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Article
Publication date: 2 September 2014

Hella Abidi, Sander de Leeuw and Matthias Klumpp

This paper aims to identify the state of the art of performance measurement and management in humanitarian supply chains; to categorize performance measurement indicators in the…

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Abstract

Purpose

This paper aims to identify the state of the art of performance measurement and management in humanitarian supply chains; to categorize performance measurement indicators in the five supply chain phases of Gunasekaran and Kobu (2007) and evaluate them based on the evaluation criteria of Caplice and Sheffi (1995); and to define gaps and challenges in this field and give insights for future research in this domain.

Design/methodology/approach

A literature review has been conducted using a structured method based on Denyer and Tranfield (2009) and Rousseau et al. (2008). The state of the art on humanitarian supply chain performance management with a focus on measurement frameworks and indicators and their applications in practice is classified in three categories. The first category is the definition and measurement of success in humanitarian supply chains. The second category is managing performance, which focuses on describing and analyzing the actual practice of managing performance. The third category shows the challenges in performance management that humanitarian supply chain actors deal with.

Findings

Findings reveal that performance measurement and management in humanitarian supply chains is still an open area of research, especially compared to the commercial supply chain sector. Furthermore, the research indicates that performance measurement and management in humanitarian supply chains has to be developed in support of the supply chain strategy. Based on the findings of the literature review on performance measurement and management in the commercial and humanitarian field, a first classification of 94 performance measurement indicators in humanitarian supply chains is presented. Furthermore, the paper shows key problems why performance measurement and management systems have not been widely developed and systematically implemented in humanitarian supply chains and are not part of the supply chain strategy. The authors propose performance measurement guidelines that include input and output criteria. They develop a research agenda that focuses on four research questions for designing, deploying and disseminating performance measurement and management in humanitarian supply chains.

Practical implications

The result helps the humanitarian supply chain community to conduct further research in this area and to develop performance measurement frameworks and indicators that suit humanitarian supply chains.

Originality/value

It is the first systematic approach to categorize research output regarding performance measurement and management in humanitarian supply chains. The paper shows the state of the art in performance measurement and management in humanitarian supply chains and develops a research agenda.

Details

Supply Chain Management: An International Journal, vol. 19 no. 5/6
Type: Research Article
ISSN: 1359-8546

Keywords

Article
Publication date: 17 October 2020

Aziz Yousif Shaikh, Robert Osei‐Kyei and Mary Hardie

Safety performance indicators are a major research concern globally in the construction sector, so this study aims to systematically analyse construction safety performance

Abstract

Purpose

Safety performance indicators are a major research concern globally in the construction sector, so this study aims to systematically analyse construction safety performance indicators from some top research publications from 2000 to 2019.

Design/methodology/approach

Systematic review was performed using Scopus search engine and relevant publications were compiled. Visual and far reaching search in all publications were performed. Final analysis was done to evaluate selected attributes.

Findings

The outcome of the analysis showed growing interest in research on construction safety performance indicators since 2000. From the review, 48 safety performance indicators are identified from 41 selected publications. The most reported safety performance indicators were safety climate, safety orientation, management commitment to safety, near-miss and job site audits. It was noted further that USA, Australia, Canada and China have been international locations of attention for most research on construction safety performance indicators. The 48 safety indicators are classified into six categories, namely people indicators, culture indicators, processes indicators, infrastructure indicators, metrics indicators and technology indicators

Practical implications

The findings identified provide researchers and practitioners a summary of the safety indicators in the construction sector through a vision to streamline future applications and increase the safety performance in the construction sector.

Originality/value

A safety performance indicators' list has been established for the adoption of future empirical research. The findings will make a significant contribution to current but limited knowledge on safety performance indicators in construction industry.

Details

International Journal of Building Pathology and Adaptation, vol. 39 no. 3
Type: Research Article
ISSN: 2398-4708

Keywords

Article
Publication date: 13 August 2021

Daniel Soto Lopez, Maryam Garshasbi, Golam Kabir, A.B.M. Mainul Bari and Syed Mithun Ali

Previous studies on hospital supply chain performance have attempted to measure the performance of the hospital supply chain either by the measurement of performance indicators or…

Abstract

Purpose

Previous studies on hospital supply chain performance have attempted to measure the performance of the hospital supply chain either by the measurement of performance indicators or the performance of specific activities. This paper attempts to measure the internal hospital supply chain's performance indicators to find their interdependencies to understand the relationship among them and identify the key performance indicators for each of those aspects of the logistics process toward improvement.

Design/methodology/approach

In this research, a systematic assessment and analysis method under vagueness is proposed to assess, analyze and measure the internal health care performance aspects (HCPA). The proposed method combines the group Decision-Making and Trial Evaluation Laboratory (DEMATEL) method and rough set theory.

Findings

The study results indicate that the most critical aspects of hospital supply chain performance are completeness of treatment, clinical care process time and no delay in treatment.

Originality/value

The causal relationship from rough-DEMATEL can advise management officials that to improve the completeness of treatment toward patient safety, clinical care process time should be addressed initially and with it, patient safety aspects such as free from error, clinical care productivity, etc. should be improved as well. Improvement of these aspects will improve the other aspects they are related to.

