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As communities grappled with a slew of concurrent disasters in 2020, grassroots mutual aid regained prominence, providing lessons for a more equitable approach to emergency management. Within emergency management, “mutual aid” has come to mean the specific legal mechanisms by which governments, non-governmental organizations, and private sector entities share resources. However, the term “mutual aid” has a much longer history of functioning outside of government and emergency management circles. With a recorded history in Black and Creole communities dating back to the mid-1700s, it has been widely used within communities of color for centuries. To see grassroots mutual aid in practice, the authors present a case study of Imagine Water Works’ Mutual Aid Response Network (MARN) in New Orleans, which was developed in 2019 and responded to the COVID-19 pandemic and a record-breaking Gulf Coast hurricane season in 2020. Utilizing Facebook as a platform, the MARN’s “Imagine Mutual Aid (New Orleans)” group saw its membership grow by 5,000 members from March 2020 to March 2021. Within the first week of Hurricane Laura’s landfall, the group welcomed evacuated individuals from Southwest Louisiana and quickly facilitated thousands of requests for support, providing food, housing, clothing, medical devices, emotional support, emergency cash, laundry services, and personalized care for those in non-congregate shelters, as well as locally informed flood and hurricane preparedness information for subsequent storms. Grassroots mutual aid sheds light on root causes and existing gaps within emergency management and provides a model for autonomous community care.

Emerging technologies have the potential to significantly change the way people work and function, with tremendous impacts on people and the societies in which they live. For emergency management practice, efficient and effective use of emerging technologies can save both lives and property, while also improving the way emergency managers communicate with the populations they serve. However, the use of emerging technologies can also have negative and unforeseen consequences. Thus, it is essential to have a comprehensive understanding of how emerging technologies function as a communications and information-sharing tool to improve the practice of emergency management.

Furthermore, as with the emergence of any new technology, social justice issues must be considered. For example, is an emerging technology affordable enough for all to use, or does the technology add to the so-called “digital divide,” increasing the gap between the haves and have-nots? Or does the emerging technology serve as an equalizer, providing access and availability for all socio-economic status groups? This chapter serves as an introduction to these issues and how they impact emergency management practice in a discussion of how the communication process functions, how emerging technologies impact communication strategies in emergency management, and the importance of including a social justice framework in emergency management operations and plans to understand how these emerging technology tools can be used to keep people and property safe from disasters.

There have been plenty of emergencies occurred in tourism all over the world in recent years. These events and disasters have brought the tourists and relevant organizations enormous loss of life and property. The main reasons are the lack of holistic coordination among different departments and response for social responsibility. In the process of prevention and response of tourism emergency, the local governments need to take synergic action. Meanwhile, the positive participation in the tourism emergency rescue is one of the ways to share social responsibility. This paper aims to examine the early-warning management of regional tourism emergencies, in order to minimize the loss on both tourists' life and money, from the perspective of systematic thinking.

The paper establishes a regional tourism emergency response model based on holistic assessment approach and Bayesian network technology. It analyzes most critical factors of regional tourism emergency and the mutual influence among them. Thereafter, it employs the Bayesian network technology to assess the influence of several factors on the final magnitude of casualties holistically. Based on this, the paper proposes the response principle and the response process to regional tourism emergency.

This paper constructs the “FRES” principle about the holistic response to regional tourism emergency, including “fulfillment of social responsibility”, “rapid action”, “experience accumulation” and “synergic response”. Based on this principle, the paper suggests a general process on the holistic response to regional tourism emergency. Finally, the paper takes the mudslides emergency in Taiwan on October 23, 2010 as an example to conduct an empirical analysis. The paper gives an optimal holistic solution to the responding process of this event in the light of the “FRES” principle.

This paper explains the social responsibility related to the regional tourism emergencies and employs the Bayesian network technology to analyze the systematical responding process to tourism emergency. It proposes originally a “FRES” principle and a general process on the response to regional tourism emergency which are proven to be effective in systematical response to regional tourism events. The research results can facilitate the various local governments to jointly fulfill their social responsibilities and optimize the management of regional tourism emergencies in a holistic way.

Emergency preparedness (EP) is one of the crucial phases of the disaster management cycle for the built environment. The body of knowledge, therefore, reports on different preparedness standards adopted by developed countries such as the United Kingdom (UK), the United States of America (USA), Canada, Japan and Australia. Other countries, however, such as the United Arab Emirates (UAE) (in the absence of its preparedness framework), have long adapted the UK preparedness standards. This has called for this study to investigate the state of EP practices in the UAE to identify the limitations and challenges it has been facing during its preparedness phase when adopting the UK preparedness standards.

