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The concept of touristic space is continually evolving, due to the advent of new technologies. Today, physical space and virtual space are interwoven, creating a phenomenon that can be described using the term ‘phygital’. The perception of touristic space as well as the interaction with it has been altered by phygital appearances and changing travel behaviour. While interaction with the touristic space previously only occupied a physical dimension, virtual information now enriches all stages of the customer journey (CJ). Hence, this chapter deals with new technologies, analysing their impact on the perception of touristic space for the traveller throughout the whole CJ. Thereby Augmented Reality and Virtual Reality are cited as examples of state-of-the-art technologies, which wield a direct perceptional impact, as they have the power to blend together one’s perception of real and virtual space.

This paper sought to examine the factors that influence intention to recommend, focussing on the extension of the theory of planned behaviour in halal tourism, with additional instruments such as halal safety and security, and trustworthiness of halal information.

Guided by a quantitative approach, cross-sectional data were collected using 394 Muslim diaspora tourists. The analysis technique used in this study is the partial least square structural equation modelling (PLS-SEM).

The results suggest that halal planned behaviour may account for the intention to recommend. Halal attitude, subjective norm, halal image, halal value, halal safety and security, and trustworthiness of halal information positively and significantly affect intention to recommend.

Muslim diaspora tourists are identified to have halal planned behaviour on intention to recommend. Hence, destination managers and practitioners are suggested to develop proactive halal products and services that appeal to tourists' intention to recommend.

This study has developed two new constructs: halal safety and security, and the trustworthiness of halal information grounded on the theory of planned behaviour in halal tourism. Specifically, the focus is on Muslim diasporic tourists' perspective in a non-Islamic context.

With the emergence of coronavirus disease 2019 (COVID-19), the usage of e-money has been reinforced to reach the next level. Therefore, this study aims to examine the mediating role of perceived behavioral control (PBC) on the nexus of customers' innovativeness and continuance intention of electronic money (e-money). This study also explores the moderating roles of perceived risk (PR) and electronic security (e-security) in relationships.

The authors employed a structured questionnaire for data collection and the partial least squares structural equation modeling (PLS-SEM) for empirical estimations.

The authors' findings reveal that customers' innovativeness promotes continuance intention of using e-money and demonstrate that PBC partially mediates the relation between customers' innovativeness and continuance intention of using e-money. The empirical findings also reveal that PR negatively moderates the relationship between customers' innovativeness and continuance intention and the relationship between customers' innovativeness and PBC. The empirical findings also exhibit that perceived e-security enhances the degree of the relationship between customers' innovativeness and continuance intention and the relationship between customers' innovativeness and PBC.

The findings shed light on an important factor that increases the likelihood of repeat e-money usage and has direct managerial implications for customer experience and risk concerns. Hence, the findings imply that e-money service providers should run a promotional advertisement highlighting what additional features are included or offered and how these could be beneficial for the customers. Furthermore, e-money service providers should provide some tutorial videos in order to increase innovative customers' control over e-money services as well as highlight how risk and security are protected.

This paper integrates three key theories: the diffusion of innovation (DOI) theory, the theory of planned behavior (TPB) and the PR theory in post-adoption behavior of e-money usage. The current study also attempts to fill a literature gap by examining the moderating role of PR and e-security, which could be useful within the relationship between customers' innovativeness, PBC and customers' continued intentions of e-money usage.

This paper aims to provide an empirical analysis of residents’ perceptions and attitudes in the city of Aveiro, Portugal, regarding the appropriation of public spaces by tourists. An analysis of how the perceptions of this appropriation influence residents’ attitudes (RA) towards tourists, and even restructuring of space considering RA, is also presented. It is intended to do this based on a theoretical framework where tourism socio-cultural impacts on urban destinations are analysed with a focus on appropriation processes. Attitudes of residents are also examined.

A questionnaire survey (N = 301) was carried out with residents of the city of Aveiro, using a cluster sampling approach. The aim of the empirical study is to use multiple linear regression analyses to assess the extent to which the residents’ perceptions of tourists’ appropriation of public spaces influence the attitudes of the former towards the latter.

The results show that, overall, the residents consider that tourism has more positive than negative impacts. However, it can be observed that residents already perceive some negative impacts of tourism regarding the appropriation of space. Concerning RA, these tend to be more positive than negative. It can also be observed that various perceptions of appropriation of space significantly influence these attitudes. The paper ends with some guidelines for designing policies and strategies for tourism development that promote better use of public spaces by tourists.

