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The current study sheds light on non-human object agency by drawing illustrative examples from a case of horse/horsemeat, and thereby captures the ways in which living and non-living animal entities have shifting effects and/or intentions in relation to human entities within heterogeneous networks of cultural resources and practices.

Leaning on the post-human approach, the case of horse/horsemeat provides an illustrative empirical entry point into exploring how by looking through the lenses of object agency one can deconstruct the prevailing anthropomorphism-based dualistic views of living and non-living domestic animals as subjects or objects.

The paper argues that by contemplating both the living horse and non-living horsemeat as ontologically shifting and co-constructive entities in relation to human subjects, we are able to elaborate the contradictions and convergences of object agency that appear in living and/or non-living co-consuming units.

The study showcases important aspects of animal welfare, addressing the effects of shifting from a human-centred perspective to a post-human view on equality between various kinds of entities.

This paper contributes to the discussions of non-human object agency, addressing the issue from the perspective of an animal entity, which enables participating in deconstructing dualisms such as subject and object as well as living and non-living. In particular, it highlights how in the case of an animal entity, agency may emerge in terms of effects and (some capacity of) intentions both within living and non-living entities.

Current understandings of innovation in construction portray it as linear, deterministic phenomena centered around novel objects and technologies deployed in sequentially-organized supply chains. This study aims to develop an enriched understanding of construction innovation as non-linear, socio-material and dynamic phenomena in complex networks by formulating a novel conceptual apparatus of complex adaptive supply networks (CASNs) expanded through actor-network theory (ANT) concepts.

This combined CASN/ANT apparatus is mobilized in the context of a qualitative case study involving a housing construction supply network in Australia making use of offsite manufacturing (OSM) techniques.

The study shows that innovative technologies such as novel OSM products can play an important though not necessarily deterministic role in the evolution of CASNs. The study also explicates the process by which the enrollment of non-human agents and the resulting CASN evolution are linked: innovative technologies shape human and non-human interactions in ways that redefine task delegation, role definition and schemas that are fundamental to the shape of CASNs.

Findings provide a compelling empirical basis for arguing that CASNs must be conceptualized as heterogeneous systems and that innovation in construction must be understood as non-linear, socio-material and dynamic, rather than linear and driven by technological determinism. The study also interrogates limiting notions of supply chains and supports the notion of alternative inter-organizational forms to understand construction project work.

A humanist orientation is foundational to the educational right of students with disabilities to participate in the mainstream life of schooling communities. Social science researchers, however, are increasingly questioning the limitations of the humanist position, and making the ‘posthuman’ turn within their epistemological orientations (Coole & Frost, 2010). The history of disability has complicated clear distinctions between the human and not-human. Indeed, the posthuman character of disability affirms the concept of life beyond fixed boundaries of the self (Goodley & Runswick-Cole, 2016). For inclusive education researchers, this means that school-based phenomena cannot be explained by either an empiricist logic or a social constructionist logic. A posthumanist orientation to inclusive education research recognizes human and non-human agents as entangled within arrangements emerging from particular relations with each other. It seeks to uncover inclusion as a material-discursive arrangement of people, events, ideas and things that are always in a state of flux.

This paper aims to study the role of self-concept in consumer relationships with anthropomorphised conversational artificially intelligent (AI) agents. First, the authors investigate how the self-congruence between consumer self-concept and AI and the integration of the conversational AI agent into consumer self-concept might influence such relationships. Second, the authors examine whether these links with self-concept have implications for mental well-being.

This study conducted in-depth interviews with 20 consumers who regularly use popular conversational AI agents for functional or emotional tasks. Based on a thematic analysis and an ideal-type analysis, this study derived a taxonomy of consumer–AI relationships, with self-congruence and self–AI integration as the two axes.

The findings unveil four different relationships that consumers forge with their conversational AI agents, which differ in self-congruence and self–AI integration. Both dimensions are prominent in replacement and committed relationships, where consumers rely on conversational AI agents for companionship and emotional tasks such as personal growth or as a means for overcoming past traumas. These two relationships carry well-being risks in terms of changing expectations that consumers seek to fulfil in human-to-human relationships. Conversely, in the functional relationship, the conversational AI agents are viewed as an important part of one’s professional performance; however, consumers maintain a low sense of self-congruence and distinguish themselves from the agent, also because of the fear of losing their sense of uniqueness and autonomy. Consumers in aspiring relationships rely on their agents for companionship to remedy social exclusion and loneliness, but feel this is prevented because of the agents’ technical limitations.

