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The human development and capability approach (HDCA) and its associated participatory method is receiving growing attention as a useful conceptual development for comparative international education. HDCA challenges the economism so prevalent in world development thinking and, instead, looks at development as a process of enhancing persons’ incrementally achieved substantive freedoms from deprivations. The centrality of the person replaces the centrality of income growth.

The application of HDCA to the study of the role of education that promotes social justice change is illustrated by using an empowerment-capability framework to the long-term study of the benefits of village schooling for rural girls in western China.

Using HDCA to identify influences on social change, we derive a much more nuanced and valuable multi-dimensional view of human development, which enables us to draw broad implications for more effective policy. National policies should use a multi-dimensional informational base including equality, sustainability, and non-market dimensions of well-being as well as market production.

Firms have begun to introduce virtual agents (VAs) in service encounters, both in online and offline environments. Such VAs typically resemble human frontline employees in several ways (e.g. the VAs may have a gender and a name), which indicates the presence of an assumption by VA designers – and by firms that employ them – that VA humanness is a positively charged characteristic. This study aims to address this assumption by examining antecedents to perceived humanness in terms of attribution of agency, emotionality and morality, and the impact of perceived humanness on customer satisfaction.

A questionnaire was distributed online to participants who had been interacting with existing VAs, and they were asked to focus on one of them for this study. The questionnaire comprised measures of antecedents to perceived humanness of VAs, perceived humanness per se and customer satisfaction. A structural equation modeling approach was used to assess associations between the variables.

Attributions of agency, emotionality and morality to VAs contributed positively to the perceived humanness of the VAs, and perceived humanness was positively associated with customer satisfaction.

Additional humanness capabilities should be explored in further research.

Firms using VAs in service encounters should make attempts to maximize perceived VA humanness, and this study shows that it may be beneficial if such attempts comprise signals that VAs have agency, emotionality and morality.

By examining VAs in terms of a set of fundamental human capabilities, the present study contributes to existing research on human–VA service encounters, which to date has focused on more superficial VA characteristics (such as if the VA has a face and gender).

The chapter aims to evaluate the effectiveness of the entrepreneurship training programmes implemented in public and private universities in the entity of Guanajuato, located in the central part of Mexico. A simple random sample of 449 students who participated in these programmes was collected. The survey data were statistically analysed to determine if the participants’ capability of agency and the influence of their closest social groups – university, family and regional socioenvironmental – increase the entrepreneurial intentions of university students. Results showed that the capability of agency was directly improved after participation in the programme, while entrepreneurial intentions were indirectly influenced by the institutional and business environment.

The purpose of this paper is to investigate inter-organizational coordination (IOC) patterns between the buying firm, design agency, and component supplier in new product development (NPD) projects and to identify the determinants of these approaches.

Seven NPD projects are examined using the multiple-case study method. Data are collected from five design agencies, two buying firms, and two suppliers in Italy and the Netherlands.

Building on organizational information-processing and resource dependence theories, and based on the case study findings, four patterns of IOC approaches are proposed: buyer as mediator, buyer-designer partnership, designer as integrator, and team design activities. Two determinants of these approaches are suggested: the degree of novelty of the product/project (radical vs incremental) and the design approach (user oriented vs design driven).

Although the NPD projects are chosen from a wide variety of industries, the relatively small number of cases limits generalizability. The four IOC approaches proposed in this study should be tested in wider samples, possibly by means of the survey method.

The findings suggest that practitioners need to understand the determinants of the different IOC approaches to manage joint NPD projects most effectively. The authors also suggest that practitioners pay attention to the distinct roles of different types of suppliers while deciding on the appropriate coordination mechanisms to adopt. Finally, the results illustrate that buying firms need to consider empowering a supplier in an incremental NPD project if the supplier has a very distinctive capability that does not exist in the buying firm.

Previous research primarily focusses on dyadic-level buyer-supplier relationships in NPD projects. In this study, the authors adopt triads as the unit of analysis and specifically focus on cases that involve both component suppliers and design agencies.

The promulgation of disaster management legislation and policy in South Africa necessitates the development of a uniform multi‐agency incident and disaster response system. This paper aims to argue that a uniform response by numerous government agencies in South Africa can only be achieved through the application of an accepted model, which is based on the requirements of the Disaster Management Act 57 of 2002 as well as the National Disaster Risk Management Framework of South Africa.