Considering the limited empirical research on perceptions of appropriation of tourism space, the study carried out in this paper analyses the impact of a comprehensive set of residents’ perceptions regarding the appropriation of public space by tourists on various types of attitudes of residents towards tourists.

This study aims to conduct an empirical investigation of differing perceptions of nine types of urban space and nine visual elements among tourists in destination using a computer vision (CV) approach.

The data for this study was extracted from YFCC 100 M dataset. Nine types of urban space in Beijing were initially identified using a scene recognition model. Subsequently, a semantic segmentation model was applied, which yielded substantial evidence relating to nine visual elements that were used to elicit differing perceptions among tourists from different continents.

Tourists from three continents had different perceptions about corridors, old buildings, overlooks and traffic spaces, reflecting their cultural convention. Asians, Europeans and North Americans diversely gazed at the landscape element of buildings, foliage, sky and people in urban space. All those provided evidence to contribute to the tourist gaze theory's construction.

This study firstly depicted how tourists perceive the tourism symbol of urban space. The novel approach of employing two CV models offer methodological insights to tourism research relevant to visual perception.

游客对城市空间的感知:计算机视觉途径

本研究采用计算机视觉方法, 探究游客对旅游目的地九种城市空间类型及九种视觉元素的感知差异。

本研究数据提取自YFCC 100M图片数据集。首先, 利用场景识别模型识别了游客图片中的九种城市空间类型。其次, 应用语义分割模型识别了游客图片的九个视觉元素。这些分析结果被用于探究不同大洲游客的视觉感知差异。

来自不同大洲的游客对城市空间有不同的感知偏好。亚洲人更喜欢拍摄自己与著名的城市建筑, 欧洲人和北美人更喜欢自然元素, 如水、树叶和天空。不同大洲游客对视觉元素的偏好佐证了旅游凝视理论。

本研究选取了独特的城市空间为研究对象, 来验证游客凝视理论。此外, 两种计算机视觉模型为旅游研究提供了新的方法论视角。

La percepción de los turistas del espacio urbano: Un enfoque de vision artificial

Resumen

Los datos para este estudio se extrajeron del conjunto de datos YFCC 100 M. Inicialmente se identificaron nueve tipos de espacio urbano en Pekín mediante un modelo de reconocimiento de escenas. Posteriormente, se aplicó un modelo de segmentación semántica, que aportó pruebas sustanciales en relación con nueve elementos visuales que se utilizaron para suscitar percepciones diferentes entre turistas de distintos continentes.

El objetivo de este estudio es llevar a cabo una investigación empírica sobre las diferentes percepciones de nueve tipos de espacio urbano y nueve elementos visuales entre los turistas en destino, utilizando un enfoque de visión artificial (CV).

Los turistas de tres continentes tenían percepciones diferentes sobre los pasillos, los edificios antiguos, los miradores y los espacios de tráfico, lo que refleja su convención cultural. Los asiáticos, los europeos y los norteamericanos observaron de forma diversa el elemento paisajístico de los edificios, el follaje, el cielo y las personas en el espacio urbano. Todos ellos aportaron pruebas para contribuir a la construcción de la teoría de la mirada turística.

Este estudio describe por primera vez cómo los turistas perciben el símbolo turístico del espacio urbano. El novedoso enfoque de emplear dos modelos de vision artificial ofrece conocimientos metodológicos para la investigación del turismo relacionados con la percepción visual.

This study aims to examine the main factors and the related impacts that have caused a negative shift in the social perception of tourism among residents of Barcelona. Namely, it contextualises the recent evolution of the impacts and the social perception of tourism among the city’s residents; analyses the relationship between the social perception of tourism and different tourist, real estate, demographic and economic factors; and lastly, it identifies the social impacts that majorly influence the negative perception among residents in every neighbourhood.

This study applies quantitative and qualitative techniques to a selection of five neighbourhoods of Barcelona. First, the character of the neighbourhoods was analysed, and external statistical information was later provided to understand the state and evolution of the factors that shape perceptions of tourism. Secondly, representatives of the community movements were interviewed in-depth. This consecutive qualitative approach enabled the comprehension of how these factors shape the residents’ perception.

The results showed that residents generally shared similar perceptions despite variations among neighbourhoods. Perceived negative effects included not only the most direct consequences of tourism such as anti-social behaviour and congestion of public spaces but also indirect ones such as population displacement and the weakening of social structures.

