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Purpose – Academic campuses in India in recent years have witnessed an increase in the proportion of older people due to the rise in the age of superannuation of faculty and their cohabitation with older parents. However, such campuses continue to have a skewed program which favor the needs of the younger population. For the present study, a residential academic campus equipped with a health care facility was selected to understand the challenges of the family caregivers of older people residing in it.

Methodology/Approach – Exploratory in-depth interviews were conducted with 154 family caregivers. Secondary data were obtained from the campus hospital records.

Findings – Data revealed that family caregivers experienced various challenges in providing older care in the campus due to unavailability of paid supportive caregivers, lack of community support, and inadequate housing. Though the academic campus has a health care facility, the entitlement rights to it varies among the older people in campus. While the campus health facility was not congenial for family caregiving, it was utilized as a space for providing long-term care. This chapter suggests the need to extend a public heath model of family caregiving in campus.

Research limitations/implications – The study has implication for modifying similar academic campuses in India for facilitating family caregivers of older people.

Originality/Value of Paper – This is the first study of its kind which explored the challenges of family caregiving for older people in academic campuses in India.

Residential academic campuses generally support a skewed population profile that favours a younger population, mainly the student community, and thereby marginalize the needs of the older people staying within the campus. Health delivery systems are often not in accordance with the needs of staff members co-habiting with their aged parents and relatives as well as older staff members themselves. This poses a serious problem, especially in India, where filial piety is a norm and many employees cohabit with their parents. Moreover, the Government of India has reformulated its retirement policy under which the age for superannuation of teaching staff has been enhanced. This in turn, has raised the older-younger ratio in campuses in recent years. The paper aims to discuss these issues.

To address these issues, a household survey was carried out on older people staying in a residential academic campus of India followed by a focus group discussion with family caregivers of the older people.

It was found that older people were a marginalized group in campus, as health delivery system and allied facilities were not consistent with their needs. As a result, they and their family caregivers faced various challenges.

This is the first study exploring the possibility of academic campuses in India to emerge as alternate sites for supporting older care.

The purpose of this paper is to survey students on their satisfaction with university services and programs in a coeducational Lebanese Catholic higher education institution. The study attempts to relate self‐assessed knowledge of the university procedures, rules and regulations on six dimensions of satisfaction, being: academic experience, academic advisor, residential life, campus life, personal development opportunities, resources and student services.

A cluster random selection procedure was used to select n=870 students from within the university. Students rated 31 knowledge items and 33 satisfaction items. The study analyses student satisfaction in relation to their knowledge of procedures, rules and regulations. An Analysis of Variance (ANOVA) was run to determine differences between university class level, and knowledge level on satisfaction. In addition, a regression analysis was run to determine whether university class (freshmen, sophomore, junior, and senior level) and knowledge level (low, middle and high knowledge levels) were predictors of the satisfaction dimensions.

Generally, those who assessed their knowledge (of the services) as higher were more inclined to be satisfied. In addition, seniors in general were less satisfied with programs and services than freshmen students. Self‐rated knowledge and university level (freshmen, sophomores, juniors and seniors) significantly predicted satisfaction with both variables being highly associated (i.e. predicting) with satisfaction in academic advising.

Self‐enhancement theory suggests that those individuals with greater self‐worth have greater affective need to feel satisfied. Increased self‐worth is manifested in active roles of decision making and judgments about events that the individual experiences (Wells and Sweeney, 1986). Thus, self‐worth is highly correlated with knowledge about an aspect. This study shows that knowledge is an important predictor to satisfaction – i.e. the higher the knowledge the more satisfied students are likely to be.

This comprehensive case has been written for an undergraduate-level course on general management and a post-graduate-level course on organizational behavior and strategic management. After working through the case and conducting an in-depth discussion of the assignment questions, students will be able to do the following: 1. perform a comprehensive assessment of the institute’s internal context to measure its resources and preparedness to deal with COVID-19; 2. apply organizational change frameworks (to understand the trigger of the change, type of change and change process); 3. qualitatively analyze the dynamic capabilities and resources available to reopen the institute; and 4. suggest ways to institutionalize agility in the organization to improve the preparations and future responses to student management on campus based on a thorough analysis.

