Search results

This chapter presents insights about prospective students’ information experience when using social media to support their decision-making concerning which university to attend. When choosing a university, prospective students experience different ways of using information, engaging with a variety of sources, which have changed rapidly from traditional print and mass media, exhibitions and road shows, to the Internet and university websites. Increasingly, prospective students use information via diverse social media platforms where they can engage, participate and collaborate as information users on the social web. As a result, their information experience is expanding beyond information seeking to engagement with social media and participation in a dynamic online community.

Drawing on a literature review and my own research, I demonstrate that prospective students’ information experience involves collaboration, engagement and communities via social media. I present findings that contrast prospective students’ dynamic and wider multidimensional information experience of the social web, with static and unidimensional information seeking of traditional sources. In particular, I demonstrate that prospective students can now ‘experience’ the university and seek peer advice by collaborating in online communities. In this way, they gain tangible as well as intangible university information.

Purpose – This chapter puts forth an approach for deeper understanding of the ways that information professionals learn, based on concepts and strategies that enable them to fulfill the varied roles they take on. It considers multiple facets in their experiences of using information to learn, the essence of informed learning (Bruce, 2008). The purpose of furthering this understanding is to develop approaches for designing enhanced curriculum to support transformative learning experiences.

Design & Methodology – To explore the learning experiences, roles, and strategies of information professionals, this chapter enlists two frameworks pertinent to transformative learning: first, the informed learning construct of Bruce (2008) and, second, the threshold concepts theoretical framework of Meyer and Land (2003). Both frameworks have been used to guide the design of curriculum, and this chapter discusses using them together to design higher education courses for information professionals. Learning activities from two courses in an online MLIS degree program – information retrieval system design and information architecture – are used as case illustrations for implementing a blended approach.

Findings & Discussion – The outcomes from implementing curriculum that has been designed based on informed learning principles and threshold concepts that were derived from learner experiences are discussed. A third construct, information experience (Bruce et al., 2014), which evolved in part out of informed learning, is brought into the discussion, providing an additional dimension for understanding the learner’s relationship with his/her information world.

Every day, businesses are creating information experiences for themselves, their customers and key external stakeholders, which have the potential to promote shared understanding and effective communication, create strong relationships and support the efficient achievement of important business outcomes — or equally, to deliver the exact opposite. In practice, most businesses pay little attention to the information experiences they are creating and are oblivious to the significant negative impacts that result across many different parts of their operations.

Drawing on practical examples from my work as a management consultant specialising in information design, this chapter will provide compelling examples of the poor information experiences that businesses perpetuate, and the significant frustrations, inefficiencies and substantial financial losses that can result for four specific audiences — their customers, staff, leaders and external partners. It will also highlight some of the processes and experiences we have had in creating more effective information experiences by focusing on the needs of the user and applying core principles of information design.

Information experience has emerged as a new and dynamic field of information research in recent years. This chapter will discuss and explore information experience in two distinct ways: (a) as a research object and (b) as a research domain. Two recent studies will provide the context for this exploration. The first study investigated the information experiences of people using social media (e.g. Facebook, Twitter, YouTube) during natural disasters. Data was gathered by in-depth semi-structured interviews with 25 participants, from two areas affected by natural disasters (i.e. Brisbane and Townsville). The second study investigated the qualitatively different ways in which people experienced information literacy during a natural disaster. Using phenomenography, data was collected via semi-structured interviews with seven participants. These studies represent two related yet different investigations. Taken together the studies provide a means to critically debate and reflect upon our evolving understandings of information experience, both as a research object and as a research domain. This chapter presents our preliminary reflections and concludes that further research is needed to develop and strengthen our conceptualisation of this emerging area.

This study aims to contribute to the clarification of core concepts in information experience research and to the consolidation of information experience as a distinctive research object.

This study adopts a series of techniques from Wilson's toolkit of concept analysis.

This study finds that there exist tensions between different uses of the term information experience, giving rise to two fundamentally different conceptions of this particular human experience which this study names, respectively, the posterior conception and the a priori conception. It also finds that it is linguistically more useful, practically more consonant with LIS's concerns and unitarily more consistent to define information experience following the a priori conception. It postulates that information experience can be defined as a person's subjective, pre-reflective living through of his/her life as an information user in the information sphere of the lifeworld.

If adopted by future research, the concept proposed in this study is likely to push information experience research toward a more prominent phenomenological turn on the one hand, and a return to conventional LIS concerns on the other.

The clarified concept may help user experience librarians and system designers to see the relevance of information experience research for their work more clearly.

By identifying, comparing and discussing different existing uses of information experience, and by suggesting a redefinition of the concept, this study has brought the core concepts of information experience research to a new level of clarity, and has verified information experience as a distinctive object for LIS research.

The purpose of this paper is to present findings of an enquiry into the use and experience of information, in learning to become an ambulance officer. The paper aims to explore how the information environment is constituted for novice and experience practitioners. The paper also aims to consider what type of information is considered important by novice and experienced practitioners in learning about practice and profession.

