transformation.

Financial communication produces various texts, among which are earnings videos. The videos employ language and image in multimodal discourses to convey specific social meanings about corporate performance. The purpose of this paper is to select earnings videos and study their incorporated genres, styles and discourses.

Interdiscursivity permits hybridity because it mixes the choice of genres, styles or discourses. An interdiscursive analysis is conducted on earnings videos in English, French and Spanish from corporations in the global finance industry. It involved three sequential stages: (1) to detect the discourses, (2) to name the discourses and (3) to consider the function of the discourses.

Earnings videos are hybrid because interview and presentation genres, formal and casual styles and the discourses of financial accounting, strategic management and public relations are encountered. The genres, styles and discourses are interwoven to create an interdiscursive mix, which constructs earnings through a (pseudo)personal social relation and easified discourses. The multimodal discourses convey robust corporate performance in an interim, and their use is symptomatic of marketization. Corporations may “market” their performance to seem like a worthwhile investment to persuade (potential) investors.

The paper enriches existing research in financial communication because it studies how multimodal discourses in earnings videos are tailored for marketization. The videos have not been analyzed, and their analysis complements earlier studies on other financial communication texts. The analysis examines discourses through language and image features, whose co-deployment conveys meaning about corporations.

The underlying objective of this literature review was to investigate what kinds of semiotics researches have been employed in user interfaces design and usability evaluation, and how were they employed.

This research follows a systematic literature review process that consists of three key stages: planning the review, conducting the review, and reporting the review. Starting with an initial set of about 1,000 research articles, 65 were selected for this review, using an inclusion and exclusion criteria. Qualitative and quantitative data were extracted from the selected literatures following a data extraction strategy in six themes of data extraction. The extracted data were synthesized to formulate the stated research questions to obtain the review goals.

This systematic review identified research strengths, gaps, and challenges. Apart from this, further research possibilities were also explored in this review. For research, the review showed clear needs for more researches to increase both the number and the quality of studies that can be focused on the research gaps identified by this systematic review related to: outcome validation; cultural issues consideration; user interfaces of mobile applications and websites; semiotics perception in usability evaluation; and further improve the value and applicability of research ideas. For practice, the review showed the significance of semeiotics in user interface design and usability evaluation to develop users' intuitive interfaces for boosting the system's usability.

Based on a systematic literature review, the paper not only depicts the current status of semiotics research in user interface design and evaluation, but also provides a number of implications for research and practice. Thus, the review contributes to the scientific community of user interface design and evaluation, as well as suggesting the actual advances in the state of the practice in semiotics research on user interface.

The purpose of this paper is to conceptualize data quality (DQ) in the context of business process management and to propose a DQ oriented approach for business process modeling. The approach is based on key concepts and metrics from the data quality management domain and supports decision‐making in process re‐design projects on the basis of process models.

The paper applies a design oriented research approach, in the course of which a modeling method is developed as a design artifact. To do so, method engineering is used as a design technique. The artifact is theoretically founded and incorporates DQ considerations into process re‐design. Furthermore, the paper uses a case study to evaluate the suggested approach.

The paper shows that the DQ oriented process modeling approach facilitates and improves managerial decision‐making in the context of process re‐design. Data quality is considered as a success factor for business processes and is conceptualized using a rule‐based approach.

The paper presents design research and a case study. More research is needed to triangulate the findings and to allow generalizability of the results.

The paper supports decision‐makers in enterprises in taking a DQ perspective in business process re‐design initiatives.

The paper reports on integrating DQ considerations into business process management in general and into process modeling in particular, in order to provide more comprehensive decision‐making support in process re‐design projects. The paper represents one of the first contributions to literature regarding a contemporary phenomenon of high practical and scientific relevance.

The purpose of this paper is to elaborate on the concept of action by addressing actions and roles in the practice of action research, illustrated by dilemmas in an action research project on information systems development in public sector. The main ambition with action research is being able to solve organisational problems through intervention and to contribute to scientific knowledge. The main emphasis has so far been on the “research part”. Here the authors focus on the “action part” of action research to generate rigorous research, to solve local problems and to deal with evident dilemmas in action research.