Although this study provides insights into the dynamics of consumer relationships with conversational AI agents, it comes with limitations. The sample of this study included users of conversational AI agents such as Siri, Google Assistant and Replika. However, future studies should also investigate other agents, such as ChatGPT. Moreover, the self-related processes studied here could be compared across public and private contexts. There is also a need to examine such complex relationships with longitudinal studies. Moreover, future research should explore how consumers’ self-concept could be negatively affected if the support provided by AI is withdrawn. Finally, this study reveals that in some cases, consumers are changing their expectations related to human-to-human relationships based on their interactions with conversational AI agents.

This study enables practitioners to identify specific anthropomorphic cues that can support the development of different types of consumer–AI relationships and to consider their consequences across a range of well-being aspects.

This research equips marketing scholars with a novel understanding of the role of self-concept in the relationships that consumers forge with popular conversational AI agents and the associated well-being implications.

The purpose of this paper is to critique the metaphor of “shadow organizing” in relation to researchers’ allegedly ontological commitment to processual metaphysics.

The paper focuses on the association of “shadow organizing” with post-epistemologies that are grounded in process ontology. The investigation examines aspects of relational thinking and is guided by John Dewey and Arthur Bentley’s genealogical reconstruction of modes of inquiry.

Inquiry is construed in either substantialist or relational ways by researchers. By using the metaphor of “shadow organizing,” the relational aspects of organizational phenomena are prioritized for explorative purposes. Other research objectives are aided by substantialist modes of inquiry. It is the argument of the paper, however, that relational research approaches need not make commitment to process ontology, and that the relational ambitions imbued in the metaphor of shadow organizing are in fact better honored for their methodological virtues.

The paper’s original contribution consists in critiquing post-epistemological attempts to ground organization studies in ontological first principles of process metaphysics. The paper argues that the metaphor of “shadow organizing” is a promising concept that is better appreciated as a methodological move than an ontological commitment.

Given the rapid development in artificial intelligence (AI), the hotel industry is deploying AI-based systems. In line with this important development, this study aims to examine the impact of trust in the hotel and AI-related performance ambiguity on consumers’ engagement with AI-based systems. This study ultimately examined the impact of engagement on consumers’ intentions to stay in hotels offering such systems, and intentions to tip.

This study developed a conceptual model based on the social cognition theory. The study used an online survey methodology and collected data from a nationwide sample of 400 hotel consumers from the USA. The data analysis was conducted with structural equation modeling.

Consumers’ engagement is strongly influenced by their trust in the hotel but not by performance ambiguity associated with AI. In turn, engagement strongly influenced consumers’ intentions to stay in hotels that have such systems and their intentions to tip.

As AI systems capable of making decisions for consumers are becoming increasingly present in hotels, little is known about the way consumers engage with such systems and whether their engagement leads to economic impact. This is the first study that validated a model that explains intentions to stay and tip for services facilitated by autonomous AI-based systems that can make decisions for consumers.

鉴于人工智能领域的快速发展, 酒店业正在部署基于人工智能的系统。为此, 本研究探讨了客人对酒店的信任和与AI相关的性能模糊性对消费者与基于AI的系统互动的影响。最终, 本研究考察了参与度对客人在提供此类系统的酒店住宿意愿和小费意愿的影响。

本研究基于社会认知理论开发了一个概念模型。研究采用在线调查方法, 从美国全国范围的400名酒店消费者中收集数据, 并采用结构方程建模进行数据分析。

消费者的参与度受酒店的信任强烈影响, 但不受与AI相关的性能模糊性的影响。反过来, 参与度强烈影响了消费者在提供此类系统的酒店住宿和给小费的意愿。

随着能够代表消费者做出决策的人工智能（AI）系统在酒店中日益普及, 人们对消费者如何与这类系统互动以及他们的互动是否会产生经济影响知之甚少。这是第一项验证了一个可以解释在自主的基于AI系统的服务下住宿和给小费意愿的模型的研究。

