A collection of essays by a social economist seeking to balanceeconomics as a science of means with the values deemed necessary toman′s finding the good life and society…
A collection of essays by a social economist seeking to balance economics as a science of means with the values deemed necessary to man′s finding the good life and society enduring as a civilized instrumentality. Looks for authority to great men of the past and to today′s moral philosopher: man is an ethical animal. The 13 essays are: 1. Evolutionary Economics: The End of It All? which challenges the view that Darwinism destroyed belief in a universe of purpose and design; 2. Schmoller′s Political Economy: Its Psychic, Moral and Legal Foundations, which centres on the belief that time‐honoured ethical values prevail in an economy formed by ties of common sentiment, ideas, customs and laws; 3. Adam Smith by Gustav von Schmoller – Schmoller rejects Smith′s natural law and sees him as simply spreading the message of Calvinism; 4. Pierre‐Joseph Proudhon, Socialist – Karl Marx, Communist: A Comparison; 5. Marxism and the Instauration of Man, which raises the question for Marx: is the flowering of the new man in Communist society the ultimate end to the dialectical movement of history?; 6. Ethical Progress and Economic Growth in Western Civilization; 7. Ethical Principles in American Society: An Appraisal; 8. The Ugent Need for a Consensus on Moral Values, which focuses on the real dangers inherent in there being no consensus on moral values; 9. Human Resources and the Good Society – man is not to be treated as an economic resource; man′s moral and material wellbeing is the goal; 10. The Social Economist on the Modern Dilemma: Ethical Dwarfs and Nuclear Giants, which argues that it is imperative to distinguish good from evil and to act accordingly: existentialism, situation ethics and evolutionary ethics savour of nihilism; 11. Ethical Principles: The Economist′s Quandary, which is the difficulty of balancing the claims of disinterested science and of the urge to better the human condition; 12. The Role of Government in the Advancement of Cultural Values, which discusses censorship and the funding of art against the background of the US Helms Amendment; 13. Man at the Crossroads draws earlier themes together; the author makes the case for rejecting determinism and the “operant conditioning” of the Skinner school in favour of the moral progress of autonomous man through adherence to traditional ethical values.
This monograph covers a number of key articles and presentations by the author over the last decade. The points contained in them reflect a clear belief based on experience of creating significant cultural change so that banks become more market‐driven and customer‐orientated. Many of the forecasts made in the articles have become a reality in the marketplace. This monograph begins with a description of changes over the last decade: the introduction of the marketing function into banks, consumer responses, new competitors, technological developments, and the impact of Government. Marketing has faced many difficulties in the banking industry and competitive breakthroughs have not been easy to achieve. Many leaders in the industry believe in business/marketing strategy evolving in close association with IT planning – this is the second topic, IT support may be crucial. The importance of advertising and management of agency relationships is the subject of Chapter 3 – how can it be effectively used? Chapter 4 looks at the ways in which the consumer is presently getting a better deal; Chapter 5 describes the marketing success of the NatWest Piggy Bank within the context of a changing marketing culture. A wider repertoire of marketing techniques are used in the USA (Chapter 6) but if they are to be used in the same way here then the situation will need to approximate more closely to that of the USA – credit and credit cards are the particular focus and the US market is more aggressive. Chapters 7‐9 look at the future of financial services marketing from the retailer′s perspective – the retailer′s detailed approach to a possible new business has distinctive strengths, but their actual opportunities in this market may be restricted to an extent by, for example, inexperience and so lower credibility as vendors of some specialised services like investment management. Chapter 10 appraises the value and strategic nature of market research. Chapter 11 considers the movement of building societies into the wider personal financial services marketplace, the product′s role in the marketing mix, and the impact of the Single Market in Europe. Chapter 12 singles out the cost‐effective technique of automated vetting of customers′ creditworthiness from the special viewpoint of the building society. The monograph concludes with a discussion of the changing market and future prospects: the world of finance is no longer simple; money is no longer the common denominator; the consumer is now the focus; competition to provide services is fierce; the future is exciting!
Despite the rapid growth and internationalization of services, marketers of services realize that to successfully leverage service quality as a global competitive tool…
Despite the rapid growth and internationalization of services, marketers of services realize that to successfully leverage service quality as a global competitive tool, they first need to correctly identify the antecedents of what the international consumer perceives as service “quality.” This paper aims to examine the differences in perception of service quality dimensions between developed and developing economies.
Parasuraman et al. proposed a framework consisting of ten determinants or dimensions of service quality: reliability, access, understanding of the customer, responsiveness, competence, courtesy, communication, credibility, security, and tangible considerations. The authors propose 14 hypotheses emphasizing differences in the perception of these dimensions between developed and developing economies by linking these with economic and socio‐cultural factors. Extensive survey data are collected in the context of banking services from three countries: USA, India, and the Philippines and statistically tested using multivariate analysis of variance.
Of the 14 hypotheses, 13 were supported (five partially) in that the results for the USA were systematically and significantly different from those for India and the Philippines in the predicted direction.
