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Explores the impact of early supplier involvement (ESI) on product development practices. Develops a conceptual framework and a case study for effective implementation of ESI. A conceptual framework for ESI in product development consists of the four building blocks of design, procurement, supplier, and manufacturing requirements. Notes that, while each of the building blocks has a unique role in ESI, their interrelationships are the focus of the ESI conceptual framework. These blocks are decomposed into a set of specific tasks required to implement ESI. Applies the framework in a company that currently implements ESI in order to test and validate its viability. This comparison enumerates the examples of success and failure of ESI and two measurements of the company’s ESI effectiveness. Discusses the framework’s validity and proposes modifications. Additionally, presents a set of findings, hypotheses, and recommendations for implementing ESI. Also presents a set of hypotheses as a basis for future ESI theory building and testing.

The purpose of this paper is to compare and contrast a customer‐focused service process diagram tool (blueprinting) with an organizational‐focused process diagram tool (business process modeling notation, or BPMN).

Using a hotel stay as an example, the paper presents both a service blueprint and a BPMN diagram. The authors then explicitly discuss the similarities, differences resulting from an ontological comparison of service blueprints and BPMN, and show where the two tools can be complementary.

The authors have found that one similarity is that service blueprinting segments processes into parts that are similar to BPMN's idea of swimlanes. However, the swimlanes in service blueprinting separate customer actions, customer‐facing employees’ actions and functions, and back‐stage functions, actors, and information systems, thereby effectively mandating certain swimlanes for the purpose of analyzing points of contact between the firm and a customer. Another similarity is that service blueprinting deliberately differentiates between different functional areas and roles within each area to highlight, and IT systems. But it does this to make clear where actions move across organizational boundaries to avoid damaging service support, and also to explain to back‐office staff their role in supporting on‐stage customer interactions. Unlike BPMN, service blueprinting has physical evidence as front‐stage indicators to customers of service quality and to constrain customer actions by carefully designing the servicescape.

A limitation is that the paper only uses one example (a hotel stay).

The comparison provides service managers with guidance as to how to use the two tools interactively.

Firms, to represent business processes, are using BPMN in increasing numbers. Knowing how BPMN supports and undermines service blueprinting is important, because service to customers is the ultimate goal for all firms. Therefore, representing service processes requires the parts of service blueprints to be supported in BPMN. Business process outsourcing adds further urgency for the need to adequately represent the parts of service processes in BPMN.

The purpose of this paper is to suggest a supplementary definition of quality and quality‐building in business. This supplementary definition is the outcome of a predominantly inductive research approach that has been delimited to the conceptual explanation of the main concern and its recurrent solution of those involved in the operation and management of businesses.

Classic grounded theory (CGT) has been used as the methodology. The main hallmark of CGT is concept and theory generation directly from data, while delimiting to the most important and problematic for those being studied. A rethinking of existing concepts takes place during one of the last stages of a CGT study. During this stage, the concepts of the generated theory are conceptually compared to the literature.

When the building blocks of the generated CGT of business and management were compared to the existing literature, the generated concept of “confidence‐building” emerged as a close conceptual synonym to “quality‐building”. Confidence‐building is understood as the application of certain trust‐building techniques (“saming”, transparency, distinguishing) that facilitate the modification or maintenance or prevention of people's behaviour (i.e. own, employees', customers', suppliers', etc. behaviour) in such a manner that the company's survival or growth is sustained.

This kind of analysis has not been done before. One implication of this rethought quality concept is that all issues pertaining to people relationships in business become an inseparable part of the quality issue – as well as issues like HRM, marketing, organisational adjustments and strategic decision making.

The purpose of this paper is to contribute to defining the tasks necessary to process management, considering both conceptual and practical views.

Bibliographic review for tasks mentioned as typically necessary to process management, plus a field survey involving professionals working in process management.

