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This study aims to contribute to the relevant body of knowledge by examining the bibliometric studies related to tourism and hospitality indexed in the Web of Science (WoS) database from a bibliometric perspective (evaluative and relational techniques).

The WoS database was used to obtain studies to be reviewed. A total of 136 studies were analyzed and visualized in terms of evaluative and relational techniques, and a subject categorization was made.

“Tourism management” and “tourism and hospitality” are the two fields of research where bibliometric studies are carried out more frequently. Evaluative techniques were used in most studies while relational techniques, such as co-word, co-author, co-citation analysis and bibliographic coupling, were performed less. Relational techniques indicate that the words “bibliometric analysis” and “tourism” are frequently used together in the studies examined; the most common authorship cooperation is between China and USA.

This study provides an overview of bibliometric studies in tourism and hospitality literature. It expands the previous literature and shows study topics that are more focused by examining the abstracts and contents of articles published in journals in different WoS categories.

Findings related to evaluative and relational techniques can serve as useful information for researchers, who are new to the field.

This study contributes to the current knowledge accumulation by its lack of year, country, region and language limits.

This study aims to serve as an important resource for customer engagement (CE) researchers by presenting a comprehensive, up-to-date and objective assessment of the status and evolution of the CE literature. This purpose is achieved through simultaneous consideration and separate analyses of both the marketing/service and hospitality/tourism literature where CE research dominates.

This study integrated three review techniques, including a systematic review technique, evaluative technique and relational technique, to present a state-of-the-art analysis of 236 articles. It provides an updated picture of scientific research on CE, as well as the thematic evolution and structure of the CE literature across the two disciplines.

Through a comprehensive review of the CE literature in marketing/service and hospitality/tourism domains, the present study findings build a robust foundation to evaluate how this strand of literature has developed and evolved over time. More importantly, a comparative and quantitative analysis of marketing/service and hospitality/tourism journals delivers actionable insight for hospitality and tourism scholars.

This study reframes the scientific knowledge regarding the evolution of CE literature, along with interrelation patterns, to advance relevant studies in hospitality and tourism. Findings offer a broadened perspective on the concept’s scholarly development and current research trends, thereby charting a new path for future research.

By adopting three review techniques, to the best of the authors’ knowledge, this state-of-the-art analysis is the first to compare and synthesize a large volume of marketing/service and hospitality/tourism research, assembling a springboard from which to evaluate how CE studies have developed.

Bibliometrics is an instrument that allows the analysis of evolution, current state, and future trends in a scientific field. Many disciplines, such as hospitality and tourism, have undertaken bibliometric studies. Based on a review of the leading bibliometric methods used in the main bibliometric documents published in the hospitality and tourism field between 2010 and 2019, this chapter aims to propose a bibliometric guide to help researchers undertake studies based on bibliometric techniques, both evaluative and relational. Any bibliometric research comprises five phases: setting the research questions, selecting the appropriate database, establishing the criteria to follow, filtering the data, applying the proper methods, and analyzing the results. This chapter elaborates on these stages, highlighting the most important evaluative and relational techniques to study the structure of a scientific field from a bibliometric approach. Bibliometric studies provide valuable knowledge for academia, governments, and research centers. It also helps journals' editors evaluate publications and make editorial decisions.

Scholarly interest in interorganizational learning (IOL) has spiked in the past decade because of its potential to absorb, transfer and create valuable knowledge for enhanced innovative performance and sustained competitive advantage. However, only a handful of review studies exists on the topic. The evolution of IOL has not been studied explicitly and there is a lack of understanding of the field trends. To fill this gap, this paper aims to comprehensively review the literature on IOL and map its evolution and trends using bibliometric techniques. In particular, the authors use visualization of science mapping freeware to systematize the findings and interpret the results.

The authors synthesize the findings using “evaluative bibliometric techniques” to identify the quality and quantity indicators of the IOL research and use “relational bibliometric techniques” to determine the structural indicators of the IOL field such as the intellectual foundations and emerging research themes of IOL research.

Through an analysis of 208 journal publications obtained from the Scopus database, the authors determine the leading authors, countries, highly cited papers and their contributions to the IOL literature. By identifying the key hotspots, intellectual foundations and emerging trends of IOL, the authors provide promising avenues in IOL research.

To the best of the knowledge, this study is the first to systematically review the IOL literature and provide future research directions.

The system for the provision of supplies in the UK National Health Service is being continually ‘redisorganised’ in an effort to improve efficiency and get better value for money. Alongside these reorganisations, the regulation of the supply of pharmaceuticals to the NHS is also being altered. What are the differences between these two processes and can any obvious lessons be learnt from the ways in which the NHS seeks to control the prices, qualities and quantities of products in these two closely related areas of supplies?

This study bibliometrically describes and depicts the intellectual structure and knowledge progress of CSR studies in the banking industry.

Bibliometric analysis is used to quantitatively examine the bibliographic data that gathered from Scopus database. The evaluative and relational techniques are employed to produce the findings and mappings for research themes, impact and directions, as well as collaboration trends. A topical classification is also included to review the results of different types of analysis.

This study discusses how the CSR literature in the banking industry has evolved between 2009 and 2019. The publications increase significantly from 2015 to 2019 and the top journals, authors, affiliations and countries are identified. Stakeholder, disclosure, financial performance, Islamic banks, corporate governance and international banks are among the popular research and collaboration trends found in the extant literature. Reflecting on the arguments in the previous literature, several key research gaps and further suggestions are acknowledged for future studies.

