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This study seeks to investigate the nature and extent of employee retention and turnover for metropolitan police and fire departments.

In order to maximize the system production, the weakest link must be improved and all other links in the processes regulated to the speed of the weakest link. The weakest link is the constraint. In the case of public safety employee retention, there are several reasons given why employment is terminated. In order to increase the number of public safety personnel that are retained, all steps must be examined together to determine the constraint; the core problem for termination. Since the constraint is not always obvious, Goldratt developed the thinking process. This is a series of steps used to locate the constraint, determine the solution, and how to implement the solution. These steps are actually referred to as the thinking process.

Findings suggest that a proper cause and effect process will produce a desired path to change. It was determined how one type of organization could contain employee turnover by using the logic of Goldratt's thinking process.

This procedure is practical and can be applied to any problem anywhere at any time. This allows further research into other settings.

This process underscores the importance for a systematic process of problem‐solving by pin‐pointing the problem, determining a workable solution, and implementing the solution. The key is to begin by looking for the underlying causes of the problem which produces an undesirable effect. Using this structured cause and effect process, a future reality tree is then developed with the desired effect. This research reveals how the Goldratt thinking process can be applied to business problems with multiple variables.

This research is based on an actual situation in which employee retention was a problem for five years. By improving employee retention, additional human resource expenses are significantly reduced.

The predominant psychological type among senior police officers is the extraverted‐sensing‐thinking‐judgement type, pragmatic and practical and thus ideally suited to many aspects of police work, according to data presented to 119 Australian senior police officers. The high proportion of extraverted‐thinking‐sensing‐judgement types may explain the common macho‐image of policemen. Low levels of self‐actualisation among police officers may limit honesty, openness, flexibility and concern for the good of the police force and society, as well as contributing to stress, so this aspect must be dealt with.

Addresses the issue of cultural diversity in the workplace. Covers the subjects of gender, multiculturalism and age‐related issues, providing a number of statistics for examples. Looks at the impact of technology in areas such as intranets, e‐mail and Web marketing, customer relationship management, virtual offices, automation and virtual teams. Examines the implications of these relationships for corporate America today and in the future.

The purpose of this paper is to estimate the impact of fixed-term contracts (FTCs) on labour productivity, wages (i.e. labour cost), and productivity-wage gaps (i.e. profits).

The authors apply dynamic panel data techniques to detailed Belgian linked employer-employee panel data covering the period 1999-2006.

Results indicate that FTCs exert stronger positive effects on productivity than on wages and (accordingly) that the use of FTCs increases firms’ profitability.

This paper is one of the first to examine the FTC-productivity-wage nexus while addressing three important methodological issues related to the state dependency of the three explained variables, to firm time-invariant heterogeneity, and to the endogeneity of FTCs.

The purpose of this paper is to empirically examine the relationship between police use of force and citizen complaints alleging improper use of force.

The current study utilizes official use of force and citizen complaint data, as well as surveys of patrol officers, from the Assessing Police Use of Force Policy and Outcomes Project, a multimethod National Institute of Justice funded study.

Bivariate and multivariate analyses revealed that the number of use of force incidents that officers were involved in, as well as the types and levels of resistance they encountered from citizens, was related to use of force complaints from citizens. That is, those officers that were involved in more use of force situations were engaged in force encounters where the highest level of citizen resistance was “failure to comply,” and faced higher cumulative levels of citizen resistance, received more complaints alleging improper use of force.

Studies of citizen complaints against police officers, especially those alleging improper use of force, should consider the number of force incidents officers are involved in, as well as other theoretically relevant force correlates.

Administrators, concerned with citizen allegations for improper use of force against their officers, should work to encourage their personnel to minimize the number of use of force applications, or at least less cumulative force, to resolve encounters with citizens.

While prior studies have examined police use of force and citizen complaints independently, the current study examines the empirical connection between use of force behavior and the generation of complaints from citizens.

This study aims to explore how the co-created value arising from integrated solutions results in both, intended and spill-over effects.

The research uses a qualitative multi-level field study, with data from 12 respondents in 1 supplier firm and 29 respondents from 10 buying firms.

The resulting propositions suggest that co-created value developed through exploitative and emerging strategies, each may lead to both higher intended and spill-over effects. However, it appears that exploitative strategies are more effective in returning intended effects, whereas emerging strategies lead to higher spill-over effects.

The results are exploratory, obtained from a limited number of buyer companies. Concerns of external validity were traded off against opportunities to gain insights into a poorly understood phenomenon.

The paper contributes to the existing value co-creation literature by offering insights from integrated solutions, associated with the development of buyer and seller relationships. The resulting propositions suggest that co-created value developed through both exploitative and emerging strategies may each lead to both higher intended and spill-over effects. However, it appears that exploitative strategies are more effective in returning intended effects, whereas emerging strategies lead to higher spill-over effects.

Integrating the transactional model of stress with risk analysis perspectives and death awareness theory, this paper aims to explore how job-related risks and the experience of a critical job injury influence work stress and withdrawal intentions for workers in dangerous occupations, as well as the relationship between stress and job performance.

The study relies on survey and archival data from Mexican police officers, taking into account the occupational and national context.

The results showed differences between officers who had or had not been injured in the line of duty and a complex stress-performance relationship for the former group. Officers who had been injured reported higher job-related risks and work stress. Also, for them, work stress had a direct, positive relationship with job performance, as well as an indirect, negative relationship with such outcome through work withdrawal intentions.

The uniqueness of the setting may present problems with generalisability, but the study provides a rich contextual description to guide scholars and practitioners. The complex work stress – job performance relationship implies that managers can assess and use workers’ construction of danger and risk to improve their work performance, but that they should be mindful of potential adverse repercussions on work withdrawal.

The study informs the transactional model of stress and the monolithic model of police culture, affirms the role of perception of resources to manage risk and stress in dangerous occupations, introduces the role of mortality cues in shaping risk perceptions and points to the benefits of performance metrics in risk and work stress research.

October 24, 1969 Factory — Statutory duty — Dangerous machinery — Dangerous combination of machinery and material — Danger arising from “nip” between moving work‐piece and stationary bar — Automatic cooling device — Danger arising from coolant applied by hand — Practice known to employers — Whether foreseeable — Whether duty to fence — Factories Act, 1961 (9 & 10 Eliz. II, c. 34), s. 14(1).

The focus of the current study is to assess whether officers' broad attitudinal orientations are linked with their situational perceptions of danger in various armed citizen encounters.

The authors draw on survey data from 672 officers employed at a large metropolitan police department. The police culture literature is used to inform measures of occupational stress, danger, citizen distrust, views of upper management, and role orientation in relation to how officers perceive danger across a series of scenarios involving armed citizens that varied in terms of firearm placement and citizen resistance. Along with a host of control variables, a series of multivariate models are used to evaluate the degree to which these aggregated cultural views may shape officers' situational perceptions of danger.

The results indicate that a stronger endorsement of broad attitudinal orientations involving occupational danger and citizen distrust are linked with higher perceptions of danger in armed-citizen encounters, especially as the situations become more discretionary.

Empirical research related to police culture has typically relied upon highly aggregated assessments of how officers view their occupational and organizational work environments. However, yet to be explored is whether these broad views impact officers' assessments of specific encounters, particularly those that are dangerous in nature. The findings from this study also have the potential to inform ambiguous use of force standards that are heavily influenced by officers' situational assessments of danger.

Managers as Actors Those of us who manage are playing on an organisational stage every day. We enter early every morning to take up our roles, whether it is as chief executive, marketing manager, personnel adviser, production executive or any of the numerous other roles that have to be performed if work is to be done effectively.