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The purpose of this paper is to critically examine the evidence for the use of on‐line forums within education and their use in working with service users with mental health problems. The paper also outlines the key characteristics of the online facilitator. The authors propose that nurse education is well placed to develop students on‐line forum participation and moderation programme.

The authors reviewed the literature to assess the current evidence.

Much of the literature was international, mainly from Asia Pacific, the USA and Europe but there was limited research and position papers from the UK. The use of forums was discussed but there is a paucity of research, particularly in relation to the use of on‐line forums within mental health. The literature identifies and gives an insight into the complexities of using on‐line forums.

Research limitations: this is a systematic literature review but only English language papers were consulted. Also the authors drew on their personal experiences of working with students in an on‐line learning environment to inform this paper. Implications: educators need to develop a change in attitude with regard to the use of on‐line learning. Many are used to face‐to‐face teaching and still regard it as the most stimulating and appropriate way for knowledge development. Specific collaborative and interactive skills are considered to be desirable when engaging in on‐line forums. These have to be learned by both the moderator and the students. Mental health nurses should be encouraged to perceive the skills of forum facilitation in a positive way when engaging with service users and can add to their repertoire of skills.

The authors suggest that more research is needed within this area on on‐line forums, with particular emphasis on how student nurses engage in on‐line forums. It is felt that nurses, given proper preparation and effective training, are well placed to carry out the role. Partnership working could be developed with universities and NHS Trusts to develop Trust's staff skills and expertise in the moderation of forums, as universities have the skills and experience. However supervision would be essential for moderators to develop appropriate pedagogic tools to facilitate what is a complex process.

The authors suggest making better use of available technology and empowering the service user to take ownership of the way they engage with professionals.

This appears to be an area that is under researched and considering the increasing usage of social networking as a means of peer support, there is scope for this to be transferred to professional practice.

With digital spaces an increasing feature of our everyday lives, and the internet now a primary means of sourcing IPEDs and information regarding their use, this chapter seeks to understand how digital fitness forum communities shape the dissemination of culturally embedded harm reduction advice. Findings are drawn from two netnographic studies of fitness forums, which identify several key areas in which community norms and structures served to inform harm reduction behaviours. This included embedded forum reputation systems and the ways in which these shaped IPED access, including through elevating ‘expert’ users and encouraging informed discussion regarding product quality, to the emergence of steroid testing services from forums as a community harm reduction tool. Second, forums were observed to often encourage users to conduct research and inform themselves regarding safe use, though limitations to this norm were also documented in relation to poor-quality medical advice, highlighting the issues with IPED users' reliance on anecdotal advice in the contexts of prohibition. Finally, the role of digital fitness forums as ‘digital backstage’ is considered, examining both how this can be harmful to IPED users from excluded or ‘otherised’ groups, but simultaneously offers cultural participants the opportunity for airing vulnerabilities in a space where their masculine identity is not threatened in doing so, thus facilitating harm reduction among cultural ‘insiders’.

This chapter describes two change efforts involving participatory action research within the pharmacy operations division of Kaiser Permanente. Focus is on a parallel learning mechanism that has been used to support communications and change during two large-scale information technology interventions. It begins with basic background information on participatory action research in organizations. Since the case setting is Kaiser Permanente, the chapter provides some information on the U.S. healthcare industry context and then shifts to Kaiser’s communication forum, a learning mechanism that has been in place for 35 years. Cognitive, structural, and procedural aspects of the learning mechanism are explored, and the chapter features interviews with some of the key forum players. Both in the forum’s infancy and in its current more institutionalized state, the pharmacy organization has been in crisis. Implications for the use of parallel learning structures on a long-term basis to support long-term participatory action research are explored along with contributions to theory on insider/outsider action research.

Since the first edition of the World Social Forum in Porto Alegre, Brazil, 2001, similar initiatives have flourished at the local scales. In the existing literature, local social forums are generally considered to be a natural replication of the world social forums. Beyond the label “social forums,” what do the practices of local social forums specifically entail and what is the meaning of these practices for local activists?I propose a comparison of eight cases situated in two distinct societies (Quebec and France). I use a multi-approach methodology, combining direct observation, focus groups, interviews, and documentary analysis.I show that despite strong national differences, a highly decentralized process, and the strong autonomy of local actors, local social forums share structural characteristics, and the expression “social forum” is associated with ways of doing things that limit the variety of local social forum initiatives: organizers share a common intentionality; the mode of operation of local social forum process and event belong to the same political culture and translate into the same practices; and the outputs of these gatherings are similar in terms of the building of ties. Overall, local social forums are used as tactical and cultural collective action repertoires by actors, redefining the boundaries of social resistance and its practices.

This study’s purpose is to examine the relations between LGBT (lesbian, gay, bisexual, and transgender) youths’ Internet usage and their social capital. Previous research has shown that Internet use assists actors with similar background and interests in forming bonding social capital. Additionally, it has been found that Internet use can assist actors from dissimilar background in forming bridging social capital. This study aims at extending these findings to LGBT youth, who may especially benefit from having a supporting social network while coping with the challenges of forming their sexual orientation/gender identity. For this purpose, an Internet survey was launched, with 82 participants, who were users of forums in the Israeli Gay Youth organization website (IGY). The survey included three measures of Internet use (i.e., amount of time spent in Internet forums, content posting activity, and emotional investment in forums), and questionnaires estimating the degrees of bridging and bonding social capital. In general, we found a positive association between forum usage and social capital. Inasmuch as Internet forum use was more intensive, the reported social capital increased. Furthermore, our findings suggest that more passive forum usage may be sufficient for forming bridging social capital, whereas bonding social capital may necessitate more active usage. These findings suggest that Internet forums designated for LGBT adolescents are important resources that can help them to cope with the special challenges they face at this turning point for their identity, deem to decrease the risk of detrimental outcomes, such as depression or even suicide.