While almost all of the hypotheses are supported, future research should look at multiple service sectors and include alternative service quality models to further validate this study.
Despite limitations, current results have significant implications for international marketing in service strategy formulation, service development, pricing, communications, and service delivery.
International service managers need to understand the value of environmental differences between countries in terms of economic development and cultural value system and accordingly emphasize the various dimensions of service quality differentially.
“All things are in a constant state of change”, said Heraclitus of Ephesus. The waters if a river are for ever changing yet the river endures. Every particle of matter is…
“All things are in a constant state of change”, said Heraclitus of Ephesus. The waters if a river are for ever changing yet the river endures. Every particle of matter is in continual movement. All death is birth in a new form, all birth the death of the previous form. The seasons come and go. The myth of our own John Barleycorn, buried in the ground, yet resurrected in the Spring, has close parallels with the fertility rites of Greece and the Near East such as those of Hyacinthas, Hylas, Adonis and Dionysus, of Osiris the Egyptian deity, and Mondamin the Red Indian maize‐god. Indeed, the ritual and myth of Attis, born of a virgin, killed and resurrected on the third day, undoubtedly had a strong influence on Christianity.
Discusses and applies a general framework for services quality to make acomparative evaluation of ten dimensions of service quality betweendeveloped and developing…
Discusses and applies a general framework for services quality to make a comparative evaluation of ten dimensions of service quality between developed and developing countries. Derives specific hypotheses for each of the service quality dimensions based on the relevant environmental factors characterizing developed and developing economies. Discusses managerial implications of the hypotheses that are derived, and proposes the empirical investigation of these hypotheses as a direction for future research.
The post‐World War ? period has been one of intense development activity throughout the world. Lesser developed countries have showed significant economic growth…
The post‐World War ? period has been one of intense development activity throughout the world. Lesser developed countries have showed significant economic growth throughout this time‐span. Among the many consequences which are attributed to development, changes in gender relations are often mentioned. However, prior research has been unable to establish conclusively how economic development is related to gender inequality, particularly as this is referenced by women's participation in important economic activities. For example, some researchers have found that as development increases, women's participation in and return from the economy declines, others that it increases, and several have suggested it first declines then increases. Similar uncertainties exist about how an increasing emphasis on producing goods for export, and the often‐accompanying reliance on foreign investment, affects women's work. Recent research also suggests that the consequences of development are more diverse than previously thought. Recognition of the diversity requires greater specification of the links between developmental diversity and women's labor force participation.
This paper uses the four occupational categories identified by the OECD ‐ information producers, information processors, information distributors and infrastructure…
This paper uses the four occupational categories identified by the OECD ‐ information producers, information processors, information distributors and infrastructure providers ‐ to explore the state of the information economy of countries in the Asia Pacific region. As would be expected, the developed countries in the region have more advanced information economies than the developing countries as measured by the outputs of these four occupational categories. This does not imply that the developing countries in the region are sitting on their hands. Many countries have developed strategies to improve their information technology and telecommunications infrastructure. The paper argues that perhaps too much emphasis has been placed on infrastructure development and not enough on human resource development. It identifies in particular the need to train information processors (i.e. people who use information for the creation of new knowledge, to make decisions or to increase productivity and profit) through the development of information literacy skills, and information distributors, particularly library and information professionals. In connection with the training of information professionals, the writer argues that the current curriculum in many library schools is no longer suitable, and stresses the need to build a curriculum that revolves around the model of the virtual library and the Internet
The development of Tanzanian civil society is widely understood to be one of the key processes in the democratization of the country, and this vision is also shared by the…
The development of Tanzanian civil society is widely understood to be one of the key processes in the democratization of the country, and this vision is also shared by the World Bank. The purpose of this paper is to analyze the intention and impact of World Bank policies aimed at supporting Tanzanian civil society organizations.
The paper uses the Lacanian psychoanalytic approach combined with Foucault's notion of governmentality as a conceptual tool. Within this theoretical framework, a specific World Bank programme in Tanzania, the Social Development Civil Society Fund, is analyzed.
Developed democratic states produce, through the World Bank, the desires of not‐yet‐fully democratic countries to embrace the benefits that (democratic) development can bring. The World Bank programme aimed at the development of Tanzanian civil society is formulated in a way that posits Tanzania as a not‐yet‐fully democratic country. This is achieved through the World Bank's advice and recommendations, which trigger the desires of Tanzanians to participate in development and thus to achieve (always elusive) prosperity and democracy. Moreover, the World Bank programme can be seen as an ensemble of governmental practices advancing the idea of self‐empowerment through which Tanzanians are made governable.
The paper contributes to the understanding of democratic transition, from the perspective of Lacanian psychoanalysis, as a social fantasy that plays a crucial role in the constitution of global hierarchical relationships and in the construction of the identities of so‐called democratic states and not‐yet‐fully democratic countries. Within this scheme, the World Bank's policies are governmental technologies that trigger desires of not‐yet‐fully democratic countries.