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Purpose – All modern societies are marked by unequal relationships between dominant and subordinate groups. Given that dominant group members often have the resources to determine if and how inequities might be dealt with, it is important to know when and how dominant group members will respond to inequity.

Approach – In this chapter, we present a new framework for how individuals experience inequality: the inequality-framing model. According to the model, individuals distinguish between inequities of advantage and inequities of disadvantage, which is predicted to lead to different experiences of inequity. We then review prior literature that indicates that perceptions of ingroup advantage and outgroup disadvantage can influence when and how dominant group members will respond to inequity. We specifically investigate hierarchy-attenuating responses to inequity, such as support for affirmative action policies, and hierarchy-enhancing responses, such as denial of inequity, disidentification from the group, the motivated construal of inequity, and the motivated use of colorblind ideology.

Research and practical implications – The model suggests that researchers and practitioners alike would do well to pay attention not only to the magnitude of inequity, but also to the way in which it is described. Importantly, dominant group members are more likely to have the power over how inequalities are discussed, which has ramifications for their experience of and willingness to remedy inequity.

Originality – This chapter provides an overview of research indicating that how inequity is described – advantage or disadvantage – can have implications for how dominant group members experience and respond to inequity.

Purpose — In this chapter, a series of disaggregated analyses are undertaken to better understand the component nature of transport disadvantage, its variation across geographic locations and its impact on specific social groups. The first section describes the process used to form the four sub-scales of transport disadvantage used in section 5.1.4.1 of Chapter 5.1. The second section compares the transport characteristics experienced in four geographic areas: inner urban, outer urban and fringe Melbourne and regional Victoria.

Methodology — Self-reported transport disadvantage is disaggregated into four factors using confirmatory factor analysis (CFA). The characteristics of these four factors and the differences between geographic locations are compared in tabular form with t-tests and chi-square analyses used to assess statistical significance. Some correlation analyses are also used.

Findings — Transport disadvantage characteristics that make people vulnerable/impaired or rely on others have the greatest impacts on well-being. The strongest relationships between transport disadvantage and well-being are experienced in regional and fringe urban areas.

The authors examine how different exchange patterns affect structurally disadvantaged actors' interactional justice evaluations and group identification in situations characterized by reciprocal and negotiated exchange.

Laboratory experiment.

Although results replicate prior work finding that disadvantaged individuals view their exchange partners as less fair when exchanging via negotiation rather than reciprocation, they also show the value of considering the pattern of exchange. Indeed, both the form of exchange and the pattern of exchange prompt exchange behaviors that shape how disadvantaged actors view the exchange experience, such that much of the direct effect of the form of exchange is offset by indirect paths, especially when the disadvantaged actor remains committed to their more advantaged partner. These fairness evaluations matter because as the authors show, they affect perceptions of group identification.

Future work should more explicitly consider how emotions as well as different levels of inequality might modify the processes described.

This chapter highlights the need to consider both the form of exchange and the relative stability of exchange when considering the fairness perceptions and group identification of disadvantaged individuals.

Purpose — This chapter provides an overview of contemporary perspectives on transport disadvantage. Definitions of transport disadvantage from the literature are brought together and differing frameworks are discussed. The chapter also examines research topics concerning forced car ownership and coping behaviours related to transport disadvantage.

Methodology — Methodology concerns the review of existing research literature.

Findings — Transport disadvantage is a complex, multidimensional construct brought about by the interaction between land use patterns, the transport system and individual circumstances. Although the majority of literature focuses on transport disadvantage imposed by not owning a car, research into ‘forced’ car ownership suggests that the high costs of owning and running a car can impose transport disadvantage through financial stress. Using alternative modes to the car, getting lifts or restricting travel and access are common coping strategies to deal with transport disadvantage.

CRM treats various profiles of customers or individual customers differently, purposively favoring certain customers while deliberately disadvantaging others. This research aims to provide insights into how advantaged (favored) and (non-favored) disadvantaged customers perceive fairness in retailers’ marketing tactics.

A multiple study approach has been adopted, influenced by a three-stage process, which involved exploratory interviews, pilot tests, and the main survey.

The results have provided marketers with a perspective on maintaining and enhancing relationships. Service and marketing communications concern the advantaged customers most, while pricing is the most important aspect for the disadvantaged customers.

In terms of handling customers, there are important implications from recognizing how those who are favored and those who are not so advantaged perceive their treatment. Failure to appreciate the pitfalls for visibly treating certain customers more favorably and others demonstrably less so, will have stark consequences for retail management and consumer marketing.

Contributions are made to the literatures on CRM and on unfairness, particularly in terms of how to address the inevitable inequities inherent in retailers’ CRM offerings. Identification of the advantaged and disadvantaged customers and their respective views allows marketers to develop more appropriate approaches for handling customers who are sensitive to perceived unfairness.

The purpose of this paper is to analyse the implementation and effectiveness of an intensified activation scheme for very disadvantaged welfare recipients in Germany, used as a targeting device for a very generous wage subsidy (JobPerspective).

