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Like other academic fields, educational policy is being reviewed for the affective component. Analysis is occurring in two forms: (a) the affects of education policy on education, school leaders, teachers and student learning outcomes and (b) text analysis of specific education policies. This chapter explores the representation of emotions in education policy texts, drawing on a theory of social contracts (Rawolle & Vadeboncoeur, 2003; Yeatman, 1996) as a way to explore what is being conveyed to administrators and teachers. This chapter considers the way in which emotions are represented in education policy, through social contract analysis. Social contracts are underpinned by three underlying conditions: consent to be a part of a contract, points of renegotiation through the duration of the contract and mutual accountability to those involved.

The British government has promised a referendum on whether the United Kingdom should participate in the European single currency. There are questions about whether the UK population knows enough about economic and monetary union to make an informed decision and from what sources they received that knowledge. The European Commission has instigated an information programme for EMU. The EC sees the system of European Information Relays as an important part of its policy on disseminating information on Europe. This study investigated the role of the Relays in this, and informing the public on EMU in particular. The East Midlands was selected as a case study and a series of interviews were carried out with librarians and users. The librarians believe that the Relays have a role to play as a disseminator of information from other sources, but are hampered in their efforts by a lack of resources, lack of awareness of the EC information programme and adverse user reaction to promotion activities. In addition, there is evidence of apathy amongst potential users, who are passive in their consumption of information on EMU, mainly from mass media sources. While this study is too small to be representative, the findings indicate that the EC should improve the presentation of its publications and better target dissemination to different Relays. The UK government may have to take a more proactive role in informing the British public about EMU. However, the findings also indicate that a bigger problem is the perceived lack of accuracy and neutrality of the UK media on this topic. Since this is a major source of information for the public, this could hamper informed decision making.

Simple transactions are evolving into complex service relationships that require the attention of multiple organizations. When integrated products fail, customers must determine which organization is responsible and capable of resolving the problem. If the initial firm contacted cannot resolve the problem, it is then passed on to another until resolution. The objective of this paper is to determine how customer satisfaction with one organization may be moderated by the subsequent performance of another organization following the service issue hand‐off.

Data otherwise unavailable from the market are collected using a unique, longitudinal internet‐based experiment, wherein customer satisfaction is monitored throughout a complex exchange experience. During the exchange, problem ownership transfers from one firm's service organization to that of another.

Results show three forms of damage resulting from a service hand‐off: a credibility loss; a dissatisfaction compounding effect; and a resolution delivery failure effect. When problem resolution requires the attention of a second service provider, customer perceptions of the initial service provider are influenced by the performance of the second provider.

A service provider can often avoid substantial damage to customer satisfaction by establishing, a priori, formal back‐end partnerships with other service providers.

Organizations typically do not monitor customer satisfaction once a service problem is abandoned or handed‐off to another organization. In this experimental study, customer satisfaction is carefully monitored as service exchange crosses organizational boundaries during a service experience simulated over the period of one week.

This paper aims to propose that knowing in practice can be used as a mechanism to enhance social exchange in collaborative new product development (NPD) with suppliers to reduce glitches. Practic00es of inter-organizational knowing should consider the levels of supplier involvement adopted.

This paper studies two opposite situations of supplier involvement in NPD projects, namely, white and black box configurations. This paper adopts a qualitative comparative analysis method to identify necessary and sufficient configurations of knowing in practice in 36 projects from 3 different companies.

Social exchange is important even when the NPD collaboration is based on contractual relationships as in white and grey box collaborations. There are different combinations of practices for inter-organizational knowing that can limit glitches in each supplier configuration. This paper proposes a theoretical model that explains these relationships and contributions to the reduction of glitches.

This paper combines social exchange theory with knowing in practice in the supplier involvement context. The theoretical model contributes to the understanding of knowing in practice in white and black box configurations.

Surveys the immediate background to, and establishment of, the European Commission supported European Public Information Centres (EPICs) operating in UK public libraries. Current structures for support and cooperation are outlined, and the author suggests that, although the network has been popular and successful, EPICs face challenges for the future, including external networking and internal cultural change.

Offshore outsourcing of non‐core business process has rapidly evolved as a ubiquitous organisational phenomenon. However, failure to follow a clear, systematic and effective outsourcing strategy to evaluate threats, uncertainties and numerous imponderables can cause global enterprise businesses major setbacks. The reasons for such setback could be largely due to lack of core competency, careful legal planning and due diligence to operating models associated with an outsourcing initiative. This paper attempts to collate and exemplify the distinct qualifying processes accommodating contractual and intellectual property rights and provide a worthwhile debate on intricate legal considerations when structuring multi‐jurisdictional outsourcing deals.

The paper presents a comparative analysis of strategic legal and management framework by weighing the risks and evaluating the threats which would assist the decision making process of firms when selecting an appropriate offshore partner to carry out their IT‐development work.

Importance of legal intervention and due diligence to service agreements is further elevated as, at every phase of an outsourcing arrangement, compliance issues and contractual obligations can affect the success of an enterprise customer and its relationship with their outsourcing service provider.

The authors suggest that an exhaustive qualitative and quantitative industry specific research analysis be conducted in order to better define the principles and standards governing sub‐contracting arrangements.

A broader exposure to the strategic management and regulatory framework might provide firms with vantage points from which they could assess and identify new opportunities, evaluate threats and adopt effective risk mitigation strategies. Compliance to security standards and safeguard of information acquisition, analysis and usage should emerge as the mainstream strategy for outsourcing.

The paper offers insights and an overview of management and legal issues in the context of offshore technology outsourcing.

This inquiry into companies listed on the Ho Chi Minh City Stock Exchange (HOSE) in Vietnam seeks to discern whether such constructs as corporate social responsibility (CSR) and ethics act as antecedents for corporate governance.

Three hundred and seventeen responses returned from self‐administered structured questionnaires relayed to 1,173 middle level managers were analyzed via ANOVAs and structural equation modeling (SEM).

From the results an interplay emerged between the ethics of justice and legal CSR/economic CSR. The ethics of care, on the other hand, tend to cultivate ethical CSR, which in turn positively influences corporate governance.

From the results of the research, insight into the linkage pattern of corporate governance and its antecedents highlights the magnitude of the ethics training program as well as CSR initiatives in reinforcing corporate governance in listed companies in Vietnam.

Uninterruptible Power Supply (UPS) systems are typically designed to provide power to computers for five to thirty minutes after all utility company power has failed. In addition to providing blackout and brownout protection, many UPS systems also protect against spikes, surges, sags, and noise, and some also offer many of the features found in power distribution units (PDUs). The major components or subsystems of a typical UPS system are detailed, and a sample bid specification is appended. Three sidebars discuss UPSs and air conditioning, the maintenance bypass switch (MBS), and literature for further reading.

A distinction must be drawn between a dismissal on the one hand, and on the other a repudiation of a contract of employment as a result of a breach of a fundamental term of that contract. When such a repudiation has been accepted by the innocent party then a termination of employment takes place. Such termination does not constitute dismissal (see London v. James Laidlaw & Sons Ltd (1974) IRLR 136 and Gannon v. J. C. Firth (1976) IRLR 415 EAT).