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The purpose of this paper is to explore university‐industry collaboration in research centres.

The paper builds on an explorative study of three research centres at a technical university in Sweden, using in‐depth interviews. The three research centres, Alpha, Beta and Gamma, have various degrees of involvement with industry.

A total of four broad forms of collaboration are suggested: distanced, translational, specified and developed collaboration.

The paper shows that the different institutional logics of academic actors, industry actors and funding agencies can be present in collaborations in (at least) four different ways resulting in four different types of research processes. Since not all actors are likely to be equally satisfied in all types of collaborations, the continued development of the research centres will be at risk.

If the role of the research centre is to be a forum for collaboration, the research centre has to be a good mediator between the actors in order to ensure their satisfaction with the research centre within and between projects. If, in contrast, the role of the research centre is to be a facilitator of collaboration, the research centre needs to enable the actors to learn how to interact with each other in order for the distanced, translational, specified collaboration to evolve into developed collaboration.

Few studies have focused on the collaborations per se in research centres, taking the different institutional logics of the actors involved in the collaboration into account.

The purpose of this paper is to report on the experience of women working in New Zealand call centres after finding contrary evidence in the international research which suggests call centre work does not offer career opportunities for its mainly female workforce. The research seeks to explore the career progress of women in a selection of call centres to determine whether the New Zealand employment relations context contributed to outcomes different to those reported in the international research.

Case study methodology and six different call centre types were used to find 32 women who had experienced career progress. Semi‐structured in‐depth interviews were held with the women and senior management representatives at each organisation. Analysis of interview transcripts identified common themes and patterns across the case studies. Insights were gained from survey responses from 60 entry‐level workers, many of whom were return‐to‐work mothers, new immigrants or students.

The findings demonstrated that women were achieving considerable career success in the call centres investigated. Management practices accommodated their different labour market needs and respondents spoke about their passion and enjoyment of call centre work. The entry‐level workers reported that being part of the call centre workplace, allowed them to meet people, develop new skills and confidence while enhancing their career prospects. At many levels, call centre processes seemed to have enabled respondents to become competent, connected and confident workers.

Contrary to the international portrayal of call centre work and the career prospects for female workers the paper highlights the need for researchers to link employment outcomes to particular employment contexts.

An extensive mid‐term review in 2005 of the Innovative Manufacturing Programme, followed by sporadic individual reviews in 2006, provided the opportunity to draw inferences from the overall performance of 12 research centres in the UK and to review the impact of block funding. Previous studies of research centres (in this case with a multidisciplinary character) are rare – none for operations management were found – and to that purpose of the paper proposes (new) metrics in addition to the peer review.

The rich data provided during the mid‐term review provided input for the analysis.

In general the analysis indicates that the centres gravitate towards consultancy, stimulated by criteria set by the Engineering and Physical Sciences Research Council. Consequently, setting the industrial agenda to improve the competitive position of the UK manufacturing industry rarely occurs. Furthermore, centres with a stronger research strategy and with motivated research staff did outperform others in attracting additional funding. A focus on specific sectors correlates with a negative impact on research output. Despite an increased responsiveness to industry and the concentration of motivated research staff, stronger management cultures at the centres and more collaborative efforts between the centres would benefit performance.

Even though the metrics proved an important tool, the combination of quantitative analysis and peer review made it possible to arrive at these conclusions, possibly setting the scene for the new REF in 2015. The lessons learned from the review and the analysis might be beneficial for research centres in operations management.

Since this type of study – the in‐depth evaluation of the performance of research centres – has never been conducted before, it paves the way to a better understanding of research management in a national context. Implications of the study might exceed that of the domain of research into manufacturing technology and manufacturing management.

Moving from “Engineering” oriented R&D being characterised by research aimed at meeting immediate market needs, Japanese companies are developing new organisational and administrative structures to permit original R&D. They are also forced to solve problems of growing labour‐costs and shortages of managerial posts stemming from the ageing of the workforce. Within this wider process, reforms of the personnel administration of R&D are being initiated. The key characteristics lie in the fact that such modifications as expansions in the scope of rotation and clarification and diversification of career paths are common to engineers/scientists of all levels. This being the case, one can expect that the Japanese style of personnel administration system will change along the lines of one which emphasises uniformity among employees both in terms of career path and method for determining reward. Within the ongoing fundamental reform, a new model of creative and original R&D is expected to emerge in Japan.

The purpose of this paper is to measure the efficiency of ISO 9001-certified public healthcare center in Jakarta, Indonesia and examine the impact of “re-certification“ on the efficiency.

