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11 – 20 of over 19000Qiongwei Ye and Baojun Ma
Internet + and Electronic Business in China is a comprehensive resource that provides insight and analysis into E-commerce in China and how it has revolutionized and continues to…
Abstract
Internet + and Electronic Business in China is a comprehensive resource that provides insight and analysis into E-commerce in China and how it has revolutionized and continues to revolutionize business and society. Split into four distinct sections, the book first lays out the theoretical foundations and fundamental concepts of E-Business before moving on to look at internet+ innovation models and their applications in different industries such as agriculture, finance and commerce. The book then provides a comprehensive analysis of E-business platforms and their applications in China before finishing with four comprehensive case studies of major E-business projects, providing readers with successful examples of implementing E-Business entrepreneurship projects.
Internet + and Electronic Business in China is a comprehensive resource that provides insights and analysis into how E-commerce has revolutionized and continues to revolutionize business and society in China.
The emphasis on inter-organizational systems gave rise to concerns about inter-organizational relationships as trading partners became aware of the socio-political factors and…
Abstract
The emphasis on inter-organizational systems gave rise to concerns about inter-organizational relationships as trading partners became aware of the socio-political factors and trust that affect their relationships. This paper examines the importance of inter-organizational-trust in business-to-business E-commerce organizations. It examines how inter-organizational relationships impact trading partner trust, perceived benefits, perceived risks, and technology trust mechanisms in E-commerce that can in turn influence outcomes of business-to-business E-commerce. This paper develops a conceptual model and tests the model using a case study research methodology. The aim is to solicit qualitative in depth understanding of inter-organizational-trust in business-to-business E-commerce. Eight organizations from a cross section of industries that formed four bi-directional dyads participated in the third stage of this study. The first two stages include exploratory case studies in three organizations in the automotive industry that applied EDI via Value-Added-Networks in 1997, and a nationwide survey of organizations that examined the extent of E-commerce adoption in Australia and New Zealand in 1998. The findings identify the need for trustworthy business relationships in an E-commerce environment.
Ramazan Nacar and Kadir Ozdemir
Nowadays, the Internet usage rate is rising continuously with the impact of globalization which has led to a significant increase in the use of e-commerce and social commerce…
Abstract
Nowadays, the Internet usage rate is rising continuously with the impact of globalization which has led to a significant increase in the use of e-commerce and social commerce. Since the fast spread of Internet usage, globalization has affected all areas of life. Especially with the Covid-19 pandemic, lots of social, commercial, and economic transformations have occurred, and many activities transferred to online environment worldwide. However, in this period, people try to avoid physical contact, staying at home, and started to use e-commerce and social commerce more than before. Therefore, with Covid-19 pandemic, the structure and the relations of globalization, e-commerce, and social commerce has changed. In this regard, within the pandemic period, globalization is going through a great transformation, and, therefore, commercial activities have to be not only global-oriented but also local-oriented. Since many countries closed their borders to protect themselves, the pandemic period has turned into the global crisis which forced nations and companies to focus on the local environment. In this study, it is argued that advancements in Internet technologies affect globalization; globalization affects e-commerce and social commerce usage positively. But, with the discovery of social media platforms, e-commerce has shifted to customer-oriented social commerce, and this has turned people's tendency toward localization, not globalization, especially with the effect of Covid-19 pandemic period. Also, this study discusses how pandemic period changed globalization, e-commerce, and social commerce from global-oriented to local-oriented.
