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1 – 10 of 112
Article
Publication date: 3 September 2019

Ciaran B. Trace and Yan Zhang

The purpose of this article is to examine the ways in which self-tracking data have meaning and value in and after the life of the creator, including how such data could become…

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Abstract

Purpose

The purpose of this article is to examine the ways in which self-tracking data have meaning and value in and after the life of the creator, including how such data could become part of the larger historical record, curated in an institutional archive. In doing so, the article expands upon existing shared interests among researchers working in the areas of self-tracking, human–computer interaction and archival science.

Design/methodology/approach

A total of 18 people who had self-tracked for six months or more were recruited for the study. Participants completed a survey which gathered demographic data and characteristics vis-à-vis their self-tracking behavior. In-person semi-structured interviews were then conducted to ascertain the beliefs of the participants regarding the long-term use and value of personal quantified-self data.

Findings

The findings reveal the value that people place on self-tracking data, their thoughts on proper modes for accessing their archive once it moves from the private to the public space, and how to provide fidelity within the system such that their experiences are represented while also enabling meaning making on the part of subsequent users of the archive.

Originality/value

Today’s quantified-self data are generally embedded in systems that create a pipeline from the individual source to that of the corporate warehouse, bent on absorbing and extracting insight from a totality of big data. This article posits that new opportunities for knowing and for design can be revealed when a public interest rationale is appended to rich personalized collections of small data.

Details

Journal of Documentation, vol. 76 no. 1
Type: Research Article
ISSN: 0022-0418

Keywords

Article
Publication date: 30 April 2019

Katleen Gabriels and Mark Coeckelbergh

This paper aims to fill this gap (infra, originality) by providing a conceptual framework for discussing “technologies of the self and other,” by showing that, in most cases…

Abstract

Purpose

This paper aims to fill this gap (infra, originality) by providing a conceptual framework for discussing “technologies of the self and other,” by showing that, in most cases, self-tracking also involves other-tracking.

Design/methodology/approach

In so doing, we draw upon Foucault’s “technologies of the self” and present-day literature on self-tracking technologies. We elaborate on two cases and practical domains to illustrate and discuss this mutual process: first, the quantified workplace; and second, quantification by wearables in a non-clinical and self-initiated context.

Findings

The main conclusion is that these shapings are never (morally) neutral and have ethical implications, such as regarding “quantified otherness,” a notion we propose to point at the risk that the other could become an object of examination and competition.

Originality/value

Although there is ample literature on the quantified self, considerably less attention is given to how the relation with the other is being shaped by self-tracking technologies that allow data sharing (e.g. wearables or apps such as Strava or RunKeeper).

Details

Journal of Information, Communication and Ethics in Society, vol. 17 no. 2
Type: Research Article
ISSN: 1477-996X

Keywords

Article
Publication date: 12 June 2019

Stefanie Paluch and Sven Tuzovic

Commercial entities (e.g. health and life insurance, airlines and supermarkets) in different countries have recently begun to introduce wearable technology as part of the consumer…

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Abstract

Purpose

Commercial entities (e.g. health and life insurance, airlines and supermarkets) in different countries have recently begun to introduce wearable technology as part of the consumer journey and as a means of enhancing the business value chain. While a firm’s decision to adopt such new technologies as wearable devices is often based on financial factors such as return on investment, costs and impact on profits, consumers may hold a different attitude toward the value of using smart wearables and sharing their personal data as part of their business-client relationships. The purpose of this paper is to investigate consumer perceptions of and reactions to persuaded self-tracking (PST) – a practice in which businesses actively encourage consumers to monitor, collect and share personal biometric data through wearable technologies in exchange for personalized incentives and rewards.

Design/methodology/approach

Using a qualitative research approach and a purposeful sampling method, the authors conducted personal in-depth interviews with 24 consumers (both users and non-users of wearable devices). Interviews were recorded and transcribed, resulting in 600 pages of transcripts comprising more than 203,000 words. Data coding and analysis were facilitated by using NVivo.

Findings

Consumers’ assessment of PST is based on perceived value-in-use, privacy/security concerns and perceived fairness/justice, resulting in four types of reactions to adopt or use PST (embracing, considering, debating and avoiding). Specifically, the authors identified two individual determinants (intrinsic motivation and extrinsic motivation) and four firm-related determinants (design of wearable device, assurance, transparency and controllability) that influence consumer perceptions of PST.

Research limitations/implications

Results of this study have implications for both vendors of wearable devices and firms trying to leverage smart wearables in their value chains. Identifying consumers’ perceptions, as well as barriers and enablers of acceptance, will help firms to more effectively design and develop wearable device-based services, thus gaining consumer support for using fitness trackers. The primary limitation of the study is that using a thematic analysis method diminishes the generalizability of our findings.

Originality/value

This study addresses an under-researched area: the integration of wearable technologies in a firm’s value chain through the lens of the consumers. This study is one of the first, according to authors’ knowledge, to investigate consumer perceptions of PST.

