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This chapter investigates ways in which civility and mindful speech within the library workplace can improve the quality of employees’ interactions with each other. While most examinations of communication within libraries focus on the exchange between patrons and providers, this case study focuses on the vehicle of communication among co-workers and examines how civil discourse coupled with mindful speech reinforced by mindful actions can foster an atmosphere of cooperation, leading ultimately to empathy. We highlight common points within national and local civility initiatives which allow institutions to preserve their own unique culture while adhering to accepted benchmarks of civil dialogue. Although we present a mix of suggested strategies for cultivating mindful words and actions, based on empirical research limited to our own institution, we recommend civility and mindful speech leading to mindful action as gateways toward the adaptation of healthy shared values. Emphasizing civility, one of the cornerstones of civilization and peaceful coexistence, has widespread practical and social implications for countering the detrimental effects of poor communication. This effective, affordable, and attainable practice can repair the underdeveloped, fractured, and even dysfunctional relationships which lead to low workplace morale.

The simultaneous proliferation of developmental education and online computer-based education creates questions about the success and failure of students engaging in remediation without teacher-led instruction. While many studies show minimal difference in student performance between online and face-to-face instruction (Schenker, 2007; Utts et al., 2003; Ward, 2004; Zieffler et al., 2008), other researchers (Bahr, 2012; Bailey, 2009; Crisp & Delgado, 2014) examine the effectiveness of developmental education to assist students in math, English, or both. In addition, Astin’s student development theory (1999) confirms that positive faculty-student interaction helps students persist through the curriculum. Faculty can create those supportive environments that help students. Therefore, within the cross-section of developmental education and computer-based instruction, the purpose of this study is to consider the importance of teacher care and civility for black and Hispanic developmental English students in an open-access, minority-serving institution. The findings show that while a statistically significant relationship was not observed, there is a positive relationship between students’ perception that the professor is caring and civil and the final grade.

Workplace incivility has been identified as a specific form of social mistreatment causing distress despite its low intensity. Research on workplace incivility has touched on a variety of personal and contextual factors associated with incivility’s prevalence including research on both antecedents and outcomes. The research has been especially concerned with identifying a wide range of negative consequences of incivility, including various occupational, interpersonal, and health-related implications. Theoretical explorations have considered links of incivility to sexism and racism, and its reflection of attachment styles, as well as its inherent connection with the stressor-emotion model of counterproductive work behavior (Spector & Fox, 2005). The power of incivility to elicit distress has been attributed to its capacity to signal riskiness of social situations that thwart core social motives (i.e., self-control). Intervention research has been relatively rare, but progress is evident.

This study is a meditation of the master's program “Globalization and Education” at the University of Fribourg, Switzerland. It contributes an evaluation of the function of bravery in academic discourse. Safety and bravery refer to the complexity of educational space in higher education: to interactions in the classroom, the institutional context, and social imaginaries of Western modernity. While civility and respect are essential, and potential causes of pain should be acknowledged, the control of conduct can never fully guarantee safety. The chapter proposes replacing the classroom with a research community. It would no longer excessively focus on the relationship between a teacher and students, but the subject matter. The commitment becomes more symmetrical, and, therefore, a research community creates a brave space.

Purpose – This chapter explores the topic of free speech protections and social media use in academia through an examination of the current legal landscape as it applies to various stakeholders on university campuses in the United States. The authors focus this examination primarily on public universities. Methodology/Approach – Legal research methods were utilized, including an analysis of relevant United States federal and state laws, case law, and secondary sources such as law reviews. Non-legal sources, such as academic journals, were also reviewed, with particular emphasis on topics such as university policies, tenure protections, academic freedom, as well as current events. Findings – The law regarding personal social media communications in a university setting is a series of complex and interconnected legal questions. Courts are still flushing out how free speech protections, personal social media use, and other relevant legal protections (e.g., employment law) may interface in a university-related case. Outcomes of cases are highly fact driven, and legal precedent is still being established. Originality/Value – This chapter offers a comprehensive examination of the topic of free speech and social media use in United States academia by (1) examining legal protections as applied to various stakeholders on a college campus and (2) analyzing the current legal landscape of social media cases involving universities.

The purpose of this paper is to provide a case study of the use of technology as a hidden curriculum in a youth leadership program (United Future Leaders-UFL).

A description of the UFL program, including theoretical framework and current use of various technology platforms, provide a backdrop to the hidden curriculum implemented by the programming staff. Both intended and unintended outcomes of the use of technology are discussed in the context of UFL values/themes.

A review of technology use in the UFL program resulted in the categorization of realms of influence (Staff ↔ Student Participants, Staff ↔ Staff, Staff ↔ Parents, Participants ↔ Participants) and five categories of technology use (reminders, communication, sharing of resources, reinforcing learning, increased parental involvement).

Examples of emerging patterns of this hidden curriculum, future directions for technology use within the program, and advice for youth program practitioners are included.

This paper adds to the general discussion of types and purpose of technology use, youth programming, and role of technology use as hidden curriculum.

In response to the growing evidence that disruptive behaviors within health care teams constitute a major threat to the quality of care, the Joint Commission on Accreditation of Healthcare Organization (JCAHO; Joint Commission Resources, 2008) has a new leadership standard that addresses disruptive and inappropriate behaviors effective January 1, 2009. For professionals who work in human resources and organization development, these standards represent a clarion call to design and implement evidence-based interventions to create health care communities of respectful engagement that have zero tolerance for disruptive, uncivil, and intimidating behaviors by any professional. In this chapter, we will build an evidence-based argument that sustainable change must include organizational, team, and individual strategies across all professionals in the organization. We will then describe an intervention model – Toxic Organization Change System – that has emerged from our own research on toxic behaviors in the workplace (Kusy & Holloway, 2009) and provide examples of specific strategies that we have used to prevent and ameliorate toxic cultures.

In an unpredictable and volatile world, more than ever before we need transformational leadership based on a paradigm of social justice, peace, and reconciliation. Instead, what we are increasingly witnessing is toxicity in the actions and behaviors of leaders and followers. Political leaders in Britain are stirring up division instead of unity and causing serious damage to the fabric of society. Immigrants are a convenient cover for politicians rather than facing up to the real causes of anger in society many of which are due to the corrosive impact of austerity imposed after the global economic crisis of 2008. The toxic political environment is inciting a war on civility.

This chapter uses Brexit, the British referendum on remaining or leaving the EU as a focal point from which to observe the failures of Britain’s political leaders in the lead up to and the execution of “the will of the people” to leave the EU. At this critical moment in the history of Britain, essential leadership characteristics including honesty, integrity, authenticity, and courage are not in evidence.

The final section of the chapter is a call to arms to everyone involved in leadership studies, conflict resolution, leadership education, scholarship, and research to address the question: How do we make an active contribution to improving the enactment of leadership and followership in fractured societies? What are our responsibilities as a multilayered community of practice? Are we really practicing what we preach in supporting diverse, inclusive leadership and followership?

This chapter, which is based on the open-ended comments from study respondents, highlights the need for workplace bullying policies on community college campuses. Twenty-five percent of respondents from this study believe policy would help minimize bullying, and 27.10% believe professional development and training would help stem workplace bullying. In turn, this conceptual essay presents descriptive statistics reporting on how respondents view a healthy workplace. This call to action offers supporting data for those on community college campuses seeking to develop campus wide policy to prevent workplace bullying.