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This chapter contributes to the ongoing debate about how digitalisation affects the internationalisation of small- and medium-sized firms (SMEs). By applying the Uppsala…
Abstract
This chapter contributes to the ongoing debate about how digitalisation affects the internationalisation of small- and medium-sized firms (SMEs). By applying the Uppsala Internationalisation Process model, this chapter examines the impact of e-commerce on the internationalisation of SMEs. The study uses a unique dataset, which includes 14,513 SMEs across several sectors in 34 countries. The results show that firms using the Internet as a means to provide information about the firm exhibit a higher degree of internationalisation, while using the Internet to facilitate transactions was found to have a positive impact on the ratio of foreign sales to the total sales; however, these foreign sales are likely to be concentrated in less regions/markets. Furthermore, perceived export barriers were found to be a significant moderator of the effects of e-commerce usage on international intensity and international diversification. This suggests that e-commerce does not automatically facilitate the internationalisation of SMEs.
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Farrokh Farrokhnia and Cameron Keith Richards
Purpose – Because businesses conducting e-commerce are often able to set up off-shore to avoid regulation, taxation, and other aspects of corporate responsibility, the…
Abstract
Purpose – Because businesses conducting e-commerce are often able to set up off-shore to avoid regulation, taxation, and other aspects of corporate responsibility, the developed-developing divide which tends to inform World Trade Organization (WTO) policies is especially an impediment to future global e-commerce. This chapter explores the particular accountability challenges represented by WTO e-commerce policies.Design/methodology/approach – The framework of inquiry focuses on a policy research study of relevant WTO e-commerce policy documents, especially the ones related to the negotiations under the WTO Work Program on Electronic Commerce and the GATS Agreement.Findings – The virtual nature of e-commerce interactions means that businesses are often able to circumvent the national boundaries and controls of conventional commerce. Because of this, the WTO and its e-commerce policy are crucial to the responsible and accountable development of future global e-commerce. Such policies need to be significantly improved as a matter of urgency to overcome current omissions and inadequacies.Research implications – Accountability gaps within WTO’s e-commerce policies provide a basis for companies from developed countries to set up off-shore to avoid their corporate social responsibilities. A constructive critique of international agency policy documents is able to provide a basis for recommending change and improvement to the overall WTO framework.Practical and social implications – Companies should profess genuine rather than merely surface commitment to global as well as local corporate social responsibilities. Likewise the WTO should also aim to practice deep rather than “shallow” accountability by aiming to rectify omissions and inequities in its e-commerce policies.
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Nurul Hidayana Mohd Noor, Mahazril 'Aini Yaacob and Noralina Omar
Women’s involvement in business is growing and positively impacting the national economy, especially in developing countries. Women entrepreneurs’ success has shown women’s…
Abstract
Purpose
Women’s involvement in business is growing and positively impacting the national economy, especially in developing countries. Women entrepreneurs’ success has shown women’s abilities to empower and support national policies and agendas. Efforts and tenacity in a consecutive e-commerce business require innumerable tactics since the business ecosystem has become more challenging and complex. Therefore, this study aims to identify the multiple mediation influence of the need for achievement and locus of control towards the relationship between entrepreneurial knowledge and women entrepreneurs’ e-commerce ventures. The theory of planned behaviour provides excellent opportunities for understanding and envisaging entrepreneurial actions. The study pre-supposes that the interaction of these variables ultimately defines women entrepreneurs’ e-commerce ventures.
Design/methodology/approach
This study used a cross-sectional design, and the survey data were collected from 259 valid women entrepreneurs. The study population covers the Klang Valley area, composed of the Federal Territory of Kuala Lumpur and Selangor, Malaysia. The instrument used in this study was adapted from previous studies. Structural equation modelling was used to establish the measurement model and examine the direct and causal path models.
Findings
Firstly, results show a positive relationship between entrepreneurial knowledge and women entrepreneurs’ e-commerce ventures. Secondly, the results show that the need for achievement and locus of control plays an intermediate role in the relationship between entrepreneurial knowledge and women entrepreneurs’ e-commerce ventures.
Research limitations/implications
There are some limitations to this study. Firstly, the main limitation is that it is impossible to generalise the study’s findings since it only examines the sample in the Klang Valley area. Therefore, it would be better for future research to conduct similar studies in other areas. Next, the data were collected cross-sectional, and considering the changes in time that might influence human behaviour, future studies might consider a longitudinal research technique. Thirdly, this study model is limited; hence, future studies can advance and develop the current research model by including more variables, such as moderating and mediating variables.