Details

Journal of Services Marketing, vol. 33 no. 4
Type: Research Article
ISSN: 0887-6045

Keywords

Article
Publication date: 8 July 2022

Marianne Clark and Deborah Lupton

In this article, the authors aim to explore mobile apps as both mundane and extraordinary digital media artefacts, designed and promoted to improve or solve problems in people's…

Abstract

Purpose

In this article, the authors aim to explore mobile apps as both mundane and extraordinary digital media artefacts, designed and promoted to improve or solve problems in people's lives. Drawing on their “App Stories” project, the authors elaborate on how the efficiencies and affordances credited to technologies emerge and are performed through the specific embodied practices that constitute human–app relationships.

Design/methodology/approach

The project involved short written accounts in an online survey from 200 Australian adults about apps. Analysis was conducted from a sociomaterial perspective, surfacing the emotional and embodied responses to and engagements with the apps; the relational connections described between people and their apps or with other people or objects; and what the apps enabled or motivated people to do.

Findings

Findings point to three salient concerns about apps: (1) the need for efficiency; (2) the importance and complexity of human relationships and maintaining these connections; and (3) the complex relationships people have with their bodies. These concerns are expressed through themes that reflect how everyday efficiencies are produced through human–app entanglements; apps as relational agents; apps' ability to know and understand users; and future app imaginaries.

Originality/value

This project explores the affective and embodied dimensions of app use and thinks through the tensions between the extraordinary and mundane dimensions of contemporary techno-social landscapes, reflecting on how apps “matter” in everyday life. Our analysis surfaces the active role of the body and bodily performances in the production of app efficiencies and underlines the ways mobile apps are always situated in relation to other media and materialities.

Details

Online Information Review, vol. 47 no. 2
Type: Research Article
ISSN: 1468-4527

Keywords

Article
Publication date: 11 August 2022

Albena Dzhurova and Arthur Sementelli

This paper examines how contemporary workplace surveillance can simultaneously incentivize and commodify workforce behavior. Specifically, workplace surveillance is…

Abstract

Purpose

This paper examines how contemporary workplace surveillance can simultaneously incentivize and commodify workforce behavior. Specifically, workplace surveillance is reconceptualized as rent-seeking, which offers a framework for analyzing novel employer-employee relationships stemming from alternate views of risk and reward.

Design/methodology/approach

The case of workplace microchipping is studied qualitatively as a backdrop for theorizing emergent labor relations in the context of surveillance capitalism and biopolitics.

Findings

Reconsidering surveillance within the context of personal risk and entrepreneurial lure offers much to 21st century discourse on labor and supervision. It is imperative that the public sector engages in appropriate regulatory protocols to manage emergent behavior in organizations.

Originality/value

This study departs from the popular conceptualization of human microchipping as an intersection of legal and ethical considerations of surveillance. Instead, the authors examine a different aspect of the microchipping phenomenon, taking into account employee creative reactions to employer surveillance in the context of risk and return.

Peer review

The peer review history for this article is available at: https://publons.com/publon/10.1108/IJSE-01-2022-0009

Details

International Journal of Social Economics, vol. 50 no. 1
Type: Research Article
ISSN: 0306-8293

Keywords

Article
Publication date: 17 September 2019

Katleen Gabriels

This study responds to Agnieszka Landowska’s paper about the lack of accuracy in emotion recognition.

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Abstract

Purpose

This study responds to Agnieszka Landowska’s paper about the lack of accuracy in emotion recognition.

Design/methodology/approach

The approach is purely theoretical. The paper also refers to empirical studies.

Findings

The author first elaborates on Landowska’s “postulates” (normative guidelines) and then shortly expands on how virtual chatbots such as “AI therapists” pose considerable challenges to emotion recognition algorithms as well.

Originality/value

This viewpoint’s value is to elaborate and expand on an ongoing discussion on emotion recognition technologies.

Details

Journal of Information, Communication and Ethics in Society, vol. 17 no. 3
Type: Research Article
ISSN: 1477-996X

Keywords

Article
Publication date: 8 April 2022

Constanza Bianchi, Sven Tuzovic and Volker G. Kuppelwieser

This empirical study examines the drivers of consumer intention to adopt wearable technology for healthcare in a South American country. Specifically, it proposes and tests a…

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Abstract

Purpose

This empirical study examines the drivers of consumer intention to adopt wearable technology for healthcare in a South American country. Specifically, it proposes and tests a model of nonuser consumer intention to adopt fitness trackers for healthcare purpose in Chile.

Design/methodology/approach

This study draws on the technology acceptance framework UTAUT2 to develop and test a conceptual model of wearable technology adoption. Data were collected through an online survey applied to 470 nonusers of wearable technology in Santiago, Chile.

Findings

Findings indicate that hedonic motivation, social influence and perceived usefulness have the strongest influence on intention to adopt fitness trackers in Chile for healthcare. In addition, health motivation is an indirect predictor of consumer's intention to adopt wearable technology through its effect on perceived usefulness.

Practical implications

The study contributes to a better understanding of consumer intention to adopt wearable technology for healthcare objectives in a less developed country in South America. Findings are useful for wearable technology managers, retail business and public policymakers.