The model was developed using grounded theory methodology through the use of the internet and focus group interviews with South African as well as international experts. During the process of analysing the data by open and axial coding, key elements emerged which were then clustered into categories from which the core concepts of the model emerged. The emergent core concepts were then dimensionalised, which formed the major constructs of the model thereby ensuring that the model was grounded in the theory. Constant comparisons were drawn with the experiences in the field throughout the process in order to ensure theoretical sensitivity. During the process of axial coding certain intervening conditions emerged which could negatively or positively affect its application. The developed model was therefore subjected to scrutiny by means of a quantitative attitudinal test amongst senior professionals involved in the field of emergency and disaster management, resulting in triangulation.

The findings demonstrate that in order for the proposed model to be implemented effectively it is necessary to refine each level of response in terms of authority, communication and reporting lines.

This model can be used as the foundation for the development of a comprehensive response management system for South Africa and other similar countries, and that the model can further contribute to the development of a basic training module for inclusion in the curricula of response agency personnel.

We explore factors that influence the circulation of client–service firm relationships between firms in the same market for professional services. Circulation refers to the dissolution of a client–service firm market tie and the formation of a new tie involving the same client but a new professional service firm. Building on research in social embeddedness and the structure of markets, we argue that the circulation of client–service firm relationships is affected by three social signals: the mobility of exchange managers between professional service firms, the size and market strategy of professional service firms, and the similarity of new service firms to clients’ previous exchange partners. Using data on advertising agency–client market ties, we find that client ties are more likely to circulate to large agencies, agencies with many market ties, and to agencies that are similar to a client's previous advertising agency. The circulation of client ties is also more likely when new agencies hire exchange managers from a client's previous agency. This effect is stronger when exchange managers circulate to agencies of equal or higher status as their previous employer. We discuss the implications of our findings for social embeddedness research and for the study of professional service firms.

In part 1 of this paper the organisation was modelled as a socio‐cognitive agency with a normative personality, where patterns of behaviour occur through underlying trait control processes, and from which specific behaviours can be predicted. However, prediction is dependent on a stable agency orientation which occurs in normal conditions of homeostatic equilibrium. In post‐normal conditions the immanent dynamics of the agency have the potential to change its orientation leading to a lesser likelihood of predicting behaviour. Using information theory, this paper aims to further develop the model to show how it is possible to predict behaviour in post‐normal conditions. It also aims to consider the nature of agency pathologies.

The information theory approach of Frieden is harnessed to explain the immanent dynamics of the agency, and explore the likelihood of predicting its behaviour.

The outcomes of the research formulate the cognitive processes of normative personality such that its potential behaviour in given situations can be predicted, even potentially where the agency has pathologies.

There are no comparative approaches to explore organisational behaviour and their potential pathologies.

Based on agency perspective on temporary agency workers, the purpose of this paper is to explore the relationship between firms’ agency problems and agency cost on agency workers; moreover, intrinsic motivation and extrinsic motivation are considered in seeking to understand how they moderate this relationship.

Using the Hsinchu Science Park directory of corporate affiliations as a sample frame, the authors adopted a paired questionnaire which included two parts in order to consider the possible problem of common method variances. The first part is completed by the manager of the firms and the second part is completed by his/her temporary agency workers. Finally, 94 firms completed questionnaires, providing a total sample of 94 R&D managers and 458 temporary agency workers. The rate of participation was 31.65 percent.

Using a questionnaire survey of 94 high-tech firms, from which a total of 94 R&D managers and 458 temporary agency workers participated, the results show that firms’ agency problems have a positive influence on the agency cost of monitoring temporary agency workers. In addition, while this relationship is negatively moderated by extrinsic motivation, intrinsic motivation has a non-significant moderating effect.

The managers of firms should consider not only the short-term flexibility of employing temporary agency workers, but also the long-term cultivation of promoting great agency workers. This could maximize the efficiency of the interaction between intrinsic motivation and extrinsic motivation. Of course, the firms should think about how to reduce the agency problems created by goal conflict, information asymmetry and risk sharing with temporary agency workers, because this could also provide a chance for the firms to decrease agency costs spent on monitoring.