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This chapter describes the change efforts and action research projects at a Dutch multinational which, over a period of 25 years, produced in one of its businesses a zigzag path toward collaborative leadership dynamics at the horizontal and vertical interfaces. The chapter also identifies the learning mechanisms that helped achieve this transformation. Changing the patterns at the vertical interfaces proved to be a most tricky, complex, and confusing operation. The data show that organizations need hierarchical interfaces between levels, but are hindered by the hierarchical leadership dynamics at these interfaces. The data furthermore show that competitive performance requires more than redesigning horizontal interfaces. A business can only respond with speed and flexibility to threats and opportunities in the external environment when the leadership dynamics at agility-critical vertical interfaces are also changed.

The research community currently employs four very different versions of the social network concept: A social network is seen as a set of socially constructed role relations (e.g., friends, business partners), a set of interpersonal sentiments (e.g., liking, trust), a pattern of behavioral social interaction (e.g., conversations, citations), or an opportunity structure for exchange. Researchers conventionally assume these conceptualizations are interchangeable as social ties, and some employ composite measures that aim to capture more than one dimension. Even so, important discrepancies often appear for non-ties (as dyads where a specific role relation or sentiment is not reported, a specific form of interaction is not observed, or exchange is not possible).

Investigating the interplay across the four definitions is a step toward developing scope conditions for generalization and application of theory across these domains.

This step is timely because emerging tools of computational social science – wearable sensors, logs of telecommunication, online exchange, or other interaction – now allow us to observe the fine-grained dynamics of interaction over time. Combined with cutting-edge methods for analysis, these lenses allow us to move beyond reified notions of social ties (and non-ties) and instead directly observe and analyze the dynamic and structural interdependencies of social interaction behavior.

This unprecedented opportunity invites us to refashion dynamic structural theories of exchange that advance “beyond networks” to unify previously disjoint research streams on relationships, interaction, and opportunity structures.

Although researchers have highlighted the importance of relational and family factors for the sustainability of a family firm, there is not much empirical research exploring how emotions and the management of emotions play a role in the interpersonal dynamics of family business owners. The purpose of this paper is to explore how the way family members manage their emotions affects the interpersonal dynamics in the family, business, and ownership subsystems of a family firm.

The paper presents an in-depth case study from a family firm in Colombia-South America.

The results indicate that the capability that family members have to manage their emotions influences the interpersonal dynamics that take place in the family firm at the individual and group level. In this case, the paper found that although emotional intelligence (EI) affected interpersonal relationships in a firm, this effect was based on the individual's willingness to use their EI capabilities, previous history between people, and the goals individuals have within each subsystem in a family firm. The paper also found that interpersonal dynamics, in turn, influence how family members work together.

Because this study uses an in-depth case study, the intention of the paper is to provide an initial picture of how EI can play a role in the interpersonal interactions between family business owners. The authors hope that this study can be used as a building block to enhance the understanding of the role of EI in family firms.

EI represents an individual's capability to perceive, understand, manage, and regulate self and other's emotions. For family firms, this means that family business owners can use this capability to determine how to enact their roles in the family firm and how to interact with other to ensure harmony in their relationships.

This paper builds on previous work on emotions in family firms to explore the role of EI in family firms, and provides an empirical exploration of the role of management of emotions in family firms.

Following the recommendation of the food and agriculture organization of the United Nations in agricultural innovation, for taking advantage of emerging technologies, in benefit of small-farmers, the present study explores one of the most ancient crops in the world that privileging the application of tacit knowledge, to become a succulent plant called agave, into the so-called drink of the gods, the mezcal. For this, the purpose of this study is to discover innovation opportunities and reconfiguring knowledge interaction dynamics of the agricultural artisan production of agave-mezcal from Oaxaca, Mexico, using emerging technologies

Following a qualitative-quantitative approach, the study was carried out with 44 mezcal producers from Oaxaca, Mexico, through face-to-face session, questionaries’ application and field visits, based on the model of socialization, externalization, combination and internalization (SECI) through Likert-scale questions, combining the non-parametric statistical analysis and digital compass, for the detection of technological opportunities

Basing on artisanal process, context-knowledge place, technological resources and SECIs model results, the opportunities must go in the route of labour in the logic of digital performance. In this sense, becomes relevant to develop an easy-use mobile application for improving the interaction of mezcaleros with external agents and another’s producers., A second proposal is the creation of mezcal-tech-hub, thinking as collaborative space, for promoting the interaction producer-to-producer and producer-to-external agent.