This study’s innovation lies in linking objective statistical data that describe the reality of a tourist neighbourhood (housing prices, number of available beds, family income, etc.), to the subjective perceptions of its residents. Thus, it is possible to identify the perceived impacts of tourism (which have an impact on the local population’s satisfaction), and relate these to the true evolution of tourism variables in the neighbourhood. This contrasted reading between perception and reality is important for future initiatives for the regulation of tourism in the city.

This study assessed the antecedents and consequences of tourists’ authenticity experience in a new ancient town in China. Based on Chinese cultural background and case study, this paper aims to explore this kind of tourism place making and establishes an empirical model to examine and verify the impact of tourists’ perception, authentic experience and behavioral tendency on such place making, and proposes targeted improvement measures.

Based on a Chinese cultural background and case study, this paper explored a certain kind of tourism place making and established an empirical model to examine and verify the impact of tourists’ perceptions, authentic experiences and behavioral tendencies on such place making; the goals were to try to create a new scale to measure the authenticity of the “new ancient town” in the Chinese context and to propose targeted measures for improvement.

Research shows that Chinese visitors acquire experiences that they perceive to be authentic when visiting a contrived attraction such as a new ancient town. The dimensions of cultural, functional, product, value and unique authenticity were identified as distinct dimensions of tourists’ authenticity experiences in a new ancient town. Although these dimensions have been mentioned at times in the context of traditional Western assessments of authenticity, they do not replicate exactly any category of Western objective authenticity, existential authenticity, constructive authenticity or postmodern authenticity. They instead constitute an authentic experiential dimension in a typical oriental context, which is comprehensively explicated by combining the image of a national cultural theme and the elements of functional construction created by tourist places in a new ancient town.

This study explored the path relationship among perception of place making – authenticity experience – behavioral intention, but it did not analyze relationships among the dimensions of perception of place making or among the authenticity experience variables. Furthermore, advantage was not taken of the availability of socioeconomic information to look for differences among interviewees with different attributes. In addition, there is a profound cultural and complex theoretical connotation to authenticity in the Chinese context, and the study of a single case is insufficient to fully elucidate meaning in this emerging discourse.

By verifying the path of tourists’ authenticity experiences through the perception of place making, the understanding of the effects of different elements of place making on tourists’ experiences is refined. For space producers, different elements of place making promote tourists’ authenticity experiences to different degrees. Strengthening the construction of the physical environment, marketing and scenes can promote tourists’ authenticity experiences: planning and design, marketing and scene enhancements promote tourists’ functional authenticity experiences; planning and design, the physical environment and marketing enhance tourists’ product authenticity experiences; planning and design, marketing, the physical environment and scene enhancement can improve tourists’ perceptions of value; unique authenticity experiences can be created in the marketing and scenes in new ancient towns.

Certain aspects of the space production in new ancient towns can be used to strengthen tourists’ perceptions of value. First, the scene system at scenic spots can be strengthened, catering to tourists’ visual, olfactory and other senses so that they are available in all kinds of weather. Second, the local cultural characteristics of the material environment can be strengthened and the installation of inappropriate cultural symbols can be avoided. Thus, a physical environment that is of local ethnic cultural significance can be created so that both local residents and tourists can perceive the value of the place. Third, the rational layout of the new ancient towns should be established and maintained through the ongoing involvement of professional planning and design teams. Local cultural attributes that are of national significance should be included in the layout and design of the physical environment. Fourth, daily marketing and management actions influence how tourists influence scene value. Therefore, managers of scenic places need to make prudent decisions about and integrate local folk and ethnic characteristics into their marketing, which can promote the sustainable development of tourism effectively (Saarinen, 2018).

First, this study constructed and validated the model and path relationship of the “perception of place making, authentic experience, and behavioral intention,” and it confirmed that the perception of place making had an important impact on tourists’ authentic experiences. Second, the exploratory factor analysis extracted five dimensions of the tourist authenticity experience (i.e. cultural, functional, unique, product and value authenticity) based on China’s context of ming shi, which enriched the connotations of the authenticity experience. Third, this study effectively linked the perception of place making with the real experience and behavioral intention of tourists and expanded the theoretical research boundary of place making to a certain extent.

