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When subordinates violate a policy, authority figures have to decide whether to be strict and make them face the consequences or be lenient and not enforce the policy. In this chapter, we argue that when an authority figure treats a subordinate leniently, that subordinate is more likely to develop an elevated sense of entitlement, which then has various negative consequences for the authority figure and the subordinate’s group members. Drawing on the literature on the sources and consequences of psychological entitlement, we put forward propositions relating to authority leniency and subordinate entitlement. In summary, we propose (a) that single acts of leniency may lead subordinates to feel entitled to future leniency, (b) that repeated leniency may lead subordinates to develop a general sense of entitlement, and (c) that leniency and the resulting entitlement can have many negative consequences such as increasing group conflict and causing low performance. We report preliminary results in support of some propositions. For example, we show that leniency that can be attributed to something external to the subordinate may prevent the subordinate from feeling entitled. Last, we call for additional research. We hope that our chapter will cause authority figures to consider the consequences of treating subordinates leniently, including the possibility that the subordinates will subsequently feel entitled.

Individuals sometimes feel compelled to confront a rule‐violator. Because the goal of a confrontation is to stop the objectionable action, the violator may feel that his or her autonomy is being threatened and may resist complying. To reduce the likelihood of negative outcomes, confronters are advised to engage in discourse that makes them appear face‐sensitive. However, we argue that the authority of a speaker and the type of directive (imperative or suggestion) that is spoken interact so as to affect the degree of face‐sensitivity attributed to a confronter. We conducted an experiment to test this notion. Consistent with our position, authorities are perceived as more sensitive when expressing suggestions and are attributed coercive potential regardless of the directive enacted Peers, however, are attributed greater coercive potential when communicating imperatives, while face‐sensitivity is unaffected by the type of directive. Implications for confrontation are discussed.

It has proved useful in studies of the personal social services, and in other areas of social policy, to make a distinction between final and intermediate outputs. Final outputs measure changes in individual client well‐being compared with changes in well‐being in the absence of a caring intervention. In other words, final outputs measure the degree of success of a service or a care unit in meeting its client‐level policy objectives, where due consideration is paid to client states had care not been available. In contrast, intermediate outputs are operationally defined in terms of the care services themselves rather than the effects of these services on clients.

A number of interesting associations are described between levels of service point use, population information and library inputs, based on data obtained from two London boroughs in respect of individual static service points. Methods of deriving catchment area data using membership information or postcode data from a user survey are outlined. Data for the resident population by age, unemployment rate and ethnicity extracted from 1991 census data, information on levels of stock and acquisitions, opening hours and proximity to shopping facilities were analysed for their relationship to issues, visits and enquiries at each service point. Regression analysis was used to develop mathematical models for predicting levels of issues per capita, visits per capita and stock turnover, depending on the values of the available inputs. No satisfactory model could be developed for enquiries per head of resident population, and that for visits was far from ideal. A method is described for using these models to identify individual service points which are performing particularly well, or badly, on one or more of these indicators, as a diagnostic tool for chief librarians seeking to improve their services.

The purpose of this paper is to examine an important exception to the “value congruity hypothesis,” which holds that advertising should be more effective when it is congruent with cultural values. It documents a paradoxical “reverse authority effect” among young adult consumers in traditionally high power distance (PD) countries.

Two experiments were conducted using data from traditionally high (South Korea in Study 1, Thailand in Study 2) and low (USA in Study 1) PD countries. Data are analyzed by variance analyses (multivariate analysis of covariance, analyses of variance) and regression.

Results show a reverse authority effect in Korea and attenuation of this effect in the USA (Study 1). Results also show a reverse authority effect in Thailand (Study 2), suggesting the generality of the effect across young consumers in traditionally high PD countries. It appears that a shift away from traditional cultural values has occurred in the course of modernization, as Western ideology gains popularity among young adult consumers in Eastern countries.

Findings suggest that traditional national culture alone is not a good predictor of responses to authority‐based ads. Rather, the extent to which a segment embraces or rejects traditional cultural values is more relevant.

This paper documents a notable exception to the value congruity hypothesis, i.e. a negative effect of authority‐based ads among young consumers in high PD cultures. It extends prior research and has implications for both theory and practice in global advertising.

The purpose of this paper is to examine the current school‐based management (SBM) policy reform in Indonesia, with an emphasis on the impacts of shifting authority and responsibility to school level, as well as challenges confronted by the school council members, followed by remedial measures to minimize the problems.

The paper employed a mixed‐method research design comprising an extensive empirical survey followed by semi‐structured and focused group interviews and examination of relevant documents. The data reported here are on the basis of an empirical survey involving 504 school council members from Ngada‐Flores, followed by 42 interviews and focus group discussion (FGD) with all relevant stakeholders.

The research findings demonstrate how devolution of power and authority to school level can create partnership in participatory school decision making in terms of setting a school mission, shared‐vision, annual programs, school budget, school textbooks, school buildings, school‐based curriculum and even students’ discipline policies. In turn, devolving power and authority to school level has created several changes in schools, including in‐school culture changes, and increased participation of school communities. These factors have led to the improvements in teaching‐learning environments and student achievements.

The findings of this study are specific to the context of Ngada‐Flores, Indonesia. The possibility for the general applicability of the findings is limited by the scope, the sample, and the cultural context of this study. Accordingly, even though there could be common features, the findings may not have general applicability to other systems.

The paper suggests that capacity building in school level is required for the effective implementation of SBM policies and programs, including in‐service training, regular professional development sessions and workshops on effective school leadership and management, as well as school development planning.

This paper could be significant because of the absence of similar studies in the Indonesian context. The findings could be helpful in informing practitioners, the local and national authorities and all those interested in school education on how SBM with devolution of power and authority to school‐level decision makers assists in‐school improvements and student achievements, as well as problems and challenges confronted by school leaders in the implementation of SBM.

Presents the results of a study into the relationship between affluence of an area and the use made of the public library services, concentrating on London boroughs and English metropolitan districts. Uses the Department of Environment Index of Local Conditions and library data to calculate correlation coefficients and regression analyses. Finds that certain variables of library data, e.g. book issues per capita, can be correlated with the affluence of the area and, therefore, could be used to create an index for assessing whether a library service is performing above or below expectation for a particular area. Suggests areas of future research.

This article canvasses the components that go to define the concept of governance and develops a framework to provide a coherent explanation of the dynamics of governance and the relationship between its many modes. To illustrate the validity of the governance framework, the paper focuses on the three primary patterns of governance as found in the “real” world; namely markets, hierarchies and networks. The impact of public management reforms of the past two decades is analysed in terms of these patterns of governance and a couple of specific reforms are looked at more closely. Through such discussion, it is possible to gain an appreciation of how the proposed JEWAL synthesis framework can help explain the dynamics of governance both at the level of society and at the level of groups or organizations. Finally, it is demonstrated how the framework is also applicable to governance of the individual’s personal life.

The National Task Force on Violence to Social Care Staff is expected to establish clear policy and practice standards for the management of violence to staff. The paper profiles present practice, based on the responses of 30 local authorities to a questionnaire, identifies key issues and suggests a framework for good practice.