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In the last decade, the hospitality sector has undergone numerous changes in the organization and structure of its business models. Specifically, the adoption of new digital technologies has initiated transformative changes toward circular economy and sustainability. The present study aims to analyze whether the use of the digital reservation system in circular entrepreneurship businesses has an impact on entrepreneurs’ satisfaction and trust in the in circular economy.

The data collected via a survey of 317 entrepreneurs who use a circular economy strategy were analyzed using SEM in a proposed model based on circular entrepreneurship businesses and the adoption of digital reservation systems.

The results showed a positive relationship between usability and perceived ease of use and user satisfaction and trust in using digital reservation systems to boost circular entrepreneurship in hospitality. Therefore, it was identified that adopting a digital reservation system can increase the efficiency of entrepreneur resources, as well as lead to creation of sustainable knowledge, augment the use of new sources of user information, improve prediction of services and demand and, consequently, boost sustainability and circular economy.

Future research can use the results of the present study to investigate how digital technologies work and affect user trust, satisfaction, and use of these systems in entrepreneurs’ projects in hospitality. In addition, it would be interesting to explore how these factors influence hospitality in different business models that support circular economy in tourism. To this end, researchers can use the variables used in the present study, along with other variables, to extend the proposed model and deepen the authors' research. In summary, this study contributes to the literature on the use of applications in hospitality sector and offer useful insight on how the adoption and use of new technologies can drive the management of knowledge and technology development, decision making and acquisition of new data sources that improve the experience of both entrepreneurs and users that interact with their services to enable circular entrepreneurship.

Hospitality entrepreneurs can use the results of the present study to better evaluate how using these applications can affect the communication protocols with their employees and stakeholders. Furthermore, entrepreneurs operating in the hospitality sector can use the results to develop action plans focused on the circular economy, new knowledge creation, as well as development and adoption of new digital technologies that enable circular entrepreneurship. In this way, hospitality companies will be able to effectively combine both more traditional offline channels and new technologies, such as mobile applications or the Internet.

The authors' prediction of a strong positive link between perceived usefulness and user trust was also supported by the results of data analysis. The finding that perceived utility increases user trust in entrepreneurs when making adopting these technologies is also consistent with other similar studies. Finally, the results of this study also confirmed the hypothesized link between the perceived utility of digital technologies and user satisfaction. Taken together, the results also highlight the relevance of analyzing the use of digital reservation systems in the hospitality sector to enable circular entrepreneurship.

Taken together, the results highlight the relevance of analyzing the use of digital reservation systems in the hospitality sector to enable circular entrepreneurship and increase the perceived usefulness of new digital technologies so that to improve sustainable actions and the circular economy globally.

The practical issues involved in the implementation of a public reservation service using BLS (BLCMP Library System) in a large multi‐site university library (University of Central England in Birmingham) service are examined. The options enabling the system to be customised are outlined, and the reasoning underlying specific decisions is explained. The effect of the new service on both staff and users is assessed and the benefits evaluated.

The purpose of this paper is to examine the use of electronic distribution systems (EDS) in Korean hotels and investigate the differences between large and small and medium (S&M) hotels.

This is a qualitative and explorative study. An in‐depth interview was conducted of seven large hotels and nine S&M hotels.

Regardless of size, the surveyed hotels received, on average, more reservations through offline systems than online. It was found that large hotels showed less variation in the use of EDS than S&M hotels. While there was no distinct difference in the overall use of EDS, in terms of average, the highest percentage of hotel EDS use was demonstrated by S&M hotels. Regarding specific components and distribution flows, large hotels overall employed a variety of distribution channels, often implemented in multi‐faceted systems. S&M hotels, in most cases, adopted simpler distribution flows, i.e. hotel web sites and online travel agencies. This difference seems to be the result of the affiliation of primarily large hotels with huge hotel corporations.

An emphasis has been placed on the current use of an EDS within S&M hotels, given their greater competitive challenge with regards to their larger counterparts.

Meaningful implications are made that building an extensive and effective information system appropriate to the size and type of the hotel's operations is especially needed by S&M hotels.

The paper addresses EDS issues specifically for S&M hotels.

The Geac 8000 Library System from Canada, installed at two sites of the Polytechnic, is based on a minicomputer offering 64K Bytes of memory for each site and 96K shared memory. The description of this fully online system using Informer Keyboard/VDUs for cataloguing and for online circulation control using attached lightpens, includes file handling, issue procedures, catalogue interrogation and the keys available for searching — class number, author, title, ISBN, ISSN, barcode, subject headings. Ways of browsing through the files starting with uncertainly spelt authors is also described in relation to the way library readers use the public terminals provided in the library. These offer limited access and do not allow unauthorised alterations to records. Lost badges and books, reservations provision, access to user data, generation of notices to readers are all described in varying detail. Reliability and precautions against failure are outlined. The procedures for restart without data loss after power failure, and the provision of portable barcode to allow continued operation of the loans system, give the necessary back up to cover most eventualities. The system will most likely be extended to include further Geac modules after a suitable period of consolidation.