The value of the present study is the empirical description of knowledge dynamics interaction contained in the agricultural artisan production of agave-mezcal through SECI model; the identification of problems, failure or barriers contained in the knowledge interaction dynamics of the agricultural artisan production agave-mezcal; the proposal of innovation opportunities for reconfiguring the knowledge interaction dynamics of the agricultural artisan production agave-mezcal from a developing economy, using emerging technologies.

The aim of this paper is to advance the understanding of the droplet deposition process to better predict and control the manufacturing results for ink-jet deposition.

As material interface has both geometric and physical significance to manufacturing, the approach the authors take is to study the interface evolution during the material joining process in ink-jet deposition using a novel shape metric and a previously developed powerful simulation tool. This tool is an experimentally validated numerical solver based on the combination of the lattice Boltzmann method and the phase-field model that enabled efficient simulation of multiple-droplet interactions in three dimensions.

The underlying physics of two-droplet interaction is carefully examined, which provides deep insights into the effects of the printing conditions on the interface evolution of multiple-droplet interaction. By studying line printing, it is found that increasing impact velocity or decreasing fluid viscosity can reduce manufacturing time. For array printing, the authors have found the issue of air bubble entrapment that can lead to voids in the manufactured parts.

The array of droplets impinges simultaneously, in contrast to most ink-jet printers. Sequential impingement of lines of droplet needs to be studied. Also, impingement on non-planar surfaces has not been investigated yet, but is important for additive manufacturing. Finally, it is recognized that the droplet hardening mechanisms need to be incorporated in the simulation tool to predict and control the final shape and size of the arbitrary features and manufacturing time for ink-jet deposition.

The research findings in this paper imply opportunities for optimization of printing conditions and print head design. Furthermore, if precise droplet control can be achieved, it may be possible to eliminate the need for leveling roller in the current commercial printers to save machine and manufacturing cost.

This work represents one of the first attempts for a systematic study of the interface dynamics of multiple-droplet interaction in ink-jet deposition enabled by the novel shape metric proposed in the paper and a previously developed numerical solver. The findings in this paper advanced the understanding of the droplet deposition process. The physics-based approach of analyzing the simulation results of the interface dynamics provides deep insights into how to predict and control the manufacturing relevant outcomes, and optimization of the deposition parameters is made possible under the same framework.

The purpose of this paper is to connect sociology, criminology, and social psychology to identify specific factors that keep protests peaceful, discusses empirical examples of effective peacekeeping, and develops practical peacekeeping guidelines.

The analysis systematically compared 30 peaceful and violent protests in the USA and Germany to identify peaceful interaction routines and how they are disrupted. It employed a triangulation of visual and document data on each demonstration, analyzing over 1,000 documents in total. The paper relies on qualitative analysis based on the principles of process tracing.

Results show that specific interaction sequences and emotional dynamics can break peaceful interaction routines and trigger violence. Single interactions do not break these routines, but certain combinations do. Police forces and protesters need to avoid these interaction dynamics to keep protests peaceful. Communication between both sides and good police management are especially important.

The paper highlights the need to examine the role of situational interactions and emotional dynamics for the emergence and avoidance of protest violence more closely.

Findings have implications for police practice and training and for officers’ and protesters’ safety.

Employing recent data and an interdisciplinary approach, the study systematically analyzes peacekeeping in protests, developing guidelines for protest organizers and police.

The purpose of this paper is to investigate the dynamics of social positioning and interpersonal conflicts in management teams. This paper utilizes positioning theory to analyze team conflicts by combining microlevel interaction analysis and explicit, meso-level team research in the context of managerial work.

This research is based on an analysis of 34 conflict episodes that occurred during management board meetings conducted by two Finnish public research institutions. By analyzing naturally occurring interactions and video material, this paper presents a discursive analysis of conflict from the perspective of positioning theory, focusing on local moral orders, social positions and the construction of dialogue.

This study’s findings illuminate how team conflicts may be understood in terms of positioning theory, as well as how positioning is connected to managing conflicts and constructing either degenerative or generative dialogue in teams. The present study indicates possibilities for applying positioning theory as a methodological tool when studying team interactions and dialogue.

