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Article
Publication date: 10 April 2009

Xinya Yang, Qunyi Wei and Xiaodong Peng

The purpose of this article is to present a subsection circulatory management (SCM) model of Library 2.0. The design idea of Library 2.0 system architecture is to be…

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Abstract

Purpose

The purpose of this article is to present a subsection circulatory management (SCM) model of Library 2.0. The design idea of Library 2.0 system architecture is to be illustrated and a five‐tier model of service‐oriented architecture (SOA) is to be put forward and analyzed.

Design/methodology/approach

The SOA model conforms to the desires of Library 2.0. Libraries require integration of literature resources, knowledge services and operations management and together all these integrations must be based on the user service. The realization of the concept and technology of Library 2.0 is similar with the SOA model.

Findings

Current library management systems (LMS) remain at the era of Library 1.0, which focused on literature management. The new design principles are aiming to manage library resources much better. Library 2.0 must break through the current framework, and adopt a multilayer structure, user‐centered and service‐oriented system architecture to integrate the resources, the services and managements. Amongst other things, Library 2.0 should utilize the multilayer architecture based on the module mode, improve the flexibility and adaptability of modern management systems, both in system configuration and operational management.

Originality/value

The SOA model is applied in Library 2.0 for the first time and is divided into five tiers – hardware tier, system tier, data tier, operation management tier and knowledge service tier. According to the architecture, three application systems – LMS based on librarians, knowledge service system based on patrons, and knowledge search engine, are designed.

Details

The Electronic Library, vol. 27 no. 2
Type: Research Article
ISSN: 0264-0473

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Article
Publication date: 1 October 2004

Hamilton Mphidi and Retha Snyman

The intranet has emerged as one of today's most effective tools for knowledge management. This article reports on the extent to which three South African academic libraries

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5438

Abstract

The intranet has emerged as one of today's most effective tools for knowledge management. This article reports on the extent to which three South African academic libraries, selected by means of the purposive sampling method, utilise the intranet as a knowledge management tool. Based on the literature, knowledge management and an intranet are briefly defined. The advantages of the intranet as a knowledge management tool as well as the content of an intranet are discussed. The opinions about knowledge management and the utilisation of the intranet as a knowledge management tool in the three academic libraries are weighed up against the findings in the literature. It is clear that a strong awareness exists of the importance of knowledge management and the value of the intranet as a knowledge management tool. However, the potential of the intranet as a knowledge management tool is not utilised fully.

Details

The Electronic Library, vol. 22 no. 5
Type: Research Article
ISSN: 0264-0473

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Article
Publication date: 1 September 1996

Margaret Kinnell

Professional education in the library and information sector has only provided for first qualification level: through undergraduate and postgraduate programmes which meet…

Abstract

Professional education in the library and information sector has only provided for first qualification level: through undergraduate and postgraduate programmes which meet the criteria required for accreditation by professional bodies (including the Library Association, Institute of Information Scientists, British Computer Society). The management curriculum within such programmes has offered knowledge and skills relevant to earlier perceptions of the needs of first professional posts, with middle and senior managers lacking substantial information‐sector‐ specific programmes to meet their needs for advanced education and training. Two British Library sponsored short courses provided a model which stimulated the development of the Loughborough MBA (Information and Library Management) programme, offered jointly by Loughborough University's Business School and Department of Information and Library Studies. This flexible, part‐time, advanced masters degree, ‘badged’ for the LIS sector, also provides intensive short‐course opportunities for UK and overseas participants.

Details

Aslib Proceedings, vol. 48 no. 9
Type: Research Article
ISSN: 0001-253X

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Article
Publication date: 1 April 1990

Graham Matthews

This article reviews recent preservationactivity in Britain, considers the place ofpreservation in library management andlooks to its future development. The manyand broad…

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1306

Abstract

This article reviews recent preservation activity in Britain, considers the place of preservation in library management and looks to its future development. The many and broad aspects of preservation which impinge on library management are indicated. Much progress has been made in recent years, but there remain those who need persuading to reassess their attitude towards it. If the current preservation impetus is to be maintained and extended, then the question of funding, in particular, must be successfully addressed. Co‐operative programmes and integration of preservation into overall library management and policy will be significant in achieving this.