Founded in 1996, the Indian Managerial Studies Institute, Indore, has emerged as a leader in management education by appropriately weaving the pertinent roles of industry, government and PSUs into a common thread. With the onset of COVID-19 in March 2020, IMSI Indore began to respond to educational and administrative challenges by building on resilient strategies. Two decision-making situations cropped up as the situation improved and again converged to the more lethal second wave in March 2021. Dr Hemant Vishwas, Dean of IMSI Indore, needed to determine whether the institute should continue with the reduced employee and hybrid classroom model or reopen with full-fledged operations for the following academic year.

This comprehensive case has been written considering the teaching pedagogy for an undergraduate-level course on organizational behavior (organizational development and change module) and a post-graduate-level course on organizational behavior and strategic management. This case is suitable for courses on organizational development, change and strategy implementation. Organizational behavior and organizational development and change can be used to understand the core concepts of the change content and process, i.e. the scope and scale of the change. The case also touches on inducing a dynamic change in response to the pandemic in an educational setting, teaching the concepts of dynamic capabilities. It is also expected to be useful for teaching courses related to operations strategies in educational services for executive degree programs and faculty development workshops.

Teaching notes are available for educators only.

CSS 6: Human Resource Management.

This study aims to present the design quality assessment of facilities on a university campus in Saudi Arabia.

Forty-nine standardized design quality indicators (DQIs) have been adopted for the study. These were classified into relevant categories including: “Indoor Environment, Safety and Maintenance,” “Furniture, Utilities and Spaces” and “Privacy, Appearance and Surrounding Areas.” A web-based survey was used to obtain responses from 207 respondents. The survey was designed based on a Likert scale of satisfaction and was analyzed to obtain the satisfaction indices (SI) as well as Design Quality Scores (DQS).

Occupants were dissatisfied the “level of noise generated from within the space,” “amount of natural light from daylighting systems” and “ease of control of air ventilation systems” among others. The DQS revealed that residential buildings had the highest design quality in terms of “Indoor Environment, Safety, and Maintenance” and “Privacy, Appearance and Surrounding Areas.” Administrative buildings had the best design quality in terms of “furniture, utilities and spaces.” Academic buildings had the lowest design quality in terms of “Indoor Environment, Safety and Maintenance” and “Privacy, Appearance and Surrounding Areas.”

Ultimately, the study demonstrated how the adoption of a standard set of DQIs could facilitate the standardization of design quality evaluation in the property sector as well as identify best practices through comparison and benchmarking.

This research aims to examine the main findings of the SusTEACH study of the carbon-based environmental impacts of 30 higher education (HE) courses in 15 UK institutions, based on an analysis of the likely energy consumption and carbon emissions of a range of face-to-face, distance, online and information and communication technology (ICT)-enhanced blended teaching models.

An environmental assessment of 19 campus-based and 11 distance-based HE courses was conducted using questionnaire surveys to gather data from students and lecturers on course-related travel: the purchase and use of ICTs and paper materials, residential energy consumption and campus site operations. Results were converted into average energy and CO₂ emissions, normalised per student per 100 study hours, and then classified by the primary teaching model used by lecturers.

The main sources of HE course carbon emissions were travel, residential energy consumption and campus site operations. Distance-based HE models (distance, online and ICT-enhanced teaching models) reduced energy consumption by 88 per cent and achieved significant carbon reductions of 83 per cent when compared with campus-based HE models (face-to-face and ICT-enhanced teaching models). The online teaching model achieved the lowest energy consumption and carbon emissions, although there were potential rebound effects associated with increased ICT-related energy consumption and paper used for printing.

New pedagogical designs using online and distance-based teaching methods can achieve carbon reductions by reducing student travel via residential and campus accommodation.

Few studies have examined the environmental performance of HE teaching models. A new classification of HE traditional, online and blended teaching models is used to examine the role of ICTs and the likely carbon impacts.