Using administrative data and a difference‐in‐difference approach, the authors analyse the implementation of the activation scheme and its impact on various labour market outcomes. To ensure that target and comparison group are comparable over time, the authors control for various individual, household and regional characteristics.

The activation of the target group of disadvantaged welfare recipients is modestly intensified directly after the scheme's introduction. This does not improve the prospects of the target group to work in regular jobs, but – as a first step – in subsidized jobs. Considering a later period, evidence was found for broader activation efforts together with some gains in the regular employment for disadvantaged welfare recipients. Overall, the results suggest that the implementation of activation for disadvantaged welfare recipients, as well as employment gains, need time.

This study analyses whether and how a scheme of intensified activation that leaves its design to local actors, without providing additional funding, makes job centres implement such a policy.

This paper provides insight into the behaviour and attitudes of an under‐researched group of consumers, and identifies some useful pointers for future research on consumer disadvantage. More specifically, the paper explores the relationships between the potential causes of consumer disadvantage, forms of consumer disadvantage and accessibility. The exploratory study consisted of a combination of quantitative (diary survey) and qualitative (semi‐structured interviews) methods. The diary survey data were used to measure grocery retailing accessibility for each participant, while the semi‐structured interviews captured participants’ attitudes, preferences and expectations with regard to grocery shopping, which were then used to construct a context for the accessibility findings. The findings suggest a way in which consumer disadvantage can be conceptualised, recommend the use of qualitative methods when researching this area, and highlight issues of interest (such as identifying whether an individual shops through choice or constraint) which could be considered by future research designs.

The literature of ethnic ownership economies descends from middleman minority theory, a subject it continues to include. However, ethnic economy literature now more broadly addresses the economic independence of immigrants and ethnic minorities in general, not just of middleman minorities (Light & Bonacich, 1991, pp. xii–xiii).¹ This expansion releases the subject from narrow concentration upon historical trading minorities, and opens discussion of the entire range of immigrant and ethnic minority strategies for economic self-help and self-defense. Partial or full economic independence represents a ubiquitous self-defense of immigrants and ethnic minorities who confront exclusion or disadvantage in labor markets. Ethnic economies permit immigrants and ethnic minorities to reduce disadvantage and exclusion, negotiating the terms of their participation in the general labor market from a position of greater strength. Unable to find work in the general labor market, or unwilling to accept the work that the general labor market offers, or just reluctant to mix with foreigners, immigrants and ethnic minorities have the option of employment or self-employment in the ethnic economy of their group. Although ethnic and immigrant groups differ in how well and how much they avail themselves of this defense (Collins, 2003; Light & Gold, 2000, p. 34; Logan & Alba, 1999, p. 179), none lacks an ethnic economy.²

Explains the advantages and disadvantages of the various approaches that are now being used in today’s society for group decision making. Groups are everywhere in our society, and learning more about them and how to work better in them can enhance the quality of each person’s life. Explains in detail five of the most widely used techniques: brainstorming, brainwriting, buzz sessions, quality circles, and nominal group technique. Points out the advantages and disadvantages of each approach with a view to reducing failures in implementing techniques as a result of lack of knowledge. The article will be useful for anyone involved in groups, e.g. managers or people wishing to improve their skills.

Digital literacy has become one of the key competences to ensure social cohesion, active citizenship and personal fulfilment. The objective of the project Digital Literacy 2.0 is therefore to develop and to implement an ICT‐based approach to lifelong learning addressing especially disadvantaged groups and vulnerable social groups of people with special needs. Since educational disadvantage is closely linked to social exclusion and poverty, there is a need to empower the really “hard to reach” learning distant groups and to enable them to make use of ICT. This paper seeks to address these issues.

The project partners are piloting a two‐step approach to attract learning distant groups by offering an attractive starting point to information and social bonding: staffs at non‐formal learning places like libraries will be trained for the use of ICT in their daily work with hard‐to‐reach target groups; they will gain competences in how to motivate socially disadvantaged clients to learn with the help of ICT/social media; adults from learning distant groups will be attracted to the places of non‐formal learning by the use of social media thus improving their motivation to learn and empowering them to participate in social life.

The project builds on the experiences gained so far in teaching digital literacy: special target groups can be attracted to learning offers by topics relevant to their daily life and offers that do require only a small first commitment to learning. Besides DLit2.0 will establish a new approach of non‐formal education with the help of ICT. Social media make it possible to provide learning offers tailored individually to the learners' needs and thus increase the learning effects. Taking also into account the new opportunities of online participation and user‐generated content, the concept of teaching digital literacy will be developed further in the project's lifetime and beyond.

The network develops an approach to improve the collaboration between the non‐formal education sector and the social sector. Staff from both areas will obtain knowledge and skills how to better understand the mode of practice of the other sector as well as to identify synergies and efficient procedures and to improve their collaboration. Information society has the potential to make a difference to the lives of people who often feel marginalized or isolated because of their social and cultural situation – DLit2.0 want to spread this issue to maximize this potential.