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This paper aims to examine the effect of the imposition of public reprimands on the underlying stock prices of companies in Malaysia.

Data on 148 companies that received public reprimands during the period from 2007 to 2013 were collected from the Bursa Malaysia website to analyse the market reactions to the imposition of public reprimands.

Based on a market model of abnormal returns, the empirical result showed that the imposition of a public reprimand had a negative impact on a company’s stock price. Moreover, when a market model of average abnormal returns (AAR) was used, the result indicated that companies that had received a public reprimand had a negative AAR value.

The findings from this study have implications for shareholders in making their investment decisions because they can switch their investments to other companies and markets after a company in which they are interested or have made an investment has received a public reprimand.

There is limited research on the imposition of public reprimands and the effect that it has on companies in developing countries. Hence, this study contributes to research in this area by providing evidence on the effect of public reprimand on stock price reactions in the context of a developing country, namely, Malaysia.

The Framers of the Constitution granted Congress the ability to punish members for misconduct to protect the institution's integrity and dignity. However, with the low approval ratings of Congress and the widespread belief that those in government are corrupt, the institution has not done an excellent job at protecting its integrity. This chapter examines all allegations investigated by the House and Senate Ethics Committees to determine if Congress has systematically punished misconduct among members. Using data on 396 misconduct investigations in Congress, this research examines the institution's likelihood of punishing a member before and after implementing permanent ethics committees in the 90th Congress. The study reveals that Congress was more likely to systematically punish members for ethical misconduct before permanently installing ethics committees. However, in the contemporary period, the only type of misconduct a member is likely to be punished for is sexual harassment. Yet, the likelihood of being punished for sexual harassment falls when a member resigns or strategically retires.

This article aims to describe the effects of the communication style of the message sender (threatening or neutral), status of the sender (equal to or higher than the recipient) and the power relationship between sender and recipient (from the same department or not) on the blood pressure of the recipient of an e‐mail message

The study was conducted under controlled laboratory conditions. The experiment was a mixed design, using both within and between subjects variables. The independent variable for the within subjects factor was the task that participants performed. There were three tasks: answering a questionnaire, reading a non‐threateningly worded e‐mail reprimand, and reading a threateningly worded e‐mail reprimand. Although the study used students as participants, the messages they received were from real people in a University College. Discusses the implications in the area of occupational health.

Diastolic blood pressure was significantly higher (p<0.01) when recipients were reading the threateningly worded reprimand compared to reading a non‐threateningly worded reprimand. The effect of status on blood pressure was significant (p<0.05) but only for recipients in the same department as the message sender.

The results add to the evidence that communication style and status can have a direct impact on the recipient's physiological response.

Consumer forgiveness is an important concept in service failure and recovery research. To advance knowledge and develop future research agenda in this domain, this paper provides a systematic review of the literature on factors influencing consumer forgiveness while adopting the customer journey perspective.

Using the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) protocol, a systematic literature review (SLR) was conducted of 102 peer-reviewed journal articles, on factors influencing consumer forgiveness, published between January 2000 and December 2020.

The authors' analysis offers a detailed account of the factors influencing consumer forgiveness across the three stages of the service journey: pre-transgression, transgression and recovery. From the review, the authors identified significant gaps relating to the interactions between the relevant factors influencing forgiveness throughout the various stages of the consumer service journey. Based on the findings, the authors offer several research questions to help managers optimize customer forgiveness following a service failure throughout each stage of consumer service journey.

The authors' review synthesizes the literature on factors contributing to consumer forgiveness and integrates these factors into the customer service journey. The authors' findings inform directions for future research and provide insights regarding the measures that service providers should take to understand and encourage consumer forgiveness.

This paper focuses on communication about hygiene in a hospital ward and with the relevant infection control organization. The purpose of this paper is to examine the function of the hygiene coordinator as a key change agent and the communicative challenges and role conflicts implied in her practice. The author suggests strategies for improving communication on hygiene on ward level.

The empirical material consists of interviews and recordings of communicative events in relation to a breakout of dangerous bacteria in the ward. Change communication is used as a contextualizing frame of understanding, and positioning theory and analysis are applied to shed light upon the core challenges of communicating as a change agent when the coordinator’s professional position and collegial relations do not support it.

It is shown how these challenges are connected to positional dilemmas regarding professional hierarchies and collegial relations. In order to have the hygiene coordinator gain authority and achieve empowerment in her function, additional documentation and training are needed, and communication efforts between the department management and the hygiene coordinator need strengthening. Furthermore, the hygiene area should be connected to the hospital’s overarching purpose of saving lives.

These findings point to the importance of taking communication on the departmental level into consideration in relation to change strategies, and they highlight the centrality of strategic positioning practices in a work environment which is organized in professional groups and according to distributed responsibilities.

Drawing upon current research in Northamptonshire, this article argues that the assumption, implicit in recent UK youth justice legislation, that formal criminal justice interventions with early‐stage young offenders will have positive deterrent and rehabilitative effects does not appear to be borne out in practice. It contends that the use of informal diversionary strategies with, low‐level, early‐stage, young offenders may, in fact, have a more positive impact in terms of re‐conviction rates, averting the escalation of ‘deviant careers’, reducing criminal victimisation and cost savings. The article concludes with a discussion of the political and administrative barriers to the implementation of such strategies in English youth justice.

The purpose of this paper is to present a discussion of the value of early diversion schemes, underpinned by the principles of restorative justice (RJ), for First Time Entrants (FTEs) into the criminal justice system (CJS).

The paper focuses specifically on the findings of a 12-month study into the introduction of “Triage” by one Youth Offending Team (YOT) in the northeast of England.

Re-offending data suggested that Triage is more effective in reducing re-offending than conventional justice practices, due to the restorative nature of the scheme. However, the qualitative data raised a number of issues, particularly relating to problems of “net-widening” and the impact of recording processes on young people's desistance, as well as the role of victim engagement in the process. These issues could undermine the long-term effectiveness of Triage and its successful application within other youth justice contexts.

The paper aims to contribute further understanding regarding the impacts of RJ practices on reducing re-offending compared to traditional processes, and in particular, consider the role of implementation issues in the production of outcomes and impacts.

Police supervisor decision making with regard to disciplinary action has received scant empirical study in general, and has yet to be examined across gender. In this paper, we use official departmental disciplinary data from the Philadelphia Police Department for the period 1991‐1998 to study the extent to which gender parity exists in the formal disciplinary system. Three questions are investigated: (1) Is there an observable gender disproportionality in the police discipline punishment rates? (2) Is any observed gender disproportionality attributable to gender discrimination in the police disciplinary process or some earlier decision stage? (3) If any observed disproportionality is not attributable to the police disciplinary process, does the aggregate finding mask variation within offense categories? Three findings emanate from our effort. First, the results suggest that there is a minimal observed gender disproportionality. Second, with roughly 100 per cent of the observed gender disproportionality attributable to differential involvement in charging, it appears that the observed disparity can not be attached to the police disciplinary process. Third, the aggregate analysis masks offense‐specific variation in the percentage disproportionality unexplained by differential involvement in charging. Implications for police disciplinary practices and directions for future research are addressed.

Extends the transactional‐transformational model of leadership by deductively developing four theoretical behavioral types of leadership based on a historical analysis of leadership literature. Then, in an exploratory empirical phase, uses two data sets to inductively develop alternative models of leadership types. Finally, with a third data set, tests several theoretically plausible typologies using second‐order confirmatory factor analysis (CFA). The results of the CFA generally support the existence of four leadership types: directive leadership, transactional leadership, transformational leadership, and empowering leadership.