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The purpose of this paper is to develop a conceptual framework to describe the continual usage of social computing systems from an experiential perspective.

A conceptual framework is developed using theories formulated from a variety of disciplines including information system (IS) continuance, relationship formation, human-computer interaction, and motivation theory.

The conceptual framework encompasses the relationship and experiential perspective of user-computer interactions. The framework also identifies factors that contribute to the continual usage of social computing by users and how these factors are related with system features.

This study does not include an empirical analysis to validate the conceptual framework proposed in this study. Future research is encouraged to examine the ten propositions from the proposed conceptual framework.

The conceptual framework takes a different approach which is well suited for examining the continual usage of social computing applications (SCAs).

Previous research investigating factors that contribute to the continual usage of social computing often examined using static and utilitarian-based models. The conceptual framework in this study provides a different perspective for explaining why people use SCAs.

The materials planning (MP) environment sets the prerequisites for the MP process. Before and during production transfer and start-up (PTS) supply chain uncertainty of the MP environment increases, as the company goes from a known to an unknown situation. The purpose of this paper is to describe the impact of the MP environment on the MP process before and during PTS.

A conceptual framework describing the MP environment before and during PTS is developed and applied to one case of outsourcing from Sweden to China. The framework is based on a literature review and further evaluated by both researchers and managers.

A conceptual framework describing the dynamic MP environment before and during PTS has been developed compared to previously static MP environments descriptions. In addition, this framework proved to be useful in analysing the importance of various characteristics of the MP environment before and during PTS.

The study highlights the importance of a proactive approach to materials availability when transferring production. The conceptual framework developed here can be used as a checklist to identify the characteristics of the MP environment that are most important to ensuring materials availability.

The paper highlights the PTS when outsourcing, a substantial time frame with a large impact on success. This is an important contribution, given the focus of previous outsourcing research on strategic issues. Further, the paper demonstrates the differences between static and dynamic MP environments.

This paper aims to present how iterative round‐trip modelling between two different business process modelling tools can be enabled on a conceptual level. Iterative round‐trip modelling addresses model transformations between high‐level business and executable process models, and how to maintain these transformations in change time. Currently, the development of these process models is supported by different tools. To the authors' best knowledge, no coherent collaborative tool environment exists that supports iterative round‐trip modelling.

This paper is primarily based on a literature review of state‐of‐the‐art business to IT transformations regarding business process modelling. The architecture of integrated information systems (ARIS) and Cordys tools are used as an example case in this research. ARIS is a business process analysis (BPA) tool suited for analyzing and designing business processes, while the execution and monitoring of these processes is allowed by Cordys, a business process management suite (BPMS). The theory is used for transforming between ARIS event‐driven process chains from the business perspective and business process modelling notation in Cordys from the IT perspective.

A conceptual framework is proposed to couple a BPA and BPMS tool for round‐trip business process modelling. The framework utilizes concepts from the model‐driven architecture for structurally addressing interoperability and model transformations. Ensuring iterative development with two tools requires traceability of model transformations.

In many organizations, BPA and BPMS tools are used for business process modelling. These are in practice often two different worlds, while they concern around the same business processes. Maintaining multiple versions of the same process models across two tools is a considerable task, as they often are subject to design changes. Interoperability between a BPA and BPMS tool will minimize redundant activities, and reduce business to IT deployment time.

This research provides a theoretical base for coupling a BPA and BPMS tool regarding iterative round‐trip modelling. It provides an overview of the current state‐of‐the‐art literature of business process modelling transformations, and what is necessary for maintaining interoperability between tools. The findings indicate what is expected in tool support for iterative development in business process modelling from analysis and design to execution.

This paper aims to examine peer‐to‐peer online communities for people with chronic diseases in order to present a conceptual framework that identifies the needs of members. This framework aims to improve understanding of the role of these communities in the enhancement of people's self‐management of chronic disease care.

A conceptual framework is drawn from the literature and tested against three illustrative case studies using an ethnographic approach. Taking an objective perspective, the data were examined against the proposed framework. The iterative cycle of qualitative analysis supported reflection through the ongoing observation of the case communities over several months.

