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In this chapter, the performance of Swiss mountain ropeway companies in the period from 2011 to 2016 have been analyzed. The sample includes 194 observations from 43 companies, covering about 90% of the market. In order to explain the levels of cash-flow returns, the degree of self-financing and revenue growth for ropeway companies, firm-specific characteristics, meteorological data, infrastructure information and market-specific factors were taken into account. The results, which are based on a general method of moments estimates, reveal that a high equity ratio and consistent capital expenditures are important for performance. Also, the market environment, including such factors as exchange rates and brand recognition of ski areas in Europe and Asia, are important for firm performance. Overall, the Swiss market is a unique country for this type of analysis, given either that the required data on mountain ropeway companies in other countries are unavailable or that a few rather large companies dominate the market.

Customer-centric measures such as customer satisfaction and repurchase intent are important indicators of performance. The purpose of this paper is to examine what is the strength and significance of the path coefficients in a customer satisfaction model consisting of various customer-centric measures for different types of ski resort customer (i.e. day, weekend and ski holiday visitors as well as season pass holders) in a ski resort in Canada.

The results were analyzed using the partial least squares structural equation modeling approach for the four different types ski resort visitors.

There appeared to differences in the strength and significance in the customer satisfaction model relationships for the four types of ski resort visitors indicating that the a priori managerial classification of the ski resort visitors is warranted.

The research pinpoints differences in the strength and significance in the relationships between customer-centric measures for four different types ski resort visitors, i.e. day, weekend and ski holiday visitors as well as season pass holders, which have significant managerial implications for the marketing practice of the ski resort.

The case was developed from two 2-h interviews with the Chief Operating Officer of A-Basin, Alan Henceroth; there is no CEO of A-Basin. The second interview was recorded on a Zoom call to provide accuracy of quotations and information. A variety of secondary sources were used in terms of better understanding the current state of the ski industry, as well as its history.

Arapahoe Basin (A-Basin) is a historic, moderately sized, ski area with proximity to metropolitan Denver, Colorado. For over 20 years A-Basin partnered with Vail, allowing skiers to use the Vail Epic Pass, for which A-Basin received some revenue from Vail for each skier visit. The Epic Pass allowed pass holders unlimited days of skiing at A-Basin. More and more skiers were buying the Epic Pass, thus increasing the customer traffic to A-Basin. However, the skier experience was compromised due inadequate parking, long lift lines and crowded restaurants. The renewal of the contract with Vail was coming due, and A-Basin had to consider whether to renew the contract with Vail. The case is framed primarily as a strategic marketing case. The authors use Porter’s five forces model to assess the external environment of A-Basin, and the authors use the resource-based view and the VRIO tool to assess A-Basin’s internal strengths. Both frameworks provide useful analysis in terms of deciding whether to continue A-Basin’s arrangement with Vail or end the contract and pursue a different strategy. In 2019, after consultation with the Canadian parent company Dream, A-Basin made the decision to disassociate itself from the Epic Pass and Vail to restore a quality ski experience for A-Basin’s customers. No other partner had ever left its relationship with Vail. An epilogue details some of A-Basin’s actions, as well as the outcomes for the ski area. Generally A-Basin’s decision produced positive results and solidified its competitive position among competitors. Other ski areas have since adopted a similar strategy as A-Basin. A-Basin’s success is reflected in a pending offer from Alterra, Inc., to purchase the ski area.

The A-Basin case can be used in both undergraduate and graduate strategic (or marketing) management courses. It is probably best considered during the middle of an academic term, as the case requires students to apply many of the theoretical concepts of strategy. One of the best books to enable students to use Porter’s five forces is Understanding Michael Porter by Joan Magretta (Boston: Harvard Business Review Press, 2012). Magretta was a colleague of Porter for many years and was an Editor of the Harvard Business Review. For a discussion of the VRIN/VRIO concept, see Chapter 4 of Essentials of Strategic Management by Gamble, Peteraf and Thompson (New York: McGraw-Hill Education, 2019).

The purpose of this paper is to investigate the sensitivity of ski businesses and of the accommodation sector in Tyrol to warm winter seasons and to draw conclusions for climate change vulnerability.

Operational indicators of ski areas and overnight stays in the destinations were analysed in the record warm winter season 2006/2007. Comparing the climatic anomalies of that season with climate change scenarios, the season can serve as an analogue year for average future winter seasons. By interpreting changes in the analogue year, the potential vulnerability of the winter tourism industry in the study area can be assessed.