To examine the potential for including forums in an online ethnography that draws on data from multiple online sites.

Taking a broadly post-structuralist approach to identity and embodiment online, the research drew on three sources of data: asynchronous email interviews, in-game participant observation and six months of forum observation.

The community in question was socially located around multiple field sites online and forums remain an integral part of the social lives of online gamers. The practice and ethics for examining forums from a qualitative perspective are outlined and how this can fit into an ethnographic account. Some of the data is then presented from this strand of the research to illustrate how researching a forum as a ‘lurker’ can complement theoretical trajectories and analyses from other parts of the dataset.

This research details a novel way of examining forums qualitatively as part of a larger dataset. Furthermore, the chapter posits how relatively unobtrusive methods of observation can bring to the fore the ways in which prejudice still structures online social interaction.

Online health question-and-answer (Q&A) forums have developed a new business model whereby listeners (peer patients) can pay to read health information derived from consultations between askers (focal patients) and answerers (physicians). However, research exploring the mechanism behind peer patients' purchase decisions and the specific nature of the information driving these decisions has remained limited. This study aims to develop a theoretical model for understanding how peer patients make such decisions based on limited information, i.e. the first question displayed in each focal patient-physician interaction record, considering argument quality (interrogative form and information details) and source credibility (patient experience of focal patients), including the contingent role of urgency.

The model was tested by text mining 1,960 consultation records from a popular Chinese online health Q&A forum on the Yilu App. These records involved interactions between focal patients and physicians and were purchased by 447,718 peer patients seeking health-related information until this research.

Patient experience embedded in focal patients' questions plays a significant role in inducing peer patients to purchase previous consultation records featuring exchanges between focal patients and physicians; in particular, increasingly detailed information is associated with a reduced probability of making a purchase. When focal patients demonstrate a high level of urgency, the effect of information details is weakened, while the interrogative form is strengthened.

The originality of this study lies in its exploration of the monetization mechanism forming the trilateral relationship between askers (focal patients), answerers (physicians) and listeners (peer patients) in the business model “paying to view others' answers” in the online health Q&A forum and the moderating role of urgency in explaining the mechanism of how first questions influence peer patients' purchasing behavior.

Purpose – In order to explore how gender and sexual politics are played out in everyday practice within both the extreme right and jihadi-Salafist movements online, this chapter analyzes the content of two women’s only forums: The Women’s Forum on Stormfront.org and Women Dawah, a Turkish language pro-IS group chat on Telegram.

Methodology – The Women’s Forum and the Women Dawah data sets were analyzed using structural topic modeling to uncover the differences and similarities in salient topics between White Nationalist and Islamic State women-only forums.

Findings – The cross-ideological and multi-linguistic thematic analysis suggests that the safety of online spaces enables women to be more active, and serves digital support network for like-minding individuals. It also highlights that religion and ideology, whilst interwoven throughout posts on both platforms, they were more explicitly discussed within Women Dawah data.

Originality/Value – This research uses a unique data set which was collected over one year to conduct a cross-ideological and multi-linguistic thematic analysis, a relatively uncommon approach.

Purpose – The first purpose of this chapter is to better understand, and to propose a means to understand the ways selves are constructed in daily contingencies during consumption experiences. To do so, the second purpose, which aims to bring an additional contribution, is to investigate the materiality of consumer experiences in a technological context.

Methodology/approach – We have investigated materiality (as conceptualized by Miller) of experiences in online discussion forums in a community of video games enthusiasts. Grounded theory is elaborated from an ethnography mixing interviews and nonparticipative online observation. The focus is on consumers' perceptions of their constructions as subjects in relationship to the various objects and practices they face.

Findings – The process through which subjects are contingently constructed follows three intertwined logics. Each of these logics, namely (1) finding a position, (2) building “appropriation logics” and accomplishing practices, and (3) enacting meaning empowerments, is detailed in its specific contingencies and modalities.

Research limitations/implications – Contribution of this research relies mostly on findings from one online community.

Practical implications – This research opens new ways to understand technological consumption experiences as they are lived by consumers, and it allows for an understanding of structuration in experiences characterized beforehand by their indeterminacy.

Originality/value of chapter – This chapter belongs to the few ones that propose a methodological approach to tackle with the construction of the self in daily contingencies and with dynamic materiality. It also opens new ways to de-essentialize ordinary consumption activities.

This chapter focuses on a unique partnership made possible by Kazan Federal University, which has one of the largest teacher preparation programs in the Russian Republic. The partnership sponsors a scientific-practical conference known as the International Forum on Teacher Education (IFTE), arguably the most influential conference in the field of education in Eastern Europe and post-Soviet countries. Thousands of papers about different educational themes have been presented since 2015. Researchers share their views and their research results on the issues of modernization and development of the content of teacher education. Most recently, international guests have been playing a larger role. For example, ISATT partnered with IFTE and an ISATT regional conference flew under the IFTE banner in 2019. Many ISATT regional representatives attended. Since then, more researchers from the western world – including those from Europe and the United States – have been regularly attending IFTE, which is gaining an international reputation for being one of the most comprehensive teacher education conferences in the world.