The research underpins identification of members' needs as presented in the framework. It finds that the constructs of the shared space provide a context for the identified needs of members which are revised to reflect the findings. Social needs are broadened to include the powerful influences of communication through self‐expression, spiritual support and advocacy. Hedonic needs are found to play a significant role in continued participation.

Improved management of chronic disease care benefits both the patient and a range of stakeholders concerned with delivery of care services. Greater recognition of the identified needs of online community members supports the capability to improve the effectiveness of healthcare delivery.

This research provides a framework for enhancing the ability of online communities to empower patients. It identifies specific needs of members and presents a conceptual framework to facilitate continuing research in this significant area.

The purpose of this paper is to suggest a conceptual framework of collaborative networking among structurally and functionally varying types of Innovation Laboratories, which will enable them to leverage upon diverse competencies of each other and thereby facilitate their clients (business organizations) throughout the innovation process.

The conceptual framework proposed herein is oriented around design science research, whereby the important constructs underpinning the development of framework are identified from existing literature. The framework is based upon two constructs, service-based categorization of extant Innovation Laboratories, and concepts of horizontal and vertical modes of inter-InnoLab collaboration (collaboration among Innovation Laboratories). The framework is subsequently developed in iterations based on experts’ views and discussions.

The conceptual framework presents eight different opportunities of interconnection among Innovation Laboratories including the four horizontal collaboration possibilities as network of mentors, network of process intermediaries, network of resource providers and network of network coordinators which are followed by four subsequent vertical collaboration possibilities among these horizontal collaboration networks. The proposed collaborative network of Innovation Laboratories enables undertaking of complete innovation process with four possible entry and four possible exit points for business organizations.

The conceptual framework proposed herein is first of its kind to suggest a worldwide collaborative networking among Innovation Laboratories. The applicability and usefulness of the framework is supported by the existing ad hoc type individual collaborative activities being exercised by different kinds of Innovation Laboratories as reported by Innovation Laboratory facilitators and observed in practical field.

This study aims to put forward a conceptual framework to promote strategies for exploring and exploiting value co-creation with suppliers through dynamic capabilities development.

The conceptual framework was developed by applying deductive logic to blend the theoretical perspectives of value co-creation and dynamic capabilities concerning interaction and innovation.

The suggested framework emphasized that to co-create value with suppliers, health-care organizations need to integrate innovation abilities with interactional abilities for assimilating mutual processes and resources. The study also points out the crucial role of middle managers to articulate the diverse value perspectives and act as change catalysts.

This paper provides a roadmap for health-care managers to develop internal bundles of resources and integrate inter-organizational processes in the direction of co-creating value. The approach suggests the use of project pipelines and performance measures as managerial tools for aligning value co-creating initiatives with suppliers.

The study is a pioneering attempt to develop a conceptual framework for co-creating value with suppliers and, consequently, to provide innovative services to patients. The study aligns with previous value co-creation and dynamic capabilities works in terms of interaction and innovation development. However, based on the interrelation of these two dimensions, the study puts forth four interrelated processes (experimenting new possibilities of value creation; articulating value alignment initiatives; implementing mutual benefits; and executing and managing performance improvement) attached by mutual change mechanisms.

Stock keeping unit (SKU) classifications are widely used in the field of production and operations management. Although many theoretical and practical examples of classifications exist, there are no overviews of the current literature, and general guidelines are lacking with respect to method selection for classifying SKUs. The purpose of this paper is to systematically synthesise the earlier work in this area, and to conceptualise and discuss the factors that influence the choice of a specific SKU classification.

The paper structurally reviews existing contributions and synthesises these into a conceptual framework for SKU classification.

How SKUs are classified depends on the classification aim, the context and the method that is chosen. In total, three main production and operations management aims were found: inventory management, forecasting and production strategy. Within the method three decisions are identified to come to a classification: the characteristics, the classification technique and the operationalisation of the classes.

Drawing on the literature survey, the authors conclude with a conceptual framework describing the factors that influence SKU classification. Further research could use this framework to develop guidelines for real‐life applications.

Examples from a variety of industries and general directions are provided which managers could use to develop their own SKU classification.

