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1 – 10 of over 3000
Article
Publication date: 20 January 2021

Jacques Nel and Christo Boshoff

Digital-only banks are emerging as challenger banks to the traditional-bank business model in South Africa. However, traditional-bank customers could resist the use of…

2112

Abstract

Purpose

Digital-only banks are emerging as challenger banks to the traditional-bank business model in South Africa. However, traditional-bank customers could resist the use of digital-only banks, theoretically due to their satisfaction with the status quo. Consequently, inertia arising from bias to traditional banks based on status quo satisfaction could engender their resistance to become customers of digital-only banks. The objective of the study, therefore, is to investigate how traditional-bank customers' inertia influences digital-only bank resistance.

Design/methodology/approach

Based on a literature review, digital-only bank adoption barriers and cognitive-based initial distrusting beliefs were identified as mediators of the influence of inertia on digital-only bank resistance. To test the mediation model empirically, data was collected from 610 traditional-bank-only customers.

Findings

The five adoption barriers fully mediate the influence of inertia on cognitive-based initial distrusting beliefs. The five barriers in serial with cognitive-based initial distrusting beliefs partially mediate the influence of traditional-bank customers' inertia on digital-only bank resistance. Cognitive-based initial distrusting belief is an essential factor in the mechanism underlying the influence of traditional-bank customers' inertia on digital-only bank resistance.

Originality/value

Digital-only banks are relatively new. Research is therefore lacking in consumer behavior explaining the use of digital-only banks by traditional-bank customers in the South African context. A further novelty of the study is the empirical assessment of mechanisms that explain the influence of inertia on cognitive-based initial distrusting beliefs, and the influence of inertia on resistance behavior.

Details

International Journal of Bank Marketing, vol. 39 no. 3
Type: Research Article
ISSN: 0265-2323

Keywords

Article
Publication date: 19 May 2020

Jacques Nel and Christo Boshoff

Shopping statistics indicate that online shoppers prefer purchasing products using the desktop website of the retailer, rather than using the mobile website on a mobile phone to…

1822

Abstract

Purpose

Shopping statistics indicate that online shoppers prefer purchasing products using the desktop website of the retailer, rather than using the mobile website on a mobile phone to purchase products (mobile website purchasing). Therefore, using status quo bias theory, this study aims to investigate mobile website purchasing resistance of those customers using only desktop website purchasing.

Design/methodology/approach

To test the conceptual model an online questionnaire was used to collect data from customers purchasing products using only the desktop website on a computer (n = 484) and not the retailer’s mobile website.

Findings

Due to cognitive dissonance, customers using only desktop purchasing trivialize mobile website purchasing perceived attractiveness while perceiving more cognitive effort in mobile website purchasing to maintain consonance with their inertia. Further, relative advantage perceptions of mobile website purchasing lead to more trivialization of mobile website purchasing attractiveness perceptions. Desktop purchasing inertia enhances resistance through alternative attractiveness and cognitive effort perceptions, respectively, and cognitive effort and alternative attractiveness perceptions in serial. Desktop purchasing habit has the strongest positive influence on desktop purchasing inertia.

Research limitations/implications

This study was conducted in a high-involvement product context. Replication in a low-involvement product context is necessary to confirm the robustness of the results.

Practical implications

Retailers can use the findings to develop strategies to lower mobile website purchasing resistance in an online-mobile concurrent channel environment.

Originality/value

The study provides novel insights into mobile website purchasing resistance in an online-mobile concurrent channel environment. Further, the study addresses the gap in research on inertia and switching costs in the adoption of concurrent channels.

Details

European Journal of Marketing, vol. 54 no. 6
Type: Research Article
ISSN: 0309-0566

Keywords

Article
Publication date: 14 July 2020

Xiongfei Cao, Jingjing Yao and Xiayu Chen

Built upon the push–pull–mooring framework, this study explores the factors that affect user switching from blog to microblogging. Low social presence is posited to form the push…

Abstract

Purpose

Built upon the push–pull–mooring framework, this study explores the factors that affect user switching from blog to microblogging. Low social presence is posited to form the push effect of blog, whereas larger referent network size and relative ease of use work together to shape the pull effect of newly emerging microblogging. Furthermore, adopting the status quo bias theory and habit literature as theoretical lens, affective commitment, switching costs and habit are regarded as important sources of inertia. Inertia is presumed to play a key role in mooring effects because it negatively affects switching intention and attenuates the main effects of pull and push factors. More importantly, the effects of affective commitment, switching costs and habit on switching intention are fully mediated through inertia.

Design/methodology/approach

An empirical study of 239 users who use blog and microblogging services concurrently was conducted in China.

Findings

Our findings indicate that low social presence pushes bloggers away, whereas relative ease of use pulls them to the microblogging. Affective commitment, switching costs and habit are important sources of inertia. In the context of this study, inertia fully mediates the relationship between habit and switching intention, and only partially mediates the effect of affective commitment and switching costs on switching intention. Furthermore, inertia negatively moderates the relationships between social presence, relative ease of use and switching intention.