Details

International Journal of Productivity and Performance Management, vol. 71 no. 6
Type: Research Article
ISSN: 1741-0401

Keywords

Open Access
Article
Publication date: 16 April 2020

Hella Abidi, Sander de Leeuw and Wout Dullaert

We examine how design and implementation practices for supply chain performance management that have proven successful in commercial organisations apply to humanitarian…

6294

Abstract

Purpose

We examine how design and implementation practices for supply chain performance management that have proven successful in commercial organisations apply to humanitarian organisations (HOs) to guide the process of designing and implementing performance management in humanitarian organisations.

Design/methodology/approach

We identify from the literature ten successful practices regarding the design and implementation of supply chain performance management in commercial businesses. We apply these, using action research over a four-year period, at Médecins sans Frontières (MSF) Belgium and draw conclusions from this.

Findings

We find that tools and techniques, such as workshops and technical sheets, are essential in designing and implementing supply chain performance measurement projects at HOs. Furthermore, making a link to an IT project is crucial when implementing performance measurement systems at HOs. Overall, our case study shows that performance management practices used in business can be applied and are relevant for humanitarian supply chains.

Originality/value

Previous research has argued that there are few empirical studies in the domain of performance management at humanitarian organisations. To the best of our knowledge, this paper is the first to provide a longitudinal understanding of the design and implementation of supply chain performance measurement at HOs.

Details

Journal of Humanitarian Logistics and Supply Chain Management, vol. 10 no. 2
Type: Research Article
ISSN: 2042-6747

Keywords

Article
Publication date: 2 November 2015

Christos Sigalas

– The purpose of this study is to investigate empirically the balanced scorecard (BSC)’s theoretical underpinnings.

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Abstract

Purpose

The purpose of this study is to investigate empirically the balanced scorecard (BSC)’s theoretical underpinnings.

Design/methodology/approach

This study undertakes a cross-sectional, self-administered e-mail survey to examine the convergent and discriminant validity of the performance indicators of the BSC’s four perspectives using principal components analysis and confirmatory factor analysis.

Findings

The results suggest that the performance indicators of each BSC’s perspective converge with the same perspective’s performance indicators and discriminate from other perspectives’ performance indicators.

Research limitations/implications

Future researchers are invited to conduct conceptual-level tests of the BSC framework using the newly constructed subjective scales of the performance indicators of the BSC’s perspectives. Furthermore, scholars conducting empirical research on the field are encouraged to further investigate the BSC’s theoretical underpinnings using various research designs, multiple research methods and a combination of existing and new BSC’s performance indicators.

Originality/value

This study contributes to the academic stream of management accounting and strategic management field by: empirically validating the BSC’s theoretical underpinnings that is a prerequisite for the BSC to advance from a framework to a theory and providing subjective scales for measuring the generic performance indicators of the BSC’s four perspectives that can be used in future research of the BSC framework’s hypotheses. In addition, the literature is enhanced with a newly developed perceptual measure of firm performance with attributes of the BSC’s four perspectives.

Article
Publication date: 4 April 2016

Kong Fah Tee

– The purpose of this paper is to provide a common framework for benchmarking practices used in higher education.

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Abstract

Purpose

The purpose of this paper is to provide a common framework for benchmarking practices used in higher education.

Design/methodology/approach

An electronic questionnaire survey was distributed to senior management team and senior administrators among the top 200 UK universities in the world.

Findings

A review of the current practices of benchmarking among the universities in the UK is presented and the types of performance indicators adopted within universities in relation to research, teaching and administration are outlined.

Originality/value

The suitability of performance indicators adopted in the current national and international rankings is also investigated. Opinions of respondents on important factors for successful benchmarking are also compiled and analysed.

Details

Benchmarking: An International Journal, vol. 23 no. 3
Type: Research Article
ISSN: 1463-5771

Keywords

Article
Publication date: 12 August 2022

Sebastiano Di Luozzo, Richard Keegan, Roberto Liolli and Massimiliano Maria Schiraldi

This paper discusses the concept, definition and usage of Key Activity Indicators (KAIs) and their integration within a Performance Measurement and Management system (PMM).

Abstract

Purpose

This paper discusses the concept, definition and usage of Key Activity Indicators (KAIs) and their integration within a Performance Measurement and Management system (PMM).

Design/methodology/approach

The actual definition and application areas of the KAIs are determined through a systematic literature review. Successively, a thorough definition of Key Activity Indicators is provided, along with a set of criteria for their deployment. Lastly, a case involving a Large Scale Retail Trade (LSRT) company is reported to report an example for guiding KAIs adoption.

Findings

This research shows that the scientific background concerning KAIs is still not mature. Moreover, the paper defines the role of KAIs for measuring operational activities and their possible connection with Key Performance Indicators (KPIs).

Research limitations/implications

Although KAIs have been introduced and discussed in the scientific literature; there is no evidence of criteria to deploy these indicators, leaving organizations without any guidance for their operational implementation.

