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This study examines influence and motivational tactics for effectively managing entitled employees, a potential connection between generations and levels of entitlement, managerial challenges, and sources and characteristics of entitled employees. The study uses qualitative methods and data from hospitality leaders. Increased legislature and use of technology, the structure of the educational system, and changes in social norms are promoting entitlement in the workplace. Generation Y hospitality employees hold a higher sense of entitlement than past generations and possess that sense of entitlement even before entering the workforce. The most favorable reactions of entitled employees were attributed to the use of exchange and coalition tactics where entitled employees find pride in their employment and management promotes teamwork and accountability.

When subordinates violate a policy, authority figures have to decide whether to be strict and make them face the consequences or be lenient and not enforce the policy. In this chapter, we argue that when an authority figure treats a subordinate leniently, that subordinate is more likely to develop an elevated sense of entitlement, which then has various negative consequences for the authority figure and the subordinate’s group members. Drawing on the literature on the sources and consequences of psychological entitlement, we put forward propositions relating to authority leniency and subordinate entitlement. In summary, we propose (a) that single acts of leniency may lead subordinates to feel entitled to future leniency, (b) that repeated leniency may lead subordinates to develop a general sense of entitlement, and (c) that leniency and the resulting entitlement can have many negative consequences such as increasing group conflict and causing low performance. We report preliminary results in support of some propositions. For example, we show that leniency that can be attributed to something external to the subordinate may prevent the subordinate from feeling entitled. Last, we call for additional research. We hope that our chapter will cause authority figures to consider the consequences of treating subordinates leniently, including the possibility that the subordinates will subsequently feel entitled.

This chapter presents an investigation of the relationship between psychological entitlement and stress. Empirical and conceptual evidence is considered suggesting that Conservation of Resources (COR) theory may apply differently to employees with a heightened sense of entitlement. Using attribution and COR theory, a conceptual framework is offered predicting that entitlement is positively associated with subjective stress, based on the logic that psychologically entitled employees develop unjustifiably inflated levels of self-evaluative internal coping resources such as self-esteem and self-efficacy that promote unmet expectations. It is also proposed that political skill and the ability to manage perceptions of competency may attenuate this relationship. The chapter concludes with a discussion of the challenges associated with managing psychologically entitled employees.

Purpose: The psychological contract involves expectations and responsibilities from both employees and organizations. Recently, arguments have emerged that link employee expectations to increasing individual entitlement beliefs which may not involve reciprocity. Equity theory suggests that employees continually assess their personal outcomes for fairness and that these equity perceptions could be affected by entitlement beliefs. The question that then arises is, how do entitled employees pursue these unmet beliefs and what are the implications if these beliefs are met or unmet? Approach: In this chapter, we present a conceptual model proposing that emotion regulation motives (instrumental or hedonic) influence how employees with unmet entitlement beliefs seek to advance their claims. Using equity theory as an underpinning theory, we conceptualize that instrumental and hedonic emotion regulation motives lead to different job satisfaction levels. We also argue that actual job performance moderates this relationship. Originality/Value: Understanding this process is essential as managers may constantly deal with employee entitlement beliefs, and low job satisfaction has been linked to poor employee and organizational outcomes. Theoretical and practical implications are discussed.

This chapter investigates the phenomenon of teachers' “entitled attitude” that manifested itself as resistance to change in the midst of a curricular reform in the Indian school context. For teachers long socialized into a teacher-centered culture, the change expected was nothing less than a paradigm shift in the Kuhnian sense. However, conclusions drawn from studies involving cursory surveys and teacher observation pinned the problem to teachers' “entitled attitude,” an unwillingness to exert themselves beyond the minimum level required by school policies. This view reflects a lack of acknowledgement of teachers as persons with values and the capacity to think and feel as potential agents of community practices such as schooling. My study investigates the wider sociocultural historical and political basis of teachers' putative “entitled attitude” informed by Lev Vygotsky's dialectical approach. It accesses the interrelated history of a teacher at a number of levels using the teacher's life history to create the narrative. This “genetic” analysis helps illuminate what the curricular change means to teachers inside out. The findings are used to unravel the nature of support that would help teachers realize their agency and sway them from using entitlement as a compensatory mechanism to deflect change.

