Search results

This paper aims to outline the purpose, planning, development and delivery of the “1st Academic-Practitioner Research with Impact workshop: Customer Experience Management (CEM) and Big Data” held at Alliance Manchester Business School on 18th and 19th January 2016, at which four subsequent papers were initially developed.

The paper sets out a summary of the importance and significance of the four papers developed at the workshop and how the co-creative dialogue between managerial practitioners, presenting key problems and issues that they face, and carefully selected teams of academics was facilitated.

To develop richer and more impactful understanding of current problems challenging customer-focused managers, there is a need for more dialogue and engagement between academics and practitioners.

The paper serves as a guideline for developing future workshops that aim at strengthening the links between academia and the business world.

This paper highlights the value of academic–practitioner workshops for focusing academic research on areas of importance for practitioners to generate impact. The innovative format of the workshop and the resulting impactful papers should serve as a call and motivation for future academic–practitioner workshop development.

The “quality” of any product or service defines the agility of the product and its life cycle in dynamic environment. The demand of high “quality” becomes an imperative concern, when “software” is acting as a product or a service. Since the nature of the software is intangible and more complex, therefore the assurance of providing accurate results is anxiety for companies. The overall quality of the software is based upon many individual factors (or attributes) that makes software reliable, inclined and a long-lasting product in the marketplace. But how these factors can influence each other is significant to identify. Therefore, the purpose of this paper is to study the quality aspect of the software and analyse the interrelationship of impactful attributes.

The analysis has been done through responses sought from software development teams/clients in India. The questionnaire related to the software quality was administered to the sample population. Interconnection among impactful characteristics has been analysed by using a qualitative technique called interpretive structural modelling (ISM). The driving and dependency of the attributes under consideration has been classified using cross-impact matrix multiplication applied to classification (MICMAC) analysis. The procedure of applying ISM method has been automated and provided it as package “ISM” using R software.

In general, it is very complex job to determine the most impactful attribute of software quality. By applying ISM and MICMAC analysis on the set of attributes under consideration, it has been found that “reliability” along with “usability” and “performance” is the most influential attribute of software quality and preferred most.

Though ISM provides an organized modelling framework yet its results are considered less statistically significant. Therefore, it would be interesting to concatenate the present findings with the findings of any analytical methodology; which gives statistically significant results.

The present proposal deals with the interpretation of the software quality attributes and their contextual relationship but with more effective and efficient manner. It can help management to understand the complexity of relationship amongst attributes (which are quality attributes here) more accurately and precisely. Since today is an era of automation, the manual part is being substituted so as to reduce the labour cost, improve safety, security and product quality to increase production. This study is, therefore, an effort and a helping hand in making the hassle free calculations for obtaining intermediate matrices and doing eventual calculations.

n numbers of parameters can be selected to analyse the interrelationship of any project/study. Eradication human errors in applying transitivity law or applying any other operation in solving problem. The package created here can save precious time of users. Provides well-formatted and readable excel output files that make interpretation easier.

Software is one such product/service which plays a significant role in this high-technological world, where each and every firm try their best to be on the top of the list of consumers’ preference. For this purpose, companies reduce manual efforts by converting it into qualitative software that provides deliverables in a systematic manner. Therefore, it becomes imperative to study various interrelated quality attributes of the software. On the similar platform, ISM is a widely used technique and just to provide a helping hand in quantification of the qualitative attributes this paper facilitates the readers with algorithm developed using R software.

This study contributes to the understanding of how cultural organizations are using digital technologies to redesign their business models and enable sustainable and impactful audiovisual digital archives.

An inductive multiple case research design was used. Five cases of audiovisual digital archives of independent films were selected. Data collected was based on desk research, onsite visits, interviews with top managers responsible for the digitalization of some of the archives and experimentation with the services provided. Data was collected and analyzed based on a theoretical framework defined from the literature for business models of cultural organizations.

The archives analyzed faced the challenge of aligning the commercial viability with a mission of making content available to increase cultural knowledge. A sustainable business model may be achieved by using different revenue models, while guaranteeing to offer a value proposition carefully aligned with stakeholders' expectations. Moreover, an impactful business model, i.e. a business model that enhances the creation of cultural value for customers and reaches wider audiences, requires careful audience management and the use of data analysis about audience behavior to adjust the offering. Finally, the business model must consider the resources, activities and infrastructure that ensure critical capabilities for the business and must be designed to ensure financial resilience of the organization.