本文以中国文化背景和案例研究为基础, 对“新古镇”旅游的地方营造进行了探讨, 并建立了实证模型。利用SPSS 23.0和Smart PLS 3.0进行数据分析, 检验和验证游客在类似场所的地方营造感知、真实体验和行为意向的路径关系。

以现代技术手段再造（创造）遗产旅游目的地已经成为一个全球性的现象。本文基于中国的文化背景和案例, 考察和验证了游客对地方营造的感知、真实性体验和行为意向的影响, 尝试创造一种新的尺度来衡量在中国语境下“新古镇”的真实性内涵, 并以此提出了针对性的改善措施。

研究表明, 中国游客在参观新古镇等人造景点时, 会获得他们认为真实的体验。文化真实、功能真实、产品真实、价值真实和独特真实是新古镇游客真实性体验的不同维度。它们构成了一个典型东方语境下的真实性内涵, 全面阐述了一个民族文化主题形象与新古镇旅游地方营造功能建设要素的结合。

本研究探讨了地方营造知觉-真实性体验-行为意向之间的路径关系, 但未分析地方营造感知各维度之间及真实性体验变量之间的关系。此外, 没有利用社会经济信息的可用性来寻找不同属性受访者之间的差异。此外, 在中国语境中, 真实性有着深刻的文化内涵和复杂的理论内涵, 仅对单个案例的研究不足以充分阐明这一新兴话题的意义

对于空间生产者来说, 加强物理环境、营销和场景的建设可以促进游客的真实体验:规划设计、营销和场景的增强可以促进游客的功能真实体验;规划设计、物质环境、营销提升游客的产品真实性体验;规划设计、营销、实体环境和场景提升可以提升游客的价值感知;在新古镇的营销和场景中应创造独特的真实性体验。

新古镇地方营造的某些方面可以提升游客的价值感知。首先, 通过迎合游客的视觉、嗅觉和其他感官, 加强景区的场景系统。其次, 可以创造一个具有当地民族文化意义的物质环境, 使当地居民和游客都能感受到这个地方的价值。第三, 通过专业规划设计团队的持续参与, 建立和维护新古镇的合理布局。第四, 日常营销和管理行为影响游客的价值体验。

首先, 本研究构建并验证了“地方营造感知、真实体验与行为意向”的模型和路径关系, 证实了地方营造感知对游客真实体验的重要影响。其次, 基于中国语境, EFA提取了旅游真实性体验的五个维度(文化真实、功能真实、独特真实、产品真实和价值真实), 丰富了真实性体验的内涵。第三, 本研究将游客的地方营造感知、真实体验和行为意向进行了有效地连接。

Basándose en un contexto cultural chino y en un estudio de caso, este artículo exploró la creación de lugares turísticos en la “nueva ciudad antigua” y estableció un modelo empírico. Se utilizaron SPSS 23.0 y Smart PLS 3.0 para el análisis de datos, con el fin de examinar y verificar la relación entre las percepciones de la creación de lugares, las experiencias auténticas y las intenciones de comportamiento de los turistas en dichos lugares.

La recreación moderna de lugares como atracciones turísticas patrimoniales es un fenómeno mundial. Partiendo de un contexto cultural chino y de un estudio de caso, este artículo examina y verifica el impacto de las percepciones de los turistas, las experiencias auténticas y las tendencias de comportamiento en dicha creación de lugares; los objetivos eran intentar crear una nueva escala para medir la autenticidad de la “nueva ciudad antigua” en el contexto chino y proponer medidas específicas de mejora.

La investigación muestra que los visitantes chinos adquieren experiencias que perciben como auténticas cuando visitan una atracción artificial como una nueva ciudad antigua. Las dimensiones de autenticidad cultural, funcional, de producto, de valor y única se identificaron como dimensiones distintas de las experiencias de autenticidad de los turistas en una nueva ciudad antigua. Éstas constituyen una auténtica dimensión experiencial en un contexto típicamente oriental, que se explica de forma exhaustiva combinando la imagen de un tema cultural nacional con los elementos de construcción funcional creados por los lugares turísticos de una nueva ciudad antigua.

Este estudio exploró la relación entre la percepción de la creación de lugares, la experiencia de autenticidad y la intención de comportamiento, pero no analizó las relaciones entre las dimensiones de la percepción de la creación de lugares, ni entre las variables de la experiencia de autenticidad. Además, no se aprovechó la disponibilidad de información socioeconómica para buscar diferencias entre entrevistados con distintos atributos. Adicionalmente, en el contexto chino, la autenticidad tiene profundas connotaciones culturales y teóricas complejas, y el estudio de un solo caso no basta para dilucidar plenamente la importancia de este tema emergente.