The current state (January 1972) of the off‐line computer‐based circulation control system is described. The complete system is outlined, but with emphasis on those aspects where it differs from other documented systems: the use of an on‐line trapping store at the data collection stage and its effect on reservations and the control of borrowers;and the stock control applications of the system.

The emergence of innovative internet-based reservation systems (iReservation systems) is threatening the sustainability of retail travel agencies (TAs) in Brunei Darussalam. With the friendliness and convenience offered by iReservation systems, many customers nowadays prefer to book their tickets and accommodations online. The purpose of this paper is to assess the impact of iReservation systems on TAs in Brunei Darussalam. In other words, the authors are interested to find out how TAs and customers react to iReservation systems.

To fulfil this objective, surveys were conducted on both the responses from TAs and their customers regarding iReservation systems in Brunei Darussalam.

Most individual customers prefer to book their tickets and accommodations through iReservation systems. However, government and corporate customers still prefer to book tickets and accommodation by TAs. Most TAs are affected by iReservation systems either negatively or positively, depending on how TAs respond with their sustaining strategies such as segmentation, targeting and positioning in the market.

It is clear that without proper strategies in facing turbulent changes in the tourism industry, eventually traditional TAs will be disintermediated.

The purpose of this paper is to describe criteria for selecting and processes for implementing a self‐service online resource reservation using the University of Virginia (U.Va.) Library as a case study.

The paper chronicles the identified needs, selection criteria, and deployment strategy undertaken by a U.Va. Library task force in early to mid‐2010 along with the unexpected pitfalls and policy implications uncovered by the process.

The U.Va. Library selected and rolled out a product meeting a variety of public service needs, EMS Enterprise, in the summer/fall of 2010, with lessons learned about the intricacies of IT infrastructure, public service policies and procedures, and the varied resource reservation needs of the library's libraries and labs.

The paper demonstrates how the addition of a self‐scheduling reservation system has helped fill a long‐awaited need and adds value to the U.Va. Library's Services.

Reviews the development of approaches to reservations management in the hotel industry alongside models of the stages of development in information technology (IT). Suggests that strategic success and operational implementation have been built on the prevailing IT “era”. Explores the future strategic potential of reservations management. Hotel operators need to understand how technology changes the “rules of the game” and identify alternative strategies for gaining competitive advantage. In reality, strategic implementation is either “service‐led” or “IT‐led”.

The use of information technology (IT) in the hospitality industry is driven by the need to improve and refine customer service. However, it is unlikely that new IT will be successfully implemented if employees' roles and emotions are overlooked. The purpose of this study is to examine the interplay of negative emotions (anger and fear), coping strategies (venting anger and psychological distancing), perceptions of an IT innovation and intention toward adopting it.

A research model is developed based on the cognitive appraisal theory of emotion, coping theory and innovation diffusion theory. An online survey was conducted among employees working for hotels that had deployed a new reservation system, and 234 responses were collected.

The results indicate that employees' negative emotions (anger and fear) have negative and significant effects on their perceptions of adopting a new reservation system through coping strategies (i.e. venting anger and psychological distancing). Furthermore, employees' perceptions of adopting an innovative reservation system have a positive effect on their adoption intention toward the system.

To the best of our knowledge, this is the first research to address the impact of distinct emotions on IT innovation adoption, as well as explaining the relation between affective and cognitive effects. The findings demonstrate the importance of examining negative emotions in IT innovation adoption. In addition, the model developed in this study confirms that an appraisal tendency approach better specifies the conditions under which different emotions are triggered to predict and explain how emotions relate to IT use through adaptation behaviors when compared with a valence-based approach.

During the period 1979–1982, Hertfordshire Library Service will install an integrated circulation control and catalogue maintenance system. This paper discusses aspects of the system design deriving from policy decisions concerning limited management change, the careful allocation of resources and the need for improved reader services. This involves the development of co‐operative cataloguing, new systems of reservations control and the development of an on‐line catalogue. Microprocessor sub‐systems will be used to ensure a high degree of reliability, and the attempt to balance hardware costs against a degree of robustness is described. The paper also sets out a statistical model for estimating real‐time system loading deriving from queuing theory and the response characteristics of the machine system. 8 Refs.