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Managers’ boundary spanning role is critical to the effectiveness of groups, teams and organizations. We explore the identity predicament of boundary spanning managers, who must create synergies across multiple identities. In the context of identity threat, formerly synergistic identities may be brought into conflict – a phenomenon we label identity splintering. Our theory and empirical results suggest that identity splintering creates a discrepancy between the identities that boundary spanning managers claim and those they enact.

In this chapter, we posit that identity integration, an individual difference variable measuring the degree to which multiple and disparate social identities are perceived as compatible, moderates the relationship between team diversity and innovation. Prior research shows that individuals with higher levels of identity integration exhibit higher levels of innovation on tasks that draw from identity-related knowledge systems. In this chapter, we extend this research to examine how innovation can be increased in cross-functional teams. We propose that reinforcing the compatibility between functional identities within a team facilitates access to functionally unique knowledge systems, which in turn increases team innovation.

Work-life flexibility policies (e.g., flextime, telework, part-time, right-to-disconnect, and leaves) are increasingly important to employers as productivity and well-being strategies. However, policies have not lived up to their potential. In this chapter, the authors argue for increased research attention to implementation and work-life intersectionality considerations influencing effectiveness. Drawing on a typology that conceptualizes flexibility policies as offering employees control across five dimensions of the work role boundary (temporal, spatial, size, permeability, and continuity), the authors develop a model identifying the multilevel moderators and mechanisms of boundary control shaping relationships between using flexibility and work and home performance. Next, the authors review this model with an intersectional lens. The authors direct scholars’ attention to growing workforce diversity and increased variation in flexibility policy experiences, particularly for individuals with higher work-life intersectionality, which is defined as having multiple intersecting identities (e.g., gender, caregiving, and race), that are stigmatized, and link to having less access to and/or benefits from societal resources to support managing the work-life interface in a social context. Such an intersectional focus would address the important need to shift work-life and flexibility research from variable to person-centered approaches. The authors identify six research considerations on work-life intersectionality in order to illuminate how traditionally assumed work-life relationships need to be revisited to address growing variation in: access, needs, and preferences for work-life flexibility; work and nonwork experiences; and benefits from using flexibility policies. The authors hope that this chapter will spur a conversation on how the work-life interface and flexibility policy processes and outcomes may increasingly differ for individuals with higher work-life intersectionality compared to those with lower work-life intersectionality in the context of organizational and social systems that may perpetuate growing work-life and job inequality.

Stories to live by, a narrative conception of identity, are multiple and diverse. As such, I argue that a narrative approach to research allows for complex understanding(s) of people’s lives and provokes meaning-making for participants and researchers. In this chapter, I think with the stories of Mr CEO, a research participant, to understand better the ways that his competing stories to live by are held in tension through his life experience. Mr CEO identified as African American, male, and gay, for lack of a better term. Moreover, Mr CEO’s experience growing up in a conservative African American Christian church shaped his identity-making and added complexity to his sense-making around his multiple stories to live by. I inquire into the ways Mr CEO restoried his stories to live by as they conflicted in his life experience. Mr CEO’s process of seeking narrative coherence among his many stories to live by allowed him to make sense of these dissonant stories. Similarly, it was difficult for Mr CEO to fit in with many of the familiar communities related to his dissonant stories of identity (church, gay, African American communities). As a result of his shifting stories, it became necessary for him to find new contexts and relationships that allowed for multiple and diverse plotlines. Mr CEO engaged in the process of community making as he sought to find relationships that acknowledged and valued his racial, religious, and sexual identity.

Multiple forces that shape the identities of adolescents and young adults also influence their subsequent career choices. Early work experiences are key among these forces. Recognizing this, youth service programs have emerged worldwide with the hope of shaping participants’ future trajectories through boosting engagement in civically oriented activities and work. Despite these goals, past research on these programs’ impact has yielded mixed outcomes. Our goal is to understand why this might be the case.

We rely on interview, archival, and longitudinal survey data to examine young adults’ experiences of a European youth service program.

A core feature of youth service programs, namely their dual identity of helping others (i.e., service beneficiaries) and helping oneself (i.e., participants), might partly explain the program’s mixed outcomes. We find that participants focus on one of the organization’s identities largely to the exclusion of the other, creating a dynamic in which their interactions with members who focus on the other identity create challenges and dominate their program experience, to the detriment of a focus on the organization and its goals. This suggests that a previously overlooked feature of youth service programs (i.e., their dual identity) might prove both a blessing for attracting many diverse members and a curse for achieving desired outcomes.

More broadly, our results suggest that dual identity organizations might attract members focused on a select identity, but fail to imbue them with a blended identity; thus, limiting the extent to which such organizations can truly “redirect” future career choices.

The purpose of this chapter is to review the historical development of identity theory from 1988 to the present, and then outline some thoughts about future directions for the theory.