This study contributes with a holistic analysis of business models for the digital transformation of cultural organizations, detailing alternative configurations for the most relevant components of a digital business model for audiovisual archives.

The purpose of this paper is to examine prominent issues and knowledge contributions from research exploring measurement and assessment of accounting research, impact and engagement. This paper also provides an overview of the other papers presented in this AAAJ Special Issue and draws from their findings to scope out future impactful research opportunities in this area.

Consists of a review and examination of the prior literature and the other papers published in this AAAJ Special Issue.

The paper identifies and summarises three key research themes in the extant literature: research productivity of accounting academics; the rise of the “Corporate University” and commodification of research; and, the benefits and limitations of Research Assessment Exercises. It draws upon work within these research themes to set out four broad areas for future impactful research.

The value of this paper rests with collating and synthesising several important research themes on the nature and impact of measurement and assessment of accounting research, impact and engagement, and in prompting future extensions of this work through setting out areas for further innovative research in the area.

The research examined in this paper and the future research avenues proposed are highly relevant to university academics, administrators and regulators/policymakers. They also offer important insights into matters of accounting measurement, accountability, and control more generally.

This paper adds to vibrant existing streams of research in the area by bringing together authors from different areas of accounting research for this AAAJ Special Issue. In scoping out an agenda for impactful research in the nature and impact of measurement and assessment of accounting research, impact and engagement, this paper also draws attention to underexplored issues pertaining to areas such as the “lived experience” of academics in the corporatised university and envisioning what a future “optimal” system of measurement and assessment of research quality might look like?

This article studies the tensions between universities' accountability and autonomy in response to the demands of public steering mechanisms coordinating higher education institutions.

Demonstrating the tension between accountability and autonomy, the impact and relevance of public steering mechanisms coordinating higher education are studied via a survey with selected representative Finnish universities. The response rate was an exceptionally high 94%. In addition to the statistical analysis of the survey, open-ended questions were also analyzed to give a more in-depth understanding of the findings. The study uses paradox theory and institutional complexity as its theoretical lenses.

The empirical analysis of this study shows a considerable gap between the experienced impact and the experienced relevance of the steering mechanisms in higher education. The authors’ further analysis of the open-ended data shows that indicator-based funding allocation has undermined the perceived university autonomy. The authors highlight the paradoxical tensions of university autonomy and higher education institutions' steering mechanisms' requirement for accountability. Finding an acceptable balance between accountability and institutional autonomy plays an important role in designing higher education policies.

The authors found that even if a steering mechanism is experienced as impactful, it is not necessarily considered relevant. One of the key aspects in understanding the reasons behind this mismatch is related to university autonomy. Most impactful steering mechanisms become considered less relevant because they also endanger institutional autonomy. In this sense, it could be expected that steering mechanisms should better balance accountability and autonomy.

Discussions about the managerial relevance of scholarly research have been taking place for decades and the topic continues to be a source of debate in a number of business disciplines. The purpose of this paper is to make an initial attempt to empirically assess the relevance of supply chain management research.

Qualitative methods were utilized to provide some initial evidence that can help validate or refute assumptions about perceived relevance in contemporary supply chain management research.

Findings of this research indicate that the most impactful supply chain management issues for managers are internal supply chain organizational structure, communication and information exchange, information technology, forecasting and sales and operations planning, and strategic leadership. Some of these managerial issues appear to be well aligned with recent research trends, but other issues are not frequently researched.

Future research opportunities are identified based on managerial feedback. Results of this study also suggest that a broader view of supply chain management may be appropriate if researchers want to be managerially relevant.

This research potentially highlights opportunities for firms to gain a competitive advantage via their approach to supply chain management.

This research utilizes a unique approach to assess managerially relevant topics through a “magic wand” interviewing technique (i.e. “If we gave you a magic wand and granted you just one wish, what would you wish for to improve your supply chain?”).

The purpose of this study was to map the quantity (frequency), quality (impact) and structural indicators (correlations) of research produced on cloud computing in 48 countries and 3 territories in the Asia continent.