Qualitative methods of data collection and documentation with the content analysis were adopted to identify the barriers faced by the preparedness phase of emergency management (EM) in the UAE. A Pilot study was therefore conducted to validate eight key elements of the EP phase identified from the literature. The state of EP phase and the extent to which the eight key elements of EP elements were practiced and the barriers in their implementation in the UAE were explored through interviews at federal (National Crisis and Emergency Management Authority) and local levels (local team of crisis and emergency management).

The study identified eight key elements of the EP phase and the associated barriers related to their implementation in the UAE. The barriers were ranked based on their severity by interviewing experts at both federal and local levels.

This paper addresses the need to investigate the state of the EP phase, its key elements and the barriers faced during its implementation in the UAE.

Due to the absence of any EP frameworks or systems in the UAE, this paper aims to validate the EP elements identified by adopting a qualitative approach.

Environmental and emergency leaders are important individuals who play a vital role in managing ecological resources. Based on the resilience thinking of Walker and Salt, this study highlights aims to how resilience for adaptive management can be built by incorporating vision formation of environmental and emergency management leaders.

The study addresses two research questions: What constitutes environmental and emergency leadership systems? How are the concepts of vulnerability, resilience, and adaptation relevant to the environmental and emergency management processes? The study employs two case studies and discusses how resilience leadership can be incorporated into environmental management and emergency management systems in organizations.

This study includes a review that consists of activities in resilience‐building, and the process of vision formation. It explains how resilience thinking influences vision. Investigations of the application of the resilience approach by examining two environmental and emergency leadership organizations in Arizona demonstrate how situations can improve with resilience thinking and leadership in emergency and environmental management systems.

This study contributes to the knowledge body of resilience and leadership by calling importance and incorporation of resilience thinking into the management systems of environment and emergency management.

The purpose of this paper is to analyse supply chain network management (SCNM) in the context of emergency preparedness management (EPM). The results of this study revealed that civil-military relations are essential for EPM to function as a coordinated approach to safety and security, and are necessary to respond effectively to complex emergencies and mitigating threats to developed countries. Civil-military relations are still a concern in the context of communication, the exercise of authority, and the coordination of emergency supplies (ES) to emergency operations.

This qualitative study is based on field observations, with attention focused on the EPM of Sweden, Finland, and Poland. The analysis of a broader SCNM through EPM was supported by semi-structured interviews among civil-military actors in Sweden, information collected from informal conversations known as “hanging out”, and secondary materials. Empirically, the analysis included a variety of civil-military relationships and identified implications for management, policy, and planning that are applicable to developed countries.

The management of civil-military relations is a meaningful resource when used as an overall approach for safety and security. The integration of civil-military relations in EPM in the planning of ES is a long-standing and complex matter. The management of Swedish civil-military relations in EPM is recognising that implications for management are imbedded in continuous policy changes in, for example, the Swedish policy history. Civil-military relational complications that arise in the field of operations are impossible to anticipate during emergency planning, as those complications are grounded in policy changes.

Escalating threats to developed countries are highlighted. The study underlines the primary measures used in studying military involvement in EPM. An understanding of SCNM as a choice for management can be obtained in future research that focuses on a broader role of the military in EPM. Sweden has emphasised a clearer role for the military by reactivating total defence planning and by evolving common practices and processes with civil actors in civil defence. Meanwhile, Poland and Finland are increasing their focus on supporting the management of civil-military policies on safety and security regarding communication, authority, and developing coordination. Consistent with findings from previous reports on SCNM, civil-military relations are essential for EPM. This study confirmed the importance of civil-military coordination, the management and practice of authority, and shared forms of communication.

Under uncertain circumstances, digital technologies are taken as digital transformation enablers and driving forces to integrate with medical, healthcare and emergency management research for effective epidemic prevention and control. This study aims to adapt complex systems in emergency management. Thus, a digital transformation-driven and systematic circulation framework is proposed in this study that can utilize the advantages of digital technologies to generate innovative and systematic governance.

Aiming at adapting complex systems in emergency management, a systematic circulation framework based on the interpretive research is proposed in this study that can utilize the advantages of digital technologies to generate innovative and systematic governance. The framework consists of four phases: (1) analysis of emergency management stages, (2) risk identification in the emergency management stages, (3) digital-enabled response model design for emergency management, and (4) strategy generation for digital emergency governance. A case study in China was illustrated in this study.