The bibliographic review yielded a set of tasks that were grouped conceptually into “designing processes”, “managing processes from day to day” and “fostering process‐related learning”. These groups were then validated with practioners as valid constructs. The field survey produced two major findings: the first underlining the practical importance of the tasks identified as necessary to process management and the second demonstrating that most organizations where the study participants work are structured functionally, but have practices for managing cross‐functional processes or “end‐to‐end process”. The conceptual and practical comparison brings to light gaps between authors and professionals.

There is significant variation in the job positions and sectors occupied by the group studied and the sample is not random, given that all are enrolled in postgraduate process management programs and thus share an interest in the subject.

Organizations can identify tasks that are necessary and important to process management and have an instrument (the questionnaire) for deciding how best to manage processes. Where functional management of cross‐functional processes is found, this recommends developing organizational solutions to upgrade the capacity for coordination among activities without necessarily introducing changes in organizational structure.

The paper describes an unprecedented study and helps clarify what needs to be done to manage processes.

Today the garment industry in México is vulnerable to complex problems. This type of industry is subject to influences which over time, modify the perceptions of those involved in the design process due to the fact that they face problems that have both objective and subjective characteristics. In this study the authors used interviews, direct observation methodology, and theoretical argumentation to obtain the experts knowledge as they describe the problems that arise in the process of garment design for Mexican markets. The purpose of this paper is to generate a methodology so that the expert in this field will become highly specialized, resulting in heightened abilities and reinforcing them with the methodology of soft systems and the design management model (DMM). The results suggest that they are applicable to any area of design.

The success or failure of expert system (ES) depends directly on the acquisition of knowledge (Méndez-Gurrola, 2007, 2012), to accomplish that, three large groups of techniques are used to extract that knowledge: manual, semiautomatic, and automatic. Within the group of manual techniques, interviews, protocol analysis, questionnaires, direct on site observation, and the extraction of closed curves are emphasized. This technique is chosen for its ability to extract the particular type of knowledge being sought. The knowledge of the dominion expert in the design process applied to the clothing industry in México is based on processes and at the same time is episodic, meaning that part of the procedure is automated and each step of the process triggers the next. This knowledge is also based on experience which is of an autobiographical nature.

First, when one simulates human behavior, the hardest thing is to choose a knowledge representation that conforms as closely as possible to its emulation. According to, choosing a given type of knowledge representation is an art that is discovered little by little. And this is true as one designs and assembles a representation, when one realizes how far the authors are from imitating the design of the human brain processes, and discovers or invents methodologies to achieve it, combining the results of investigations into knowledge representation, cognitive psychology, and cognitive engineering. Second, solving any complex situation in the design process function of the clothing industry is no easy task. It requires plenty of experience in the manufacturing process. One needs the ability to identify the signals emitted by complex situations, and being able to stop them in time before they create irreversible damage. By merging the soft system methodology (SSM) and DMM with the experts’ abilities and knowledge (the result being the EXITUS model (EM)), makes knowledge modeling possible. A problem cannot be solved if it is unknown, if the problem persists and grows it becomes more complex. By describing a problem, based on: its origin, its relationship, and its effects, it also confers the ability to solve it. Thereby, an SBC with the characteristics presented in this paper, not only improves the design process function as a whole, it also contributes to achieving corporate success. Finally, it influences directly on: a quality product; market positioning; and good economic results. First, the SBC-EXITUS was tested and endorsed by expert management designers. When a designer identifies a complex problem using the SBC-EXITUS system, he is capable of verifying its existence with facts and real life situations. This enables quicker decision making decisions, which saves time and money, due to the fact that a non-desirable state of affairs may be contemplated in advance. Fourth, in this project an SBC named SBC-EXITUS has been implemented using the SSM and the DMM, with the purpose of detecting possible problems in the design process of the clothing industry. Its implementation is developed by the use of production rules. Fifth, utilizing the methodology and the production rules like knowledge representation technique, make possible to acquire dominion knowledge in complex problems as in the study case clothing industry in México. This approach is also applicable to other areas of design.