The paper aims to advance the literature on SKU classification from the level of individual examples to a conceptual level and provides directions on how to develop a SKU classification.

The global business environment causes different and difficult kinds of problems that threaten organizational survival. As an important solution, the organizational resilience concept arises and offers holistic philosophy. The resilience concept offers multidisciplinary and valuable eclectic literature to organizational studies that help to produce a wide variety of solutions but causes a lack of consensus to measure and apply resilience at an organizational level. To fill this gap, this paper aims to offer the complex adaptive systems (CAS) approach as a lens to organizations. This paper aims to offer that CAS provides a suitable toolkit to address the organizational resilience concept as it has the potential to offer more generalizable guidance.

To reach that goal, this research follows a two-phase systematic literature review. In the first phase, the purpose is to search past five years’ studies (2015–2020) to figure out current trends in organizational resilience concepts. In the second phase, organizational resilience studies, which include the CAS approach, are checked to analyze the alignment procedures of two concepts.

Literature shows that the organizational resilience concept has rarely worked from the CAS lens.CAS are more resilient via adaptation and learning as they depend on local interactions that shape and co-evolve together with their dynamic environment, which helps the emergence of self-organization in an unpredictable future. To achieve organizational resilience, the CAS lens proposes a generalizable and applicable framework to organizational studies.

Future research should also explore the impact of the interrelationship between two concepts; quantitative and qualitative methods should be applied to be able to get empirical results.

CAS lens could be used as a contemporary design idea. The CAS approach enables the learning and adaptation requirement of the organizational resilience concept, which helps to create dynamic capabilities to handle turbulent changes and gain long-lasting competitiveness. Designing organizations’ agents from CAS viewpoint helps to understand and be ready for new trends, such as digitalization or Industry 4.0.

Evaluating organizations from the CAS lens as living systems that co-evolve with their environments reveals different ways to achieve organizational resilience management philosophy. Designing organizations as CAS promotes organizational adaptation and learning, which improves organizational decision-making, increasing organizational resilience in organizations.

The originality of the study lies in proposing to achieve organizational resilience via CAS lenses and offering a conceptual framework to achieve organizational resilience.

El entorno empresarial global genera distintos problemas que amenazan la supervivencia de la organización. Como solución relevante, surge el concepto de resiliencia organizacional que ofrece una filosofía holística. El concepto de resiliencia ofrece una literatura ecléctica multidisciplinaria y que es valiosa para los estudios organizacionales que ayudan a producir una amplia variedad de soluciones, pero existe una falta de consenso para medir y aplicar la resiliencia a nivel organizacional. Con el fin de llenar este vacío, este documento ofrece el Enfoque de Sistemas Adaptativos Complejos (CAS) como una lente para las organizaciones. El objetivo de este estudio es demostrar que los Sistemas Adaptativos Complejos (CAS) proporcionan un conjunto de herramientas adecuado para abordar el concepto de resiliencia organizacional, ya que tiene el potencial de ofrecer una orientación más generalizable.

Para alcanzar ese objetivo, esta investigación sigue dos fases de revisión sistemática de la literatura. En la primera fase, el propósito fue buscar en cinco años (2015–2020) para investigar las tendencias actuales en los conceptos de resiliencia organizacional. En la segunda fase, se verifican los estudios de resiliencia organizacional que incluyen el enfoque CAS para analizar los procedimientos de alineación de dos conceptos.

La literatura muestra que el concepto de resiliencia organizacional no se vincula a los Sistemas Adaptativos Complejos (CAS). Los sistemas adaptativos complejos son más resistentes a través de la adaptación y el aprendizaje, ya que dependen de las interacciones locales que dan forma y coevolucionan junto con su entorno dinámico que ayuda a emerger como auto-organización en un futuro impredecible. Para lograr la resiliencia organizacional, la lente CAS propone un marco generalizable y aplicable a los estudios organizacionales.

La originalidad del estudio radica en proponer lograr la resiliencia organizacional a través de los Sistemas Adaptativos Complejos (CAS) y ofrece un marco conceptual para lograr la resiliencia organizacional.