The chapter discusses major advances in identity theory over the past 25 years such as the incorporation of the perceptual control system into the theory, the introduction of “resources” in which symbolic and sign meanings are important, new views of the social structure, the relevance of the situation in influencing the identity process, the idea of different bases of identities, broadening our understanding of multiple identities, studying identity change, and bringing in emotions into the theory.

Throughout the review, empirical work is identified and briefly discussed that supports the major advances of the theory.

The chapter suggests a number of ways that identity theory may be developed in the future such as examining negative or stigmatized identities. Additionally, there is a discussion as to ways in which the theory may be tied to other theoretical traditions such as affect control theory, exchange theory, and social identity theory.

Identity theory has had a number of applications to various areas in society, including understanding crime, education, race/ethnicity, gender, the family, and the environment.

This is the most recent overview of identity theory over the past 25 years. It becomes clear to the reader that the theory offers a way of understanding the person as a cognitive, emotional, and behavioral agent who influences the structure of society but who is also influenced by the social structure.

The disability movement is a new social movement (Fagan & Lee, 1997; Shakespeare, 1993) based on identity politics (Anspach, 1979). Activists seek material benefits, challenge cultural constructions of disability, and create new collective identities on the part of recruits. Mobilization in this status-based movement, as in other new social movements, has focused in part on cultural and symbolic issues of identity (Bernstein, 2005; Johnston, Larana, & Gusfield, 1994; Shakespeare & Watson, 2001). Status-based movements challenge stigmatized identities that are externally imposed. Identities can be deployed strategically by movement activists and recruiters for multiple goals, including changing cultural representations of the group, gaining access to institutions, and/or transforming participants (Bernstein, 2005).

The purpose of this study is to apply a rhetorical lens to the exploration of symbolic interactions used to negotiate contested identity. Specifically, we provide and analyze an Internet discussion among nurses concerning job duties and responsibilities. In this case study, one nurse questions her superior's remarks about her “abandoning” her responsibilities if she does not undertake “non-nursing” tasks. Ironically, the majority of posts that follow from other nurses perpetuate the notion that nurses must perform “non-nursing” tasks to fulfill their primary moral obligation and sustain an identity of nurses as flexible and caring. A rhetorical lens is applied and suggests that multiple framing techniques and rhetorical tactics (i.e., mutual negation, minimization, red herrings, sunny-side of domination, and perhaps most important the moral imperative) are used to persuade the nurse toward a collective identity – flexible professional. Although the main contribution of this study is found in the use of the rhetorical lens, an additional contribution is discussed – unexpected evidence, which suggests that the primary assumption of a “nursing shortage” may be a discursive reality, as well.

In current research on market categories, hybridity (i.e., the association of organizations and/or the products they offer with multiple category memberships) represents an important issue with many practical implications, especially for project-based forms of organizations. This chapter explores the evolution of hybridity and the conditions under which different kinds of project-based organizations develop hybrid projects. By studying the feature film industry in the United States from 1920 until 1970, this chapter contrasts the current perspective based on status-organizing processes and suggests that hybridity is a population-level process that can be interpreted as the result of the construction and interplay of different identities, and on the dynamic of the identity dimensions employed by different actors in such effort. The chapter shows that the development and construction of the identity of a temporary organization is different from other types of organizations, and is linked to identification processes both at the organizational level, with the company or with specific individuals in key roles, and at the institutional/collective level, with pure (single-category) and hybrid (multi-category) genres. This chapter highlights the mutual interactions and constraints between these two levels in different life stages of the film industry.

Taking Moland’s article as a starting point, the chapter suggests that debates about “exporting” and “importing” concepts like multiculturalism need to be realigned with new theoretical and practical understandings of how identities work. We offer two primary categories of concerns. First, focusing on “exporting” multiculturalism inadvertently obscures complex intersectionalities between and among various identities, including ethnic and religious identities, gender and sexuality, and issue of power in state, local, and global North/South hierarchies. Second, multiculturalism’s focus on outcomes – in particular, achieving an appreciation for “other” cultures – is an outdated approach to addressing difference. Taken together, we argue that multiculturalism is an outmoded framework that does not map neatly onto the lived experience of identity or on how conflicts are resolved and is thus ineffective as a framework for conflict-prevention work. We suggest that research on reconciliation and conflict prevention instead could be situated in ways that view identities as porous, complex, contradictory, multiple, and varied. In this light, identities are messy rather than clear-cut; they can surge and retreat in relevance for individuals and communities at any given time, such that their value for an individual at any one point may not be easy to consciously articulate. Understanding identities in this way has implications for pedagogical interventions. Rather than pursuing interventions designed to promote an outcome of equal and celebratory acceptance of defined “others,” we call for interventions focused on process, thereby equipping individuals with the skills to continually work toward co-existence in communities where conflicts are marked by repeated fractures, tension, and messy identities.