Utilizing the methodology and the production rules like knowledge representation technique, make possible to acquire dominion knowledge in complex problems as in the study case clothing industry in México. This approach is also applicable to the garment industry in the international context, as well as to other areas of design such as architecture, furniture, and others. The EM is a generic methodology. In this research and case, it has been applied in a design process within the garment industry, specifically in a case in Mexico. Yet this does not limit its use in a different context and problem situation. Having in mind the difference between countries in aspects such as sponsoring, technology, worker skills, marketing, etc. the tools for diagnostics in the Appendix 2, may be adapted to each context with enriched questions directed to specific aspects involved. Every new application allows facts and production rules that make the use of ES more efficient.

The ES-EXITUS was tested and endorsed by expert management designers. When a designer identifies a complex problem using the ES-EXITUS, he is capable of verifying its existence with facts and real life situations. This enables quicker decision making decisions, which saves time and money, due to the fact that a non-desirable state of affairs may be contemplated in advance.

Solving any complex situation in the design process function of the clothing industry is no easy task. It requires plenty of experience in the manufacturing process. One needs the ability to identify the signals emitted by complex situations, and being able to stop them in time before they create irreversible damage. By merging the SSM and DMM with the experts’ abilities and knowledge (the result being the EM), makes knowledge modeling possible. A problem cannot be solved if it is unknown, if the problem persists and grows it becomes more complex. By describing a problem, based on: its origin, its relationship and its effects, it also confers the ability to solve it. Thereby, an SBC with the characteristics presented in this paper, not only improves the design process function as a whole, it also contributes to achieving corporate success. Finally, it influences directly on a quality product, market positioning, and good economic results.

Coaching for teachers has evolved as a form of professional development. The benefits of such interventions have been examined with regard to student, teacher and school outcomes, but the purpose of this paper is to present an investigation relating to the benefits of instructional coaching (Knight, 2006) to teachers as perceived by the teachers themselves.

The study utilises a subjectivist approach with a constructivist paradigmatic stance (Morgan and Burrell, 1985). Eleven semi-structured, face-to-face interviews were conducted (King, 2019) with teachers at a secondary (high) school in the UK. The data were interpreted and analysed using thematic analysis (Braun and Clark, 2006).

The research suggests the following four benefits to the teachers who participated in the study, which aligned well with the literature review: improved relationships, awareness, reflectiveness and enhanced practice. A fifth perceived benefit reported by the participants was positive attitude, which captured a sense of increased confidence, motivation and positivity.

Findings were based on the self-reported data of a small sample. Therefore it is not possible to generalise the findings but Thematic Analysis was used to understand perceptions and insights in a wider context (Ritchie and Lewis, 2003). This research builds on the literature focusing on perceived benefits to teachers. Findings generally support current theoretical understanding. The results of this exploration of the teacher perception of benefits of instructional coaching in one UK school contributes to the emerging literature about the benefits of coaching. The teacher perceived benefit of positive attitude does not appear to be identified in the literature.

In practice, this study raised awareness of the possible benefits of coaching to educators. The authors recommend that educators, policymakers and educational leaders should further explore the potential benefits of coaching in education settings. Utilising teacher perception, the study further confirms coaching to be a useful way of supporting educators to enhance their practice.

This paper fulfils an identified need to gain a better understanding of teacher-perceived benefits of coaching. This understanding will support school leaders and policymakers who may be considering how to best leverage coaching in educational settings.

In today's knowledge economy, a major challenge for the managers is to effectively link the knowledge management (KM) initiatives with the ever‐changing organizational needs. The problem arises due to disjoint strategic alignment between these two, which is mainly due to inappropriate KM framework and adoption of some quick‐fix solutions to achieve business results. Hence, for effective management and utilization of knowledge assets, KM initiative should be dovetailed to link with key organizational goals like new product development (NPD), customer satisfaction and manufacturing excellence. The purpose of this paper is to propose a suitable KM system.

This paper proposes an approach for KM system development to ensure a fit between the organizational needs during NPD and KM initiatives. Soft system methodology (SSM) has been adopted to design this framework.

This research identified a list of knowledge‐sharing methods, which help in intra‐level or inter‐level knowledge flow. The proposed framework highlights the hierarchal nature and bi‐directional flow of knowledge. Further, this work observed that there are two additional key enablers to effective knowledge management system – competency and infrastructure.