While the impact on ski areas was relatively small on the province level, the analysis on the basis of individual businesses showed a high sensitivity of small to medium and low‐altitude ski areas as well as of ski areas with insufficient snowmaking facilities. Significant differences in the impact on the accommodation sector were found on the district level, with longer‐lasting negative effects on the regional tourism economy in two districts with low‐altitude ski areas. Climate change increases the risk of financial losses for individual ski businesses as well as for tourism‐dependent regional economies, as happened in the 2006/2007 season. As the season represents an extreme event, the long‐term effect of a rising frequency of warm winters on demand cannot be assessed.

The paper presents a valuable and inexpensive approach to assess the impact of warm winter seasons on the supply side as well as on the demand side.

The aim of this study was (1) to investigate the relationship between destination image (DI), destination personality (DP) and behavioral intention (BI) in the context of ski tourism and (2) especially the role of DP in the relationship between DI and BI among ski tourists.

We collected data using WJX.CN (N = 400) to test the hypothesized model. Confirmatory factor analysis (CFA) was used to examine the psychometric properties of the measurement model and partial least squares structural equation modeling (PLS-SEM) was used to test the hypotheses.

The results show that DI directly affects DP and partially affects BI, while DP directly affects ski tourists' BI. In addition, the indirect effect of DP between affective image and BI was significant, showing full mediation, and the indirect effect of DP between cognitive image and BI was significant, showing a partial mediation effect.

The findings enrich the ski tourism literature, contribute to the development of ski tourism in destination cities and the strategic marketing of ski resorts and provide recommendations for ski tourism researchers and marketers.

This introductory paper aims to provide a broad overview of the significance and contributions of this theme issue.

This introductory paper draws from the papers presented at a conference on tourism and local development in the Alpine region (Courmayeur, Italy, June 26-27, 2017). Sustainable tourism from different perspectives was a core topic at this conference, and it is a theme widely discussed in the literature.

Sustainability in mountain tourism has many facets, and it involves many aspects of tourism management: mobility and mobility infrastructure; global warming, snow shortage and long-term viability of ski stations; pollution and clean air; price of accessibility; stakeholders’ involvement and networking; and cross-border partnerships. The tourism literature has always been in transition, with many disciplines contributing to its development. Sustainability adds new perspectives that enrich the field and broaden the horizon and discussion. Even though each paper has its own specific conclusion, there are several key themes that emerge from most of the papers. Among these, sustainability is stimulating a re-think of the “classical” products and services provided in mountain destinations, particularly in relation to the winter season. Snow, water and other physical resources typical of mountain regions can no longer be taken for granted, and their progressive scarcity requires a long-term view.

The findings indicate that it will be necessary to encourage tourists to try and explore the wider range of products and services that a mountain destination can offer. To facilitate this, tourism operators will need to configure a broader and richer experience in the future. The issue of sustainability involves many stakeholders, who can combine their knowledge, competences and activities to maximize the attractiveness of a location while preserving its resources for the future.

The value of this paper is that it highlights the key themes and perspectives that sustainable tourism is raising.

The purpose of this paper is to explore the dynamics between management approach, human resource systems and practices, and responses of seasonal workers.

After reviewing literature on contingent workers focusing on seasonal workers in particular, this paper presents a case study of how seasonal work is managed in a specific organisational context.

There is a noticeable gap between the organisation's initial approach to human resource management (during recruitment and induction) and the way employees are actually managed during the course of their employment. While seasonal employees may have low levels of organisational commitment as a consequence, nevertheless their commitment to colleagues, supervisors, and in some cases, clients has side‐benefits for the organisation.

The research is based on a single case study and has illustrative value. The characteristics of seasonal work described in the case reflect a specific industry and organisational context.

The findings suggest that employers of seasonal workers should consider the influence of human resource management systems and practices on the expectations and experience employees have of work.

The paper makes an empirical contribution as seasonal work has received little attention to date. Moreover, as seasonal work potentially combines short‐term finite employment with longer‐term relational aspects, we are able to highlight the relevance of cyclical time to an understanding of how employees perceive and experience work.

This study aims to determine the effects of lodging infrastructure development (LID) on Cordillera Administrative Region’s (CAR) environmental quality and natural resource management and its implication to globally responsible leadership. Specifically, this study sought to determine the contribution of LID to environmental deterioration and natural resource degradation in the CAR. As a result, a mathematical model is developed, which supports sustainability practices to maintain the environmental quality and natural resource management in CAR, Philippines.