Practical implications
Education is one of the driving factors that help increase entrepreneurs’ knowledge and skills. Lifelong learning programs must be implemented for women entrepreneurs to increase their knowledge. The relevant parties, including the government, entrepreneurial bodies, training institutions and universities, must provide and develop a more affordable, flexible and inclusive short-course training program and activities for women entrepreneurs.
Originality/value
Empirical studies have proposed reconsidering the effect of entrepreneurial personalities for a better understanding of entrepreneurship engagement. These unique characteristics could act as an enabler for a capable entrepreneur. Many studies have examined the direct relationship between predictor and intention or between predictor and behaviour. Nevertheless, only a few studies have identified the influence of mediating variables in the theory-based framework. By adding the role of personality traits (i.e. need for achievement and locus of control), this study delivers fascinating insights into the current entrepreneurship research and literature. This study also makes a meaningful contribution to entrepreneurship literature, especially in Malaysia’s context of entrepreneurship ecosystems, considering there are still few studies on women entrepreneurship. This study also provides exposure and explanation of the function of the need for achievement and locus of control as the mediators for the relationship between entrepreneurial knowledge and women entrepreneurs’ e-commerce ventures.
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Risti Permani, Sahara Sahara, Dias Satria, Suprehatin Suprehatin and Nunung Nuryartono
This paper aims to assess the determinants of food certificate adoption and analyse the impacts of food certificates on e-commerce income among small online agri-food sellers in…
Abstract
Purpose
This paper aims to assess the determinants of food certificate adoption and analyse the impacts of food certificates on e-commerce income among small online agri-food sellers in Indonesia.
Design/methodology/approach
The authors used data from an online survey of 228 small-online agri-food sellers in East Java, Indonesia. This study aims to focus on two food certificates: a mandatory Halal (Islamic dietary law) certificate and the P-IRT certificate, a food safety certificate for home-based businesses. A maximum simulated likelihood (MSL) estimator was employed to account for selection bias and endogeneity.
Findings
The study highlights the continued importance of certification in agri-food markets, including e-commerce and the need to consider the degree of substitutability and resource allocation between multiple food certificates. It finds that online agri-food sellers adopting the Halal certificate earn two to three times higher compared to non-adopters. Conversely, the gross income per month from e-commerce sales is 78% lower among those adopting the P-IRT certificate. Moreover, access to regulatory information sources motivates the likelihood of adopting food certificates. In contrast, the business size, marketing channels, contractual relationship and management capabilities are insignificant factors for the adoption of any of the Halal and P-IRT certificate combinations.
Research limitations/implications
Results from this research might be specific to the context of the focus study area, thereby reducing their generalisability. In addition to gathering representative samples, future research should also capture more complex dimensions of food certificates. These include the cost of acquiring food certificates, online sellers' perceptions of food certificate adoption, and emerging topics such as group certification and the use of technology.
Originality/value
To the authors' knowledge, this research is one of the first studies investigating the adoption of food certificates within the e-commerce setting. This study also contributes to the small number of studies looking at multiple certificate adoption and food certificate issues from the retailers' perspectives
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This article aims to reveal the factors influencing the sustainable development of mobile e-commerce from both user and operational perspectives. It fills the gap in qualitative…
Abstract
Purpose
This article aims to reveal the factors influencing the sustainable development of mobile e-commerce from both user and operational perspectives. It fills the gap in qualitative research on the sustainable development of artificial intelligence (AI) technology in mobile e-commerce based on the grounded theory. This study provides valuable insights and inspiration for sustainable development in this field and lays the theoretical foundation and research reference for future studies.
Design/methodology/approach
Based on the grounded theory (GT), interview method was used to conduct the study.
