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Book part
Publication date: 9 August 2017

Stefan Jooss and Ralf Burbach

Although a need for innovative approaches to the strategic management of human resources (HR) has been identified, many firms continue to rely solely on their HR information…

Abstract

Purpose

Although a need for innovative approaches to the strategic management of human resources (HR) has been identified, many firms continue to rely solely on their HR information systems instead of adapting to the digital consumer with innovative tools and digital HR management (d-HRM). This research aims to evaluate critically the degree of digital innovation of HR practices in the Irish hotel industry.

Methodology/approach

For this qualitative study, a total of 10 semi-structured interviews were conducted with key personnel at both corporate and property level HR in the two largest Irish hotel groups.

Findings

Findings show an overall lack of technological innovation and most of the principal HR activities are digitalised to a very limited extent. In addition, the perception of the degree of digitalisation varies significantly between the managers in both organisations.

Practical and social implications

In order to attract digital natives and to increase their competitiveness within the sector, Irish hotel corporations will need to invest significantly in innovation within their HR departments to capitalise on the strategic and operational advantages of d-HRM. Thus, a more strategic approach towards HR innovation is needed.

Originality/value

This chapter operationalises the concept of HR innovation in the context of the hotel industry; it analyses the key HR activities in hotel operations with regard to the extent to which they are digitalised; and it develops a model of HR digitalisation that can be applied to the hotel and other industries. This research, therefore, contributes to the existing body of knowledge on HR innovation with a specific focus on the hotel industry.

Details

Electronic HRM in the Smart Era
Type: Book
ISBN: 978-1-78714-315-9

Keywords

Content available
Book part
Publication date: 9 August 2017

Abstract

Details

Electronic HRM in the Smart Era
Type: Book
ISBN: 978-1-78714-315-9

Article
Publication date: 7 April 2023

Arindam Bhattacharjee and Anita Sarkar

Cyberloafing is an organization-directed counterproductive work behavior (CWB). One stream of literature deems cyberloafing to be bad for organizations and their employees, while…

Abstract

Purpose

Cyberloafing is an organization-directed counterproductive work behavior (CWB). One stream of literature deems cyberloafing to be bad for organizations and their employees, while another suggests cyberloafing is a coping response to stressful work events. Our work contributes to the latter stream of literature. The key objective of our study is to examine whether cyberloafing could be a means to cope with a stressful work event-abusive supervision, and if yes, what mediating and boundary conditions are involved. For this investigation, the authors leveraged the Stressor-Emotion-CWB theory which posits that individuals engage in CWB to cope with the negative affect generated by the stressors and that this relationship is moderated at the first stage by personality traits.

Design/methodology/approach

Using a multi-wave survey design, the authors collected data from 357 employees working in an Indian IT firm. Results revealed support for three out of the four hypotheses.

Findings

Based on the Stressor-Emotion-CWB theory, the authors found that work-related negative affect fully mediated the positive relationship between abusive supervision and cyberloafing, and work locus of control (WLOC) moderated the positive relationship between abusive supervision and work-related negative affect. The authors did not find any evidence of a direct relationship between abusive supervision and cyberloafing. Also, the positive indirect relationship between abusive supervision and cyberloafing through work-related negative affect was moderated at the first stage by the WLOC such that the indirect effect was stronger (weaker) at high (low) levels of WLOC.

Originality/value

This work demonstrates that cyberloafing could be a way for employees to cope with their abusive supervisors.

Details

Information Technology & People, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 30 January 2009

John Williams and Hefin Rowlands

The purpose of this paper is to demonstrate a means of measuring information technology (IT) strategy improvements in small to medium‐sized enterprises (SMEs).

Abstract

Purpose

The purpose of this paper is to demonstrate a means of measuring information technology (IT) strategy improvements in small to medium‐sized enterprises (SMEs).

Design/methodology/approach

A longitudinal study of eight SMEs was carried out over a two‐year period, applying an IT development scorecard which uses a Likert scale to measure changes during the study period.