Details

Library Management, vol. 11 no. 4
Type: Research Article
ISSN: 0143-5124

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Article
Publication date: 1 April 2006

Kiran Kaur, Pauziaah Mohamad and Sossamma George

This paper aims to describe the steps in attaining the ISO 9001:2000 quality management system certification at the University of Malaya Library.

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4316

Abstract

Purpose

This paper aims to describe the steps in attaining the ISO 9001:2000 quality management system certification at the University of Malaya Library.

Design/methodology/approach

This article includes description of the planning, implementation and maintenance of the quality management system by the library, along with continual improvement efforts to provide quality service to the library clientele.

Findings

Finds that the move towards a quality management system within quality standard requirements, such as the MS ISO 9001:2000 proved challenging to obtaining the management commitment and the reorganization of services. Customer feedback becomes the focus of on‐going planning to fulfill customer requirements. A quality management system has brought about informed decision making and increased customer satisfaction.

Research limitations/implications

The study is limited to only four university libraries, thus generalization to Malaysian academic libraries is premature at this stage.

Practical implications

This paper will be helpful to libraries planning to implement a quality management system to improve its quality service and increase customer satisfaction.

Originality/value

This paper will be helpful to libraries planning to implement a quality management system to improve its quality service and increase customer satisfaction. As libraries strive to provide quality services to their clients, it is important that their quality standards be accepted globally, therefore the implementation of a quality management system based on ISO 9001:2000 may be helpful in providing clear guidelines on measuring performance.

Details

Library Management, vol. 27 no. 4/5
Type: Research Article
ISSN: 0143-5124

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Book part
Publication date: 2 May 2006

Robert C. Ward and Michael Carpenter

An international management movement known as New Public Management (NPM) emerged during the 1970s and 1980s. It relies on the normative use of economic market models…

Abstract

An international management movement known as New Public Management (NPM) emerged during the 1970s and 1980s. It relies on the normative use of economic market models, transaction cost theory, and public choice theories to deliver public services. While the manifestations of this new approach have taken many different avenues across the world, in the United States the primary manifestations have been found in the “Reinventing Government” movement (Gore, 1993), and the “Competitive Sourcing” plan of the Bush Administration (Office Management and Budget, 2002, 2003). A central component of NPM practices in the United States is the use of “outsourcing” of government service delivery to private or non-profit organizations.

Details

Advances in Library Administration and Organization
Type: Book
ISBN: 978-1-84950-403-4

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Article
Publication date: 26 August 2021

Issei Suzuki and Masanori Koizumi

This research focused on the management dynamics between library districts' discretion and privatization of library management. Previous research has reported conflicting…

Abstract

Purpose

This research focused on the management dynamics between library districts' discretion and privatization of library management. Previous research has reported conflicting effects of this dynamic. However, few studies have investigated privatization of library management by library districts. Additionally, previous research has accepted the premise that when public libraries change from general-purpose government to library districts, they will not implement privatization prior to forming districts. Therefore, this study aimed to determine whether conflicting effects arise in the dynamics between library districts' discretion and privatization in library management.

Design/methodology/approach

To address research gaps, an in-depth case analysis was conducted of the Jackson County Library District in Oregon, where library management has been privatized both before and after library district formation. The analysis divided the study period into three phases, which differed by legal basis and operating body. To clarify the characteristics of library management in each phase, changes in finances, staff hiring and library services were analyzed.

Findings

In Phase 1, privatization was implemented in response to the financial difficulties of the public library run by the county government. In Phase 2, the library district was formed with the aim of stabilizing revenue and securing management autonomy. During Phase 3, the library district and operating body were both operated by a private company. Although the financial resources of the library district were stable, it was unable to implement autonomous library management. This demonstrates that privatization cannot facilitate autonomous management, an advantage of library districts.

Originality/value

By investigating the conflicting effects of the dynamics between library district discretion and privatization, this research contributes to greater understanding in the fields of public management and library science.

