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1 – 10 of over 3000Jacques Nel and Christo Boshoff
Digital-only banks are emerging as challenger banks to the traditional-bank business model in South Africa. However, traditional-bank customers could resist the use of…
Abstract
Purpose
Digital-only banks are emerging as challenger banks to the traditional-bank business model in South Africa. However, traditional-bank customers could resist the use of digital-only banks, theoretically due to their satisfaction with the status quo. Consequently, inertia arising from bias to traditional banks based on status quo satisfaction could engender their resistance to become customers of digital-only banks. The objective of the study, therefore, is to investigate how traditional-bank customers' inertia influences digital-only bank resistance.
Design/methodology/approach
Based on a literature review, digital-only bank adoption barriers and cognitive-based initial distrusting beliefs were identified as mediators of the influence of inertia on digital-only bank resistance. To test the mediation model empirically, data was collected from 610 traditional-bank-only customers.
Findings
The five adoption barriers fully mediate the influence of inertia on cognitive-based initial distrusting beliefs. The five barriers in serial with cognitive-based initial distrusting beliefs partially mediate the influence of traditional-bank customers' inertia on digital-only bank resistance. Cognitive-based initial distrusting belief is an essential factor in the mechanism underlying the influence of traditional-bank customers' inertia on digital-only bank resistance.
Originality/value
Digital-only banks are relatively new. Research is therefore lacking in consumer behavior explaining the use of digital-only banks by traditional-bank customers in the South African context. A further novelty of the study is the empirical assessment of mechanisms that explain the influence of inertia on cognitive-based initial distrusting beliefs, and the influence of inertia on resistance behavior.
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Jacques Nel and Christo Boshoff
Shopping statistics indicate that online shoppers prefer purchasing products using the desktop website of the retailer, rather than using the mobile website on a mobile phone to…
Abstract
Purpose
Shopping statistics indicate that online shoppers prefer purchasing products using the desktop website of the retailer, rather than using the mobile website on a mobile phone to purchase products (mobile website purchasing). Therefore, using status quo bias theory, this study aims to investigate mobile website purchasing resistance of those customers using only desktop website purchasing.
Design/methodology/approach
To test the conceptual model an online questionnaire was used to collect data from customers purchasing products using only the desktop website on a computer (n = 484) and not the retailer’s mobile website.
Findings
Due to cognitive dissonance, customers using only desktop purchasing trivialize mobile website purchasing perceived attractiveness while perceiving more cognitive effort in mobile website purchasing to maintain consonance with their inertia. Further, relative advantage perceptions of mobile website purchasing lead to more trivialization of mobile website purchasing attractiveness perceptions. Desktop purchasing inertia enhances resistance through alternative attractiveness and cognitive effort perceptions, respectively, and cognitive effort and alternative attractiveness perceptions in serial. Desktop purchasing habit has the strongest positive influence on desktop purchasing inertia.
Research limitations/implications
This study was conducted in a high-involvement product context. Replication in a low-involvement product context is necessary to confirm the robustness of the results.
Practical implications
Retailers can use the findings to develop strategies to lower mobile website purchasing resistance in an online-mobile concurrent channel environment.
Originality/value
The study provides novel insights into mobile website purchasing resistance in an online-mobile concurrent channel environment. Further, the study addresses the gap in research on inertia and switching costs in the adoption of concurrent channels.
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Xiongfei Cao, Jingjing Yao and Xiayu Chen
Built upon the push–pull–mooring framework, this study explores the factors that affect user switching from blog to microblogging. Low social presence is posited to form the push…
Abstract
Purpose
Built upon the push–pull–mooring framework, this study explores the factors that affect user switching from blog to microblogging. Low social presence is posited to form the push effect of blog, whereas larger referent network size and relative ease of use work together to shape the pull effect of newly emerging microblogging. Furthermore, adopting the status quo bias theory and habit literature as theoretical lens, affective commitment, switching costs and habit are regarded as important sources of inertia. Inertia is presumed to play a key role in mooring effects because it negatively affects switching intention and attenuates the main effects of pull and push factors. More importantly, the effects of affective commitment, switching costs and habit on switching intention are fully mediated through inertia.
Design/methodology/approach
An empirical study of 239 users who use blog and microblogging services concurrently was conducted in China.
Findings
Our findings indicate that low social presence pushes bloggers away, whereas relative ease of use pulls them to the microblogging. Affective commitment, switching costs and habit are important sources of inertia. In the context of this study, inertia fully mediates the relationship between habit and switching intention, and only partially mediates the effect of affective commitment and switching costs on switching intention. Furthermore, inertia negatively moderates the relationships between social presence, relative ease of use and switching intention.