Findings

The paper finds that seven of the eight companies assessed during the period of the study showed improvements in their IT development, with only one company showing negligible improvement. The company that made negligible improvement went into receivership 12 months after completion of the study.

Research limitations/implications

The key limitations were that only eight companies were prepared to participate fully in the study, and the diversity of type of company was large. Future research should include a larger sample size and use of companies from within the same industry/sector.

Practical implications

The scorecard has practical implications in that instead of having to choose complicated IT planning systems or pay high consultancy charges, SME owner managers can use the scorecard themselves at no cost and make informed decisions on IT investments.

Originality/value

This particular design of scorecard has not been used before, it is original, and will be of use for SME owner managers and IT practitioners, as it provides an easy‐to‐use tool to help plan and measure IT development within SMEs.

Details

Journal of Systems and Information Technology, vol. 11 no. 1
Type: Research Article
ISSN: 1328-7265

Keywords

Article
Publication date: 1 March 1999

Richard Hull

Innovation processes within a company are increasingly important to its strategic management. In generating a greater variety of options for innovation, knowledge management…

Abstract

Innovation processes within a company are increasingly important to its strategic management. In generating a greater variety of options for innovation, knowledge management practices (KMPs) are key enablers; mapping them within a unit can pinpoint the most beneficial innovation options. Case study research in five UK companies has developed a set of generic ‘attributes’ for that purpose.

Details

Measuring Business Excellence, vol. 3 no. 3
Type: Research Article
ISSN: 1368-3047

Open Access
Article
Publication date: 30 April 2021

Samuel Ogbeibu, Charbel Jose Chiappetta Jabbour, John Burgess, James Gaskin and Douglas W.S. Renwick

Congruent with the world-wide call to combat global warming concerns within the context of advancements in smart technology, artificial intelligence, robotics, algorithms (STARA)…

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Abstract

Purpose

Congruent with the world-wide call to combat global warming concerns within the context of advancements in smart technology, artificial intelligence, robotics, algorithms (STARA), and digitalisation, organisational leaders are being pressured to ensure that talented employees are effectively managed (nurtured and retained) to curb the potential risk of staff turnover. By managing such talent(s), organisations may be able to not only retain them, but consequently foster environmental sustainability too. Equally, recent debates encourage the need for teams to work digitally and interdependently on set tasks, and for leaders to cultivate competencies fundamental to STARA, as this may further help reduce staff turnover intention and catalyse green initiatives. However, it is unclear how such turnover intention may be impacted by these actions. This paper therefore, seeks to investigate the predictive roles of green hard and soft talent management (TM), leader STARA competence (LSC) and digital task interdependence (DTI) on turnover intention.

Design/methodology/approach

The authors used a cross-sectional data collection technique to obtain 372 useable samples from 49 manufacturing organisations in Nigeria.

Findings

Findings indicate that green hard and soft TM and LSC positively predict turnover intention. While LSC amplifies the negative influence of green soft TM on turnover intention, LSC and DTI dampen the positive influence of green hard TM on turnover intention.

Originality/value

Our study offers novel insights into how emerging concepts like LSC, DTI, and green hard and soft TM simultaneously act to predict turnover intention.

Article
Publication date: 9 June 2022

Jose Fernando Gallego-Nicholls, Esther Pagán, Javier Sánchez-García and María Guijarro-García

This paper analyzes the influence of leadership styles and human resource management (HRM) on teacher well-being and how these contribute to Sustainable Development Goals (SDGs…

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Abstract

Purpose

This paper analyzes the influence of leadership styles and human resource management (HRM) on teacher well-being and how these contribute to Sustainable Development Goals (SDGs) 3: Good Health and Well-being, 4: Quality Education, and 8: Decent Work and Economic Growth. The analysis assesses the extent to which the well-being of schoolteachers is influenced by the human resource management and leadership style of the school management.