Originality/value

This study expands our understanding of online service switching mechanism, and identified key factors in IT switching, such as social presence, affective commitment and inertia. We believe that these mechanisms and key factors are not necessarily limited to online services, but are largely applicable to other contexts in which people interact with technology. This study builds a useful foundation for future research.

Details

Internet Research, vol. 30 no. 6
Type: Research Article
ISSN: 1066-2243

Keywords

Article
Publication date: 24 June 2020

Junkai Wang, Bowen Zheng, Hefu Liu and Lingling Yu

Although materializing the benefits of social media substantially depends on sustained user participation, social media service providers are experiencing a decline in the number…

1454

Abstract

Purpose

Although materializing the benefits of social media substantially depends on sustained user participation, social media service providers are experiencing a decline in the number of users. Despite the relevance of studying and managing discontinuance behaviors, a systematic empirical investigation remains lacking. The present study draws on the idea of a two-factor model and aims to examine the enabler, inhibitor and their antecedents in the context of social media discontinuance.

Design/methodology/approach

The proposed theoretical model was empirically validated through an online survey study of 238 social media users in China.

Findings

Findings indicated that two negative outcomes of social media use (i.e. social overload and invasion of privacy) induce regret experience and ultimately foster discontinuance intentions. The development of discontinuance intentions was undermined by the level of inertia, which is rooted in social media habit, sunk costs and affective commitment.

Originality/value

This study draws attention to the fundamental difference between continuance and discontinuance behaviors, advances the existing understanding of postadoption behaviors by focusing on discontinuance inhibitors (e.g. inertia) and develops the first two-factor model for social media discontinuance by integrating the regret and status quo bias literature.

Details

Information Technology & People, vol. 34 no. 1
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 20 July 2023

Yan Zhang, Nan Wang and Yongqiang Sun

Technology upgrade has been adopted as a strategy for technology vendors to modify and improve their incumbent technologies. However, user resistance is widespread in practice. In…

Abstract

Purpose

Technology upgrade has been adopted as a strategy for technology vendors to modify and improve their incumbent technologies. However, user resistance is widespread in practice. In order to understand user technology upgrade behavior, this study integrates the retrospective and prospective sides of actions and proposes an inertia-mindfulness ambidexterity perspective to explore the antecedents of technology upgrade.

Design/methodology/approach

An online survey was conducted to collect data from 520 Microsoft Windows users to test this research model. Structural equation modeling (SEM) approach was used to evaluate measurement model and structural model.

Findings

Inertia can induce individuals' psychological reactance and thus reduce their intention to upgrade. In contrast, mindfulness can decrease users' psychological reactance and then motivate them to upgrade to a new version of technology. Finally, individuals' dissatisfaction with the current version of technology would weaken the negative impact of psychological reactance on upgrade intention.

Originality/value

This study generates an inertia-mindfulness ambidexterity perspective to investigate the factors that influence user technology upgrade intention from both retrospective and prospective sides and then identifies psychological reactance as underlying mechanism to explain how inertia and mindfulness work. Finally, this study posits that user dissatisfaction with current version of technology can moderate the relationship between psychological reactance and technology upgrade intention.

Details

Information Technology & People, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 3 February 2021

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

202

Abstract

Purpose

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

Design/methodology/approach

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Findings

This research paper explores how digital reverse mentoring helped to overcome cognitive inertia in traditional industry top management teams (TMT) that lacked technology skills. The marked transformation of the Indian firm's digital capability arrived through challenging the TMT's ingrained hierarchy-based norms. Effective knowledge transfer was achieved once these sticky power barriers to participation were neutralized. Subsequently, numerous digital initiatives worth millions of dollars in value were designed and implemented. It was personal knowledge of technology – rather than explicit codified knowledge – that powered these digital solutions.

Originality/value

The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Article
Publication date: 1 November 2022

Zhiyong Li, Mang Long, Songshan (Sam) Huang, Zhaohan Duan, Yingli Hu and Rui Cui

This paper aims to examine the effect of consumer inertia – a tendency to adhere to prior purchase decisions despite the existence of preferable alternatives – on the…

Abstract

Purpose

This paper aims to examine the effect of consumer inertia – a tendency to adhere to prior purchase decisions despite the existence of preferable alternatives – on the relationships between switching costs and customer retention, and explain the controversy within them in the context of budget hotels.

Design/methodology/approach

An empirical test was conducted via structural equation modelling based on 337 self-administered questionnaires from customers at six of Chinese popular budget hotels.

Findings

Consumer inertia was a significant mediator between switching costs and customer retention. Specifically, consumer inertia completely mediated the effects of financial switching costs on customer retention, but partially did between procedural switching costs and customer retention. By introducing consumer inertia, the explanatory power of customer retention improved significantly by 19%.