Originality/value
This study expands our understanding of online service switching mechanism, and identified key factors in IT switching, such as social presence, affective commitment and inertia. We believe that these mechanisms and key factors are not necessarily limited to online services, but are largely applicable to other contexts in which people interact with technology. This study builds a useful foundation for future research.
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Junkai Wang, Bowen Zheng, Hefu Liu and Lingling Yu
Although materializing the benefits of social media substantially depends on sustained user participation, social media service providers are experiencing a decline in the number…
Abstract
Purpose
Although materializing the benefits of social media substantially depends on sustained user participation, social media service providers are experiencing a decline in the number of users. Despite the relevance of studying and managing discontinuance behaviors, a systematic empirical investigation remains lacking. The present study draws on the idea of a two-factor model and aims to examine the enabler, inhibitor and their antecedents in the context of social media discontinuance.
Design/methodology/approach
The proposed theoretical model was empirically validated through an online survey study of 238 social media users in China.
Findings
Findings indicated that two negative outcomes of social media use (i.e. social overload and invasion of privacy) induce regret experience and ultimately foster discontinuance intentions. The development of discontinuance intentions was undermined by the level of inertia, which is rooted in social media habit, sunk costs and affective commitment.
Originality/value
This study draws attention to the fundamental difference between continuance and discontinuance behaviors, advances the existing understanding of postadoption behaviors by focusing on discontinuance inhibitors (e.g. inertia) and develops the first two-factor model for social media discontinuance by integrating the regret and status quo bias literature.
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Yan Zhang, Nan Wang and Yongqiang Sun
Technology upgrade has been adopted as a strategy for technology vendors to modify and improve their incumbent technologies. However, user resistance is widespread in practice. In…
Abstract
Purpose
Technology upgrade has been adopted as a strategy for technology vendors to modify and improve their incumbent technologies. However, user resistance is widespread in practice. In order to understand user technology upgrade behavior, this study integrates the retrospective and prospective sides of actions and proposes an inertia-mindfulness ambidexterity perspective to explore the antecedents of technology upgrade.
Design/methodology/approach
An online survey was conducted to collect data from 520 Microsoft Windows users to test this research model. Structural equation modeling (SEM) approach was used to evaluate measurement model and structural model.
Findings
Inertia can induce individuals' psychological reactance and thus reduce their intention to upgrade. In contrast, mindfulness can decrease users' psychological reactance and then motivate them to upgrade to a new version of technology. Finally, individuals' dissatisfaction with the current version of technology would weaken the negative impact of psychological reactance on upgrade intention.
Originality/value
This study generates an inertia-mindfulness ambidexterity perspective to investigate the factors that influence user technology upgrade intention from both retrospective and prospective sides and then identifies psychological reactance as underlying mechanism to explain how inertia and mindfulness work. Finally, this study posits that user dissatisfaction with current version of technology can moderate the relationship between psychological reactance and technology upgrade intention.
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This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.
Abstract
Purpose
This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.
Design/methodology/approach
This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.
Findings
This research paper explores how digital reverse mentoring helped to overcome cognitive inertia in traditional industry top management teams (TMT) that lacked technology skills. The marked transformation of the Indian firm's digital capability arrived through challenging the TMT's ingrained hierarchy-based norms. Effective knowledge transfer was achieved once these sticky power barriers to participation were neutralized. Subsequently, numerous digital initiatives worth millions of dollars in value were designed and implemented. It was personal knowledge of technology – rather than explicit codified knowledge – that powered these digital solutions.
Originality/value
The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.
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Zhiyong Li, Mang Long, Songshan (Sam) Huang, Zhaohan Duan, Yingli Hu and Rui Cui
This paper aims to examine the effect of consumer inertia – a tendency to adhere to prior purchase decisions despite the existence of preferable alternatives – on the…
Abstract
Purpose
This paper aims to examine the effect of consumer inertia – a tendency to adhere to prior purchase decisions despite the existence of preferable alternatives – on the relationships between switching costs and customer retention, and explain the controversy within them in the context of budget hotels.
Design/methodology/approach
An empirical test was conducted via structural equation modelling based on 337 self-administered questionnaires from customers at six of Chinese popular budget hotels.