The sample of the research is 30 ISO 9001-certified district public healthcare centers in Jakarta. The data envelopment analysis (DEA) and the Man–Whitney U test were applied.

The research result showed that there is a variation in efficiency values of ISO 9001-certified public healthcare centers that this research studied. There are only 23 percent of the public healthcare centers that can be categorized as the technically efficient public healthcare center. Furthermore, this research also found that there are no significant efficiency value differences among the groups of public healthcare center based on the number of “re-certification” the center experienced.

This research only involved ISO 9001-certified public healthcare center from Jakarta, Indonesia.

Registering ISO 9001 for the public healthcare center does not guarantee that the public healthcare center will have better efficiency. The government and the public healthcare center management should ensure that the ISO 9001 implementation method used by the public healthcare center is appropriate for improving the efficiency of the public healthcare center.

There is a lack of research that studied the efficiency of ISO 9001-certified public healthcare center. Furthermore, there is no research that investigates the effect of “re-certification“ on efficiency. This research fulfills the literature gaps.

This paper aims to report on the University of Denver Penrose Library's Research Center, a new reference service model created to respond to the changing needs of students and to strengthen the connection between research and writing.

An increase in reference questions requiring more time, a financial gift to the university which provided an opportunity to propose a new vision of integrating research and writing, and the opening of a new Writing Center in the library prompted the reference librarians to implement a consultation model in fall quarter 2008. A highly visible, dedicated space for one‐on‐one, in‐depth consultations, the Research Center reinforces skills learned in library instruction sessions and effectively promotes reference services.

A successful new Research Center reaches a larger segment of the university community, better serves student research needs, and enhances library instructional services. During the course of the academic year, 856 consultations were provided to students and faculty, attesting to the popularity of the service.

More robust assessment data are needed to establish the impact of the Research Center on student learning.

The paper outlines a successful method of delivering research services that leverages existing staff resources, increases the visibility of library services, and provides more personalized, in‐depth research consultations to the university community.

Adapted from the Writing Center consultation model, the Research Center's prominent location and configuration encourage active learning interactions, complement the library instruction program, and actively promote consultations with subject‐specialist librarians.

A common way for academic libraries to support student success is through partnership with writing centers. Practices such as applying service design thinking to develop and inform integrated library and writing center services can lead to a student-focused space. This chapter outlines how service design, studio pedagogy, and peer learning informed the setup and ongoing services in The Undergrad Research and Writing Studio (URWS or, the Studio), a shared space in the Oregon State University Libraries. The URWS model is grounded in studio pedagogy, which employs a “propose-critique-iterate” approach to student writing development (Brocato, 2009). Research and writing consultants assist student writers when they have a question, mirroring libraries’ point of need service approach. Librarians and studio faculty collaborated on the training curriculum, which emphasizes how research and writing are intertwined processes. Peer consultant reflection and assessment inform the ongoing development of the overarching program, service, space, and training, ensuring alignment with the ethos of centering students and their learning.

A number of tourism researchers have suggested that despite the proliferation of research in the field, the exchange of knowledge from academic research to practical application in the industry is poor. The argument made is that academic research seldom influences the real world of practice, and that for knowledge transfer to assist destinations a paradigm shift is required. This chapter takes a look at the challenges of knowledge transfer in tourism and focuses on a unique research center in South Carolina, where private and public sectors have joined together in an effort to support applied and commercially relevant research in order to improve the competitiveness of the state as a destination.

The study aims to explore collaborations between writing centers and libraries which create opportunities for providing information literacy intervention for students doing researched writing. This case study gathered data from writing center logs to uncover if and how information literacy activity was occurring during consultations.

A representative sample of writing center logs recorded between September of 2013 and May 2014 was mined for frequencies of library and information literacy terms. Transaction logs were coded and analyzed according to the frames in the Association of College and Research Libraries Framework for Information Literacy for Higher Education.

Information literacy is discussed in only 13 per cent of consultations. Referrals to librarians accounted for less than 1 per cent of all transactions. Students most commonly asked for assistance in formatting citations, but deeper information literacy conversations did occur that provide opportunities for engagement with the Framework for Information Literacy for Higher Education.

Transactions were examined from one university. Although findings cannot be generalized, the results were applicable to local services, and this study provides a model useful for libraries and writing centers.

This study provides ample direction for future collaborations that will take advantage of the intersections of information literacy and writing instruction to improve student research skills.

Although much has been written about partnerships between libraries and writing centers, this study uniquely demonstrates a model for data sharing across institutional boundaries and how one library mined existing data from a writing center.