Originality/value

This paper clarifies the effects of multiple dimensions of switching costs on customer retention via the mediating role of consumer inertia and partly addresses the inconsistency in the prior studies from an inertia perspective.

Details

International Journal of Contemporary Hospitality Management, vol. 35 no. 3
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 17 September 2021

Mostafa Rezaeirad and Alireza Koushki Jahromi

The growth and development of positive psychology approaches in the areas of human resource management has created a successful conceptual basis in the psychology of business and…

Abstract

Purpose

The growth and development of positive psychology approaches in the areas of human resource management has created a successful conceptual basis in the psychology of business and jobs and has led to a tendency to apply knowledge and skills to job expectations in line with job expectations. That profession will grow, and this can also lead to the development of ethical practices. The purpose of this paper is the effect of self-fulfilling prophecy on developing auditors' ethical values.

Design/methodology/approach

The target population of this study was auditors of auditing organizations and private sector audit firms that were selected through random sampling and evaluated over a period of 6 months. The research instrument was standard questionnaires, and partial least squares analysis was used to test and test the research hypotheses.

Findings

The results of this study show that the effect of self-fulfilling prophecy on ethical virtue and ethical conscientiousness as two dimensions of auditors' ethical values has a positive and significant effect.

Originality/value

This study explains how to clearly convey the social expectations of an auditor about value-based approaches in the audit profession, and it examines the role of these expectations in the professional performance of auditors. In fact, beliefs and expectations play a decisive role in improving auditors' level of value based on professional behavior, such as professional skepticism and objectivity, and this research can help increase the level of knowledge about this profession.

Details

International Journal of Ethics and Systems, vol. 38 no. 1
Type: Research Article
ISSN: 2514-9369

Keywords

Book part
Publication date: 25 July 2012

Gianfranco Rebora and Eliana Minelli

The chapter develops a conceptual framework for linking the phenomena included in the field labeled “organizational change” (OC). The objective is to design an OC model that makes…

Abstract

The chapter develops a conceptual framework for linking the phenomena included in the field labeled “organizational change” (OC). The objective is to design an OC model that makes selective use of existing theories and creates a premise for further development but avoids proposing a unifying synthesis with a normative value. At the center is the critical circuit of the relationship between the processes of organizational learning, resource development and power management which originates the triple helix of change. The framework explains a variety of change management experiences along a continuum between two poles – “turnaround” and “continuous and fluid transformation.”

Details

Research in Organizational Change and Development
Type: Book
ISBN: 978-1-78052-807-6

Article
Publication date: 8 March 2011

Christian Gärtner

This paper seeks to provide a critical review of the theoretical conception and practical implications of the notion of mindfulness (introduced to organization theory by Karl…

2435

Abstract

Purpose

This paper seeks to provide a critical review of the theoretical conception and practical implications of the notion of mindfulness (introduced to organization theory by Karl Weick and colleagues). As this concept aims at clarifying the mechanisms of knowledge creation and knowledge re‐configuration, the notion of mindfulness is used and refined to contribute to explaining some of the micro‐foundations of dynamic capabilities. Thus, the paper aims to show how putting “new wine” (mindfulness) into “old bottles” (dynamic capabilities) can add to the clarification of the nature and development of dynamic capabilities.

Design/methodology/approach

The paper explores and reviews the literature on mindfulness as well as dynamic capabilities and engages in conceptual development based on this literature. Based on this literature review, propositions are developed that regard mindfulness as a micro‐foundation of dynamic capabilities.

Findings

It is shown that the literature neglects opportunistic behaviour, issues of power, and self‐contradictory aspects of the principles for mindful organizing. It is argued that mindfulness should neither be understood as an attribute of an entity nor be simply contrasted with routine, but should rather be depicted as a medium and outcome of social practices which involves enacting power and drawing pre‐reflectively on a background that is built up by routines. Five propositions describe how such a refined understanding of mindfulness can contribute to explaining the micro‐foundations of dynamic capabilities such as “sensing opportunities and threats”, “seizing opportunities”, and “reconfiguring a company's assets”.

Research limitations/implications

While there are apparent parallels between the notion of mindfulness and the concept of dynamic capabilities, there are also some notable differences. The discussion of dynamic capability puts more emphasis on routines that introduce instability and ambiguity rather than coping with (externally posed) the unexpected. As a consequence, the propositions regarding the relation between mindfulness and dynamic capabilities should be further elaborated and validated or refuted empirically.

Originality/value

First, the paper delineates the limits of (organizing for) mindfulness which has been applied quite uncritically by organization scholars. Second, it derives five propositions that highlight previously neglected mechanisms of how dynamic capabilities develop, therefore adding to one's understanding of the micro‐foundations of dynamic capabilities.

Details

Management Decision, vol. 49 no. 2
Type: Research Article
ISSN: 0025-1747

Keywords

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