Originality/value

Despite the vast growth and importance of wearable technology for healthcare purposes, academic research considering less developed countries is scarce, especially the South American region. The proposed model and findings can extend this research gap. Theoretical and managerial implications are discussed as well as implications for public policy.

Details

Information Technology & People, vol. 36 no. 2
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 28 January 2020

Anaïs Ake and Manon Arcand

Increasingly popular mobile health technology is creating a new paradigm for the delivery of care to patients involving a role of the pharmacist. This study aims to propose a…

Abstract

Purpose

Increasingly popular mobile health technology is creating a new paradigm for the delivery of care to patients involving a role of the pharmacist. This study aims to propose a renewed patient–pharmacist relationship in this environment and present an empirical case study investigating the influence of key variables, including the consumer’s attitude toward personalized monitoring performed by the pharmacist, on the intention to adopt a mobile health app. Other drivers identified were ease of use and perceived usefulness of the app, individual and health-related factors (perceived vulnerability and severity of health condition, social norms and innovativeness with technology) and quality of relationship with the pharmacist.

Design/methodology/approach

A self-administered online survey was completed by 356 Canadian mobile device owners of more than 40 of age. Analyses were performed using structural equation modeling.

Findings

The main factor driving adoption intentions was perceived usefulness followed by the respondent’s innovativeness with technology and perceived vulnerability of his/her health condition. Attitude toward personalized monitoring depends primarily on the relationship with the pharmacist. No relationship was found between adoption intentions and attitude toward personalized monitoring.

Originality/value

This research features a multidisciplinary approach by using variables from relational marketing, information technology and health and inclusion of the pharmacist (vs physician) as a health consultant, offering relevant marketing avenues for pharmacists.

Details

International Journal of Pharmaceutical and Healthcare Marketing, vol. 14 no. 1
Type: Research Article
ISSN: 1750-6123

Keywords

Article
Publication date: 13 November 2020

Jan Philipp Graesch, Susanne Hensel-Börner and Jörg Henseler

The enabling technologies that emerged from information technology (IT) have had a considerable influence upon the development of marketing tools, and marketing has become…

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Abstract

Purpose

The enabling technologies that emerged from information technology (IT) have had a considerable influence upon the development of marketing tools, and marketing has become digitalized by adopting these technologies over time. The purpose of this paper is to demonstrate the impacts of these enabling technologies on marketing tools in the past and present and to demonstrate their potential future. Furthermore, it provides guidance about the digital transformation occurring in marketing and the need to align of marketing and IT.

Design/methodology/approach

This study demonstrates the impact of enabling technologies on the subsequent marketing tools developed through a content analysis of information systems and marketing conference proceedings. It offers a fresh look at marketing's digital transformation over the last 40 years. Moreover, it initially applies the findings to a general digital transformation model from another field to verify its presence in marketing.

Findings

This paper identifies four eras within the digital marketing evolution and reveals insights into a potential fifth era. This chronological structure verifies the impact of IT on marketing tools and accordingly the digital transformation within marketing. IT has made digital marketing tools possible in all four digital transformation levers: automation, customer interaction, connectivity and data.

Practical implications

The sequencing of enabling technologies and subsequent marketing tools demonstrates the need to align marketing and IT to design new marketing tools that can be applied to customer interactions and be used to foster marketing control.

Originality/value

This study is the first to apply the digital transformation levers, namely, automation, customer interaction, connectivity and data, to the marketing discipline and contribute new insights by demonstrating the chronological development of digital transformation in marketing.

Article
Publication date: 11 December 2020

Aylin Ilhan and Kaja J. Fietkiewicz

This investigation aims to examine the differences and similarities between activity tracking technology users from two regions (the USA and Germany) in their intended…

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Abstract

Purpose

This investigation aims to examine the differences and similarities between activity tracking technology users from two regions (the USA and Germany) in their intended privacy-related behavior. The focus lies on data handling after hypothetical discontinuance of use, data protection and privacy policy seeking, and privacy concerns.

Design/methodology/approach

The data was collected through an online survey in 2019. In order to identify significant differences between participants from Germany and the USA, the chi-squared test and the Mann–Whitney U test were applied.

Findings

The intensity of several privacy-related concerns was significantly different between the two groups. The majority of the participants did not inform themselves about the respective data privacy policies or terms and conditions before installing an activity tracking application. The majority of the German participants knew that they could request the deletion of all their collected data. In contrast, only 35% out of 68 participants from the US knew about this option.

Research limitations/implications

This study intends to raise awareness about managing the collected health and fitness data after stopping to use activity tracking technologies. Furthermore, to reduce privacy and security concerns, the involvement of the government, companies and users is necessary to handle and share data more considerably and in a sustainable way.

Originality/value

This study sheds light on users of activity tracking technologies from a broad perspective (here, participants from the USA and Germany). It incorporates not only concerns and the privacy paradox but (intended) user behavior, including seeking information on data protection and privacy policy and handling data after hypothetical discontinuance of use of the technology.

Details

Aslib Journal of Information Management, vol. 73 no. 2
Type: Research Article
ISSN: 2050-3806

Keywords

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