Resiliencia organizacional, Enfoque de sistemas adaptativos complejos (CAS), Revisión sistemática de la literatura, Modelo conceptual

Documento conceptual

O ambiente de negócios global gera diferentes problemas que ameaçam a sobrevivência da organização. Como solução relevante, surge o conceito de resiliência organizacional que oferece uma filosofia holística. O conceito de resiliência oferece uma literatura multidisciplinar eclética e é valioso para estudos organizacionais que ajudam a produzir uma grande variedade de soluções, mas há falta de consenso para medir e aplicar resiliência a nível organizacional. Para colmatar esta lacuna, este trabalho oferece a Abordagem Complex Adaptive Systems (CAS) como uma lente para organizações. O objetivo deste estudo é demonstrar que os Sistemas Adaptativos Complexos (CAS) fornecem um conjunto adequado de ferramentas para abordar o conceito de resiliência organizacional, uma vez que tem o potencial de oferecer orientações mais generalizadas.

Para atingir este objetivo, esta investigação segue duas fases de revisão sistemática da literatura. Na primeira fase, o objetivo foi procurar em cinco anos (2015–2020) investigar as tendências atuais nos conceitos de resiliência organizacional. Na segunda fase, verifica-se estudos de resiliência organizacional que incluem a abordagem CAS para analisar os procedimentos de alinhamento de dois conceitos.

A literatura mostra que o conceito de resiliência organizacional não está ligado a Sistemas Adaptativos Complexos (CAS). Os sistemas adaptativos complexos são mais resistentes através da adaptação e da aprendizagem, pois dependem de interações locais que moldam e co-evoluem juntamente com o seu ambiente dinâmico que ajuda a emergir como auto-organização num futuro imprevisível. Para alcançar a resiliência organizacional, a lente CAS propõe um quadro generalizável aplicável aos estudos organizacionais.

A originalidade do estudo consiste em propor a obtenção de resiliência organizacional através de Sistemas Adaptativos Complexos (CAS) e oferece um quadro conceptual para alcançar a resiliência organizacional.

Resiliência organizacional, Abordagem de sistemas adaptativos complexos (CAS), Revisão sistemática de literatura, Modelo conceptual

Papel conceitual

The objective of this paper is to describe a conceptual framework that addresses the interactive interface of service quality in service encounters.

A conceptual framework is described and discussed in relation to previous research efforts in the field.

Service encounters have been largely researched as a non‐interactive phenomenon. This means that the complexity and dynamics of the construct have not been sufficiently explored. Researchers have described the construct of service quality in different empirical contexts and have developed different models and dimensions – all of which tend to be derived from the service receiver's perspective.

In making the description, the framework acknowledges that service encounters and service quality pertain not only to human interactions, but also involve interaction between individuals and self‐service technology. It may also to some extent serve as a fundamental to scholars in their quest for generic structures across contexts, and over time to explore the interactive interface of service quality in service encounters. In addition, the framework may be used to position previous, ongoing and forthcoming research efforts of service quality.

The conceptual framework may contribute to describe and enhance operative service performances in service encounters.

The framework may contribute to describe and conceptualize the interactive interface of service quality in service encounters. The idea has been to convert some of the theory‐oriented knowledge of service performance in literature into a framework applicable to both scholars and practitioners.

Autonomous ports and digital ports are a modern trend of global commercial ports that are established to develop toward smart ports in many ports. Smart port indicators (SPIs) are used as important tools for measuring, encouraging, and indicating smart port performance. These are the main indicators to operate smart port management as the practical direction and port development planning are enclosed. This research aims to identify the SPIs and to develop a conceptual model of smart port performance in a case study of The Eastern Economic Corridor (EEC) in Thailand. Triangulation data are used in the data collection with three sources: the reviewed literature of five international databases in 2016–2021, participant observations, and in-depth interviews. Content analysis is utilized to analyze these data to develop a conceptual model approach. The findings of this research are shown in three main domains classified as smart port operation, smart port environment/energy, and smart port safety/security. These indicators represent 29 SPIs for developing smart port performance, which can be explained with a conceptual model. This information will exist as the foundation framework guiding Thai smart ports towards international standards of smart port efficiency.