Findings
The impact of AI applications on mobile e-commerce is mainly reflected in three stages of the customer shopping process. They are pre-shopping, mid-shopping and after-shopping AI services and each of the three stages has its own separate dimensions that need attention. The study and its persistence aspects are discussed.
Practical implications
The results of this study can provide forward-looking suggestions and paths for the construction and optimization of future e-commerce platforms, contribute to the sustainable development of e-commerce and contribute to the sustainable and healthy growth of the social economy.
Originality/value
This study proposes sustainable development measures for the application of AI in mobile e-commerce, from operation to supervision, which is an important reference for promoting coordinated and rapid socio-economic development.
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Guangkuan Deng, Jianyu Zhang, Lijuan He and Ying Xu
Drawing on the wisdom of ancient Chinese philosopher Xunzi, this paper aims to present a novel mechanism for governing opportunism, referred to as “cultivational governance.” By…
Abstract
Purpose
Drawing on the wisdom of ancient Chinese philosopher Xunzi, this paper aims to present a novel mechanism for governing opportunism, referred to as “cultivational governance.” By examining the role of artificial intelligence (AI) resources possessed by e-commerce platforms, the authors explore how these resources contribute to mitigating seller opportunism. The central hypothesis of this study posits that two distinct types of AI resources, namely, AI technology resources and AI human resources, serve as crucial factors in curbing seller opportunism. Furthermore, the authors propose that platform digital empowerment and value cocreation act as mediating variables linking AI resources to opportunism.
Design/methodology/approach
Based on the resource-based view and resource orchestration theory, the authors developed a framework and tested it using survey data from sellers. This framework encompasses five key variables: e-commerce platform’s AI technology resources, AI human resources, platform digital empowerment, value cocreation and seller opportunism. Regression analysis was used for data analysis.
Findings
The empirical results validate the effectiveness of cultivational governance mechanisms, as both AI resources effectively suppress seller opportunism through digital empowerment and value cocreation. Specifically, e-commerce platforms’ AI technology resources significantly promote value cocreation and platform digital empowerment, while AI human resources primarily contribute to platform digital empowerment. Although platform digital empowerment encourages value cocreation, its direct impact on reducing seller opportunism was not supported. Notably, value cocreation negatively affects seller opportunism.
Originality/value
The present research mainly contributes to the marketing channel governance literature by introducing a new approach to inhibit opportunism, namely, the cultivational governance mechanism.
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Yu Zhang, Yafen Yuan and Jiafu Su
This study explores the factors that characterize the logistics service quality (LSQ) of cross-border e-commerce and identifies the different relationships between these factors…
Abstract
Purpose
This study explores the factors that characterize the logistics service quality (LSQ) of cross-border e-commerce and identifies the different relationships between these factors with respect to customer satisfaction.
Design/methodology/approach
The study applied a two-stage mixed-methods design. The first stage (Stage 1) was a qualitative study of 3,000 reviews from the Amazon China e-commerce platform. The second stage (Stage 2) included a quantitative study that analyzed survey data from 590 Chinese cross-border e-commerce customers using the Kano model.
Findings
Stage 1 involved developing a conceptual framework for the LSQ of cross-border e-commerce, including six dimensions: timeliness, safety, reliability, economy, personnel contact quality and information quality. In Stage 2, the study found that only reliability and personnel contact quality indicators are linearly related to customer satisfaction. Timeliness and the safety of packaging greatly contribute to customer satisfaction, but do not cause dissatisfaction when unfulfilled. Economics and information quality indicators, and the safety of goods, are basic requirements that tend to provoke customer dissatisfaction when unmet, but do not increase customer satisfaction when they are met.
Originality/value
This study is one of the first to construct a conceptual model of LSQ that applies to cross-border e-commerce and to identify the instrumental nature of various LSQ attributes and their impact on improved customer satisfaction.
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