This study used a descriptive research design using a mixed-methods approach. Self-structured interview and survey were used to gather the data. The population of this study involved three groups. There were 6.28% (34) experts in the field for the qualitative data, 70.24% (380) respondents for the quantitative data and 23.47% (127) from the lodging establishments. 120 respondents from the Department of Tourism – CAR (DOT-CAR) accredited hotels. Nonparametric and nonlinear regression analysis was used to process the data.

The effects of LID on the environmental quality and natural resource management in CAR as measured through carbon emission from liquefied petroleum gas (LPG), electricity and water consumption in the occupied guest rooms revealed a direct correlation between the LID. Findings conclude that the increase in tourist arrival is a trigger factor in the increase in LID in the CAR. The increase in LID implies a rise in carbon emission in the lodging infrastructure. Any increase in tourist arrivals increases lodging room occupancy; the increased lodging room occupancy contributes to carbon emissions. Thus, tourism trends contribute to the deterioration of the environmental quality and degradation of the natural resources in the CAR. A log-log model shows the percentage change in the average growth of tourist arrival and the percentage increase in carbon emissions. Establishments should observe standard room capacity to maintain the carbon emission of occupied lodging rooms at a minimum. Responsible leadership is a factor in the implementation of policy on standard room capacity.

The result of the study has some implications for the lodging businesses, the local government unit (LGU), the Department of Tourism (DOT) and the Department of Environment and Natural Resources (DENR) in the CAR. The study highlights the contribution of the lodging establishments to CO₂ emission, which can degrade the quality of the environment, and the implication of responsible leadership in managing natural resources in the CAR. The direct inverse relationship between energy use and CO₂ emission in hotels indicates that increased energy consumption leads to environmental degradation (Ahmad et al., 2018). Therefore, responsible leadership among policymakers in the lodging and government sectors – LGU, DOT and DENR – should abound in the CAR. Benchmarking on the model embarked from this study can help in designing and/or enhancing the policy on room capacity standardization, considering the total area with its maximum capacity to keep the carbon emission at a lower rate. Furthermore, as a responsible leader in the community, one should create programs that regulate the number of tourists visiting the place to decrease the number of overnight stays. Besides, having the political will to implement reduced room occupancy throughout the lodging establishments in CAR can help reduce the carbon emissions from the lodging businesses. After all, one of the aims of the International Environment Protection Organization is to reduce CO₂ emissions in the tourism industry. Hence, responsible leadership in environmental quality preservation and sustainable natural resource management must help prevent and avoid greenhouse gas (GHG) emissions.

Most studies about carbon emission in the environment tackle about carbon dioxide emitted by transportation and factories. This study adds to the insights on the existing information about the carbon emission in the environment from the lodging establishments through the use of LPG, electricity and water consumption in the occupied guest rooms. The findings of the study open an avenue for globally responsible leadership in sustaining environmental quality and preservation of natural resources by revisiting and amending the policies on the number of room occupancy, guidelines and standardization, considering the total lodging area with its maximum capacity to keep the carbon emission at a minimum, thus contributing to the lowering of GHG emissions from the lodging industry.

This paper aims to review two micro-trends influencing the landscape of adventure tourism activities in Nepal. In spite of being a popular adventure tourism destination for more than half a century, the offer of adventure tourism activities in Nepal remained limited until recently.

This study underpinned by interpretive epistemology used netnographic methods of data collection. As such, 15 stakeholderss’ interviews were conducted, and 25 grey literature sources were collected.

The findings suggest that a bottom-up approach to the development of emerging adventure sports and the upsurge of domestic adventure tourism are the micro-trends influencing the adventure tourism landscape in Nepal. This paper discusses skiing and mountain biking as emerging land-based adventure activities. One distinguishing feature is that those initiatives are driven by locals passionate about this sport. Furthermore, skiing and mountain biking are promoted for both international and domestic tourists. Overall, the findings highlight the growth of the domestic adventure tourism market in Nepal.

This study recommends shifting attention from focussing merely on international visitors and to establish domestic adventure tourism market. For practitioners, including tourism agencies and wider industry stakeholders, it might be important to explore the demand in adventure tourism and create products for domestic adventure tourism.

Creating and expanding adventure tourism activities for locals would not only provide economic benefit but also contribute to well-being and recreation opportunities for Nepali.

To date, research on adventure tourism activities in Nepal other than mountaineering remains scant. This paper contributes towards understanding the micro-trends influencing the landscape of adventure tourism activities in Nepal and for the first time, explores the trends of Nepal’s domestic adventure tourism market.