This is a qualitative case study. The empirical illustrations of this paper originate from an action research project that focused the two e-service development initiatives analysed below. The analysis is structured using key aspects and phases proposed by Avison et al. (2001). As a result of the analysis, the concept of action is elaborated. The action elements action, actor, motive, space and time are analysed together with different roles. This goes beyond the existing action research literature.

The conclusions show that there is a need to understand actions and roles within action research projects – not separating action from research. Research is also seen as action. The practice of action research is also discussed as context-bounded interactive social action: action research as a recurrent, interactive and dynamic activity. It is also identified that the understanding of roles, actions and interaction can help handle dilemmas in action research.

The authors contribute to the body of knowledge concerning action research in the information systems research field and in general by exploring the need to study the concept of action (e.g. situations and elements), to be explicit concerning the different phases, roles and responsibilities and management of different dilemmas in action research. A limitation of this study is that the inter-organisational development character in this study adds an extra dimension into the practice of actions research only partially highlighted. Another limitation is focus on public agencies. However, this is not critical for the results on action elements and the action research dilemmas that are studied.

The understanding of roles, actions and interaction can solve the dilemmas and challenges linked to the practice of action research in the information systems field, but such understanding can help discover and handle dilemmas in action research.

The originality in this research is an illustration of and a perspective of action research as a context-bounded interactive social action: action research as a recurrent, interactive and dynamic activity. The value is that this knowledge can help handle dilemmas in action research.

Financial information about costs and return on investments are of key importance to strategic decision making but also in the context of process improvement or business engineering. The purpose of this paper is to propose a value‐oriented approach to business process modeling based on key concepts and metrics from operations and financial management, to aid decision making in process re‐design projects on the basis of process models.

The paper suggests a theoretically founded extension to current process modeling approaches, and delineates a framework as well as methodical support to incorporate financial information into process re‐design. The paper uses two case studies to evaluate the suggested approach.

Based on two case studies, the paper shows that the value‐oriented process modeling approach facilitates and improves managerial decision making in the context of process re‐design.

The paper presents design work and two case studies. More research is needed to more thoroughly evaluate the presented approach in a variety of real‐life process modeling settings.

The paper shows how the approach enables decision makers to make investment decisions in process re‐design projects, and also how other decisions, for instance in the context of enterprise architecture design, can be facilitated.

This paper reports on an attempt to integrate financial considerations into the act of process modeling, in order to provide more comprehensive decision‐making support in process re‐design projects.

To reveal similarities between the business process reengineering (BPR) and shared service approaches, in order to improve outcomes of shared service implementation processes through lessons learnt from previous BPR projects.

As the focus of this paper is primarily theoretical, the paper starts out with a literature review of developments in the BPR and shared service movements. Similarities between the two change alternatives are discussed and drawn up.

The paper concludes by identifying which previously learnt lessons the emerging shared service movement should take into account from the BPR era when implementing shared services.

The paper is primarily based on previous findings from a literature review. To increase insights into the contemporary shared service phenomenon, complementary research in the form of in‐depth case studies are recommended.

Based on the similarities between BPR and shared service approaches, some normative guidelines for the implementation of shared service are given to practitioners.

This paper fills a gap in process‐oriented research by comparing BPR and shared service approaches in order to reveal similarities, which in turn enables practitioners to draw on pre‐existing research findings in their present shared service projects.

The purpose of this paper is to examine the suitability of current care pathway modelling techniques for supporting business improvement and the development of information systems. This is in the light of current UK government policies advocating the use of care pathways as part of the £12.4 billion programme for Information Technology and as a key strategy to reducing waiting times.

A qualitative analysis of the variety in purpose, syntax and semantics in a selection of existing care pathways is conducted.

Care pathways are typically modelled in an ad hoc manner with little reference to formal syntax or semantics.

The research reviews a small selection of existing pathways. The feature set used for evaluation could be further refined. Future research should examine the suitability of applying existing process modelling techniques to care pathways and explore the motivations for modelling care pathways in an ad hoc manner.

The development of care pathways can aid process improvement and the integration of information systems. However, while syntax and semantics are not standardised the impact of care pathways in the work of Department of Health agencies, in particular Connecting for Health, is likely to be limited.

The results provide insight into the limitations of the state of the art in care pathway models. This highlights a significant omission in the Department of Health's approach and identifies an important direction for further development that will aid Connecting for Health, healthcare organisations and healthcare professionals to deliver more effective services.