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Based on seven chapters in this volume and a broader literature review, we present a research agenda where research challenges are identified with the relevant research questions. In the second place, this chapter presents the implications of NWW for HR, in particular the required competences for HR-professionals. We elaborate on several research questions that, in our view, help to address challenges to advance our understanding of NWW. The need for more theory-driven research is stipulated, including some possible directions for appropriate methods, such as configurational analysis. we argue that it is essential for HR-professionals to know the required HR-competences for managing and coaching those who are involved in NWW-practices. This chapter provides crucial insights for these competences.

This exploratory paper aims to examine the literature on the impact of COVID-19 on safeguarding adults practice.

A literature search was carried out in recently published articles to locate literature relating to COVID-19 and safeguarding adults in the UK and internationally. This included policy guidance and law, to describe the existing knowledge base, gaps in practice and areas that may require further research.

The findings suggest that measures to curb the spread of the COVID-19 pandemic gave rise to remote working and virtual safeguarding practice. The findings highlight the need for empirical research into the impact of virtual safeguarding adults assessments and effective ways to support the needs and outcomes of those who may be at risk of or experiencing abuse and neglect while shielding, socially isolating or when working in an environment where social distancing is required.

The paper is based on a review and analysis of published documents and not on other types of research.

Little is known about effective safeguarding adults practice in the era of shielding, self-isolation, social distancing and remote working. The paper adds to the body of knowledge in the field.

Global collaboration, or the ability to collaborate with people different from ourselves or even across species, becomes increasingly important in our interconnected world to engage constructively with and across difference. As we face more complex challenges, both locally and globally, the need for the creativity and innovation made possible by diverse perspectives is only amplified. Through five stories from our work as consultants and practitioners helping organizations to collaborate, we explore the role of global leadership in collaboration during times of crisis in various sectors. We began by asking ourselves a series of questions about global collaboration that could also serve as future research directions for scholars. We argue that new forms of leadership are required in the global context where both tasks and relationship domains are characterized by high complexity. We conclude by providing insights and recommendations for global leaders to address those complexities through collaboration and help their organizations learn from their experiences in crises and beyond.

The purpose of this paper is to consider the nature of the business continuity management (BCM) process and to frame it within wider literature on the performance of socio-technical systems. Despite the growth in BCM activities in organisations, some questions remain as to whether academic research has helped to drive this process. The paper seeks to stimulate discussion within this journal of the interplay between organisational performance and BCM and to frame it within the context of the potential tensions between effectiveness and efficiency.

The paper considers how BCM is defined within the professional and academic communities that work in the area. It deconstructs these definitions in order to and set out the key elements of BCM that emerge from the definitions and considers how the various elements of BCM can interact with each other in the context of organisational performance.

The relationships between academic research in the area of crisis management and the practice-based approaches to business continuity remain somewhat disjointed. In addition, recent work in the safety management literature on the relationships between success and failure can be seen to offer some interesting challenges for the practice of business continuity.

The paper integrates work in safety, crisis and risk management with BCM in order to identify the main areas of overlap and synergy between these areas of academic research. By definition, the need for business continuity represents the risks and cost of failure in organisational performance in the absence of continuity. This calls into question the effectiveness of organisational processes around decision making, control, and strategic management. The paper sets out a series of issues that are in need of further research.

The paper draws on some of the practice-based definitions of BCM and highlights the limitations and challenges associated with the construct. The paper sets out challenges for BCM based upon theoretical challenges arising in cognate areas of research. The aim is to ensure that BCM is integrated with emerging concepts in other aspects of the management of uncertainty and to do so in a strategic context.

Academic research on performance reflects both the variety and the multi-disciplinary nature of the issues around measuring and managing performance. Failures in organisational performance have also invariably attracted considerable attention due to the nature of a range of disruptive events. The paper reveals some of the inherent paradoxes that sit at the core of the BCM process and its relationships with organisational performance.

Discusses the new concern for quality in the legal profession. Shows how the solicitors′ profession, once considered the epitome of quality itself, is now beginning to find itself living in a competitive world, and how this has consequently led to a radical rethink on how the profession is viewed within the marketplace. Provides some examples of firms that have implemented TQM. Outlines the ways in which total quality management programmes are changing the working lives of solicitors.

Provides a definition of, and a background to, teleworking; points out the advantages to organizations and employees, and the economic and demographic factors which have encouraged its growth. Examines the security threats and vulnerabilities which are inherent in teleworking and assesses the risks associated with employees working on sensitive material from a remote site. Postulates a framework for threat and risk assessment with a generic model, and a specific example using a hypothetical telework situation.

This paper aims at examining the impact that COVID-19 pandemic and its related work implications have on the relationship between lean implementation and service performance.

The author surveyed service organizations that have been implementing lean for at least two years and remotely maintained their activities during the COVID-19 outbreak. Multivariate data techniques were applied to analyze the dataset. This study was grounded on sociotechnical systems theory.

The findings indicate that organizations that have been implementing lean services more extensively are also more likely to benefit from the effects that the COVID-19 had on work environments, especially in the case of home office. Nevertheless, social distancing does not appear to mediate the effects of lean services on both quality and delivery performances.

Since the pandemic is a recent phenomenon with unprecedented effects, this research is an initial effort to determine the effect the pandemic has on lean implementation and services' performance, providing both theoretical and practical contributions to the field.

The purpose of this research is to investigate equality policy development through an examination of The Equality Standard: A Framework for Sport and consider implications for practitioners and research‐based alternatives.

A textual analysis of The Equality Standard: A Framework for Sport.

The Equality Standard represents a shift from historic “one suit fits all” versions of equality policy creation in sports organisations. It is limited, however, by a reliance on formalised audit measures, limited encouragement of organisational involvement in creating equality policies, a reluctance to acknowledge powerful, taken‐for‐granted assumptions about equality, and an inability to encourage organisations to reflect on their history and culture.

Calls for future research into the further critique of audit‐based approaches to equality implementation and stronger links between academic research and practitioner experience.

To encourage individuals to critically examine equality within sports organisations with a view to adopting a more reflective framework of equality in which to address organisational processes.

This research contributes an analysis of recent equality policy development in UK sport. It uses textual analysis to examine policy in order to offer alternative avenues for policy development.

The purpose of this paper is to examine the perception of university staff and students in implementing flexible working arrangements (FWA) to increase space efficiency, lower overheads and improve productivity at the Namibia University of Science and Technology.

Data was collected using questionnaires, interviews and document searches. A total of 253 university staff (academic and support) and students were surveyed to solicit their perceptions on the extent to which FWA could be implemented to ensure space optimisation, minimise property related costs and improve employee productivity.

The study confirms that the successful implementation of FWA needs coordinated institutional policy to effectively support and cater to university staff’s different needs while meeting those of the university. Implementing FWA may reduce demand on utilities resulting in lower overheads for the institution. Based on the findings, the study is inconclusive on whether FWA improves or reduces staff productivity.

In the era of austerity measures in institutions of higher education (IHE), with rapid advances in communication information technologies, FWA are not only a possibility but inevitable to ensure optimal use of space, lower operating costs and improved work productivity. This study provides a cursory understanding of the possibility to implementing FWA in higher education.

This study contributes to the FWA body of knowledge from the perspective of both academic, non-academic staff and students in IHE.