Design/methodology/approach

The aim of this study is to determine how leadership by example, high communication leadership, human resource management and gender, influence two dimensions of teacher well-being, namely emotional and physical well-being. Gender was used as a moderating variable. The relationships between these variables are reflected in the hypotheses of this study. Linear regression analysis was used to test these hypotheses. The measurement scales were drawn from the literature. Data were obtained using non-probabilistic convenience sampling of 300 public and subsidized (concertado) high schools. To include large and medium-sized Spanish cities in the study, Madrid, Valencia, Malaga, and Murcia were selected. The final sample consisted of 315 high school teachers from 75 schools.

Findings

The results suggest that leadership by example and high communication leadership influence human resource management directly and positively. Human resource management, in turn, influences the physical and psychological well-being of schoolteachers.

Originality/value

This paper adds to the literature on leadership styles and human resource management by expanding the knowledge of factors influencing schoolteachers' well-being. To the best of the authors’ knowledge, this is the first article reporting a study on such factors in schools in Spain.

PROPÓSITO

Este trabajo analiza la influencia de los estilos de liderazgo y la gestión de los recursos humanos (GRH) en el bienestar de los profesores y cómo estos contribuyen a los Objetivos de Desarrollo Sostenible (ODS) 3: Buena salud y bienestar, 4: Educación de calidad y 8: Trabajo decente y crecimiento económico. El análisis evalúa hasta qué punto el bienestar de los profesores está influenciado por la gestión de los recursos humanos y el estilo de liderazgo de la dirección del centro.

DISEÑO/METODOLOGÍA/ENFOQUE

El objetivo de este estudio es determinar cómo el liderazgo mediante el ejemplo, el liderazgo de alta comunicación, la gestión de los recursos humanos y el género influyen en dos dimensiones del bienestar de los profesores, a saber, el bienestar emocional y el físico. El género se utilizó como variable moderadora. Las relaciones entre estas variables se reflejan en las hipótesis de este estudio. Se utilizó un análisis de regresión lineal para probar estas hipótesis. Las escalas de medición se extrajeron de la literatura. Los datos se obtuvieron mediante un muestreo no probabilístico de conveniencia de 300 institutos públicos y concertados. Para incluir en el estudio ciudades españolas grandes y medianas, se seleccionaron Madrid, Valencia, Málaga y Murcia. La muestra final consistió en 315 profesores de secundaria de 75 centros.

HALLAZGOS

Los resultados sugieren que el liderazgo mediante el ejemplo y el liderazgo de alta comunicación influyen directa y positivamente en la gestión de los recursos humanos. La gestión de los recursos humanos, a su vez, influye en el bienestar físico y psicológico de los profesores de instituto.

ORIGINALIDAD/VALOR

Este artículo se suma a la literatura sobre los estilos de liderazgo y la gestión de los recursos humanos, ampliando el conocimiento de los factores que influyen en el bienestar de los profesores de centros escolares. Hasta donde los autores saben, éste es el primer artículo que informa de un estudio sobre dichos factores en los centros escolares de España.

Article
Publication date: 2 March 2012

Naresh Khatri, Klaus J. Templer and Pawan S. Budhwar

The purpose of this paper is to develop measures of charisma and vision and to examine their influences on follower‐level outcomes in four countries, namely, India, Singapore, the…

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Abstract

Purpose

The purpose of this paper is to develop measures of charisma and vision and to examine their influences on follower‐level outcomes in four countries, namely, India, Singapore, the UK, and the USA.

Design/methodology/approach

The authors conducted a series of three studies. In the first study, conducted in Singapore, an open‐ended questionnaire was used to gather statements of charisma and vision for developing charismatic and visionary categories or themes. The second study, also conducted in Singapore, involved constructing items to represent various categories or themes of charisma and vision, collecting data, and performing factor analyses to develop dimensions of charisma and vision. The third study validated the measures of charisma and vision developed in the first two studies across national samples drawn from two Asian (India and Singapore) and two Western countries (the UK and the USA), and examined the relationships of charismatic and visionary dimensions with motivation, satisfaction, cooperation, and performance of employees.