While “academic entitlement” focuses on student entitlement and its consequences, there is a need to be aware of the consequences of teachers' entitled feelings arising from their subjective perceptions on student learning. This micro-ethnographically oriented study uses the case of an eleven-year-old fifth-grade student's low academic performance at a Spanish primary school to unravel the notion of excessive teacher entitlement embodied in the social organization of schooling. A qualitative analysis of teachers' perceptions of this student's low performance showed that most of their opinions were subjective, based on their deep-rooted deficit view of students. These beliefs seemed to make teachers feel entitled to blame the student and her background instead of arousing self-reflection leading to self-realization and change in practice. The study points to teacher entitled feelings as a symptom of the wider sociocultural mores that make teachers assume the power to arbitrate without considering students' situated needs. This study draws attention to the need to help teachers become conscious of and analyze self-entitlement to enable them to base their decisions on reason rather than prejudice.

Entitlement is a remote research topic in South Africa. Even further remote is the idea of teacher educator entitlement being a topic of academic inquiry. In this chapter, we report a self-study of a teacher educator's experiences and interactions with her students, in which the construct of entitlement was used as an interpretative lens. The data consist of narratives constructed from journal entries based on teacher educators' experiences collected over 12 years. Findings from this case study point to the prevalence of teacher educator entitlement, which manifests itself in different forms. Investigations need to be broadened to establish its reach and the underlying causes of entitled attitudes and behaviours among teacher educators, and how such behaviours impact professional practice and professional growth.

Teachers are generally interested in practical ideas for their classroom without being inclined to reflect on the theory behind them. Teacher aversion to theory has been a constant source of frustration for teacher educators who conduct in-service programs in the Indian context. Teachers' disinclination to think theoretically and recognize the need to change to create more equitable educational ecologies in a rapidly evolving multicultural world can easily be taken to signify an “excessive entitled attitude,” a personality deficiency. An investigation into understanding the source of what seemed to be “excessive teacher entitled attitude” led me to become self-reflexive about my own journey as a teacher. This chapter, which unravels my reflective journey as a teacher, uses narrative inquiry to make sense of my “stories of experience”. It is an intersubjective process intertwining teacher narratives with my personal narrative. Self-reflectivity facilitates the liberation from “excessive entitled attitude” by shining a light on it and paving the way for learning and the development of new attitudes toward the self, the other and the world. The findings show the complex recursive path negotiated by me in becoming aware of the way my “excessive entitled attitude” in my position of authority as a teacher blocked my connection to my students. It also shows the place of theoretical thinking in my transformation into a more thoughtful teacher agentively creating inclusive learning spaces for all students. The story of my transformation and the attendant change in my attitude toward myself and others helps others – teachers/educators/readers – retell their stories “with added possibilities.”

The notion of excessive teacher entitlement arose out of concerns with trying to understand and find a language to describe the paradox of faculty/teachers' intransigence in the face of the flexibility required of them to promote the learning and well-being of all in the institutions they serve. Through unique narratives, the authors trace the parallel paths they negotiated in their challenging curricular journeys, which led them to unmute teachers' voices cached in reform stories. The first author, Tara Ratnam, coined the term “excessive teacher entitlement” to characterize the putative deficit view of teachers that is projected onto them and how the concept of the teachers' “best-loved self,” which the second author, Cheryl Craig, developed, embraces teachers' input and complements “excessive teacher entitlement,” albeit from a different direction and perspective. This introduction also provides a bird's-eye view of the diverse ways and contexts in which leading international authors examine excessive teacher entitlement in the 17 chapters that follow.

The context of this study is Brazil, which has seen more than a decade of expansion in higher education and increased access to public universities. Our investigation deals with the perceptions of novice faculty members or “professors”, as they are addressed in Brazil, on entitled behavior at universities. These professors participants are from institutions located in three different states in Brazil. We wanted to find out how these newcomers to university teaching perceived entitled attitudes in faculty–students and faculty–peer interactions. The chapter includes possible implications for relations in the workplace and discusses the gaps between expectations of the nature of social relationships in the universities among faculty and between faculty and students, on the one hand, and reality, on the other. The research uses narrative as its method of inquiry. This chapter sheds light on an issue that brings discomfort to professors and students. A mutual desire for cooperative and horizontal relations is expressed.