Findings
Consumer inertia was a significant mediator between switching costs and customer retention. Specifically, consumer inertia completely mediated the effects of financial switching costs on customer retention, but partially did between procedural switching costs and customer retention. By introducing consumer inertia, the explanatory power of customer retention improved significantly by 19%.
Originality/value
This paper clarifies the effects of multiple dimensions of switching costs on customer retention via the mediating role of consumer inertia and partly addresses the inconsistency in the prior studies from an inertia perspective.
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Mostafa Rezaeirad and Alireza Koushki Jahromi
The growth and development of positive psychology approaches in the areas of human resource management has created a successful conceptual basis in the psychology of business and…
Abstract
Purpose
The growth and development of positive psychology approaches in the areas of human resource management has created a successful conceptual basis in the psychology of business and jobs and has led to a tendency to apply knowledge and skills to job expectations in line with job expectations. That profession will grow, and this can also lead to the development of ethical practices. The purpose of this paper is the effect of self-fulfilling prophecy on developing auditors' ethical values.
Design/methodology/approach
The target population of this study was auditors of auditing organizations and private sector audit firms that were selected through random sampling and evaluated over a period of 6 months. The research instrument was standard questionnaires, and partial least squares analysis was used to test and test the research hypotheses.
Findings
The results of this study show that the effect of self-fulfilling prophecy on ethical virtue and ethical conscientiousness as two dimensions of auditors' ethical values has a positive and significant effect.
Originality/value
This study explains how to clearly convey the social expectations of an auditor about value-based approaches in the audit profession, and it examines the role of these expectations in the professional performance of auditors. In fact, beliefs and expectations play a decisive role in improving auditors' level of value based on professional behavior, such as professional skepticism and objectivity, and this research can help increase the level of knowledge about this profession.
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Gianfranco Rebora and Eliana Minelli
The chapter develops a conceptual framework for linking the phenomena included in the field labeled “organizational change” (OC). The objective is to design an OC model that makes…
Abstract
The chapter develops a conceptual framework for linking the phenomena included in the field labeled “organizational change” (OC). The objective is to design an OC model that makes selective use of existing theories and creates a premise for further development but avoids proposing a unifying synthesis with a normative value. At the center is the critical circuit of the relationship between the processes of organizational learning, resource development and power management which originates the triple helix of change. The framework explains a variety of change management experiences along a continuum between two poles – “turnaround” and “continuous and fluid transformation.”
This paper seeks to provide a critical review of the theoretical conception and practical implications of the notion of mindfulness (introduced to organization theory by Karl…
Abstract
Purpose
This paper seeks to provide a critical review of the theoretical conception and practical implications of the notion of mindfulness (introduced to organization theory by Karl Weick and colleagues). As this concept aims at clarifying the mechanisms of knowledge creation and knowledge re‐configuration, the notion of mindfulness is used and refined to contribute to explaining some of the micro‐foundations of dynamic capabilities. Thus, the paper aims to show how putting “new wine” (mindfulness) into “old bottles” (dynamic capabilities) can add to the clarification of the nature and development of dynamic capabilities.
Design/methodology/approach
The paper explores and reviews the literature on mindfulness as well as dynamic capabilities and engages in conceptual development based on this literature. Based on this literature review, propositions are developed that regard mindfulness as a micro‐foundation of dynamic capabilities.
Findings
It is shown that the literature neglects opportunistic behaviour, issues of power, and self‐contradictory aspects of the principles for mindful organizing. It is argued that mindfulness should neither be understood as an attribute of an entity nor be simply contrasted with routine, but should rather be depicted as a medium and outcome of social practices which involves enacting power and drawing pre‐reflectively on a background that is built up by routines. Five propositions describe how such a refined understanding of mindfulness can contribute to explaining the micro‐foundations of dynamic capabilities such as “sensing opportunities and threats”, “seizing opportunities”, and “reconfiguring a company's assets”.
Research limitations/implications
While there are apparent parallels between the notion of mindfulness and the concept of dynamic capabilities, there are also some notable differences. The discussion of dynamic capability puts more emphasis on routines that introduce instability and ambiguity rather than coping with (externally posed) the unexpected. As a consequence, the propositions regarding the relation between mindfulness and dynamic capabilities should be further elaborated and validated or refuted empirically.
Originality/value
First, the paper delineates the limits of (organizing for) mindfulness which has been applied quite uncritically by organization scholars. Second, it derives five propositions that highlight previously neglected mechanisms of how dynamic capabilities develop, therefore adding to one's understanding of the micro‐foundations of dynamic capabilities.
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