The study offers practical implications regarding team conflict management. By developing an understanding of the positioning dynamics of managers and other team members, one can help create constructive and generative dialogue in teams.

From a methodological perspective, this paper presents a novel approach to the study of team conflicts and outlines several suggestions regarding the theoretical approach in the analysis of team interaction and dynamics.

The purpose of this paper is to analyze important theoretical work conducted in the research streams of co-opetition and value creation. While innovation is acknowledged as a desirable and empirically verified outcome of co-opetition between firms, academic research has not systematically examined value creation outcomes of intra-firm co-opetition. This study aims to explore the nature of co-opetitive relationships within the firm. Processes of knowledge creation, differentiation and evolution are presented in the paper.

The paper examines and compares co-opetitive dynamics in different contexts, by adopting a multi-level approach to help understand and analyze the complex phenomenon of intra-organizational co-opetition. Value creation in an ecology perspective is discussed to enhance the conceptualization of the Quintuple Helix.

This paper highlights the role of knowledge differentiation as a driver of value creation. In particular, intra-firm co-opetition dynamics are investigated in relationship with knowledge evolution. A theoretical model is proposed via the Dynamics of Ultra-Organizational Co-opetition and Circuits of Knowledge (DUCCK) framework.

This paper attempts to provide new perspectives on the growing academic field of co-opetition and knowledge creation. It complements previous research in intra-organizational settings and offers an alternative knowledge-based view of organizational value creation.

The paper contributes to develop managers’ practices in understanding potential benefits of intra-organizational co-opetition. The paper also brings additional insights for knowledge management (KM) practitioners, by considering the impact of co-opetition on knowledge dynamics.

This paper explores, adds to the existing theoretical knowledge and contributes to the under-researched topic of intra-organizational co-opetition. This is the first attempt to link internal co-opetition to firm’s KM practices.

The purpose of this paper is to show how behavioral descriptions in psychology and group dynamics can be related to four goal-setting processes and to four mode of existence.

Some person A can approach a person B with an inclination to realize one of four goal-setting processes: (1) A sets goals for B; (2) A sets no own goals; (3) A pursues own goals alone; (4) A and B develop mutual goals. Depending on their choice of inclinations an interaction of A and B can lead to four modes of coexistence: (1) Conflict – A and B fight; (2) Hierarchy – A submits to B; (3) Independence in niches – A and B do not interact; (4) Cooperation – A and B work together. The paper investigates how these theoretical options – four inclinations for different goal-set processes and four modes of coexistence – show in behavioral descriptions in psychology and group dynamics.

Psychic states studied in psychology (e.g. by Freud, Berne, Horney) can be related to one of the four inclinations. Interaction patterns studied in group dynamics (e.g. by Steiner, Schindler, Bion) describe aspects of the four modes of coexistence.

Behavioral descriptions of various schools of psychology and group dynamics can be classified according to theoretically derivable basic options of goal-orientated behavior.

The paper shows the application of a theoretical framework covering all options of goal-orientated behavior available in the behavioral sciences.

The purpose of this paper is to offer a framework for the analysis of the power dynamics shaping the emergence of hybrid management systems in sub‐Sahara Africa. It aims to achieve this by showing how insights from postcolonial theory can further enrich cross‐cultural management theory.

The mainstream perspectives in current cross‐cultural management literature are reviewed as a basis for the development of a theoretical framework that emphasises cross‐cultural interaction and a consideration of the power dynamics surrounding non‐profit organisations operating in a sub‐Saharan African context is integrated. Drawing on the metaphors of mimicry and hybridity, this paper argues that postcolonial theory offers an avenue for theorising cross‐cultural interaction and the power dynamics surrounding these cross‐cultural encounters. Examples chosen from the author's ongoing work in the NGO sector in the Eastern Cape, South Africa serve as illustrations of how the analytical framework might generate insights into the workings of power dynamics shaping the emergence of hybrid ways of managing and organising.

It is argued that through a focus on interaction and the surrounding power relations, this framework allows for a more contextualised understanding of the emergence of hybrid management systems in non‐profit organisations.

The paper shows that, f cross‐cultural management theory hopes to inform the practice of non‐profit management in sub‐Sahara Africa, it is imperative the power dynamics at work are clearly understood.