Para los productores de espacios, reforzar la construcción del entorno físico, el marketing y las escenas puede promover las experiencias de autenticidad de los turistas: la planificación y el diseño, el marketing y la mejora de las escenas promueve las experiencias de autenticidad funcional de los turistas; la planificación y el diseño, el entorno físico y el marketing mejoran las experiencias de autenticidad de los productos de los turistas; la planificación y el diseño, el marketing, el entorno físico y la mejora de las escenas pueden mejorar la percepción de valor de los turistas; se pueden crear experiencias de autenticidad únicas en el marketing y las escenas de las nuevas ciudades antiguas.

Ciertos aspectos de la creación de lugares en las nuevas ciudades antiguas pueden mejorar la percepción de valor de los turistas. En primer lugar, puede reforzarse el sistema escénico de los lugares de interés, atendiendo a los sentidos visuales, olfativos y de otro tipo de los turistas. En segundo lugar, se puede crear un entorno físico que tenga un significado cultural étnico local para que tanto los residentes locales como los turistas puedan percibir el valor del lugar. En tercer lugar, el trazado racional de las nuevas ciudades antiguas debe establecerse y mantenerse mediante la participación continua de equipos profesionales de planificación y diseño. En cuarto lugar, las acciones diarias de marketing y gestión influyen en la experiencia de valor del turista.

En primer lugar, este estudio construyó y validó el modelo y la relación entre la “percepción de la creación de lugares, la experiencia auténtica y la intención de comportamiento,” lo que confirmó la importante influencia de la percepción de la creación de lugares en la experiencia auténtica de los turistas. En segundo lugar, basándose en el contexto chino, el análisis factorial exploratorio extrajo cinco dimensiones de la experiencia de autenticidad turística (autenticidad cultural, funcional, única, del producto y del valor), que enriquecieron las connotaciones de la experiencia de autenticidad. En tercer lugar, este estudio vinculó eficazmente las percepciones de los turistas sobre la creación de lugares, con la experiencia real y con las intenciones de comportamiento de los turistas.

This study aims to identify the elements that characterise spaces for tourists and those that characterise spaces for locals in a shopping district based on the perspectives of local students. Forty-five local undergraduates took photographs of settings that impressed them in the shopping district in Naha-shi, Okinawa Prefecture, Japan, and the reasons given by each respondent for photographing a particular setting were recorded. Frequently used nouns and adjectives were extracted for each category. The results suggest the importance of the types of commercial facilities and people on the perspectives of locals. Affordable and mundane products are associated with local spaces, while souvenirs may be regarded as symbols of touristic spaces. The absence of locals and the presence of tourists may be characteristics of touristic spaces whereas the potential attractiveness of encounters with locals for tourists is also implied.

The purpose of this paper is to determine whether the various types of negative impacts have an effect on the general attitude toward tourism and the difficulty for the enjoyment of public spaces.

It is a quantitative study that analyzes the causal relationships between variables through structural equation models. This study uses data from a sample of 420 residents from Maldonado and Punta del Este.

The result obtained shows that only the cultural loss is significant to explain the residents’ attitudes. On the other hand, the cultural loss, the environmental deterioration and the saturation are significant to explain the difficulties for the enjoyment of public spaces.

The main limitations are the fact of performing the analysis in a specific destination with peculiarities that may affect the results and the representativeness of the sample used.

The enjoyment of public spaces is a good indicator of the perception of negative impacts, so managers of urban tourist destinations can use this element as an indicator of quick consultation on residents’ attitudes.

It is a study that focuses on the negative impacts of tourism and its effect on the public spaces. The importance of public spaces in tourist destinations is under studied.

The rapid growth of tourism prior to the COVID-19 pandemic prompts the need for critical reflection of tourism’s “local-global” responsibility in the wake of that pandemic. Conceptually driven by the ancient Greek notion of hubris, this study reflects on the perception of tourists as actors disconnected from citizens’ necessities, safety and well-being. In so doing we develop further knowledge on the relationship between the spaces of tourism and citizenship and how this might build a sustainable future-proof tourism.

Data were collected daily for two weeks via three Google Alert queries set to mine Italian online news media contents immediately after the Italian Government’s adoption of mobility restrictions due to COVID-19. This study uses a thematic narrative analysis to examine the contents related to tourists during the COVID-19 outbreak.

The exploratory findings reveal how tourists are largely presented as taking over the space of local residents and, by breaking the rules set by national and local authorities, as disregarding those residents’ safety and well-being. Hence, they appear disconnected from any sense of belonging to a local or global community, and from a space to which they owe a duty of care.

By framing tourists as hubristic subjects ontologically belonging to a neoliberal leisure space disentangled from the citizenship space, this study establishes a novel theoretical grounding from which a sustainable future-proof tourism that is rooted in citizenship space can be rethought.