Details

Library Management, vol. 42 no. 8/9
Type: Research Article
ISSN: 0143-5124

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Book part
Publication date: 25 February 2011

Maureen L. Mackenzie and James P. Smith

This chapter explores the question of where and how leaders in the library field gain the knowledge, skills, and ability to lead and manage people. The authors report…

Abstract

This chapter explores the question of where and how leaders in the library field gain the knowledge, skills, and ability to lead and manage people. The authors report empirical evidence to answer this question based on the results of the third stage of an ongoing study—a study which examines the academic preparation of professional librarians who have become directors of libraries. The results of a survey inquiring into the formal training received by practicing library directors are detailed. Among other findings, 55.1% of the library directors surveyed and observed that graduate library school did not prepare them to become library directors. There is some evidence that a shift of perception regarding the need for traditional management training has begun to occur in library schools. The authors contend that this trend needs to accelerate if the information profession intends to prepare library directors to assume leadership roles in the future. This chapter briefly reviews the research findings from stage one and two research, which provided the foundation for the current study. As a result of this research a fourth stage of research is planned which will use in person in-depth interviews of library directors. The influence of leadership on organizational results has been explored within the broader management literature. There is clearly a relationship between leadership and results. What is unclear is how and where these leaders gain the knowledge, skills, and ability to lead and manage.

Details

Advances in Librarianship
Type: Book
ISBN: 978-0-85724-755-1

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Book part
Publication date: 24 July 2014

Joachim Schöpfel

The United Nations action plan on sustainable development, called Agenda 21, is applied as a new framework to strategic management of libraries and information services is…

Abstract

The United Nations action plan on sustainable development, called Agenda 21, is applied as a new framework to strategic management of libraries and information services is described in this chapter. Strategic management with Agenda 21 involves adapting the library to its social and ecological environment. It affects the entire organization including institutional and individual strategies. Key issues are ecology, social responsibility, accountability and ethics. The chapter is not about climate change, but is about goal definition and resource allocation. The message is that library management should contribute to the sustainable development of society on a local level, in addition to its particular cultural or scientific objectives. The global approach of Agenda 21 helps to evaluate library performance as a system, against criteria derived from the action plan, and to develop sustainable scenarios integrating social and ecological impact. Also, following the Agenda 21 philosophy, no performance level such as service quality, information technology, financial balance or carbon footprint should be evaluated unrelated to the other levels. In the new societal context, social, economic and ecological aspects are inter-connected. The author’s conviction is that the traditional cultural and scientific functions of libraries cannot be isolated from this environment, and that strategic library management must integrate sustainable development, not as a marginal element, but at the heart of analysis and decision-making.

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Article
Publication date: 20 August 2020

Muhammad Rafi, Zheng Jian Ming and Khurshid Ahmad

The study aims to expand the literature on evaluating the performance of professionals and academic libraries, rationalizing management and providing reliable services to…

Abstract

Purpose

The study aims to expand the literature on evaluating the performance of professionals and academic libraries, rationalizing management and providing reliable services to the academic community. The performance assessment model covers the four components (management competence, professional experience, financial add/projects and library services) in the context of the knowledge management model.

Design/methodology/approach

Based on quantitative data, the study defines a set of assumptions for testing the four components of performance evaluation within a knowledge management framework to develop appropriate and robust models for improving employee performance and library services. The structural equation model has been applied to sample data from 339 administrative librarians at 190 universities in Pakistan.

Findings

Statistical evidence confirms that the applicability of the proposed performance-based model enhances management competence, makes accurate decisions, develops professional skills and strengthens human resource organization and knowledge management techniques in developing the efficiency of academic libraries.

Practical implications

In the long term, academic leaders and policymakers value investment in the professional development of top library management as they participate in the decision-making process. Organizing training for service employees, supporting innovative research projects and providing library technology infrastructures ultimately improve academic performance and research when integrated into the knowledge management model.

Originality/value

So far, comprehensive literature on performance and knowledge management has been published separately. However, based on the key data collected by senior library administrators using the structured research questionnaire, the comprehensive performance evaluation research based on a knowledge management model is innovative to improve academic library services and close the literature gap.

Details

Library Hi Tech, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0737-8831

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