This work focuses on an auto‐component supplier in India. Therefore, this work is limited by the organizational culture, location, business model and the sector in which this research was done.

This paper suggests that a technical knowledge driven process like NPD has three strategic enablers – technology, people and process. The sustenance of the NPD process is affected by the balance among these enablers. Fundamentally, a comprehensive and integrative framework not only ensures a structured framework but also helps in better adoption due to stakeholders' buy‐in of the process.

This study employs Stein Rokkan's methodological approach to analyse state formation in the Greater Middle East. It develops a conceptual framework distinguishing colonial, populist and democratic pacts, suitable for analysis of state formation and nation-building through to the present period. The framework relies on historical institutionalism. The methodology, however, is Rokkan's. The initial conceptual analysis also specifies differences between European and the Middle Eastern state formation processes. It is followed by a brief and selective discussion of historical preconditions. Next, the method of plotting singular cases into conceptual-typological maps is applied to 20 cases in the Greater Middle East (including Afghanistan, Iran and Turkey). For reasons of space, the empirical analysis is limited to the colonial period (1870s to the end of World War 1). Three typologies are combined into one conceptual-typological map of this period. The vertical left-hand axis provides a composite typology that clarifies cultural-territorial preconditions. The horizontal axis specifies transformations of the region's agrarian class structures since the mid-19th century reforms. The right-hand vertical axis provides a four-layered typology of processes of external intervention. A final section presents selected comparative case reconstructions. To the authors' knowledge, this is the first time such a Rokkan-style conceptual-typological map has been constructed for a non-European region.

Lean healthcare (LHC) applies lean philosophy in the healthcare sector to promote a culture of continuous improvement through the elimination of non-value-added activities. Studies on the subject can be classified as conceptual (theoretical) or analytical (applied). Therefore, this research compares bibliometric indicators between conceptual and analytical articles on LHC.

For data collection, the PRISMA Protocol was employed, and 488 articles published from 2009 to 2021, indexed in the Scopus and WoS databases, were retrieved.

This study reveals how conceptual and analytical LHC studies are organized in terms of the most relevant journals, articles, institutions, countries, the total number of citations, collaboration networks (co-authorship, international collaboration network and institutional collaboration network) and main co-words.

Only four papers conducting bibliometric analysis on LHC studies were identified in the Scopus and Web of Science databases. In addition, none of these papers compared conceptual and analytical bibliometric indicators to reveal the evolution, organization and trends of each category. Therefore, this work is not only the first to make this comparison but also the first to analyze the collaboration between authors, institutions and countries in relation to studies on LHC. The analyses performed in this work allow one new possible understanding, by researchers and health professionals, of the literature behavior in this field of study.

The purpose of this paper is to develop criteria for project manager selection based on desired skills of a project manager and facilitate the selection of a suitable candidate from a pool of potential candidates for the implementation of projects in the Indian context.

The study utilizes three major skills, namely human skill, conceptual and organizational skills; technical skill along with their sub-skills to develop criteria for project manager selection. Based on the responses of project professionals from industry, the study uses analytical hierarchy process to prioritize and identify the relative importance of different skills in the criteria in order to develop a hierarchical structure for project manager selection.

The study finds that at the first level of project manager selection criteria, conceptual and organizational skills are the most important selection criteria followed by human skills and technical skills. At the second level of project manager selection criteria, planning, delegating authority and understanding methods, processes, and procedures are some of the important sub-selection criteria. The weights indicating the relative importance of major selection criteria and sub-selection criteria can be used to evaluate the relative weight of a given candidate for selection as a project manager.

The results in this study are derived from specific demographic conditions in India. Future research with larger samples from other countries is needed for generalizations of the proposed criteria.

The proposed method quantifies the intangible qualitative criteria to select a project manager, which can aid decision-makers in a multi-criteria decision-making environment.

This research paper is focused on the identification of critical skills for the selection of a project manager, which is almost neglected by the researchers.