To achieve the objectives of the study and scientifically map the indicators, data were extracted from the Scopus database. The extracted bibliographic data was first cleaned properly using Endnote and then analyzed using Biblioshiny and VosViewer application software. In the software, calculations include citations count; h, g and m indexes; Bradford's and Lotka's laws; and other scientific mappings.

Results of the study indicate that China remained the most productive, impactful and collaborative country in Asia. All the top 20 impactful authors were also from China. The other most researched areas associated with cloud computing were revealed to be mobile cloud computing and data security in clouds. The most prominent journal currently publishing research studies on cloud computing was “Advances in Intelligent Systems and Computing.”

The study is the first of its kind which identified the quantity (frequencies), quality (impact) and structural indicators (correlations) of Asian (48 countries and 3 territories) research productivity on cloud computing. The results are of great importance for researchers and countries interested in further exploring, publishing and increasing cross country collaborations related to the phenomenon of cloud computing.

This paper aims at reviewing the extant knowledge management (KM) research field within a strategic alliance context to understand the historical roots, its temporal progression, current state and potential future in a meaningful way.

Data for this study was retrieved from the Scopus database using a systematic literature search process. The bibliometric characteristics of 393 research documents were analyzed using bibliometric and structured network analysis.

The findings of the study suggest that the publication in the field have been growing with an average rate of 8.48%. This analysis also lists the most productive and impactful authors, main outlets, and the most impactful secondary and primary publication in the field. In addition, the conceptual and intellectual structure of the research field was constructed and discussed.

This paper uses an objective and quantitative approach by reviewing the related publications and virtually included all the relevant publications in the analysis, which was seen to be uneconomical when doing traditional literature reviews.

For professional sustainability work, graduates need to be able to work in teams and collaborate with stakeholders; in other words, they need to have developed interpersonal competence. There is growing evidence that project-based sustainability courses facilitate interpersonal competence development. However, research so far has focused on single case studies and on assessing learning outcomes. The purpose of this study is to deepen the understanding of how graduate students learn interpersonal competence in project-based sustainability courses.

This study adopts a multi-case study approach triangulating observations, semi-structured interviews and focus groups supported by Photovoice method. A comparison of three project-based sustainability courses in graduate programs at universities in the USA, Germany, Switzerland and Spain is conducted to gain generalizable insights on how interpersonal competence can be developed through project-based sustainability courses.

Receiving inputs, experiencing, reflecting and experimenting are four learning processes supportive of interpersonal competence development. Interpersonal attitudes seem to be mostly learned through a combination of experiencing and reflecting, followed by experimenting; not surprisingly, interpersonal knowledge is mostly developed through a combination of receiving inputs, experiencing and (collective) reflection; and interpersonal skills seem to be mostly learned through a combination of receiving inputs and experimenting, or, more directly, experiencing and experimenting.

These findings support the unique learning opportunities offered through project-based sustainability courses and can help instructors to better facilitate students’ development of interpersonal competence.

The value of this study is three-fold: (i) it provides a comprehensive picture of interpersonal competence, including attitudes, knowledge, and skills; (ii) it spells out specific teaching and learning processes; and (iii) it links these to specific interpersonal competence facets and components.

Although the topic of inclusion has become a hot and unavoidable issue for organizations, research on how this topic is being addressed in companies is still almost nonexistent. How do HR managers promote workplace inclusion? The objective of this study is to answer this research question.

The results are based on evidence that emerged during in-depth interviews conducted with 16 human resources professionals from the world of large-scale retail trade, as well as from the analysis of documents and reports produced by the companies in which the interviewed professionals work.

The findings reveal that the promotion of corporate inclusion is not only aimed at satisfying the need for belongingness and uniqueness. It is also aimed at satisfying two other types of human needs, namely, the human need to share and the human need to be impactful. In addition, the results reveal that HR professionals promote workplace inclusion through six initiatives that can be traced to two main ways in which inclusion is conceived.

Even though there is an extensive number of studies aimed at defining and measuring the construct of workplace inclusion, progress has not been made in understanding how HR professionals promote inclusion. This study covers this literature gap by bringing to light the existence of two main meanings associated by HR professionals to workplace inclusion: extensive inclusiveness and narrow inclusiveness.