Practical implications

From an academic standpoint, the study provides an overview of the usage of KAIs within the present scientific contributions, showing the advancements of this research field. From an industrial standpoint, the research proposes a set of criteria for the organizational deployment of KAIs.

Originality/value

The study investigates the concept of KAIs that, besides being originally conceived within World Class Manufacturing (WCM), has not received much attention in the scientific literature.

Details

International Journal of Productivity and Performance Management, vol. 72 no. 10
Type: Research Article
ISSN: 1741-0401

Keywords

Article
Publication date: 10 August 2015

Chien Hsiang Liao

– The purpose of this paper is to enrich the understanding of how to form a multi-item assessment and what approaches can be applied for researchers.

Abstract

Purpose

The purpose of this paper is to enrich the understanding of how to form a multi-item assessment and what approaches can be applied for researchers.

Design/methodology/approach

This study proposes three ways to form a multi-item assessment (i.e. separate, formative and reflective approaches) and further makes a comparison between these three approaches.

Findings

The results show that multi-item assessment, particularly for formative and reflective constructs, has greater explanatory power in the research model. Finally, this study provides a roadmap to guide future researchers’ decision strategy for selecting multi-item assessments.

Originality/value

Due to the multi-faceted nature of research, using a single indicator to judge a scholar’s research performance will never reveal a multi-faceted picture and can easily result in measurement bias. In this vein, researchers should use different evaluation approaches and indicators to address various forms of research outcomes. However, prior studies rarely adopt multi-item scales to evaluate research performance and seldom discuss how to build a composite construct of research performance. This study aims to fill this research gap in the literature.

Details

Online Information Review, vol. 39 no. 4
Type: Research Article
ISSN: 1468-4527

Keywords

Article
Publication date: 31 December 2018

Mohammad Hossain, Ross Guest and Christine Smith

The purpose of this paper is to develop weights of key performance areas (KPAs) and performance indicators for public private partnerships (PPPs) in Bangladesh. Since a variety of…

Abstract

Purpose

The purpose of this paper is to develop weights of key performance areas (KPAs) and performance indicators for public private partnerships (PPPs) in Bangladesh. Since a variety of PPP arrangements is observable, different performance measurement approaches exist in the literature. However, analysing the relative importance of indicators influencing the performance score of particular projects using the perspective of developing countries remains unexplored.

Design/methodology/approach

The authors’ method involves application of the analytical hierarchy process (AHP) to develop weights for eight KPAs for which 41 contributing performance indicators have been developed. In total, 68 respondents (62 per cent of the PPP practitioners in Bangladesh) participated in a structured questionnaire survey and their judgements have been found to be consistent, using consistency ratios, a geometric consistency index and one-way ANOVA test.

Findings

“Feasibility analysis”, “life cycle evaluation and monitoring” and “optimal risk allocation” are the most significant performance indicators in Bangladesh. “Financing” is the most important KPA, followed by “planning and initiation” and “transparency and accountability”. Interestingly, unlike the cost, time and quality measures of the public sector comparator analysis used in most developed countries, a different set of indicators and KPAs are found dominant.

Research limitations/implications

This suggests that performance indicators and their weights may differ for developing countries. Future research could usefully focus on testing this model in different countries and applying it to derive performance scores for individual PPPs.

Originality/value

An application of AHP in determining weights of the performance indicators represents a major contribution to the literature on PPP performance measurement in the developing countries including Bangladesh.

Details

International Journal of Productivity and Performance Management, vol. 68 no. 1
Type: Research Article
ISSN: 1741-0401

Keywords

Article
Publication date: 26 October 2010

Billy Wadongo, Edwin Odhuno, Oscar Kambona and Lucas Othuon

The overall purpose of this study is to investigate impact of managerial characteristics on key performance indicators in the Kenyan hotel industry.

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Abstract

Purpose

The overall purpose of this study is to investigate impact of managerial characteristics on key performance indicators in the Kenyan hotel industry.

Design/methodology/approach

A cross‐sectional survey research design was used to gather primary data using self‐administered questionnaires. A sample of 160 hospitality managers was selected proportionately by simple random sample method from six hotels in Nairobi and Mombasa. A custom factorial univariate analysis of variance was used to analyze the data.

Findings

Hospitality managers in Kenya are still focusing on financial and result measures of performance while ignoring non‐financial and determinant measures. Managerial demographic characteristics; age, education, current position, functional area, and performance appraisal influence managers' choice of key performance indicators.

Research limitations/implications

The model violated assumptions of homogeneity of variances. Literature review revealed a severe lack of Kenyan‐based research in tourism and hospitality industries on performance measurement practices hence the need for future research in this area.

Practical implications

The hotels need to invest in comprehensive performance management systems suitable for Kenyan hospitality industry that will incorporate both financial and non‐financial performance measures.

Originality/value

The study focuses on level of use of performance indicators and level of importance attached to performance indicators in the Kenyan hospitality industry. Managerial demographic characteristics influence on key performance indicators are examined in leading service industry in a growing economy thus contributing to a new body of knowledge in management literature in Africa.

Details

Benchmarking: An International Journal, vol. 17 no. 6
Type: Research Article
ISSN: 1463-5771

Keywords

1 – 10 of over 95000