This paper provides an overview of the main results of a Department of Health‐funded research project which investigated the quality and costs of residential supports for people with learning disabilities. The main findings were that the adjusted costs of community‐based supports were higher than residential campuses and village communities; within community‐based provision there were no statistically significant differences between the adjusted costs of supported living, small group homes and group homes for 4‐6 people; community‐based provision and village communities offered better care than residential campuses; there appeared to be distinct benefits associated with community‐based provision and village communities; within community‐based provision there were benefits associated with smaller size and supported living arrangements.

The purpose of this paper is to outline efforts at the University of Johannesburg, a large metropolitan university in Gauteng province, to examine energy efficiency within the context of the green campus movement, through the analysis of electricity consumption patterns. The study is particularly relevant in light of the cumulative 230 per cent increase in electricity costs between 2008 and 2014 in South Africa that has forced institutions of higher education to seek ways to reduce energy consumption.

A quantitative research design was adopted for the analysis of municipal electricity consumption records using a case study approach to identify trends and patterns in consumption. The largest campus of the University of Johannesburg, which is currently one of the largest residential universities in South Africa, was selected as a case study. Average diurnal consumption profiles were plotted according to phases of the academic calendar, distinguished by specific periods of active teaching and research (in-session); study breaks, examinations and administration (out-of-session); and recesses. Average profiles per phase of the academic calendar were constructed from the hourly electricity consumption and power records using ExcelTM pivot tables and charts.

It was found that the academic calendar has profound effects on energy consumption by controlling the level of activity. Diurnal maximum consumption corresponds to core working hours, peaking at an average of 2,500 kWh during “in-session” periods, 2,250 kWh during “out-of-session” periods and 2,100 kWh during recess. A high base load was evident throughout the year (between 1,300 and 1,650 kWh), mainly attributed to heating and cooling. By switching off the 350 kW chiller plant on weekdays, a 9 per cent electricity reduction could be achieved during out-of-session and recess periods. Similarly, during in-session periods, a 6 per cent reduction could be achieved.

Key strategies and recommendations are presented to stimulate energy efficiency implementation within the institution.

Coding of consumption profiles against the academic calendar has not been previously done in relation to an academic institution. The profiles were used to establish the influence of the academic calendar on electricity consumption, which along with our own observation were used to identify specific consumption reduction opportunities worth pursuing.

The concept of sustainability has been gaining importance globally due to the growing environmental concerns and rising support from the nations to conserve the planet. Particularly for a country like India, this approach is highly relevant for combating the increasing stress on different sectors of the society due to the growing population. Solid waste management is an important sector that requires an immediate attention in the current context. Implementation of integrated sustainable waste management approach minimizes the waste and provides economic benefits, through best suitable method for managing the waste. In the present scenario, it is difficult for local bodies to apply this approach throughout the country due to diverse conditions and financial constraints. However this approach can be implemented through decentralization of solid waste management by the local bodies at a small scale. Technical institutes have a greater role to play in the society by nurturing the young minds about the need and ways to develop a sustainable society. The paper aims to discuss these issues.

The study area discussed in this paper is Jaypee University of Engineering and Technology situated on Agra-Mumbai national highway, Guna district, Madhya Pradesh, India. It covers an area of 125 acres and houses a population more than 3,000. The present work discusses about the development of strategic plan for sustainable waste management on the campus through the characterization and analysis of waste samples collected from academic buildings, hostels, mess, shopping complex and residential areas for beneficial utilization.

The study revealed that potential benefits such as biogas generation from organic waste, resource optimization through 3R concept (reduce, reuse and recycle) from paper, plastics, cardboard, glass, metals, etc. could be derived by adopting suitable waste management strategy.

The present work discusses the feasible options for the efficient utilization of the components of solid waste through integrated solid waste management system. The university with its diverse nature of wastes generated from academic buildings, hostels, mess, shopping complex and residential areas; provides a good opportunity to understand the options for sustainable waste management on the campus for wider applications.