Findings

One major dimension of charisma, social sensitivity, and two key dimensions of vision, daring/change‐seeking and expertise/knowledge, universally emerged across all four countries. Social sensitivity showed highly significant positive relationships with motivation and satisfaction of followers across all four countries. The daring/change‐seeking leadership was highly positively related to motivation, satisfaction, cooperation, and performance of employees in the UK and the USA only. Expertise and knowledge showed relatively stronger relationship with follower outcomes in India and Singapore than in the UK and the USA.

Originality/value

The study identifies charisma and vision as two basic components of transformational leadership, develops new measures of these constructs, and examines their relationships with follower‐level outcomes.

Details

South Asian Journal of Global Business Research, vol. 1 no. 1
Type: Research Article
ISSN: 2045-4457

Keywords

Article
Publication date: 22 May 2019

N. Gökhan Torlak, Ahmet Demir and Taylan Budur

The purpose of this paper is to examine the relationships of capacity/layout (CL), design (D), location, (L), hygiene (H), human resource management (HRM), food quality (FQ) and…

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Abstract

Purpose

The purpose of this paper is to examine the relationships of capacity/layout (CL), design (D), location, (L), hygiene (H), human resource management (HRM), food quality (FQ) and ambiance (A) in operations management strategies (OMS) and the direct and indirect effects of OMS on customer satisfaction (CS) and customer behavioral intentions (CBIs) that might affect income and, therefore, be influential regarding café-restaurants in Sulaimania in Iraq.

Design/methodology/approach

Data are collected through a survey questionnaire using a simple random sampling methodology from 254 customers of 46 casual café-restaurants. Methodology includes demographic analysis, factor analysis, structural equation modeling and mediation analysis.

Findings

Concerning relationships between structural and infrastructural elements of OMS, only CL and H influence HRM, D and H affect A, and H influences FQ. Regarding relationships between OMS and CS and CBIs, only L, HRM, FQ and A affect CS. Concerning the relationship between CS and CBIs, CS influences CBIs. Finally, given indirect effects of OMS on CS and CBIs, HRM mediates relationships between CL-CS and H-CS; FQ and A mediate relationships between H-CS; and CS mediates relationships between L-CBIs, FQ-CBIs and HRM-CBIs.

Research limitations/implications

The study that treats seven variables in OMS is limited to Sulaimania in Iraq. Thus, the findings cannot be generalized. The study might guide future studies about the way OMS elements forge CS and CBIs in café-restaurants where owners/managers develop credible strategic plans.

Originality/value

The study provides a unique insight into the hospitality industry in Iraq where studies among elements of OMS are few and far between.

Details

International Journal of Productivity and Performance Management, vol. 69 no. 9
Type: Research Article
ISSN: 1741-0401

Keywords

Article
Publication date: 1 May 2005

Jan Chadam and Zbigniew Pastuszak

This paper focuses on identifying key factors which condition the occurrence of synergies in multi‐entity companies in relation to the application of knowledge management…

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Abstract

Purpose

This paper focuses on identifying key factors which condition the occurrence of synergies in multi‐entity companies in relation to the application of knowledge management procedures in the marketing and development function.

Design/methodology/approach

The factors have been identified as selected knowledge management subsystems and subsequently validated empirically in the groups of companies under review. The questionnaire used as a research tool included 27 questions on the organisation of the key management processes in the area of marketing and development in terms of knowledge management. The research results are described by means of the correlation and median analysis.

Findings

Our observations and research findings appear to support a claim that the management of a multiple organisation that allows identification, selection, organisation, dissemination, and transfer of important information between group members is a crucial determinant of synergies and financial performance of a group of companies.

Originality/value

The enterprises in the former Comecon countries had a relatively little time to make important changes in the organisation and management, to improve their effectiveness and competitiveness. In the Polish economic realities, as the privatisation and restructuring processes of the former state‐owned enterprises got under way, one of the ways in which businesses sought to improve performance was to establish groups of companies. We described the hidden effects of this process, which primary was not included to the direct goals of the group establishing process. However, is one of the most important effects of this activity.

Details

Industrial Management & Data Systems, vol. 105 no. 4
Type: Research Article
ISSN: 0263-5577

Keywords

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