The bibliographic data used in this study bounds to Scopus database and the methodology itself suffers a few limitations, which integration of other methodologies will be worthwhile to unearth the field beyond the current discovery.

This study is beneficial to potential researchers, scientific journal editors, and bankers to understand the current research progression and evolution within CSR field in the banking sector.

Compared to the existing bibliometric literature, this study is among the pioneer wide-ranging bibliometrics study covering co-word, citation, bibliographic coupling, co-authorship and co-citation for CSR research in the banking sector.

This study aims to propose a new research agenda for the theories of “organizational learning” and the “learning organization” in relation to the public sector. The research agenda can be used by researchers to make explicit accounts of how and where the results from their studies advance the current state-of-the-art in the intersection between public sector and organizational learning and/or the learning organization.

A combined systematic and bibliometric review methodology is applied based on the research that has been published in the past three decades.

Through an analysis of 238 journal publications obtained from the Scopus database, the authors determine the leading authors, countries, highly cited papers and take the stock of current literature. Similarly, by analyzing papers published between 2010 and 2020, the authors identify current tendencies and emerging themes of organizational learning and learning organization in the public sector and offer avenues for future research.

To the best of the authors’ knowledge, this is potentially the first, fully refereed study published reporting on a bibliometric and a systematic review of organizational learning and learning organization in the public sector.

The paper seeks to examine the debate on mediator style and provide empirical evidence on mediator orientation, which has implications for party choice and the development of professional standards for construction mediators in the UK.

This paper analyses the theoretical arguments and distinctions in mediator style and assesses the available evidence relating to the utilisation of evaluative or facilitative mediator approaches in the UK and US construction industry. The paper reports on data from qualitative interviews with construction lawyers experienced in using mediation in the UK to assess the level of evaluative conduct experienced.

The findings suggest that interviewees had experienced a mix of evaluative and facilitative interventions by mediators. The data support the contention that construction mediation in the UK mirrors the experience of the USA and is becoming “lawyer‐driven” and adversarial, with mediators utilising evaluative techniques which some members of the legal profession prefer.

The qualitative data are based on a small sample of mediation users in the UK construction industry. However, interviewees were selected from respondents to a randomly conducted large‐scale postal survey of commercial and construction lawyers. All interviewees were repeat users of the process and all but one had received training in mediation or are practising lawyer‐mediators.

The data provide evidence of different mediator techniques currently utilised in the UK construction industry and the practices of lawyers in the mediation process. The findings have implications for party choice and should inform the development of professional standards in construction mediation practice.

The paper provides original data on the practices of mediators and lawyers in construction mediation.

The purpose of this paper is to assess the views and experiences of mediators from different professional backgrounds practising in the construction industry. Previous research shows that the legal profession dominates construction mediation in both England and Wales.

The phenomenological approach was used to capture the lived experiences of the interviewees and gain insight into their views and practices. The data collection was by semi-structured interviews. The data was then analysed using software to establish themes.

The major difference in mediator practice discovered between the two groups is the use of the evaluative style by lawyer and facilitative style by non-lawyer mediators. Non-lawyer mediators strongly reported their criticisms of the evaluative style in mediation suggesting that it undermines the parties’ ability to self-determine their own dispute and reduces the level of satisfaction experienced by the parties in the process of mediation. Lawyer mediators supported the use of the evaluative style as an acceptable compromise on the parties’ self-determination and feelings of satisfaction in pursuit of achieving the goal of a settlement in mediation, which was significantly better than the escalation of stress and costs to the parties in the event that the dispute escalates to litigation. In addition, mandatory mediation, the role of advisors/advocates, governance and the future of mediation were explored.

The research is anticipated to be of particular benefit to parties considering referring a construction dispute to mediation.

Adopting lean principles can unleash several opportunities for firms seeking to increase the efficiency and effectiveness of their product development (PD) process. This study aims to investigate the implementation paths of lean tools in the innovation process of small and medium-sized enterprises (SMEs).

A set of 47 lean tools are identified from the literature and ascribed to the five lean thinking principles, i.e. Value, Map, Flow, Pull and Perfection. Their practical adoption – in terms of “when” and “how” – is then explored in a multiple case study of three SMEs in the manufacturing industry.

SMEs adopt multiple lean tools in different phases of their innovation process. They are still at the beginning of the holistic adoption of lean PD, but some core lean tools, such as A3 reports and visual management, are adopted systematically. Results reveal that specific sets of lean tools and supporting principles are more valuable in certain phases of SMEs innovation process. Specifically, the lean tools concerning the principle of Value and Map can enable the phases of Innovation inputs, Concept development and Solution implementation; the ones ascribed to Flow and Pull the phases of Concept development, Testing and experimentation, and Solution implementation; the Perfection tools to the final phases of Testing and experimentation, Solution implementation and Market introduction.

Results provide a reference for SMEs already adopting lean tools in their production process to be extended to the PD process, especially when the delivery of new products is pivotal. Innovative SMEs could evaluate the introduction of specific lean tools in one or more definite phases of their PD process.

The study contributes to the literature on the complementarity between lean and innovation by studying the context of SMEs with a process perspective, thus unveiling the potential paths of a widespread application of lean innovation in SMEs.