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The purpose of the research is to determine the signs of nonoptimality of managerial decisions that are made by Russian business systems and to determine the barriers on the path of making of optimal decisions in business systems by the example of modern Russia and perspectives of overcoming them.

The information and empirical basis of the research consists of statistical materials of the World Economic Forum, RIA Rating and Samuel Centre for Social Connectedness for 2018, according to which signs of nonoptimality of managerial decisions of Russian business systems, which are observed at the macro-level, are determined. During the research, the method of systemic, problem, and logical analysis (analysis of causal connections) and the method of formalization are used.

It is determined that drawbacks of the process of making of managerial decisions in modern Russian model of this process, connected to the functional organizational structure, low marketing activity, and underdevelopment of internal business communications, create barriers on the path of making of optimal decisions: high expenditures for making of managerial decisions, duration of the process of making of managerial decisions, high complexity of choice of alternative decisions, and incomplete accounting of possibilities and problems during decision-making.

Perspectives of overcoming the determined barriers are connected to the usage of outsource during the making of managerial decisions, refusal from functional organizational structure of managerial staff, usage of means of authomatization of making of managerial decisions, and development of systemic feedback and marketing. According to the studied practical experience of the largest and well-known Russian business systems – Rosneft, Lukoil, Gazprom, and Sberbank – these perspectives (2018) are not implemented in Russia.

This study aims to see the importance of the father's role and the responsibility of ownership in three family companies in Indonesia. The family company's success cannot be separated from the father's role, responsible as the family company's owner. The study used a qualitative approach method. This study is based on interviews with three different family companies. Our findings present that those fathers who have prepared early and involve the second generation in the family business are more adaptable to business. An interesting finding is that it depends, however, on the interests of the next generation. For example, if the next generation prefers operations, this is not easy to reconcile with their father's desire to focus on marketing. In the twenty-first century, especially during the COVID-19 pandemic, entrepreneurship has changed. The family businessman's role is increasingly important amid market dynamics so that it affects globally.

The purpose of the work is to determine the role and functions of mediator in the process of decision-making in modern business systems.

The methods of systematization, classification, structural and functional, comparative and logical analysis, and formalization are used.

Six types of mediator are used: state regulator or independent organization, regulator of integration association, psychologist and pedagogue, business consultant, top manager, and auditor (controller). It is shown that the role of mediator in the process of decision-making in modern business systems consists in quick overcoming of emerging contradictions with their functioning and development and preventing their turning into conflicts and crises. Mediator can perform the following functions in the process of decision-making in modern business systems: provision of balance of interests of business and society, provision of balance of interests of business system and integration association of which it is a participant, management of conflicts of interests of employees during collective decision-making, provision of balance of interests of employees and business managers, solving contradictions of interests of business managers, and monitoring and control over observation of laws and interests of business owners. A generalized structural and logical scheme of mediative solution of contradictions during decision-making in a modern business system is compiled.

It is substantiated that mediation could be in high demand by modern business systems, as it allows for successful overcoming of their internal and external contradictions.

The purpose of the chapter is to study the possibilities of systemic intellectual support for managerial decisions in modern business systems and perspectives of authomatization of this process on the basis of intellectual technologies.

The methodology of the chapter includes the methods of systemic and problem analysis, analysis of causal connections, modeling, and formalization.

Advantages of usage of technologies of intellectual support for decisions in modern business systems are substantiated; they are connected to multitask character, full determination of possibilities and problems of the business system regardless of employees’ involvement in this process, and “scale effect” during making of managerial decisions. Also, drawbacks of intellectual support for decision-making in modern business systems are determined: incompleteness of authomatization of the process of making of managerial decision, foundation primarily on digital data, necessity for complex digitization of the business system, and the problem of security of digital data and intellectual technologies.

Large opportunities of systemic intellectual support for managerial decisions in modern business systems and wide perspectives of almost full authomatization of this process on the basis of intellectual technologies, accessible at all stages of the process of decision-making, are determined. For this, an algorithm of complex intellectual support for decisions in a modern business system is offered. The obtained results allow determining intellectual technologies of support for managerial decisions in modern business systems as a perspective direction of improving this process.

This chapter conceptualizes a framework that can be applied to examine the service experiences of business tourists at luxury hotels. A synthesized literature review results in the identification of three service constructs − surprise, recovery, and sweetness − that constitute the service experiences. In the development of five propositions and in views of emotional appreciation and reciprocity, the chapter posits that emotional value from these three constructs of service experiences can enhance business tourists’ attitude of gratitude and consequently their willingness to pay a price premium. The proposed conceptual framework extends the three service constructs to, and integrates them with, a value–attitude–behavior model.

The purpose of the research is to develop a universal mechanism of highly effective decision-making in modern business systems in any business environment.

The methods of logical analysis, modeling of managerial processes, and formalization are used.

A universal mechanism of highly effective decision-making in modern business systems is developed – it could be applied in any business environment and any business system. The mechanism is based on the interactive algorithm of decision-making in modern business systems that allows adapting the process of decision-making to the current situation in the business system and the business environment in view of the changing complexity of problems and criteria of optimality of managerial decisions. The tools of implementing the mechanism are outsource, mediation, and intellectual support for managerial decisions. These tools are used as an addition to traditional tools – organizational structure, organizational culture, and leadership. The result of implementing the developed mechanism is high probability of making of optimal managerial decisions and supporting sustainability and stability of the business system.

The developed mechanism of highly effective decision-making in modern business systems allows selecting the best model of decision-making depending on current needs and possibilities of the business system instead of following one selected model in all situations. That is, the key advantage of this mechanism is its interactive character, which ensures high flexibility of the process of making of managerial decisions together with sustainability of the business system.