The study is approached from an information literacy (IL) perspective, where IL is viewed as the catalyst for learning about work and professional practice. It draws on constructivist‐influenced grounded theory method to explore how an IL experience is constituted for the worker.

Three modalities of information which inform practice are described. IL is illustrated as more than just an experience with text or skills‐based literacy. It is viewed as socio‐cultural practice which is shaped by discourse.

The research was limited to an in‐depth exploration of one professional group in one geographic location.

The study highlights the value of an IL approach to understanding how information is experienced in a workplace context.

This paper reports original research of significance to information professionals and educators.

Studies on the information behaviour of immigrants including refugees across the globe show a significant dependency of immigrants on their informal networks for meeting various settlement and everyday life information needs. Although there are quite a few studies in LIS that globally report the dependency of immigrants on their personal networks, very little is known about their experiences with their informal personal networks in the contexts of their settlement in informational terms. This paper explores the information experiences of Bangladeshi immigrants in Canada consulting informal networks including broader Bangladeshi community people in pre- and post-arrival contexts.

The study uses a mixed-method approach including semi-structured interviews (n = 60) and surveys (n = 205) with Bangladeshi immigrants who arrived in Canada between the years of 1971 and 2017. Interview data were analysed thematically, and descriptive statistics are used to describe the survey data relevant to this study.

Although the overall scope of the original study is much larger, this paper features findings on the information experience derived from an analysis of the interview data with some relevant references to the survey data when deemed appropriate. This paper provides insights into the information experiences of Bangladeshi immigrants within their personal networks, including friends, family and ethnic community people. The findings of this study show that participants sometimes received discouraging, unhelpful or wrong information from their personal networks. The multiple dimensions of the information experiences of the study participants show the many consequences for their settlement lives. For some participants, settlement was particularly impacted by the concept of “information sharing fear” that emerged from the interviews. Information sharing fear relates to concerns that sharing information about the challenges faced by newcomers could be considered by potential immigrants as a kind of active “discouragement”. Participants described being sensitive to charges of envy or jealousy when they shared information related to challenges newcomers face, as friends and family see them as trying to prevent competition for social status.

The findings related to the information experiences of immigrants consulting informal networks has potential implications for research in various discipline such as LIS, migrational studies and psychology that explore the benefits of social networks in newcomers' settlement. The study also sets a ground to take a more holistic approach to the information experiences of newcomers, not just naming the sources newcomers utilize in settlement and everyday life contexts. The study also provides some future directions to comprehensively understand the culturally situated information behaviour of various immigrant groups.

Some virtual, immersive stories are filled with documents that users must locate and interact with to experience a narrative. Exploring a new area of inquiry in the information science field, this study focuses on individuals' experiences with documents in a particular 3D storytelling world.

Using a qualitative approach, this study examined user interactions with virtual documents to better understand the relationship between information behavior and narrative spaces. This study employed observations of users in a story-rich world, followed by semistructured interviews using virtual artifacts and stimulated recall.

Using an interpretative phenomenological analysis, this study found that (1) environmental and personal influences, (2) the search and the narrative experience and (3) expectation and confirmation events surround a user's experiences with documents in storytelling worlds. These influences and experiences determine the user's relationship with these documents, which may be considered narrative ephemera – objects that a user accumulates to create and structure a story. This model of narrative ephemera depicts the user's search for narrative cadence, fulfillment of competence needs and visions of story events or the user's own lived experiences. Individuals may experience these phenomena from a single document, shifting back and forth between the designers' intentions and the users' own realities.

This study represents a first attempt to investigate information behavior in a distributed narrative space: a virtual world filled with documents. This study reveals that commonly employed information behavior theories, as well as literary and motivation theories, may be well suited for investigating story worlds. Continued research in this area of inquiry may benefit educators as well as designers of digital stories.

This paper aims to discuss what it means to consider the information experience of academic information management from a constructivist grounded theory perspective. Using a doctoral study in progress as a case illustration, the authors demonstrate how information experience research applies a wide lens to achieve a holistic view of information management phenomena. By unifying a range of elements, and understanding information and its management to be inseparable from the totality of human experience, an information experience perspective offers a fresh approach to answering today's research questions.

The case illustration is a constructivist grounded theory study using interactive interviews, an original form of semi-structured qualitative interviews combined with card-sorting exercises (Conrad and Tucker, 2019), to deepen reflections by participants and externalize their information experiences. The constructivist variant of grounded theory offers an inductive, exploratory approach to address the highly contextualized information experiences of student-researchers in managing academic information.

Preliminary results are reported in the form of three interpretative categories that outline the key aspects of the information experience for student-researchers. By presenting these initial results, the study demonstrates how the constructivist grounded theory methodology can illuminate multiple truths and bring a focus on interpretive practices to the understanding of information management experiences.

This new approach offers holistic insights into academic information management phenomena as contextual, fluid and informed by meaning-making and adaptive practices. Limitations include the small sample size customary to qualitative research, within one situated perspective on the academic information management experience.

The study demonstrates the theoretical and methodological contributions of the constructivist information experience research to illuminate information management in an academic setting.