Wealthy rural areas, or rural areas in wealthy regions, have a specificity that should be taken into consideration both in empirical and theoretical research. In most of the cases, rural development in these areas depends not only on the capacity of rural communities to mobilise endogenous resources, but also to be able to link endogenous resources with outside networks. In Italy this approach has widely been put into practice through strategies centred on the link between local food and its place of production. To explore the implications of this link, the paper will explore the implication of an adoption of the concept of ‘terroir’. Terroir can be seen as a mix of a set of localised invariants in the space related to natural, cultural, and social spheres. It is highly specific of a place, as it is produced and reproduced through localised processes. The peculiarity of the ‘terroir’ is that it is embodied into the product, which means that it is the source of local products’ identity and specificity. Local products are then a component of a broader socio-technical system, and product and terroir co-evolve. What are the mechanisms that make local products keys to rural development in a neo-endogenous perspective? In a neo-endogenous perspective, valorisation of local products is mainly related to its capacity to be recognised and evaluated by outside observers as different (and possibly better) from others. This capacity is embodied into what Bourdieu calls symbolic capital. Symbolic capital becomes a thread linking ‘terroir’ and the product to external observers, and convey to them meanings like notoriety, reputation, and trust. In order to be able to create, maintain, and increase symbolic capital, rural communities activate communication practices within and outside themselves. This may generate conflicts as well as strengthen identities and alliances. Three case studies will show the network building processes related to the creation of symbolic capital and its mobilisation into food production and marketing. The Cutigliano case shows how a small community borrows symbolic capital from the outside to enhance its capacity to sell a local cheese outside the area. The Colonnata case shows the risk that neo-endogenous strategies generate interlocal conflicts, hampering its competitiveness as a whole. The Chianti case shows an internal conflict over the use of the symbolic capital with both positive effects on the public debate and potential negative effects on the cohesion of the area. All the three cases make possible a reflection on governance, and especially on the role of the state (or the regional administration) in the governance of these processes.

Purpose: This chapter examines two rather extreme examples of non-human entities in home assemblage, interior objects, and companion animals, and how their agency appears distributed with human consumers in assembling home. The authors aim at drawing conceptual contrasts and overlappings in how agency expresses itself in these categories of living and non-living entities, highlighting the multifaceted manifestations of object agency.

Methodology/Approach: This chapter employs multiple sets of ethnographically inspired data, ranging from ethnographic interviews and an autoethnographic diary to three types of (auto-)netnographic data.

Findings: The findings showcase oscillation of agency between these three analytic categories (human, non-human living, and non-human non-living), focusing on how it is distributed between two of the entities at a time, within the heterogeneous assemblage of home. Furthermore, the findings show instances in which agency emerges as shared between all three entities.

Originality/Value: The contribution of this chapter comes from advancing existing discussion on object agency toward the focus on distributed and shared agency. The research adds to the prevailing discussion by exhibiting how agency oscillates between different types of interacting entities in the assemblage, and in particular, how the two types of non-human entities are agentic. The research demonstrates the variability and interwovenness of non-human and human, living and non-living agency as they appear intertwined in home assemblage.

The purpose of this paper is to suggest a need to widen stakeholder theory to include non‐human influences to better describe the complex corporate environment. Drawing from actor‐network theory, non‐human entities may “translate” new, unexpected stakeholders to support their aims.

The paper employs a theoretical conceptual approach with three illustrative examples.

The examples provided show that corporate crises result partly from previously unacknowledged non‐human spheres of influence and cause corporations serious losses. Corporations that take a proactive stance and monitor the weak signals of change are able to improve their standing and maintain legitimacy.

The framework created requires more testing with different examples across contexts and cultures. Future studies should examine the process of translation more deeply and examine who can potentially be translated into a stakeholder.

Corporate communication should play “the devil's advocate” on issues and analyze not only stakeholders, but also non‐human entities that may be able to translate others into joining their cause.

This paper broadens stakeholder theory to better describe the current corporate environment by highlighting the process of translation among stakeholders and non‐human entities.

The purpose of this article is to provide an integrated framework including knowledge management (KM), organizational learning (OL), and information and communication technologies (ICT).

A synthesis of the existing literature with preliminary supporting empirical evidence reported is presented in the article.

A theoretical framework is developed.

The results of the article can be used to guide ongoing research in the area of KM, OL, and ICT.

The paper makes a contribution to understanding in the fields of KM and OL in particular and ICT secondarily.