This paper examines the role those digital technologies can play in responding to pandemics and outlines a framework based on four phases of digital technologies for pandemic responses. After the phase-by-phase analysis, a digital technology-enabled emergency management framework, titled “Expected digital-enabled emergency management framework (EDEM framework)” was adapted and proposed. Moreover, the social risks of emergency management phases are identified. Then, three strategies for emergency governance and digital governance from the three perspectives, namely “Strengthening weaknesses for emergency response,” “Enhancing integration for collaborative governance,” and “Engaging foundations for emergency management” that the government can adopt them in the future, fight for public health emergency events.

The novel digital transformation-driven systematic circulation framework for public health risk response and governance was proposed. Meanwhile, an “Expected digital-enabled emergency management framework (EDEM model)” was also proposed to achieve a more effective empirical response for public health risk response and governance and contribute to studies about the government facing the COVID-19 pandemic effectively.

The purpose of this paper is to describe research, the objective of which was the development of models, methodologies, and tools for the realization of the multimedia platform for emergency management in technological systems.

This objective was achieved through the operationalization of the following major tasks: the theoretical research on the specific characteristics of emergency management system structure and processes; definition of educational structures, processes, and subjects for emergency management; development of models and software tools for the analysis of emergency development; development of information (web) services to support the collaborative decision making.

A model of multimedia platform for emergency management in technological systems has been developed, which defines emergency services with appropriate information infrastructure, the structure and characteristics of the interoperability system and their mutual communication.

Further research should result in: the concrete structure and processes of virtual organisation for emergency management in technological systems; software for the support of collaborative decision making; models for emergency management education and training based on multimedia technologies. The limitations are primarily related to model implementation, since there are no suitable emergency databases.

The platform can be used by: industrial companies, companies that provide building maintenance, public services, insurance companies, educational institutions, local authorities (by an adequate upgrade of models and software).

This paper presents the information flow identified in emergency management and the structure of a multimedia platform which, by creating favourable environment for collaborative decision making, enables effective and efficient emergency management in technological systems, as well as emergency management education and training.

The Arab world is made up of 22 countries in the Middle East and North Africa. These countries are subjected to many social, economic, political and geographical vulnerabilities contributing to increased risks or ineffective emergency and disaster management. This paper examines these vulnerabilities, how they may impact the country's ability to face disasters, and how they can improve disasters' overall management.

The author selected Qatar, Oman to represent the Arab oil-rich countries, while Jordan, Egypt and Morocco to represent non-oil rich countries. The research was conducted in a qualitative, inductive systematic literature review based on a well-established systematic literature review methodology. Selected literature was based on its recency and the countries in question.

The review reveals population gaps that could threaten the social system in the event of a disaster in countries like Qatar and Oman. The majority of the countries lack community engagement and pre-planning for emergency preparedness due to social and cultural barriers. Other nations like Jordan, Egypt and Morocco are prone to long-lasting economic challenges due to lack of resources, mismanagement or corruption. The paper also highlights the need to raise the educational attainment among citizens to understand disaster risk reduction.

This study utilized the research method developed by Williams et al. (2017) to present a comprehensive systematic and comparative review of disaster management in the Arab world. Considering that disaster and emergency management has remained disproportionately unexplored in the Arab world, this paper reviewed several vulnerabilities and how those vulnerabilities may affect disaster and emergency management efforts in the Arab countries.

Based on the perspective of knowledge management, this study aims to discuss how to build cross-city emergency management collaboration mechanism in major emergencies and explore the important role of knowledge management in emergency management collaboration.

Based on the theoretical analysis of knowledge management and the typical case study of cross-city emergency management collaborative rescue, this study provides an in-depth analysis of how these cities achieve high emergency management performance through multidimensional and multilevel knowledge collaboration, thus revealing the mechanism of knowledge transfer, integration and sharing in achieving high emergency management performance.

Through analyzing typical cases, this study finds that building a smooth mechanism for multichannel emergency rescue information can promote the diversification of knowledge transfer methods, building a platform-based integration mechanism for emergency rescue information can enhance knowledge integration capabilities and building a linkage mechanism for emergency rescue materials between cities can promote knowledge-sharing level, thereby improving emergency management performance level.

This study has great significance for how to build cross-city emergency management collaboration mechanism in the digital era. In the future, the authors need to further discuss the following two aspects in depth: research on the impact of cross-city emergency management collaboration mechanism on improving the knowledge management capabilities of government emergency management departments; and research on the impact mechanism of knowledge management capabilities on city resilience.

Through case analysis of cross-city emergency management collaborative rescue for major emergencies in China in recent years, this study proposes three specific strategies for cross-city emergency management (smooth, integration and linkage mechanisms) and reveals that these three strategies are essentially aimed at improving the government’s knowledge management level.